There is an improvement. Adding one more star . I have been again to cloud over the past year. During afterwork HH and for music nights on Wednesdays. Lastly I went in Ramadhan for Iftar. The food is fine from the regular menu I would recommend the haloumi sandwich. Also the knefe is directly from Tarboosh. Service is better. It is getting faster and the hooka is ok. I think they renewed the furniture at some point so many comfortable seats. The atmosphere is good over all. It is still not easy to get a table for two as they save the large comfortable seats for groups. It is understandable tho. The buffet in Ramadhan was delicious with many drinks and middle eastern dishes from Tarboosh too. Again, it is getting better and I am glad they have live music as the singer is a very talented lady who does a great job performing several Arabic cover songs. read more

Slightly better than what I was expecting due to the reviews here on yelp. The service was mediocre - not awful enough to vent on yelp about, but not stellar. Somewhere in the middle. We had to search for them a few times but it wasn't terrible. The hookah was good, decent prices. The coffee drinks were good too. Nothing to write home about, but good. The ambiance is beautiful - prob what keeps this spot afloat. Oh, and they don't serve alcohol which was a bit of a letdown.. especially if you're looking to unwind with a glass of wine. The parking situation in itself is enough to not come back again. The other reviews mentioned there being a valet. We came on a week night, the place was pretty empty, yet the parking lot was completely full. No spots. So we had to shark around the neighborhoods looking for a spot, then had to cross a major road to get to Cloud. Definitely not ideal by any means. read more

I've been a Cloud customer since the day they opened but because of the inconsistent service and hookah, not to mention the extremely long wait times on weekends and evenings, I have always thought twice before returning. However, after my last visit I will definitely be frequenting Cloud more often especially while their patio is open. We stopped by on a Sunday afternoon and ordered a Bluemist + Mint hookah and some drinks. The hookah was perfect, never became harsh and had great clouds of smoke. The bf appreciates that Cloud is one of the few places that allows guests to smoke cigars outside, so it's a win-win for both of us. I'm a big fan of their tea, they have a great selection and for $7 you get an adorable little pot which has enough for 3 cups of tea. We didn't order food this time, but I know that their complete Burger7 menu is available for order as well as some featured pastries. Service has also improved, the staff seems more friendly and responsive to the "call" buttons on each table. The gentlemen switching coals was so friendly and attentive, even when I asked to use the round as opposed to cube coals. Overall, very pleased with Cloud and can't wait to return for some yummy hookah and tea! read more

Cloud Lounge - Wouldn't recommend, they were so thick and tasted pre made/reheated. - Lounges Near Me - Arlington, Virginia

Cloud Lounge is like a bi-polar girlfriend - you never know what mood you're gonna get! I come here from time to time, given the variety of hookah spots available in Virginia now. At first look, the place looks really classy and royal-esque (don't think its a word but wth). The interior is very girl-date-friendly especially with their baroque theme and displays of dessert. They also have a garden in the back which has seating and is quite nice to sit during a cool summer eve. Everything sounds lovely right? And that is the problem. The hookah is a hit and a miss depending on the flavor. So is their coffee and dessert. The only consistent thing is the food which is essentially Burger 7's menu. I love burger 7 so that's a win! Now I hear they started a $20 minimum which does not really sound customer friendly since they don't have a dance-floor/DJ/bar which is what Darna/Baladna have and the reason people pay. read more

This is my friends and I's go to spot once it is past 2 am... Our first experience was the best! We walked in, got seated immediately and enjoyed the rap/r&b they were playing. We completely fell in love with the vibes. With that being said, we don't always have the best experience. Below I will breakdown the pros and cons: Pros: -Open late -Cool decor -No drunk or unruly people (generally) -Live music on some nights (I believe in Arabic, but enjoyable for all) -Amazing crepes/bubble tea Cons: -The couches could use an upgrade (small holes, burns, etc.) -They are often out of things on the menu -Serve no alcohol (this is a catch 22 - I like it, but some friends don't) -Parking is all valet -Not a lot of food options -Water tastes funky Overall, it is a neat spot... give it a go! read more

Ok, so the place itself is really nice, classy, the decor is beautiful and once you walk in it's not your typical hookah place, it's pretty! First time I went there I was wearing flip flops which apparently isn't allowed. It was a Tuesday at 7pm and we wanted to sit outside but they made an issue of my shoes. Not cool.... read more

Cloud Lounge - Lounges Near Me - Arlington, Virginia

This place is so...what??? Came here around 5:30pm on a weekday, wasn't expecting it to be hopping because we just wanted to get some food / drinks. A friend had recommended we come here, and we left about 20 minutes after we showed up. Ordered some nachos and fries and def don't recommend anyone ordering any food. I also got the Arnold palmer that tasted like watery tea, literally no flavor. I do like the decor of the place, pretty unique from other places. Nachos were $12 for semi stale chips, with canned cheese, canned chili. Fries tasted like they were microwaved. Highly don't recommend. read more

Only place I found in DC that uses actual real charcoal and not the quick lite ones. Very friendly staff, good hookah, very very nice lounge and seating areas and love the setup. read more

The is a great chilling place with great hookah and an awesome design. it was really clean and the seating area outside was really specious. The dessert and tea selection was really nice. I read the other reviews and most of them are outdated and do not seem to reflect the current ambiance of the place. you also need to know what to expect. This is an upscale hookah lounge with great burgers and desserts not a fine dining restaurnt read more

Great hookah Nice place Open until 4 am in weekends The bad news is they don't have reservations just walk in and put your name on the list and you might be wait for two hours or more read more

Cloud Lounge - Great hookah ever - Lounges Near Me - Arlington, Virginia

Like many others have said in their reviews, Cloud's decor is absolutely gorgeous. I was completely stunned when I walked in. Very Instagram worthy even though it's pretty dark in there. They have alot of nice chairs you could definitely take an awesome picture in. In the DMV area, there just simply isn't enough creative spaces that you'd otherwise find in a state like California or New York. That's pretty much all I loved about this place. So, if you're looking for that, you could add this place to your list. However before you go, just keep a few things in mind. The service is terrible. When I went the first time, the servers were all sitting in front of the bakery stand thing and just watched us walk in. We weren't greeted. We sat ourselves and then it took forever for someone to come to us. The next time, we were begrudgingly greeter by a server. She seemed like she had a long day. Anyway, the menus are on tablets which was pretty cool. The servers may act like this cause it seems like the majority of the clientele here are regulars. I wouldn't want to recommend them because more business means that this kind of customer service is fine. It's not! read more

Love this place. The setting is great, the furniture is very nice and the hookah uses good coals, not those weak self igniting coals. Prices are reasonable. I'm not sure why people are complaining about the service; we've never had issues and you can press a button in the middle of your table if you need someone. My only suggestion is to skip the DJ at 10pm... it gets too loud and ruins the relaxed vibe. read more

First experience post: This lounge is absolutely trendy! The parking is a little tricky but if you get there early enough you should be able to land a space without having to pay for valet. The spots are limited though and theRes lack of street parking nearby. The lounge is located downstairs and the interior has chairs and tables of various designs and sizes. Artsy is the perfect term to describe the decor. The staff were welcoming and checked on us multiple times through out the night. The foooood.... this is where things went down very quickly. The menu was presenting on a clipboard printed on paper because they are apparently revamping (sure, no problem) well, turned out that majority of the items weren't available and we were very limited with our selection. We ended up ordering mozzarella sticks that came out hot and crunchy on the outside and cold on the inside. The cheese hadn't melted at all which kind of sucked. My fiancé ordered the chicken burger and asked ahead of time if it was a patty and we were told no but it definitely was a small plain chicken patty. If you're looking for an actual fried breast then don't order chicken here. I went with their MAC burger and it legit came out with just 2 flattened patties and absolutely nothing else on it; like, NOTHING. I was in complete shock honestly that I just paid $10 For 2 flat patties that probably didn't even equal to 1 regular patty. Moving on, the pot of tea was good and the mixed nuts kept us satisfied through out the night while we enjoyed comfortable lounge seating and a hookah with a grapefruit head. Will I be going back? Yes, but only for the atmosphere of chilling and a cup of tea with friends. The food is a major big no, no in my opinion! read more

I wish I could give them 0 star. We came here at 5 and place an order of food and juice, drinks were delicious but our food didn't show up. We asked one of the servers she mentions that she had to check with the kichen and she came back with an excuse that they had a problem with the grill so we had to wait another 10 minuets. Well at 5:47pm we had to cancel our order and just paid our bill. We walk out without having a manager to come and apologize. Would never return to this place again. read more

Cloud Lounge - . - Lounges Near Me - Arlington, Virginia

Soon I walked though the clean, clear glass door with the gold handle, got amused with style of the place between the luxury and modern design. Then the warm, welcoming smile of the employee at the door made you feel more appreciate it, looking at the menu by the "iPad" with all Great options of hot, cold drinks and desserts made me wonder what to get from great choice to another !!.. Not to mention the manger or even the owner are walking between tables and asking if everything is ok!!!! Even thu it been almost three years for the place , but they still treat it like the grand opening !! Just love it and made me go to check all their other places from burger 7, to pita pouch, and the well known place Tarbouch. As a customer I really recommend the place and happy to have locations like those around. read more

I have very mixed feelings about this hookah lounge, I really wanted it to be good.I went on a Saturday afternoon and it wasn't crowded or valet only parking. Upon entering, nobody greeted us, until we were a quarter of the way inside and already searching for seats. The rest of the service followed in that fashion. Hookah: Decent, but not the best I have tried. Atmosphere was relaxed and the decor was very interesting and different. I definitely loved the different types of chairs and sofas available to sit on. They do serve food, which looked over priced for what it was so I opted out, more so because it was either oily foods such and fries or desserts. My friend got a banana and Nutella crepe and I got a Turkish coffee. Their prices are a little on the higher side compared to other hookah places I have been to but that comes with the area. read more

I visited the Cloud Lounge with my friend tonight and when I called them on the phone , someone picked and said that for 2 ppl no need reservation and we could sit anywhere.When we got there one of the waitress only offered us a place at the corner and we asked her to sit in the middle.After a couple minutes the same waitress came and told us that we should move to a different table bc that one is reserved. I had the worst experience for the first time. They should treat walk-in costumer better. This place only welcomes big group of ppl but when you show up with a small group they are not as attentive as they should be! This place should have a better costumer service! read more

This is how a hookah spot should be like!!! Great hookah, lovely decor, nice patio, decent tasting desserts, great selection of teas. I don't know how this place got bad reviews for service but everyone who I came across was helpful and friendly. Will definitely be back! read more

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Took my friend who came in from Houston and it was a disaster. Have been there months before and enjoyed my first time at cloud so I thought it would be a good place to take him. We came in and the waitress sat us down, when she came back to give us the menus and take our orders she had an attitude. I couldn't hear her because it was loud inside and asked her to repeat what she was saying to me and she got mad. She said we would have to order a $20 minimum per person, which my friend and I didn't understand because we just came to smoke hookah and maybe order some drinks. We didn't feel comfortable there because she sat us in a uncomfortable area so we decided to cancel the order and leave. read more

Service: snobby waitresses. Customer service does not exist. We ordered 4 burgers with fries and one order didn't come with fries. They told us we didn't order fries with that order and acted annoyed. We asked several times where our fries were and they acted pissed off. The entire time the waitresses were standing around doing nothing. Food: Meh. We tried the burgers and lamb sausage sandwich. Burgers weren't juicy and lamb sausage was dried out. The desserts look so pretty. We tried the napoleon which was heavy on the thick cream and the pastry was hard. Atmosphere: Good. The only thing good about this place is it's pretty decor. I would not come here again. Not good food and terrible service. read more

I Went to this place with 5 of my friends on a Sunday night and ordered 2 hookah 2 smoothie and a latte, yet the waitress told us that there is a house law which states that there is a minimum order of $20/person which isn't expected from a service provider perspective. read more

This was by far the best Hookah lounge I've been to while visiting different states in the US. Hookah is great, Knafeh is average but the ambiance is superb and best there is Valet parking.. read more

3.5 stars - I like the setup of the place and the fact that you can sit their for hours and chill, but the servers are the slowest and they're too snobby for some random reason that I am yet to understand. read more

Cloud Lounge - Lounges Near Me - Arlington, Virginia

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When I first came here it was on a weekday and honestly cannot remember anything about the staff. Today I walk in and my waitress automatically has an attitude, the staff are concerned about talking and sitting with friends more than attending to needs of customers. I asked my waitress with the attitude which type of flavor I should get for my hookah. She chose the blue mist (I do not recommend) I haven't smoked for more than 3 minutes and my lungs feel burnt. I was going to order food but the wait is ridiculous for attention. I'm so appalled I don't even want to ask for a drink of water. The only thing great about the place is the scenery. You won't get much of friendliness here at all. read more

My favorite hookah spot. Their hookahs are always the best in town and specially during Covid-19 their outside patio is the best place to be if you consider the virus. Overall their drinks and food is good. This place is the must to visit. read more

Worse costumer service! Drinks are disgusting. Servers are so shitty and got attitude for no reason. Their board game policy is a fucking joke. I'm paying to be here I might as well play what I want. My friends and I had the worse experience at this place. Words can't even describe how upset we are. Our server Maria was extremely slow and rude. We asked to speak with the manager, (Nikia) whom was also unprofessional & didn't do anything but look stupid. I am very upset. I Don't recommend this place to anyone. PS if you're going to only take selfies I recommend this place, is cute. But their employees are shit. Xoxo read more

This is usually my go-to spot with good hookah and service. However, last nights service was highly disappointing. I called an hour ahead to reserve a table for six people and was told a table will be ready. When my group and I arrived, on time, our table wasn't ready and wasn't seated until 20 minutes later. We received horrible service with our food order and the hookah we ordered was poorly packed. I asked for the check three times and never received it. We had to walk to the front to actually pay. I will not be returning anytime soon. read more

Probably the best experience i had recently. Went early so not a lot of people there. We were required to have our own hookah ( each) due to CDC guidelines. Staff was nice. The guy packed the hookah well. read more

ALMOST had a horrible experience here, but thankfully didn't because of our server Laila (the beautiful Jordanian girl) who accommodated us with her hospitality and customer service. Initially we had reserved a table from 8pm-11pm, we were told we couldn't even be seated at the table until 830pm and that we had to be out by 10. We didn't even sit at our table to be told what time we had to leave. Thankfully a kind gentleman who worked there came up, after 2 really dismissive female servers caught an attitude with us, and informed us that there was a cancelled reservation and sat us at a whole other table. Thank god we were also greeted and welcomed by our new server Laila who turned our whole experience around. She was sweet and was constantly checking in on us. I would absolutely recommend because of her courtesy. read more

The worst dinning experience of all time. My friend had her party there, when we arrived no table sat up for us. It took them 3 hours to serve the food, the agreed upon food was served in very small quantities. The service was clumsy and chaotic. To top it all off, the music system was malfunctioning and the whole staff was struggling with it for 2 hours. What a joke of a place. Highly not recommended!!!! read more

I was visiting from NY, my friend took me this evening to this amazing hookah lounge. The server Malek was an amazing, their style of uniform was so classy and clean. The place and hookah were extremely clean. I had an great evening time at in their patio. Thank you Malek ! read more

I used to enjoy cloud until the service got worse and the waitresses got snootier. When I called in July to reserve for my birthday party, they said no reservations. Interesting because they have "memberships" that they don't offer to anyone. They actually don't have memberships, it's anyone who is friends with the owners. Not to mention, that same night, our hostess ended up in tears and the service was not on point for having a bill of over $250. Tonight, I came in again (giving another chance) for another friend's birthday and the place was empty. Once again, not allowed to be seated where we'd like due to "membership reservations." The waitress was super rude when we asked about spots. Expressed she didn't care that we were unhappy because she is "quitting tomorrow." Interesting lie to tell. Also, they gossip a lot while staring at their customers. I asked about speaking with the manager, the manager was always not around every time I asked to speak to one. When a friend mentioned a fellow employee's name, suddenly the waitresses were polite. The hookah is over priced, drinks are subpar, and they don't rotate coals that well. If you want customers to spend money, act like it Cloud. I won't be bringing my business here again. read more

I have a mixed review about this place and I will start with what I liked about here: - The decor of the lounge is absolutely adorable and super creative. - the desserts we tried-- eclair and fruit tart were scrumptious! - the hookah with pineapple head was such a brilliant idea and it added a great flavor to the hookah. - One of the male servers (I wish I knew his name) was super attentive and provided the best customer service (the only person who provided a good service there). I went to the front where the deserts were displayed and ordered the deserts there. He showed me all the options they had and helped me bring them to our table. Cons: This place gets overcrowded; however, it is definitely understaffed. I can't imagine the frustration that the servers experience. I would understand confusing orders or forgetting to attend EVERY NOW AND THEN; but, man you really gotta try so hard to do such a lousy job! Initially, when we were seated, our waitress did not come to take orders probably until 10-15 minutes later. When she came to finally take the orders, we ordered Knafeh and TWO Eclairs for deserts. Another 20 minutes went by and we did not hear back from our server. When I finally got a chance to make an eye contact with her, I asked her about our deserts and she said they ran out of Knafeh and without giving me different options, she said "try crepe. It's really good!" We agreed to get a crepe. She brought one eclair and off she went to bring that crepe. And of course we did not see our deserts for other few more minutes. It seemed as though they were baking deserts upon taking the orders. Again I caught another server's attention and asked for our crepe and she said they ran out of crepe and then she decided that fruit tart would be a good choice for us. Again we said sure and went along with it. 10 minutes went by, no one came! I caught our server's attention AGAIN and asked for our fruit tart and she almost got upset and said "give me one minute" while she was running like a chicken with its head cut off. And you guessed it right, she never came back with the fruit tart. That was when we decided to go to the counter top area with the deserts displayed to ask that very nice server to help us getting our deserts. All in all, the management really needs to hire more staff and COMPETENT staff. I would probably come back for hookah because I liked it a lot but would not dine here. read more

BEWARE of $20 minimum per person AND automatic 18% gratuity for any party size!!! Ugh. What a terrible experience. So much potential wasted. I live right across the street from Cloud Lounge and I always thought the back area looked like a really cool place to chill. When a friend wanted hookah late at night on a Saturday I suggested this place. It turned out the ambiance was really nice (it was a warm summer evening, clear skies and the light background music and hanging lights made for a wonderful environment) and the hookah was good, but the overall experience was horrendous. As we were ordering, the server informed us they have a minimum of $20 per person rule. There were 3 of us and the hookah alone was $25, so we thought we could get to $60 with a few drinks and desserts. There are no alcoholic drinks, so we ordered 2 bubble teas, 1 milkshake, a Red Bull, and a dessert (each of which cost around $7). First hiccup with that was they said they were out of Red Bull despite sharing a building with 7-Eleven that's open 24/7. Then, we got our bubble teas and they were absolutely disgusting. Mine was passion fruit and it was chalky and tasted like it was made with weird flavored Tang. I couldn't drink more than 2 sips of it. The avocado one was only mildly better with a taste/texture that was a mix of a powdered protein shake and cucumber melon hand lotion. To top it off, the "bubbles" aren't the usual tapioca kind, but some weird gel capsules that have a flavor of their own. The vanilla milkshake was palatable, but nothing spectacular. Finally, the dessert looked better than it tasted, though it was decent and got better as it warmed up. We sat there for a good hour and a half. It was quiet outside even when they had the music playing inside and people were dancing. (Again, there's a good ambiance if you can get the back patio.) Finally, we got up and made our way to the register/waitress to pay, which was again a disaster. First, she gave us a wrong table's order to pay (it was $35, so if there's a true $20/person minimum, she should have easily caught that). Then, when she printed it off, we realized that despite only being a party of 3 and having terrible service there was a 18% tip built into the bill!! We asked about it an she said it was another "policy". Finally, when we tried to split the check (which they could only do in 2) it took almost 15 minutes to ring us up even though we were standing right there. They got 1/2 the check on the first card, but then couldn't figure out how to get the second 1/2 on the second card. They finally, just "gave" the second half to us for free because of the incompetence of the workers and their system. As for the $20/person minimum, that was suspect too seeing as our price before tip (base price plus taxes) was only $55... Seems shady to me. I really wish this place had better business practices because it would be so convenient for me and the ambiance is so nice. Unfortunately, I will NEVER go back under the current management. read more

Came to this establishment for a girls night be prepared to wait a long period of time to be seat or acknowledged when seat at table took an hour to get water , hookah was ok read more

Good crepes, awful service. Had to ask for everything at least twice. Very disorganized.

This place was discriminatory. They treat the Arabs special because they spend all the money and assumed that because we didn't have the oil money that we inherited from our dad's that we couldn't afford shisha. The waitress also told us there is a $20 min per person ????? No there isn't. read more

I love the ambiance, hookah is nice but the server are extremely rude. Burgers from b7 are delicious and I love the wings there. Servers needs an attitude adjustment. read more

Clouds website claims to have a "unique interior designed to reflect the Baroque Era with aged surfaces and a set of classic artwork to fill the air with history". This concept advertised on the website sounded very attractive, a new twist from traditional hookah lounges; pioneering innovation in a different perspective to Middle Eastern hospitality? Interesting?.... Trying to emulate this theory was impracticable. When I walked in my first impression of Cloud was a complete bombshell. From the entire eclectic art collection displayed; one wouldn't really predict that it would have that impression from the outside façade. Continuing to walk inside the glass doors, a concierge waiting to seat guests was clearly oblivious to customers when I strolled in, a miscalculation on my end or was she something else? An I-Pad, which recorded checking-in customers, was held in her hand while a separate clipboard that had another list of guests; from a man wearing a yellow shirt appeared out of no where? I checked in at approximately 9:30pm, waited patiently until 11:00pm (still not seated) and was told to wait Another! 180 minutes!! REALLY? Is the Queen of England having high tea? When asked how much longer is the wait time is? The mouth-breather wearing the yellow shirt stated, "No Disrespect sir but we don't need to tell you how we do it, just wait".... The moron tried to belittle me and walked away. On top of that as traditional Middle Eastern standards female prostitutes walked in with subtle grace.... Degenerates everywhere; not a single person spoke English clearly or knew what the hell was going on.... As Scar from the film Lion King would have said, "I am surrounded by idiots!' read more

I wish there were negative ratings for yelp. The customer service is horrible. The servers listen but don't respond. They're rude, inconsiderate and do not have any sense of customer care. The check came before our initial order of redbulls and shake. I came to VA all the way from NJ because I had heard great things about the place but this place put me to shame!! Never ever going again. WOULD NOT RECOMMEND AT ALL. Even if you paid me to smoke here, I would not!! read more