Rio has a "get the job done no matter what" attitude and the resilience of a power cat. I don't…read moreknow exactly what that means, but I know it's a fantastic trait. Plus, with those long pointy nails, I had to tell her not to scratch me! Meow! Rio is funny, friendly, and genuine. She puts people and their needs first, with a "I'm not going home unless you're satisfied" attitude. Hold on to a treasure like Rio. They are few and far between. Thank you for sticking with it and getting me my knee scooter today. I'm eternally indebted to you. Five stars all the way! Heck, I might break my other ankle just to experience getting another knee scooter from Rio. She's that good.

I am extremely disappointed with our experience with Bellevue Healthcare, and after what happened…read moretoday, I have serious concerns about the quality and safety of their mobility equipment repair work. My 92-year-old father-in-law relies on his Baja Wrangler scooter for his mobility and independence. About a year ago, we brought it to Bellevue Healthcare because it would suddenly lose power and die while he was using it. We described exactly what we were experiencing: the scooter was losing power. They told us the batteries needed to be replaced, so we replaced them. That seemed to help for a few months, but then the exact same problem returned. We brought the scooter back and again explained that it was suddenly losing power. This time, we were told the circuit board was the problem. Bellevue Healthcare kept his scooter for THREE WEEKS to replace the circuit board. When we finally got it back, it was still having the exact same problem. Now we are being told the problem may actually be the right rear motor because the rear tire has been wobbling and has damaged the rotor. But what happened next is by far the most concerning part of this experience. While examining the motor, Bellevue Healthcare had removed the right rear wheel. Afterward, the nut securing that wheel was not properly tightened. Today, while my 92-year-old father-in-law was actually driving the scooter, the wheel nearly came off. That is completely unacceptable. This isn't simply an inconvenience or a repair that didn't work. Returning mobility equipment to a 92-year-old with a wheel that was not properly secured created a potentially serious safety hazard. Beyond that, throughout this process there appears to have been no thorough diagnostic evaluation to determine WHY the scooter was repeatedly losing power. Instead, we have gone from batteries, to a circuit board, and now to a motor/rotor issue while the original problem has continued. When we questioned the previous repair, we were actually told that because WE described it as a "power issue," that was why they replaced the circuit board. Of course we described it as a power issue--the scooter was suddenly losing power. We are the customers, not mobility-equipment technicians. How could we possibly know whether the underlying cause was a battery, circuit board, motor, rotor, wheel, or something else? Diagnosing the cause of the symptoms is precisely why we brought the scooter to professionals. At this point, we have had multiple visits, multiple diagnoses, replacement batteries, a replaced circuit board, three weeks without the scooter for a repair that did not solve the problem, and now a wheel that was not properly secured after Bellevue Healthcare worked on it. This scooter is not recreational equipment. It is essential mobility equipment for a 92-year-old man. He should be able to trust that when his scooter is returned from a medical equipment repair company, it is safe for him to use. Customers should not be expected to diagnose their own equipment before bringing it in, and they certainly should not have to worry that a wheel may nearly come off after that equipment has been serviced. For a company entrusted with repairing equipment that elderly and disabled people depend on for their mobility and safety, I expected a dramatically higher standard of care, competence, and accountability. After our experience, I have lost confidence in Bellevue Healthcare's ability to safely and accurately service this equipment. While they previously were helpful when we purchased a wheelchair, their repair department is deeply disappointing and dangerous.

Highly recommend the expertise of these professionals, especially Hunter who listens carefully and…read moreoffers custom recommendations. I had a complicated scenario and got superb customer service. Orthotics are not always covered by insurance, so make sure you do your homework. I greatly appreciate the help I got.

"Where IS this place", I breathlessly mouthed to myself as I shuffled across the pavement…read more Feeling my ankle wheeze under the pressure of my awkward gait, I squinted through the drizzle at a Soviet-style brick building. It looked like a stunted barge that purposefully beached itself to be scrapped. Instead, they put offices in it. I shook off the rain and limped like a lame dog into the main passageway towards the elevator. Startled, I caught myself in the mirror looking like hell having worked a marathon week in the office. ::thump:: The elevator drops a few inches and hesitates, realizing I didn't give it a command. My knee groaned like an old tree... Realizing that I too didn't know where I was going, and that I once again forgot the name of this place, I looked around and pressed the G button... for garden. I slowly descended into the dark cargo hold trying to make myself look less homeless in the mirror. The office was quiet and warm. I was now having fleeting flashbacks of a ship I once explored while in Russia. The giant receptionist desk dwarfed the chairs in the waiting area, which made my debilitated knees feel like they were right against the desk. Another patient walked in and sat unnecessarily close to me. I could see him looking at me in my peripheral, maybe ascertaining if I was indeed without home. I did what any good Seattleite would do and ignored him, frowning deep in profound thought. I saw candy canes in a basket, which reminded me of my late father who suffered from type 1 diabetes and had lost both legs. My mind flipped towards my own immortality and my genetic predisposition for diabetes. Halfway through the delightful candy cane, I worked my cramped left hand across a clipboard filling out paperwork. I was called back and met the owner, who was cheerful, friendly, and in way better shape than myself. He sat me down in what can only be described as a 1930's lobotomy chair. I couldn't stop playing with the levers and knobs in wonderment. I saw a painting of a ram that made me ponder if I could handle staring at it while on mushrooms. On my way out I felt good, refreshed even. I looked to my right and a secret door had appeared which lead right outside. Shuffling up the steps, I was thankful I didn't have to look into that mirror again on the way out. As I clumsily thrust myself back across the parking lot, I kept looking back towards the Soviet ship, trying to shake the feeling of that ram in the painting watching me. Waiting... perhaps in that chair. Anyway, I totally recommend these guys. if you're looking for orthotics in Seattle or prosthetics in Seattle. They have a lot of experience working with the VA, which is great too. Sorry about filling up your Yelp page.

I needed a cushion with a cut out for my tailbone. This is one of their least expensive devices and…read moreI got there shortly before their lunch hour. I was treated so warmly and with as much care as if I were buying a 10k wheelchair. Whether we are looking for an item for ourselves or a friend or family member, this is not fun place to shop. They made it pleasant.

The owners are amazing. Over the past two years, they either stayed late to accommodate us or…read moreopened the store as they were closing since we keep forgetting what time they close.

This is a small business run by Kathy. They are a medical supply business for compression socks and…read morehose and have items in stock and also manage custom orders. Met with Kathy after being referred here by another medical supply business. She knows more about the product than the family doctor. She saw a related issue that has to be addressed first elsewhere and made some phone calls to find a place that would be able to help. Kathy really cares about her customers. Overheard her helping someone else prior to me.

I was in their Seattle SoDo store a few weeks ago with a friend who wanted to pick up a bag. I had…read morenever heard of them before but ended up buying two of my own bags, which are very good quality and I love so far! Also really enjoyed that their store was connected directly to the factory that makes their stuff, so you could also see products being made. Service was excellent and sales person was super helpful and knowledgeable.

Wow, what a cool little bag shop! I've heard about Tom Bihn for years from a friend who's a huge…read morefan of them, but had never had the chance to visit their tiny Seattle showroom until recently. It's literally located inside of their production facility, where industrial sewists are working hard to create these resilient bags. As an amateur bagmaker myself, I can see the work, thought, and details that are put into each bag. And while their prices are high, the craftsmanship is worth it. They use extremely quality materials, and add extra touches that make these bags perfect for travel. For example, many of the bags have a brightly colored interior so things are easier to find. Thoughtful pockets abound, too - from water bottle pockets to tiny spots to slip your passport or other important documents. I'm excited to report that I finally dove in and bought my first Tom Bihn (a cafe bag for my upcoming vacay) - the hardest part was choosing a color, as there were so many options available. Can't wait to use my new bag, and I'll 100% be back again (or maybe online) to get a companion piece as budget allows. If you're into bags, this is a cool place to visit. Heads up: due to the shop being open to the factory floor, masks are required in this store so be sure to bring one along.

I ordered a standing desk and had a great experience. I got the Energize slim desk top with Freedom…read moreXT as I needed the special height range. The desk was delivered promptly to my doorstep, is well made, and desk moves up and down well. It's held up well. I have a bunch of stuff on my desk 27 inch monitor, macbook, 2 arm clamps, clamp on light etc etc and the motor handles it without issue. I was confused about programming the memory functions and emailed them. They responded quickly with better instructions and it works as expected now. I have set the memory to go to my max and min range, and can also set the heigh manually. It was between this company and a competitor for the special height range. All other standing desks I found did not have the height range I needed (they're much cheaper unfortunately). I'm super happy with my decision to go with SitLess - it feels like this desk will last me a lifetime. I guess the only con is that the desk came with 2 large grommet holes that are 2 useless holes of space on the desk. And also I should have gotten a bigger desk because my mess has spread.

This review is for the customer services received during the buying process (standing desk on the…read moreway to my office, to be delivered next week or so). Taylor and the store owner were both very attentive, patient, and helpful, during my initial research to buy an electric standing desk, a file cabinet, and a monitor arm. Although my final research showed me items with smaller price on the internet, the information provided by the Sitless staff made chose their options, because you get what you pay for... The quality of the items in the Sitless store is way superior, and stands out when compared to cheap Made in China online offerings. I am confident that the ensuing experience receiving and using the desk & all will follow the same pattern of quality customer service.

My Adult Family Home uses MD Medical Supplies for delivery, and while they approve of this…read morebusiness, I most certainly do not. Since my present hospital bed is breaking down, I had the owner of my AFH contact them for a replacement. After months (and doctor visits) after getting the prescription approved, they *finally* contact the home to say that they did not get the prescription approved in a timely manner, and since they no longer accept my insurance, they were unable to fulfill the request. This, after they delayed for months until such time as they no longer took the insurance certainly sounds fishy, to say the least, especially since we faxed them the prescription the moment we received it from my primary care doctor. I have suggested that our home no longer use the service, and also suggest that you do likewise.

I appreciate the help that they gave me and I went into supply store. They were caring and helpful…read moreI was very happy with the care I was going

I can't even begin to thank my child's pediatrician who reccommended Optimum Wellness for Lactation…read moreConsultant Services. I only wish that I had prescheduled an appointment prior to giving birth rather than wait until after. The lactation help you receive at the hospital is not enough. Optimum Wellness gave me support over the phone from a lactation nurse then 3 days later I was able to get somebody to come to my house. She spent 2 hours with me going over baby's latch, did a pre and post weigh and discussed and problem solved all the issues I was having with breastfeeding. It was so incredibly helpful! Andrea was my nurse and she called me several times afterwards to check on me. She also provided me with many resources/recommendations for breastfeeding groups, naturopaths that were well informed with breastfeeding (there is not many out there). I can't even begin to express my gratitude for this company. I totally reccomend their services. They make it very easy to bill insurance. You do have to prepay first then they send it to your OB to fill out and sign paperwork then depending on your insurance, you should be reimbursed. The service was a little over 200 dollars but incredibly worth it.