I am here from California visiting family and in the process of removing the Go,Go Carbon mobile…read morescooter from the trunk I discovered that the driving mechanism that controls the front wheels was not functioning. Immediately I had a panic attack but I found Access Medical Equipment on the internet. Within 10 minutes upon arrival the tech mechanic had us back on the road at 100%. Thank you - what a great store!

9/28: Your response is not accurate. I specifically told you the malfunctioning light was on the…read morenorth side of the building several times. So the suggestion that you only now learned which light I was referring to because I sent a video is simply not true. I identified the location from the beginning, and the north-side light I complained about has continued flashing for months despite repeated requests to address it. If there was actually any uncertainty about which exterior light was malfunctioning, I also have to question why nobody simply checked the building at night or reviewed any available exterior camera footage to verify which fixture was flashing. That would have made the problem obvious. At this point, the public responses come across as performative because they do not match what has actually happened. There have been repeated assurances that the issue was being handled on this public forum, while the same light continued flashing night after night. After months of this, I'll believe it is actually being addressed when I see that it has been addressed. Please don't rewrite the history here to make this sound like a misunderstanding about which light was causing the problem.

always friendly when I call with questions and caring to…read morehelp you get supplies needed. tell you when to expect your supplies if not satisfied, call and they will try something different to see if you like better. very pleasant to work with

Excellent service! I don't even know where they are located, I call them and they so helpful and…read morefriendly on the phone. Delivery is the next day. This is so refreshing after dealing with another company in the past. Thank you!

They've always had what I've been looking for, and for what seems to be fair pricing. The level of…read morecustomer service is attentive, I've always been acknowledge upon entry and questions have been answered satisfactorily. The only DME store in the area with a showroom and stock of disposable items!

I have a monthly order of bandage supplies I have been getting through Cesco. My main issue is they…read morewant me to call them 5 days before my perception is due to have them fill it. I feel that they know I need my bandage supplies on the second of each month when the script can be refilled. Why should I have to call for a re accruing order. I would even accept a partial order and the remainder to follow a week or so later. When I run out of bandage supplies my legs get damage from improper bandaging setting my healing back each time. This is very flusterating.

I was so relieved to see this facility which is very clean and neat and all the machinery is in…read moregreat shape. they really know what they're doing

I have hEDS and it causes my joints to easily pop out of the sockets. I live in constant pain. I…read morewaited from March 2026 till September 2026 for a basic wheelchair with a power assist from Norco. The power assist is on back order. Finally got called to pick up just the wheelchair with out the power assist and sadly the wheelchair was the wrong color, had lots of unwanted add ons and it was damaged and dented in transit to Norco. A new $16,000 wheelchair! I left that wheelchair and headache of a company behind and called the folks at MSHH Donor Closet. They actually answered the phone and answered my questions. The next weekend I went to visit them. I didn't expect to actually find what I needed. I was warmly greeted immediately. Three different volunteers offered to help me. In 15 minutes flat I had a suitable manual wheelchair in a nice brand for only $85.00. A great volunteer who is a physical therapist named Scott even fitted me and adjusted the brakes on my second hand but new to me wheelchair. I took my new wheels and with my husband acting as my power assist I went to the farmers market in Edmonds and to a Mall. Something I could not do all in the same day if I was walking. I have to start the process of getting a wheelchair with a power assist over with a different durable medical equipment supplier but at least now I have a wheelchair to tide me over. Thank you very much MSHH Donor Closet :)

The owner let me come in after they had closed and so I assumed the owner was extremely kind (not…read moretrue) to help me out (not the case). They sold me on a more expensive knee scooter for my son for camp. The cost to rent was only $50 cheaper than if I had just bought a new knee scooter. It turns out the design of the knee scooter made my son's foot numb and increased the pain he was feeling. The scooter is also poorly designed and tips easily. I was not told about any of these issues when I debated whether to stay with a wheelchair. So one week later, I asked if I could exchange the scooter for a wheelchair since they rent one month at a time and the scooter just wasn't working. They absolutely refused. When I talked to ACCESS Medical at 7612 Aurora, they told me they would have no problem doing this and had trouble understanding why Contemporary wouldn't let me exchange the knee-scooter that wasn't working for a wheelchair. The owner of Contemporary seems to lack compassion, seems to be out just to make money, is not interested in genuinely helping those who are disabled. We are on a budget and paid $150 for the month and can't afford another $150 to rent a wheelchair. I recommend you go to ACCESS Medical on Aurora becuase they are a much more compassionate operation

Highly recommend the expertise of these professionals, especially Hunter who listens carefully and…read moreoffers custom recommendations. I had a complicated scenario and got superb customer service. Orthotics are not always covered by insurance, so make sure you do your homework. I greatly appreciate the help I got.

"Where IS this place", I breathlessly mouthed to myself as I shuffled across the pavement…read more Feeling my ankle wheeze under the pressure of my awkward gait, I squinted through the drizzle at a Soviet-style brick building. It looked like a stunted barge that purposefully beached itself to be scrapped. Instead, they put offices in it. I shook off the rain and limped like a lame dog into the main passageway towards the elevator. Startled, I caught myself in the mirror looking like hell having worked a marathon week in the office. ::thump:: The elevator drops a few inches and hesitates, realizing I didn't give it a command. My knee groaned like an old tree... Realizing that I too didn't know where I was going, and that I once again forgot the name of this place, I looked around and pressed the G button... for garden. I slowly descended into the dark cargo hold trying to make myself look less homeless in the mirror. The office was quiet and warm. I was now having fleeting flashbacks of a ship I once explored while in Russia. The giant receptionist desk dwarfed the chairs in the waiting area, which made my debilitated knees feel like they were right against the desk. Another patient walked in and sat unnecessarily close to me. I could see him looking at me in my peripheral, maybe ascertaining if I was indeed without home. I did what any good Seattleite would do and ignored him, frowning deep in profound thought. I saw candy canes in a basket, which reminded me of my late father who suffered from type 1 diabetes and had lost both legs. My mind flipped towards my own immortality and my genetic predisposition for diabetes. Halfway through the delightful candy cane, I worked my cramped left hand across a clipboard filling out paperwork. I was called back and met the owner, who was cheerful, friendly, and in way better shape than myself. He sat me down in what can only be described as a 1930's lobotomy chair. I couldn't stop playing with the levers and knobs in wonderment. I saw a painting of a ram that made me ponder if I could handle staring at it while on mushrooms. On my way out I felt good, refreshed even. I looked to my right and a secret door had appeared which lead right outside. Shuffling up the steps, I was thankful I didn't have to look into that mirror again on the way out. As I clumsily thrust myself back across the parking lot, I kept looking back towards the Soviet ship, trying to shake the feeling of that ram in the painting watching me. Waiting... perhaps in that chair. Anyway, I totally recommend these guys. if you're looking for orthotics in Seattle or prosthetics in Seattle. They have a lot of experience working with the VA, which is great too. Sorry about filling up your Yelp page.

I have been going to this place for a power wheelchair and power wheelchair repairs for over 5…read moreyears. I have gotten a lot of good service in the past. But now they are going downhill fast. They got some new office staff, but I think they are being driven by national corporation. I got into an argument about some forms with a customer service representative. They were clearly not following Medicare rules and asking for paperwork after installation rather than before. Now I think they have cut me off. I can't get a hold of anybody and my messages are not being returned. If they don't want to service me, they can at least tell me. My wheelchairs needs repairs and nobody will talk to me.

Our buying experience was dumb and disorganized in a number of ways. 1) weak understanding by NSM…read moreof our motivations to get a high quality wheelchair rapidly while paying a relatively high price (our preference) versus accommodating Medicare reimbursement regulations (which we were willing to disregard) 2) for this we-pay scenario, we were obligated to sign in writing that "no Medicare claim will be made" when actually what NSM intends that to mean is "no Medicare claim will be made by NSM" - quite a different statement. 3) this form could have been signed by me at our fitting appointment but instead was handled two weeks later in a clumsy email necessitating me making a scan, etc. 4) our invoice was printed on a form from the wrong branch office of NSM giving me no handy correct phone number to call, and that other branch office, while they could find our information, called the other NSM office's employees "them" and was puzzled why I called - not a sign of a well-coordinated team. 5) our delivery today of a $2000 Catalyst 5Vx wheelchair to my mother flabbergasted us by the delivery person not coming upstairs to see her in person, despite the encouragement of the Horizon House front desk. She and I were left to our own devices to figure out how to set armrest height, remove the foot rests, decipher the owner's manual, and to peruse a blank delivery form saying that NSM would do all these things for us.

Seems really scammy. I've received email like this:…read more Your order number is xxxxxxx, and your order summary is below: AirSense 11 ClimateLine Air Heated Tubing (1) DreamWear Mask Only MD Frame SM Cushion (1) Dreamwear Sm Cushion (6) Sunset Airsense 11 CPAP Filter (1/pack) (6) Thing is, I never ordered anything from them and never received anything from them. I got a CPAP machine many years ago through Kaiser, but I don't think this has anything to do with that. I've tried contacting them to warm them they might be "selling" non-existent good, but never received a reply.

Trying to get a prescription for a replacement CPAP machine is requiring multiple calls talking to…read moreunderqualified but overly officious officious telephone operators who have no idea what's required. Calls to my doctor. And then more calls to the operators at Sound Oxygen. My doctor says he needs paper work from Sound Oxygen. The operator at Sound oxygen says they don't have to send it to my doctor, but she would send an email message to someone in customer service who would deal with it. She didn't bother to ask for my doctor' contact information. It's impossible to call anyone who is actually qualified to help , only the company's clueless phone operators.