If I could give this place -5 stars, I absolutely would. This was one of the worst experiences I've ever had at a hookah lounge. The service was incredibly slow and unprofessional. We ordered shawarma and fries, and the shawarma didn't arrive until about 40 minutes later. The fries took nearly an hour, which is completely unacceptable for such a simple order. The food was disappointing. The shawarma lacked flavor, the fries weren't worth the wait, and the hookah was just as bad--it smoked poorly, had very little flavor, and was miserable. What made the experience even worse was the customer service. When I politely told the employee, Shady, that the service had been horrible, his response was simply, "Whatever." That level of disrespect and complete lack of concern for customers is unacceptable. I won't be coming back, and I definitely can't recommend this place. Save your time and money and go somewhere that actually values its customers. read more

my sister and I had a great time family is special and we got to really bond here, [[HIGHLIGHT]]everyone was really nice and it was extremely comfortable[[ENDHIGHLIGHT]]. read more

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This place has been around for over a decade. [[HIGHLIGHT]]It's a great place to meet a big group of friends and have a lot of fun.[[ENDHIGHLIGHT]]! They was recently added a lot of amazing desserts. You can't leave here without trying their chocolate lava cake that comes with an ice cream on top coated with chocolate ice cream. ! read more

Cloud Lounge - Rice pudding - Lounges Near Me - Arlington, Virginia

[[HIGHLIGHT]]I've been to Cloud several times over the past month and usually had a smooth experience -- good energy, prompt service, and a comfortable spot to enjoy a hookah.[[ENDHIGHLIGHT]] But my last visit earlier this week felt different. Staff seemed less attentive, and it took a while before anyone checked in or helped with service. [[HIGHLIGHT]]The atmosphere just didn't feel as organized as it did a few weeks ago.[[ENDHIGHLIGHT]] Cloud has potential and I've definitely had better visits here, so I'm hoping this was just an off day and things return to the level of service I know they can deliver. read more

Their valet parking is legit scam!!! They told me to park when I was giving them my keys then I found out my car is towed..... I reach out to the managers' cell phone he said I'm bust can't talk on thr phone terrible service read more

Wow super wow is best hookah one in all of DC I like this one when I'm coming in dc. Good peeple and fod read more

Cloud Lounge - Good te - Lounges Near Me - Arlington, Virginia

[[HIGHLIGHT]]I enjoyed this lounge.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It was very chill with nice decor.[[ENDHIGHLIGHT]] The service was good. They had vegan food options. read more

A little disappointed in the Ramadan buffet. Charging $30 for the food that was offered was a bit much but charging for water is even crazier. Should atleast be giving people water in Ramadan! What're we doing read more

Honestly this place feels pretty racist. I came with all colored (non-Arab) people and we did not get served for over 35 min. We had to keep going out of our way to ask for a server. First and last time. read more

I genuinely think some of the positive reviews here aren't real, because this place was a complete disappointment. The service was terrible, and even though the owner was right in front of us and clearly saw how the staff ignored customers, he didn't care at all--he was only focused on his friends. The food was okay, but the drinks were awful. I definitely wouldn't recommend this place. read more

Extremely disappointing experience. After we were seated, it took 20 minutes just for someone to take our order. We ordered hookah, but even after waiting an entire hour, it never showed up. We asked them twice about it, they just told us the system is down. No updates, no apologies. In the end, we just left. Definitely the worst service I've experienced -- we won't be coming back. read more

Cloud been my best hookah spot since they first opened over 10years ago.. [[HIGHLIGHT]]from the dark classic design to light contemporary modern design, I love the interior[[ENDHIGHLIGHT]] Thier hookah are always good and clean.. changing the charcoal on time without request, which is a point to fully enjoy your hookah.. [[HIGHLIGHT]]the renovated outdoor, which became more cozy like your house backyard area![[ENDHIGHLIGHT]] Love karak and morrocan tea there.. you must try! read more

Zero service. They don't care about customers. They bring the tea cold and delay the order. And they don't change the coal for the hookah.

Worst customer service in my entire life. Extremely long time to be served. Very rude and racist staff. [[HIGHLIGHT]]We asked to be seated outside where there was open multiple tables that had all "Arabs" appearing people seated there. Open tables simply just had to be wiped down.[[ENDHIGHLIGHT]] They told us we just had to wait a little bit inside which was fine initially. We waited inside for 25 minutes in front of multiple wait staff, who all appeared extremely annoyed to be dealing with us. Server never checked on us when we finally got to go back outside while they were checking in other tables. We had to hound someone to check out and she was talking in Arabic (she probably thought we didn't know Arabic but we do...), to her coworker saying "just get them out of here already". She added HER OWN tip over 20% to each bill without showing us the breakdown of anything. I let it go thinking okay maybe it's including tax whatever and extra restaurant random fees. NEVER AGAIN. [[HIGHLIGHT]]Also there's rats everywhere outside!!!!![[ENDHIGHLIGHT]] 0 zeros please read more

Service is good and the hookah is a good price. [[HIGHLIGHT]]HOWEVER there are many rats in the patio area and outside the lounge. It makes it hard to enjoy as all you can see are rats running back and forth.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They can get too close to comfort and force you to move inside if there is space.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I'd suggest just getting seated inside and avoid the outside seating.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Rats were swarming all over the place, which was disgusting and made it hard to even enjoy being there.[[ENDHIGHLIGHT]] The service was also unprofessional. One day I went with two friends and the waitress added her own tip to the bill before even handing me the tablet to pay, saying it was because there were more than two people. The day before, I had three people total and no one added anything. On top of that, the hookah didn't seem to have much nicotine and wasn't satisfying at all. Overall, a very disappointing experience. read more

Best hookah... Excellent service Liked the seating layout Music was not loud so you can have a conversation without yelling. Highly recommend read more

Cloud Lounge - a person sitting at a table with a cup of coffee and a teapot - Lounges Near Me - Arlington, Virginia

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Great atmosphere Great hooka Karam is the most welcoming manager, a true Gentleman Salama is the best server, friendly promp and pretty Clean. Shick unique Cutest patio Nice music selection They have parking too Highly recommended read more

Cloud Lounge - a woman sitting at a table with a laptop - Lounges Near Me - Arlington, Virginia

We had a great time. Came here to kill some time before a dinner reservation - great price on hookah and the hot tea was amazing. [[HIGHLIGHT]]Nice atmosphere.[[ENDHIGHLIGHT]] Would definitely go back to try drinks and food. read more

A reservation request for iftar turned into a lesson in rudeness. If only their customer service matched their ambiance. Mediocre communication level and unprofessionalism! read more

Absolutely amazing time and the customer service was fantastic.... We had a hookah and a strawberry Red Bull. read more

Cloud Lounge - Lounges Near Me - Arlington, Virginia

Large parking lot. To enter you take a few steps down. The glass door opens into a gorgeous space. Beautiful decor. Indoor and outdoor seating. The desserts look delicious. Most of present customers were sitting outside and everyone is smoking hookah. There's no alcohol and a no smoking policy (except for hookah). Half of the requested items on the menu were not available. I ended up with a glass of juice that was $7!!! Expensive and staff nowhere to be found half of the time. When asked the person taking care of our hookah to find our waitress for the check, he looked like he didn't even speak English and didn't respond. Plus: the bathroom is so pretty. If you stop by here, just do it for a stylish pee. But pick a stall with a working toilet... read more

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Great staff, fair prices, amazing selection, feels like you're at home. Highly recommend.

! It was really first and bad experience here! I invite my friend there, the waiter there was so bad , they bring the Coca-Cola, then after 40 mint they bring the burger! Cold! I was not comfortable in the table so I asked to move to other table , and another bad response ! the table here is reserved for the people in other table while we are setting ! It will takes 15 mint to find another table! Even after 1 hr no one care! The women not welcoming, she is like feeling bad we arrive! When I start to order. She said , you have to order more or I will charge every person 20$ They way she speak like she is punching me why I came here So I don't give tip and I remove gratuity! Never come again I feel so bad at the end while I leave the location read more

Cloud Lounge - It was really first and bad experience here! - Lounges Near Me - Arlington, Virginia

Not bad hookah but I have had much better. Nice ambiance. Service people are friendly but they can disappear for 20 minutes. Shisha - Starbuzz, Al Fakeer. No premium tobacco. The guy rarely comes to change the coals. read more

Cloud Lounge - Lounges Near Me - Arlington, Virginia

One star for the decor. I have tried this place twice now thinking my first experience was a fluke. Unfortunately it wasn't! You get mediocre food and hookah at premium prices with a side of rude neglectful service- that is , if they serve you at all! The waitress glared at us when we asked her about the menu. Later, she brought us a drink we didn't order and argued that we did order it and left it on the table. I ordered a crepe - after 2hrs, I was told they burnt the crepe and won't be serving me. Always ask for your bill- the waitresses only show you the final charge on the iPad. Will never go again. read more

Was expecting a lap dance!!! Place is very busy! Some servers are rude and some are nice but I can understand the frustration how busy they are at times. A nice chill out place for hookah and desserts! Nice Decor :) read more

Cloud Lounge - Lounges Near Me - Arlington, Virginia

Came here on Valentine's Day (Feb.14 2025) this year with my partner after leaving dinner and after waiting an hour for hookah we left. We watched all of the same sex couples and African American couples not receive service which resulted in them all leaving. Meanwhile, the staff immediately serviced all of the Lebanese customers that arrived after us. I am a content creator and was only in the area for Valentine's Day. I've never received such horrible service that resulted in me feeling discrimination against in a climate where minorities are already being discriminated against. [[HIGHLIGHT]]I truly wish I could have given you guys a better review as it is a beautiful establishment, but again I left feeling not taken care of a discriminated against.[[ENDHIGHLIGHT]] Upon exiting, it was obvious the staff wasn't concerned or cared about why we were leaving, despite waiting for an hour. We didn't receive an apology or anything. If you are part of the LGBT community or an African American please avoid this place as it's clear they don't care about us. read more

3.75 = Your not on cloud 9 however you know you want to check out their notorious flower bathroom and take tonsss of selfies. My friend and I took about 100 pics there :/ Some might say waste of time but I think I created memories! Back to Cloud Lounge: it's the perfect place to enjoy girly catch up time or boys night out as well. I saw groups of girls only or guys chilling out, as well as couples etc. The service was a bit blah with indifferent attitude. However, I was so busy talking with my bestie that it didn't bother me but it would bother others if they don't want to be at C.L. for multiple hours. We ordered a hookah which was decent, their tea was nothing to brag of, I liked the chocolate dome dessert the most. It was delicious. I didn't try any burgers this time, but I would like to try them next time. Would I go there again? Yes, it's spacious and clean. Perfect place to hang out with your besties. Unlike other hookah bars the tables are not compact and right next to each other and I like the privacy in seating. I would order multiple desserts and burgers next time.~ read more

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We had iftar there during the month of Ramadan, the food was very delicious, the deserts were so perfect, the staff members were very helpful and friendly especially the manager ' Sarah'. It was a great experience, we really enjoyed it. I highly recommend that restaurant read more

I heard that you could find a skanky soulless Russian girl here, thirsty for liquid capital from an oil rich country's diplomat son. The fragrant cotton candy kool-aid smell of flavored tobacco wafted on the air as I surveyed the scenario: nothing but high class trash and the ominous threat of having your balls kicked so many times that it actually becomes pleasant. But not until you first run the gantlet of pain; an endless windmill of leather-clad feet to the groin. I was starting to notice a pattern with every business in this building, namely the threat to my manhood. read more

Cloud Lounge - The intricate pattern helps the mind focus on the sublime, and not my pain. - Lounges Near Me - Arlington, Virginia

This is a great hookah bar. The food, the hookah, the decor, the ambiance- pretty much everything is on point. Oh, the ladies bathroom is so cool (must check it out). It's one of the best hookah lounge when it comes to decor. They have made the vibe very artsy. However, the servers are not friendly. They need to hire pleasant & smiley faces. Our server name was Shona. She wasn't rude but we felt like we are giving an order to a robot. Their strawberry banana Nutella crepe is delicious. I am looking forward to returning to their patio when the weather gets nice. read more

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Have been coming here for over 6 years now. Never had I ever been told as a company of two people that you have to spend $20 per person. They put a small sign in the front that no one could see that they actually enforce that now. I understand if a company of 5-6 people come, no problem! But when you have a company of two come that's a completely different story. Service is complete trash, but that hasn't changed since the 6 years that I have been there. Maybe make your $20 minimum sign bigger, I'm sure everyone will love to come in. You're better off going to Sir in Tysons or Cedars Cafe in Fairfax. 10x better read more

I really want to love cloud because their hookah, food, and drinks are awesome!! My favorite is the grape mint hookah, mocha, Napoleon, and grilled chicken from Burger 7. B7 is Halal and organic too double win. However they need to change their management and employees. The hostess doesn't know what she's is doing period, and management can't decide what time it wants to open. I came here on a Sunday around 3PM on their door it says they open at Noon and I have been there around 3 PM previously so I didn't bother calling ahead. They no also longer take reservations, not surprised because they never answered their phone anyhow. On a previous visit the hostess told me there was a 45 min wait, and took down my number, a few seconds later another girl sat us down. The hostess who told me I had to wait 45 mins called me around 12:30 after sitting for over 2 hours that a table was now available. I'm sorry but I literally laughed, is she crazy who would wait for 2 hours lol Both times since my initial review I have encountered problems with employees/management. 1. Hostess that can't do one simple task 2. Management that can't decide when it wants to open and close I noticed people complaining about a $20 minimum are you guys kidding me how can they stay in business if you cheap .... Don't spend $20 wow!! $20 is nothing especially bc it's not a place you spend an hour at, they should charge a minimum if you ask me. McDonald's cost $8 these days this place should surely cost a minimum of $20 read more

Cloud Lounge - They added a bunch of new items since I have been here. The grilled chicken sandwich is awesomeeeee!! - Lounges Near Me - Arlington, Virginia

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Absolutely LOVED this hookah lounge. Probably my favorite in the United States because it reminds me of the lounges I used to go to in Dubai and Jordan. What makes this place amazing though, is its decor. Everything is chic- from the chairs, walls, frames, art, cups and even the ceilings! Its clear that every element of this place was taken into consideration.. you could really see the type of investment they put to make this place look and feel amazing. Yes, the hookahs are on the expensive side- but its seriously worth every buck. They tasted smooth and clean; two elements that are extremely important when smoking hookah. The food was also delicious for the most part! I LOVED the halloomi sandwich, it was so simple but refreshing! The cheese used tasted salty but creamy, with the perfect consistency. I also enjoyed their steak sandwich as well, but the salad was not spectacular. However, our waitress, Doina, was amazing and accommodating. So so so so sweet. Overall, this place is definitely a hidden staple in the D.C./Virginia area and I cant wait to go back! I would highly recommend this place for people looking to have a fun time with a good vibe on the weekend. read more

Cloud Lounge - Lounges Near Me - Arlington, Virginia

Food very average and pricy. The atmosphere is nice I wouldn't order food maybe dessert and tea. They should definitely have a sign because the spot is very hard to find. They are many hooka lounges this is again my opinion good for appetizers or dessert. read more

really bad service and mediocre food... and they force the tip ? how do you knowingly charge a tip by force but still have service like that sad.. hookah service was terrible too.. we literally smoked for 5-10 minutes the hookah came really late. waste of money .. would never go back read more

Cloud Lounge - Receipt for the hidden tip (never hears of this forced tip before) I paid $26 for the hookah and I had to wait for it over an hour.. - Lounges Near Me - Arlington, Virginia

I've come here a few times, but now things are starting to open up slowly I came here for some hookah. They were very clean and careful. Everyone was wearing a mask and they checked your temperature as you entered. The hookah pipes were new or so I hope, wrapped in plastic and the hookah was very good. The Turkish coffee is also excellent and it comes with a delicious small Turkish delight which I would eat for days in end. Their strawberry cheesecake is also one of the best I have ever tasted! Definitely feel comfortable going back during Covid. The staff are a extremely friendly. You can sit here and have a great time for hours. read more

Well the place is very nice the atmosphere also good but the service is really really bad only one or two servers were doing there job in the right way... the blonde girl that should be welcoming who is coming was very rude and disrespectful ..... although i have been at this place many many times the old servers team they had was really good but now they are not... A very rude with attitude servers make me feel that she's doing me a huge favor by answering me. We ordered two burgers and napkin zone fries it was good actually but we asked for the drinks more than 5 times and ends up waiting 45 minutes to get a 2 Coca-Cola really!!! And the server was upset because we asked for our drinks!?! read more

Wonderful service, great vibes, clear atmosphere, and yummy food. While the reviews did make us a little apprehensive to visit this Lounge we are so glad we tried it ourselves. The space is so modern and lux and the music is just at the right volume. The staff is very attentive and kind. They checked on us to ensure we were having a great experience and the service was quick. The crepes were tasty as well as the mock-tails and lattes. The bathrooms were clean, the prices were decent and there's plenty of parking. Air filtration is great at Cloud Lounge so even though it's a hookah bar, you still get fresh air and a nice scent! read more