I am here from California visiting family and in the process of removing the Go,Go Carbon mobile scooter from the trunk I discovered that the driving mechanism that controls the front wheels was not functioning. Immediately I had a panic attack but I found Access Medical Equipment on the internet. Within 10 minutes upon arrival the tech mechanic had us back on the road at 100%. Thank you - what a great store! read more

9/28: Your response is not accurate. I specifically told you the malfunctioning light was on the north side of the building several times. So the suggestion that you only now learned which light I was referring to because I sent a video is simply not true. I identified the location from the beginning, and the north-side light I complained about has continued flashing for months despite repeated requests to address it. If there was actually any uncertainty about which exterior light was malfunctioning, I also have to question why nobody simply checked the building at night or reviewed any available exterior camera footage to verify which fixture was flashing. That would have made the problem obvious. At this point, the public responses come across as performative because they do not match what has actually happened. There have been repeated assurances that the issue was being handled on this public forum, while the same light continued flashing night after night. After months of this, I'll believe it is actually being addressed when I see that it has been addressed. Please don't rewrite the history here to make this sound like a misunderstanding about which light was causing the problem. read more

Excellent Service! Access provided excellent service with my electric wheelchair needs and I highly recommend them. The owner, manager Mario and newer employee, Jeremy, all helped me select the best product for my needs and ensure I received it exactly when promised. They actually went out of their way to listen and answer my questions and respond as if I really mattered. Highly recommend. And thank you all for serving me. read more

For a company that helps older people with mobility items. From a older worker who got hurt and fired the next day i would think twice before going there to rent or purchase items. Older workers have value. read more

Good selection. Service is friendly. Be sure you know what you want as many items are not-refundable. Edit: Thanks, Travis for your response! I didn't have any issue regarding purchases. Just an FYI to others! :) read more

Unfortunately we didn't receive the 4 star service. It was imperative that a hospital bed, transfer bench etc was delivered to our home today. I started calling at 9am and was told truck was going to Everett then to our house which is 4 miles from their store. I repeated called all day and was told it would be delivered before 3:00pm. Finally at 3:30 I was told they were loading the equipment on the truck. It arrived after 4pm, it was incorrectly assembled and the driver left. When I called they told me the driver was gone for the day. Because of this I was unable to pickup necessary prescriptions, handicap card etc Needless to say I was very disappointed. read more

Great customer service. The people helped me find a suitable wheelchair rental. The one I got with all the extensions and add ins cost 125 a month. They showed me exactly how to use it and it works great. read more

From the initial minor slip-up in communication that was quickly resolved, Shivon was great. Polite and professional, she really walked us through the process. Turns out we saved over $40.00 for our 1 week rental over the price renting at the port for our cruise. Every step of the way, these are the folks to talk to. We are in the business of Medicare Insurance and it's too bad our little town doesn't have this company and a sweetie like Shivon to take care of our clients. We plan to rent again for our Christmas event. read more

My mom needed a new walker and I was only available to take her on the weekend. Many medical equipment stores are only open during the week but this location in Seattle is not only open on the weekend but it's easy to access, has good parking, and great selection/service. We were helped immediately and she got a nice quality walker for a good price. I highly recommend! read more

First of all, the people that work there are so helpful, loved all of them, explained everything to us about the scooter. I highly recommend this place to anyone who needs to rent a mobility scooter! read more

I have used Access Medical before with good help and information. This time the only available staff seemed to have poor knowledge of mobility devices. I explained what I already have, a heavy duty Pride scooter and am looking for a mid wheel. This means a midwheel power chair. The staff starts pointing at the light weight scooters. They are not mid wheel. Then finally she says, oh we do not carry anything rated 400 lbs. Many morbidly obese need and buy mobility devices. She had never heard of a common Pride model. It appears that staff has little knowledge of the available devices. The business is entirely based on customer needs. The owner was helping another customer and clearly was knowledgeable on all of this. But other staff are not. Why bother with a store that does not know a specialized product line. read more

Travis from Access Medical Equipment call me today to fix an issue I had with a short term wheelchair rental. He could not have been nicer. They are a family business, around for fifteen years. Let me share the positives: They were open during the hours posted. (I know that sounds odd, but small businesses during this time are struggling to keep workers both here and in Canada and sometimes aren't open during posted hours because of this). We got a human on the phone- not a frustrating series of voice menu prompts. They had the equipment we needed, in several choices. The equipment was squeaky clean and sanitized. Honey, who was sent to get it, was in and out of the shop quickly, with the wheelchair. Finally, good followup. If you need to rent medical equipment, give these folks a call, or stop by. read more

The employees were wonderful to work with. They were super nice, knowledgeable and I have bought a couple of lift chairs and a bariatric wheelchair for family members. I am a repeat customer and will be again and again. read more

I would just like to say that a little over a week ago, when we were at Access Medical Equipment and we were helped by several knowledgeable staff members who totally kept their cool while also having to deal with a very rude and demanding customer. They were able to fulfill our needs and the product we purchased is fantastic! We won't hesitate to use Access Medical for our medical needs. read more

We were visiting for a wedding and needed a couple of tri-fold ramps for my brother's wheelchair. Charley and Shevon made the rental process very easy and quick, and they both went the extra mile to make sure I was able to return the ramps in time to catch our flight out. I highly recommend this business. Thank you Charley and Shevon. read more

I was looking for a lift chair for my mother and was greeted with friendly, and knowledgeable help when I entered Access Medical Equipment on Aurora Avenue. Access has a great selection of lift chairs, and I found -- and rented --a lovely chair for her. There was a snafu in the delivery process, and Access management was quick to take responsibility and to take steps to right the situation -- including covering the costs involved. I highly recommend them; their integrity and graciousness -- as well as the quality of their product-- easily earns them 5 stars in my book. Karen read more

Highly recommend! Wonderful, helpful, knowledgeable and friendly people. If you need medical equipment, this is the place to go to.

Once again Access Medical Equipment has come to the rescue. I wish I could give this business 10 stars! After 4 years of daily use, my Evolution walker needed some new parts. Access helped me acquire them in a timely fashion, advocated for a better price with the supplier, installed the equipment for a more than fair price. I love this walker. Matter of fact, bought another one so one can remain strictly my "indoor" one, keeping floors and carpets cleaner. Access was the company that introduced me to it, and now has helped me so it looks like new. The staff is welcoming, knowledgeable, and, best of all, compassionate. They may not be mobility impaired themselves, but they "get it" and demonstrate that in helping customers. read more

I began the purchase of my "forever" last recliner with Charley and his team in 2021. He was diligent in helping me find the best features, colors, and fabric available during COVID, and did all he could to keep me informed and expedite the delivery of my chair and side-table when trucks were slowed by the pandemic. Charley made special arrangements to get a working side-table to me, using his staff to deliver it on their way home, when his delivery truck was vandalized the day of my scheduled delivery. His staff even made a second trip to ensure that the table worked properly, and I live 45 miles from their store! You might think that his commitment to my satisfaction would have diminished following the conclusion of my sale, but when my remote control cabling became entangled in the mechanical "undercarriage" of my chair, severing the power 9 months later, he had Greg at my home with a replacement first thing the next morning. Greg even had it untangled and replaced before my scheduled 8:30 a.m. business meeting, so my workday was not impacted. The purchase of this lift chair and table was a sizeable investment for me, so I called and visited other distributors before selecting ACCESS Medical Equipment. I can't recall receiving better customer service from any organization, both before and after my purchase!! read more

This review is not based on the service or staff. It's based on the fact that Access Medical "accepts no third party payments of any kind." That's right; they accept no medical insurance. If the website had said "no insurance accepted" we would have gone elsewhere. It wasn't until the invoice showed up that we learned it would all be out-of-pocket. I'm aware that providers of medical equipment have a choice on whether to be paneled with insurance companies. I have to say, it feels unethical for a Medical Equipment Service to not accept any insurance. Access-- please have a heart and please begin to accept health care insurance. PS. I'm now getting my medical equipment from Bellevue Medical Supply-- which has excellent customer service, and accepts medical insurance. Interestingly, their prices are quite a bit less than at Access. PS. Why do some of the Access reviews below look fake? Several are from folks who live elsewhere and Access is the only review they've written? Suspicious.. read more

We have been coming to Access medical for 4 years for various pieces of equipment for our Mother. The staff is always friendly, helpful, empathetic, and very knowledgeable. They have a large variety of products and have most of the items in stock right there in the store. You can purchase or rent most items which makes it super flexible and helpful. We need a few things asap and they were able to accommodate us and it all was delivered smoothly. We greatly appreciate all they have done to help us through what has been a stressful and difficult time. read more

Transparent and reasonable pricing, wide selection, and AMAZING customer service. I rented a power wheelchair for a month, then bought it when I realized my injury was going to take longer to heal. Throughout the entire process, everyone at AME was so great. They showed genuine care for my situation and helped me choose the right model wheelchair for my needs. When I had an issue with the battery, they helped me with the warranty, acquired a new battery (within warranty), and drove out to my location to help me replace it, at no additional cost for any of the labor or transportation, and all in a timely manner. Anytime I called or emailed with questions, I received a response very quickly. If you need any kind of mobility equipment, tools, etc., I highly recommend Access Medical Equipment! read more

Shevon at Access Medical was so incredibly kind, knowledgeable and helpful when we needed to find a walker and lift chair for my mom. She really listened to Mom and took all the time in the world to explain the options and come up with creative solutions. And Access Medical has a huge inventory of equipment. The only down side is they were not able to help us with insurance billing or provide a superbill, but I was able to get the diagnosis and CPT/DME codes from my doctor's office to be able to submit the simple Access invoice to Mom's insurance. All in all, we highly recommend Access Medical Equipment! read more

I had an urgent need for my sick dad, and they not only have longer hours than other medical supply houses, but have an enormous selection and super friendly and caring staff! I don't want to need these items but as my parent and in laws age these kind of items are needed. I will head here first the next time I need help finding medical equipment! read more

From the first contact I made via email, to the follow up provided by the various team members has been amazing! I had a very short window of time due to a fast turn around for surgery and everything was handled incredibly fast so I had what I needed in time for my surgery. The guys who delivered the equipment were incredibly thoughtful taking all precautions necessary to keep both them and myself safe! They made sure I knew how to operate everything before they left as well. I can't say enough thank yous for all the care and consideration your team showed me! I would highly recommend you! read more

Deanie provided great guidance and excellent communication when we urgently needed hospital furniture and supplies to care for my mom at home. I had everything that I needed delivered and set up in my home within hours after my phone call. Pricing was clearly communicated and I even received a follow up call to alert me that the delivery was minutes away. Everything was sanitized and in excellent condition. This is the company to contact when you need home health supplies! read more

I needed a hospital bed during joint replacement recovery. Access did a great job delivering the equipment and pickup. Scheduling was easy and the delivery driver was very professional and pleasant. I would recommend them for service and price. read more

I needed to rent an automatic recliner so I could be comfortable sleeping after a surgery (bilateral mastectomy). They have several floor models to try, and they are not bad looking at aSizes S-M-L and choice of fabric or leather. We easily found the perfect chair and they helped us load it into our minivan. They can also deliver if you want. It's a large store with tons of stuff and great customer service. We will definitely use again for any future needs. UPDATE: I broke my foot two days prior to a scheduled trip to Paris. I was able to rent a motorized wheelchair that I used at the airport and all around Paris. It totally saved my trip. I also found out that this business is family owned and operated, so that makes me even happier to recommend them. Five Stars. read more

This place is the best. The employees are friendly, helpful, and follow through. I recently had a need for a hospital bed after an outpatient surgery for a family member went awry. I called a few places and Access' pricing and billing policy were the best. They were also able to deliver the next day, within a reasonable timeframe - a two hour window where the delivery person calls when they're 30 minutes out instead of an all day window with suspense and mystery surrounding when they will arrive. The delivery person was respectful, focused, and quick with drop off and assembly. They also wore appropriate PPE without hesitation. When the rental renewal window came up, the sales person called at a reasonable hour of the day and was no pressure but helpful in determining whether we needed to renew and for how long. Disassembly and pickup was similarly smooth. While I hope I don't have a need for their services again they will be my first call if I do. read more

Access Medical saved me from so much pain and anguish! I crushed the bones in my right ankle and tore the tendons/ligaments. The following day I was to see the orthopedic trauma surgeon. Yup, trauma surgeon. My break was so nasty that the regular orthopedic surgeon who came to see me in the ER didn't feel comfortable operating on it. My other ankle was so swollen, discolored and painful they thought I damaged something in that one too which wasn't showing up on x-ray. When I was discharged they gave me crutches and sent me home. I couldn't even take 2 steps because they hurt so badly in the underarm area and my other foot was messed up and I couldn't put much weight on it. They ended up having someone take me to the vehicle with a wheel chair. I knew that I needed another option on how to get around. I called several places who rent medical equipment and finally got ahold of Access. They gave me a few options and told me to come right on in. Upon arrival one of the gentleman who worked there saw me struggling to get out of the car and hurried out with a wheelchair to get me. I knew a wheelchair would be difficult to get in and out of my car as well as my house. So we opted for the next option which was a knee scooter. The scooter allowed me to get around easily, was easy to get in and out of the car and allowed me to get around without pulling too much weight on my other foot. I like how Access gives you the option to rent weekly or monthly. While calling the other rental places they only rent by the month. That's a nice option to have. Why would you want to pay for a month when you may only need it for a week or two. No, they don't bill insurance. But I submitted my invoice and receipt to my insurance company and they reimbursed me. The staff, I think Steve and Josh are their names, are so friendly and helpful. I would recommend Access to anyone and will come back for any future needs! read more

I was on vacation in the Seattle Wa. area from 5/30/17 through 6/6/17, and thank goodness for Access Medical Equipment!! I needed to rent a portable mobility scooter and they had exactly what I needed and the weekly rate was very reasonable, Todd and the rest of the staff were friendly, very helpful and above all very professional. Thank you Todd for helping to make my vacation a very memorable one. I would highly recommend Access Medical Equipment for any of your medical mobility needs!! I'll be back. Sincerely, Marie read more

We have to deal with either medical supply stores before mostly with great frustrations. Our experience with Access Medical was amazing. Not Shavon and Charley were extremely helpful and friendly. I highly recommend the store and location. read more

My mother needed a new walker and I found Access Medical Equipment through yelp. Before selling us a new walker, Travis tried to fix her current one. A generous offer. From their well-stocked inventory, Travis was very helpful in ultimately finding the right equipment for my mom and adjusting it to meet her needs. I recommend Access Medical Equipment to any one with mobility needs. read more

Hi, Thank you so much Joyce at Access Medical Supply. I desperately needed a quality lift chair ASAP after my knee replacement surgery. I called you in the morning and by that afternoon I was sitting in my rental chair. Access Medical bent over backwards to have me in my chair, in Monroe, by days end. Access Medical, you guys rock! Sincerely, Jim read more

We came here based on a friend's referral. We rented a wheelchair, along with a few other things to make my 95-year old grandmother's stay with us a little more comfortable! We loved the quality of items and the friendly service. Definitely will be back! read more

The most helpful compassionate staff anywhere! The woman who answered the phone took her time to explain everything to me and took measurements that I needed for equipment. If you are in the middle of a health crisis and need medical equipment for you or a loved one, this is the place to go. Lovely people from start of order to delivery to return of rentals. Can't say enough good things about this company. Rented a hospital bed and a wheelchair. read more

Great service, affordable, good selection. I rented a wheelchair for my visiting mother. Reserved and picked up same day, help me select the wheelchair size and carry to my car. Was $40 for a full week. And called me the day off the return as a reminder. Super easy, great service. Nothing to add. read more

Since becoming disabled, I had found this place to be one of the more impressive in their refurbished department. I HAD planned to make it my new "go-to" store for all of my various needs (which are many), but I will NOT be doing that now for sure. I had emailed about some refurbished items and having them shipped to me. I told them that they were 100% sold as long as the shopping cost wasn't some crazy freight shipping fee or something, and I asked that they consider them sold. Although they responded quickly saying they were looking into shipping on one of the items and would get back to me soon, it took a WEEK to get back to me with prices, and by then I was at the Mayo Clinic for some testing. I responded a couple of days later ready to pay. Matt had sold the main item I needed out from under me for someone who wasn't coming in to see it until the NEXT TUESDAY!!! Not a good way to do business and certainly not a good way to treat ANY customer, new or recurring. I will not be shopping here because they are willing to sell items out from under people who desperately need them to save themselves the small trouble of having to pack it for shipping. Hate to break it to you Matt, but I have multiple disabilities and your company COULD HAVE made a lot of money caring for me... but since you didn't, you won't be. I certainly hope you treat the rest of your customers better than that, and I hope whoever bought the refurbished bath lift on Tuesday really needs it and enjoys it. Sincerely I do. Super disappointed in the way they do business there. read more

We were cruising to Alaska, began having problems with batteries on travel scooter. Found Access Medical on the web in a future port of call. We were able to order replacement batteries from them. They met us on the pier in Seattle with the new batteries and Doug did a great job of installing them on the spot, possibly saving our vacation. Thanks for the wonderful service. read more

I had purchased a power /lift recliner from them in May of 2019. On Tuesday June 23,2020 my chair back wouldn't return to the sitting position. What wouldn't be a big deal for most, it is for me. It is the only chair I can sit in comfortably and I also sleep in it. I called about 10 am and spoke to Andrew. I spoke with Andrew and told him the issue. Travis called 2 hours later to see if we'd be home. By 2:30 that afternoon Travis was at the door gloved & masked. Not only was he prepared to diagnose/fix the issue, he also had brought a loaner chair in case he needed to take mine to be fixed. He was able to fix what turned out to be a minor issue and was gone in about 40 minutes. Oh, I forgot to mention that their business is at least an hour or more away from my house. Thanks guys-you rock! read more