Ordered and picked up a summit 2 bike. They included setup for free and did an awesome job. They…read moreare part of the state e-bike rebate program and handled that well. They also include first tuneup for free! Communication with them was awesome. Very professional and helpful. FYI on location is the shop limited parking (wasn't run with my truck) and in a busy area not conducive to test riding. That said I can't recommend them enough.

James and team are very professional and knowledgeable. We were able to find two used bikes and…read moreJames even hooked us up with a deal. They test the bikes so that you leave knowing they are in good working shape. I would highly recommend!

I've not visited this business before but I took a deep dive on their website and really loved the…read morebusiness model and cool creative names for tune ups. I like that it's women owned, local, and the bike selection is curated. What makes the website stand out is the links to the various brands and suppliers in which I took a good half hour going down a fun rabbit hole. By far, this website is the most in depth I've seen. There's no pretentiousness, info is up to date, and it looks like a fun indie shop. You also get to see who the mechanics are and their interests. I've never done a review for a website before and I hope it has an equal impact as an in person review. I'm excited to visit this bike shop.

You never forget how to ride a bike, but you certainly can't prepare yourself for crashing on one,…read morewhich I did yesterday, just past J.P. and Gertrude, when my front brake inexplicably locked up and sent me flying head-first over the handlebars. A couple stopped to help me up and looked up some repair shops in the neighborhood so, carrying bike over my shoulder, I dragged myself to Free Range Cycle where Luke was able to assess the damages, repair the front brake, and get me back on the Burke Gilman by the time it took for me to walk to the PCC and back. I live down in the Mount Baker neighborhood, but this would be my "go-to" shop for any and all repairs - and certainly emergencies - if I lived north of the Ship Canal.

I came in with a mystery problem 15 minutes before closing and Charles quickly diagnosed the…read moreproblem then rebuilt my entire rear cassette body. He stayed open late to see the fix through so I could ride back home. Saved me hundreds of dollars by rebuilding it with parts he had in the shop. Otherwise I would have had to replace my entire wheel. Overall an above and beyond experience true to the reputation "one miracle per customer, per day!"

****FYI cash-only. 7-Eleven across the street has an ATM.***…read moreCharles is a nice guy who also really knows bikes. He went the extra mile, heck, the extra 10 miles to get my front brake fixed. It was 1/3 the cost of the estimate I was given at a nearby shop that couldn't even handle the job for a month out. Charles took care of it while I waited. Lots of customers came and went while I waited and I witnessed him treat every customer with courtesy and respect. For my front brake, Charles had to re-thread 2 parts so they would fit together again! He had a really handy re-thread file tool which I've never seen or heard of. He told a few stories while I waited and he worked. He gave me a tip on where to go to see salmon running and seals feeding (and possibly orcas waiting at the mouth of the inlet to feed on the seals #PBSlive). AND I learned a lot about the bike I've owned since 2008 that I never knew before. Besides being personable, efficient, respectful, and informative, Charles is a Master. I highly recommend this guy for your bike stuff.

UPDATE: After posting this review, it somehow got worse. On a later visit, an employee -- who I…read moreunderstand may be a part-owner -- confronted me about the review, followed me out of the store, and called me a "chicken shit" on my way out, blaming me yet again for the entire situation. I'll let that speak for itself. A business that responds to honest, factual feedback by chasing a paying customer out the door and throwing insults has told you everything you need to know about how it treats people. This update wasn't something I went looking for -- it just confirms the exact pattern I described above. REVIEW: I'll stick to the facts. I spent over $6,000 at this shop -- and apparently that doesn't buy you even baseline customer service. I bought my bike here, and after a front wheel/tire failure caused a crash, I went through a Giant warranty claim with Montlake. The product side eventually got resolved, but dealing with them was frustrating from start to finish -- and the real problem wasn't the logistics, it was the attitude. From the beginning, I got the clear sense the shop saw me as an inconvenience rather than a customer. Communication was poor across essentially everyone I dealt with: no timely updates, no callbacks, no straight answers, and I was the one chasing them at every step. More than the delays, it was the tone -- dismissive, condescending, and openly impatient any time I asked a reasonable question about my own bike. One phone call summed up the whole experience. A staff member told me to "chill out dude, you got a new bike even though it was your fault you crashed it," and to stop "beating a dead horse." Talked down to, blamed, and brushed off in a single call. It's also just wrong -- it reflects a basic misunderstanding of how Giant's warranty and crash-replacement programs actually work. I don't expect a shop to agree with me on everything, but I do expect basic respect -- especially as a customer who put thousands of dollars into this place. The product issue got sorted out eventually; the attitude is why I won't be back, and why I'd point other riders elsewhere.

Worst customer service experience I've ever had. Got a flat a block away. Asked them if I could get…read morean emergency tire repair. They refused to work on my ebike. I asked if I removed the tire if they'd just replace the tube. They said maybe but they wouldn't let me roll the bike into the shop so I had no way to work on it. I've spent about $1000 dollars in this store over the last five years. They've worked on my bike before. It makes no sense. Manager also seemed high at 10am so while I normally don't judge, that might explain it. Gotta love a bike shop that leaves people stranded.

Recycle-Cycle is not going to be everybody's jam, but what they get right, they get right…read more Fixing bikes for the average joe they GET RIGHT! For years I've gone there, sometimes for simple fixes. More often than not they either sell me a tool and a part and walk me through it. Or, they throw it up on the rack and fix it pronto for a reasonable price. Their bikes aren't the highest end around but that isn't why you go there. A solid commuter or road bike at a reasonable price! These folks rock! Good advice, decent equipment, and fair prices. Can you ask for more?

I loved Recycle Cycles!!!…read more I was participating in the STP this past weekend and rented a bike from Recycled Cycles. The reservation system was super easy to use and quick to reserve. When I picked up the bikes, the staff were all super nice and helpful with getting bike ready to go. They don't rush in getting all the paperwork done and made sure I was comfortable with the hike before I rode to back to my hotel. Highly recommended for any rentals and they have a lot of decently priced parts if you need to replace anything.

I bought my first bike and brought it in to see if everything is okay. Chuck quickly fixed a couple…read moreof things and made me feel safer riding my bike now. The service and vibes at Gregg's is outstanding!

Let's take a moment to appreciate Chuck !…read more Went to Gregg's last week to make sure everything was in working order after a minor fender-bender. Chuck was on it! After spending a fair amount of time fixing the dent and assuring things were good I pulled out my card to pay. He refused to take it and said he "just wanted me to be safe. " Gregg's customer FOR LIFE !! THANK YOU ! !! !!!

Excellent service and repair for a reasonable price. Craig…read moreis an ethical business person

Staff was so nice and friendly. I felt safe asking all of my newbie questions and test riding…read moredifferent brands and types of e-bikes. I'd been to multiple shops before stopping in here, and this is the only place I left actually excited from. DJ helped me pick out a beautiful bike that I feel extremely comfortable in. The manufacturer had some delays sending my bike, but they were on top of it and supportive during the waiting period. I've ridden my bike over a 100miles in 2weeks and couldn't be happier! Thank you DJ and team! I appreciate all of y'all's help.

DO NOT BUY ONLINE from Ascent Cycles!! Scam operation!!! I bought shoes during the holidays and…read moretried to return them. I got endless AI generated emails with evasive and nonsensical questions and answers but no return label. Even after reaching out directly to customer service no response!! Had to submit a claim with the credit card company to get my money back!!!

NO ONE SHOULD BUY ANYTHING FROM these guys!! HORRIBLE. Ordered a watch on line at their web site…read more They didnt have the watch in stock....1 month later I still haven't received the watch.... they have my money but I have no watch... they may be closing all their stores as many items are discounted...they dont rent bikes anymore, they dont do any repairs anymore.... WTH?? JUST PAY A LITTLE MORE AND BUY ON AMAZON!! This place suks!!