To say I am dissatisfied is an understatement. I've been a FAITHFUL customer since they opened nearly 5 years ago. I spend $120 there a month which is more than I pay for my electricity, internet and water bill combined. I went there today, spent $77, which is $17 over what I typically spend in a biweekly visit. My nails look like crap! I showed the owner and he told me 'next time I need to tell the guy to do a better job' and took my money. Fine. You've taken it for the last time. Whatever you do...don't let Tommy do your nails. He's horrible! Pictures in coral are of my nails today where I spent $17 more than usual. Picture in purple are from a previous visit where it's was $17 less but obviously much better quality. read more

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I've been coming here since they opened. Tina for nails and Candy for pedicure. These ladies never do a bad job. I love them and Cloud 9. I wouldn't go anywhere else! read more

When I come here I notice my polish lasts longer. They do a good job. Unfortunately like most nail salons the women will talk to each other in Vietnamese more than they talk to you. Customer service is a little off for that reason but they do a great job. My nail polish lasts double the time here that it does at most places. That means something to me. 10/04/17 update: Haven't been here in about 2 months. Someone's made some changes or else this was just a good night. Customer service 5 stars - they brought a tray of beverages and later brought snacks, the lady who did my nails was very professional and courteous. read more

I was on a business trip and had a quick break after lunch. Decided my hands were a mess and might be in need of a Bro-manicure. Called the store and Michelle was very friendly and accomodating. Served me a cold drink while I was waiting and also had the NFL game in TV. Had a great manicure and left feeling happy and satisfied with clean nails. read more

It is very hard to find a good nail tech. So when you find one, be very grateful. I go to Sean, he sits in the front. Sean absolutely take his time and make sure your nails looks as natural as they can. Love love love his work . I will only go to him he is awesome !!!!! read more

Cloud 9 Nails & Spa - It is very hard to find a good nail tech. So when you find one, be very grateful. I go to Sean!!!!! - Nail Salons Near Me - Houston, Texas

New to the area was trying to find a new nail salon walked in with no appointment. Needed pedi mani with shellac, was seen right away. Tee did my nails and did an awesome job,Lee did my toes and did a wonderful job. gave me a spider web for Halloween, will definitely be back!!!! read more

Cloud 9 Nails & Spa - Nail Salons Near Me - Houston, Texas

I came in on a busy Monday and I wanted to get a deluxe pedicure and color powder set. They decided to do both at the same time, which upon reflection May have been why I did not have the best experience. Both ladies were extremely nice and accommodating (I can't stress that enough). The pedicure was the best out of the two, but she scrubbed the side of my foot until I pulled away because she scrubbed past by skin. I still have a scab. The manicure was straight up ugly. I got coffin shaped nails but it was not defined at all, some we're shorter and sharper at the top, others wider and rounded. I asked for matte which it wasn't, it was just dull. Can't believe I paid 75 bucks for this. Only reason they get 2 stars is because the ladies were so nice. read more

So I've been twice now and have had a great experience both times. The salon is bright and clean with large televisions and big new chairs. I like my nails very short and round, with colored powder on my natural nails. Matthew did an awesome job, I will definitely request him when I come back for my refill in two weeks. The location is a brand new shopping center at westheimer and hwy 6, I passed it up the first time so if you're looking for it its next to the Mattress pro. They have plenty of chairs so I don't imagine people have to wait long (if at all). Love the place! read more

Cloud 9 Nails & Spa - Matthew did a wonderful job! - Nail Salons Near Me - Houston, Texas

I love love my nails ! He took his time and did very good . My toes I could have done them myself she didn't get the dead skin like I'm use to but it was a very lovely shop ! I will be going again to get my refill and more designs! read more

Cloud 9 Nails & Spa - Nail Salons Near Me - Houston, Texas

Love this place! I come here religiously to get my nails done. Not the cheapest prices but worth it. Ti is one of my favorites! She does pedicures really well! Overall, great salon & great service! read more

I absolutely love this salon. My friend recommended it to me and I honestly wouldn't go anywhere else. The place is super clean, adorable and the staff is so sweet. Thank you guys for your amazing work read more

Cloud 9 Nails & Spa - Almond shape with nude powder #138 - Nail Salons Near Me - Houston, Texas

Tried this place for the first time and it was the worst experience. I had a 3pm appointment and I was sitting there for 48 min for someone to come do my pedicure. The appointment was for both pedi and mani and only the pedi lady came. It was unprofessional and just horrible. The man that took someone else after knowing i was there was Steve. This place really needs to get better with their customer service and appointments. Very unprofessional and will NOT be receiving my business ever again. The pedi was just horrible they didn't even scrub my feet properly she really just wiped them. Not worth it at all. Ive gotten better service at a different place for the same price I paid there. I left out of there around 4:30 and I was there at 3 for my 3 PM apt! Just ridiculous honestly. And I only got a pedicure! Like i said RIDICULOUS! It's a zero star for me! read more

I've been here a few times and have always received great service. Never pressured for more services, efficient and good. Oh, and the they offer drinks and snacks. Quinn and Ti have helped me previously. Check them out! read more

My nails aren't horrible but im not happy with them, they have discounts but I still paid 40 dollara for a full ser but hey at least i got two designs. I got navy blue nails & they don't look full of color... the dude had to put at least more powder, ALSO I wanted the shape coffin ... some look square... & they all not look the same length. o went like at 10 in the morning on a tuesday I was like their second customer & they still didn't take time to make my nails look better. read more

Well to start off I only came here because they just opened and the deal is all services $10 and up will be 50% off! So I got the cloud 9 pedicure for $30 and shellac manicure for $25. I loved it they really take care of you. Everyone is so sweet here. The inside is beautifully decorated. I will come here again! The deal for 50% off ends this Thursday. read more

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I love this place from the 1st time I went the nail techs listen to what you want and do exactly that I have nothing but great things to say I'm a very picky person especially when it comes to my feet I don't think there is anyone in the shop that don't know how to do nails and feet! Keep up the great work read more

No, no, NOPE! This place has potential, sad to say they miss on customer service & execution. In fairness to the Cloud 9, 50% of the work they did was fine, I have no issues with the quality but the customer service and attention to detail is lacking. Also, I feel they are priced too high for the area. The first time I went here they did a great job and the price of $30 included paraffin. Which I think is appropriate for Mission Bend, this time the price went up and didn't include paraffin. The lady who did my feet seemed more concerned with chatting and laughing with her coworkers than paying attention to her job. I corrected her on the water that was burning my leg to a pulp and she said "sorry the gloves make me feel like it's not hot" - Say WHAAAA?? UH. NO! You're wearing latex gloves, don't act like those are thick cotton. psssshhhh. pay attention boo, you got one job! Then I had to ask her to redo my feet in some areas, again while she was doing them she was looking all around and seemed far more interested in other areas in the spa. Looking at my toes the next day, that girl needs a ruler! WTF! They are crooked as hell and is the WORST shaping job I have EVER got. The girl who did my hands was on point. aka 50% of the work. As you can see from reading the reviews they are not consistent, you could walk out on or leave . If you're charging $40 in Mission Bend I think you need to do better. I can go down the street and get the same thing for 1/2 that price with better service and better work. Those are inside the loop prices, get real :-) read more

Went here to get my nails done and I loved my toes. I did not like my acrylic set, I asked the guy if he could fix them because I wasn't satisfied. He got mad threw the towel on the counter and walked away, they had to take them off since of course I wasn't going to pay, they soaked my nails and I had to scratch the acrylic off myself. They were rude. And poor customer service. I've never been any were before that I didn't like my nails or the people. So I went to upscale nails on highway 6 by Denny's I love them and they always do an amazing job!!!! read more

This is my fave local nail salon. Their prices are a little steep for the location but pretty average in general. I love the attention to detail in my pedicure. My feet are so soft and moisturizers and light. I also got powder nails. Beautiful lay and very sharp where it calls for sharpness. They are so even and lack mistakes I'm so glad I came back here. read more

I gave this place a try twice. And the second time we were the only people in the place. (3 people). So we each had someone working on our feet and hands at the same time. I'm not sure what they were working on before we walked in, but it felt like they were racing to finish first. My nail tech was doing my shellac so fast I never got a chance to look at them as she worked on them. When she finished I realized she didn't even cover my entire nail on either hand. The sides were all bare. When I asked her to fix them she caught an attitude, and shaved down the shellac she had done, and proceeded to paint over it. Which left me with the ugliest uneven polish I have ever had. Last time going there for me. read more

Cloud 9 Nails & Spa - Now picture how long and hard it was to take this off. My nails were completely damaged - Nail Salons Near Me - Houston, Texas

Great place. Clean. I have been looking for a nail shop for awhile. My only complaint was the pedicure. They didn't really spend much time on my feet as I thought they would and had to come home and scrub some more. Other than that. Great place. read more

They aren't really friendly, and try to push you to do things that you don't want. They do not take their time doing your nails. My mom and I got cut by them and they used some bottle of antiseptic on us, and touched the dropper of the bottle to both of our open bloody cuts. This is so unsanitary and who knows how many other people they do this to. Not trying to risk any infections. read more

I went to this salon for the first time today - I liked the location, I liked the reviews, so I figured I've give it a shot. I think it will be my go to salon from now on! I was tended to immediately upon walking in and got a shellac manicure. The salon is large, clean and lovely. All of the employees were friendly and attentive - I was offered water (Fiji water!) and snacks. And best of all, the service I received was professional. AND my nails look great! I was in and out in just under 40 minutes. Next time I will try out the full mani pedi spa treatment. Their pedicure chairs looked great and I was glad to see they line the basin with plastic each time. read more

Honestly the first time I went here it was amazing. I got my nails done by a Puerto Rican woman, and she was awesome. She was super sweet and funny and she basically made my experience. I was getting fake nails and she even gave me advice on ways that I can make my nails cheaper, but last just as long and look just as amazing! She worked so hard on my nails, was super attentive to me, and after everything she asked me if I was happy to which I said yes and I happily paid and went on my way. The second time I went in for a refill, was an UTTER disaster. I asked for the same woman, but sadly she was away for a few weeks so I had to go with someone else. Right off the bat I was told I had to either do powder or shellac for my nails, to which I said no, I just wanted them painted with regular polish. Even after I told her this, she brings me the shellac colors to choose from, to which I repeated I didn't want shellac and went to go look at the wall of polish. She then asked me twice if I wanted a pedicure to which I replied no. When the refill began, I noticed that the quality of the refill was a little lacking and I noticed some gaps between the refill and my actual nail (which is supposed to be covered) but I didn't really let it phase me and moved forward. When she told me to go wash my hands, I came back to a check and was told I had to go pay before she finished. I was shocked and asked why and she said she wouldn't continue and paint my nails unless I paid. This should've just been a sign for me to pay for the basic refill and leave but I payed and I put the tip on the receipt (which I regret not putting a lesser amount on now). She was AWEFUL at painting my nails. I still have smudges on my finger tips which she neglected to clean. After she finished she told me to go dry them and that was it, she didn't even come to let me know I was done or to make sure they were dry, like the other lady did. You could make the argument that I should've been more aggressive with my nails, but tbh this shouldn't have even happened in the first place. If you ever go, ask for the Puerto Rican woman or beware. read more

amazing art work with friendly employees so far best place I have ever gone to get my nails done .... talented nail art read more

Cloud 9 Nails & Spa - Nail Salons Near Me - Houston, Texas

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Worst experience. I ask for a traditional pedicure which included hot towel and hot stones. Well I received none of those. I told the lady I basically got the mini pedicure. The difference was $5. I told her I will pay for what I received. She said no I will pay $25. I asked for the manager and she said the manager is our sick. They lady was rude. She said the price flyer was printed wrong. I said if it's wrong why did she show me that. They will never get my business again . If you go here make sure you get what you pay for. Nobody there was helpful. I was they only customer there. That says a lot about the business. read more

When I moved to the area, this salon had caught my eye because of how nice it looked, very fancy. But I never tried it, kept going to my usual place. I recently got a flyer in the mail from this place, so I'm like okay let me look up the reviews. So I was hesitant about trying it because of previous reviews, but my experience was not negative at all. I called prior to coming to get prices, not expensive at all, very reasonable. I came around 6ish, so I thought maybe it was too late. Arriving the receptionist was very friendly and welcoming. I was coming in for a shellac mani and regular polish pedi. She handed me the color palette for shellac and told me they had regular colors to match those as well. I was seated instantly, no wait. I had 2 techs work with me, and both were very polite and did a great job! I was offered snacks and a drink as well. Overall, it was such a pleasant experience. I will be returning. Thank you ladies for a great job. read more

This place hikes up the price weekly. I have no problem paying if there is an improvement in the service. All of the staff is not properly trained and some don't do a good job. I paid over $100 for my daughter and I to get mani and pedi with gel and it was coming off the next day. When I called she said I would have to pay about $15 for them to fix their mistake. I would not recommend this shop to anyone!!! All that money and they didn't even offer a bottle of water, soda or wine. #Horrible read more

Best part about the service the technicians are quite is nice and peaceful they not gossiping about the customers like the other nail salon i am pretty happy with the service here they deserved the 5stars read more

This is my very first yelp review. I have been waiting for this nail salon to open because I have visited nail salons all around the area and none of them have met my expectations. As soon as I walked in, I was greeted and ask what I would like to get done. I asked for my usual a shellac manicure with a pedicure. I was very happy that they had CND shellac but they did not have the VINYLUX polish to match my toes so I asked for french. My experience was enjoyable. They have a returning customer here. My only hope is that this salon won't disappoint me once their cliental builds up. PROS: The staff is very friendly and attentive. Great selection of colors Cloud 9 pedicure was amazing especially the hot stones Pricing is reasonable - Manicure + Gel Polish = $25, Cloud 9 Pedicure + French = $35, Total = $60 CONS: Please invest in VINYLUX polish to match your CND shellac polish selection read more

I would give 0 starts if possible. This nail shop has horrible customer service. Went to the nail shop with my mom and the powder was not drying. They knew something was wrong with the power because the nail tech kept calling other nail techs over to help solve the problem. Anyway, they sent my mom home and of course every nail was not dry. Imagine wet powder smearing. Well my mom went back to have them repair her nails and they CHARGED HER FOR THEIR MISTAKE! its not like they are that advanced at nails. We will never return and will definitely spread the word! read more

Awesome nail place here! Just had a mani/pedi with my mom here and absolutely loved it. The facility is really new and super clean. We got shellac for our manicures and they did really great work. I'm definitely coming back here! read more

I live close to this nail salon so I decided to give it a try. I ended up asking for the Cloud 9 Pedicure and was quite satisfied. The price is reasonable for what you get. Will be a return customer. read more

They always have exceptional customer sevice and quality pedicure and manicure service. I became a regular customer after I experienced a fungal infection at a nearby salon. They use plastic bags in the pedicure basin and use sterilized instruments on customers. Cleanliness and affordability is important to me in nail salons and cloud 9 meets my expectations. read more

Cloud 9 Nails & Spa is very nice. They provide excellent service. Quyen does my pedicures and eyebrow waxes. I highly recommend her.

This place is amazing. I never have to wait long for someone to assist me. They take their time in making you feel welcomed. Never ever had a problem with any of the nail techs there. I have been coming to this place for almost 3 years. My main problem is what color i should get on my nails....lol. But someone is always there to help you out with that. Friendly , caring down to earth people. And let's not forget the snacks and beverages they offer you. read more

Haircut for men $10 Aleena(sp?). Dull scissors. Painful. Uneven cut. "Worst ever," said my husband on Wednesday 7/21/16 at ~3:30pm. I waited in the car outside & then pleaded with him to go back in to at least have her even out the back. He who never shies away from a confrontation said he didn't ever want to enter that building again! Well, she got her $10, didn't she, but missed a repeat customer forever while gaining a bad review. read more

Great nail salon! Friendly and fast service. Clean and reasonably priced. I enjoy coming here.

I started coming here a little over a month ago and I was pleased with my experience but lately they have been so disrespectful they don't tell you how much something is until the service is completed and they talk about the customers in their language. How do I know? I was with my friend and they asked her what was her nationality she lied to them and heard everything they were saying and that is ABSOLUTELY UNACCEPTABLE! They don't respect paying customers at all read more

Nguyen was so kind and did such a good job. She did my nails and I'm def going to book her for a pedi.