UPDATED REVIEW:: I stand by my review, which reflects my personal and truthful experience. I will not remove it. Threatening to publish my personal information and make defamatory statements is not only unprofessional but also inappropriate. I encourage you to focus on addressing customer feedback constructively rather than resorting to intimidation. I want to set the record straight, because your response to my review was not only misleading, it was hostile, disrespectful, and filled with assumptions that are completely untrue. First and foremost, I never argued about money. I was still sitting in the salon chair, calm and collected when we spoke on the phone because I had every intention of paying for the service. However, the service was never completed. I stopped the technician midway through the appointment because I was deeply dissatisfied with the work being done. The shape, polish, and overall technique were below standard, and I expressed that in a direct yet respectful manner. The technician became visibly upset because I didn't compliment or accept the poor job she was doing. Instead of responding professionally, she reacted emotionally and defensively. What's worse is that she completely twisted the truth after I left, telling you a version of events that never happened. At no point did I "refuse to pay," nor did I cause a scene, raise my voice, or bring anyone into the situation. I was with my 9 year old. I didn't call anyone, my boyfriend came in from the car to pay the bill on his card. and I certainly didn't attempt to "bully" anyone over a $50 charge. That statement is not only false, it's inflammatory. I never once asked to receive a full set and not pay for it. I stopped the technician before the nails were finished, specifically because I did not want to sit through a service I knew I would not be happy with. That is not theft, it is called knowing my worth and advocating for myself as a paying customer. I also find it ironic that you speak so aggressively about "professionalism" while writing a public response that includes name-calling, personal attacks, and exaggerated accusations. If this is how your business handles feedback or customer concerns, then it only confirms the lack of accountability and care I experienced during my visit. Professionalism is about communication, accountability, and resolution, not public shaming. Instead of using social media to insult and vilify paying customers, perhaps you should focus on improving service quality and listening to concerns without jumping to conclusions. read more

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Unfortunately I did not enjoy my experience here. The lady who did my nails does not know how to paint nails. She messed up 4x and made me bleed. She went over my right hand so many times, I wouldn't be surprised if it starts to peel. However the lady who did my toe nails did them very well. read more

Nailboss Design Salon - Nail Salons Near Me - Houston, Texas

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This was the most rushed and stressful appointment I have ever had. I was started with the pedi in the foot bath, and at the same time had to endure a bad gel mani while getting the pedi. This involved grinding the polish off to the nail bed (no soaking it off like it should have been), a very light gel coating and balancing two gel UV lights on a pillow in my lap until it was done. Usually, customers are given the courtesy of a relaxing pedi, with maybe a soaking solution for the old gel, with foil and cotton pads while getting the pedi. Then they are moved to a work station where the technician takes the time to do a professional manicure. This was rushed and sloppy. I was there maybe 50 minutes. While I was getting the services, the salon owner (the technician said she was the owner), came over maskless and yelled at her two staff members, while facing me a couple of feet away for a few minutes before I asked for a mask. She may have been talking about something random, but both technicians had their backs to her, hunched over my nails and feet, and nodding every now and then, so it looked like something bad. She asked something I couldn't understand, and I said "so loud". She moved away, sat in a chair across from me and glared at me until another customer came in. I was very frazzled when I left! Yesterday, my index finger nail snapped off when I went to grab my luggage. It bled when I had to pull the broken part off in the airport. The nails are too thin and fragile - not enough gel. I'm going to have to trim all the nails, so they don't crack and damage my nail bed anymore. It was only two days after my appointment took place and look at the condition of my mani and cuticles! Update: Three days later, this one snapped off (right side)!! Unpleasant experience.z read more

Nailboss Design Salon - Nails - Nail Salons Near Me - Houston, Texas

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When the young boy was filing my nails he made my finger bleed on two places becasue the buffer slipped and he filed through the protective layer of my nail read more

Hello to person that comment below , wrong person, my review is my own experience. this is not a fake profile I'm a customer that had a bad experience. Sadly the name shown is apart of my email. Thank you Nail work : poor quality Customer service: horrible Vibe: hostile Go elsewhere! I wish I did read more

They were kind but honestly save your trip. I paid $50 for gel without tips. I had a really nice shape to them already, but they went and made them all different anyhow. I don't think they got the vision of what I wanted, which is fine it happens. I left them a tip anyhow, and I don't even like leaving reviews but for $50, misshapen nails that are already coming off, and just bad quality... honestly so sad. I wish I read someone's review to prevent me from going somewhere that didn't match my vibe. Wanted to find something close to home, so disappointed. Probably gunna go somewhere else where they're gunna charge me a removal fee for something I literally just got. In this economy? Getting my nails done is a little treat and this trip just stressed me right out. Wish we could respond to the owners! I didn't want the length, I showed the photo for the color. I'm not sure if you've ever gotten your nails done anywhere, but the shape is supposed to be uniform and the lay down is supposed to be smooth. I wasn't aware of the 7 day policy, as it was never mentioned but that is excellent news! I would love to get them removed and may be visiting tomorrow. A competitive price for the area is $35 for shellac gel no tips (that means additional length). If you'd like screenshots of what my friends (regular nail salon visitors) had to say regarding these nails you might think twice about saying "the shape is fine." It's okay not to be perfect every time, as I mentioned previously, but being cynical to paying customers who were not being rude is not a good look. I don't like telling people that their hard work was not what I envisioned, which is why I paid her a tip and didn't ask to have them removed. But upon further consideration, I figured leaving my literal one and only review on yelp would benefit another girlboss who just wanted a little treat after a long hard day of work. read more

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I think I found my favor new shop! I was looking for a new nail salon closer to my house and I found NailBoss which is literally 8 minutes from my home. I looked at the reviews to see who had the best reviews and "Cindy" name kept coming up. I am very particular when it comes to my nails and Cindy didn't disappoint!!! She did a great job with my acrylic overlay and finished with a very smooth nude shellac color. My pedicure was done by Amy. Amy gave a massage out of this world. She took reall great care of my feet and legs and she also did a great job applying a smooth polish at the end. I will definitely return to this shop in the future. If youn plan on coming to this salon, Please book with Cindy for your nails and Amy for your pedicure!!! You will not be disappointed read more

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Expensive, Amy did my nails I don't like them. I felt sad because I payed to much for something that was horrible.

I walked in this place as it was conveniently down the street looking to just get my nails simply cleaned up before I go into hospital bed rest tomorrow in the lady completely fucking ripped me off charged me $22 just to clean up my nails just a simple file trim and clearcoat. Bro. No. The ladies act completely oblivious to anything I said & requested & didn't make me feel comfortable enough to sit there for more than 10 min! I won't be coming back & im sure they could care less! Just completely rip me off. That's why they got a fake phone number bc who tf wants them contacting you? To rip u off some more? No thanks dude read more

My wife and I have been come back customers for 3 years. We've brought cousins, mother in laws and everyone. We have always been treated fairly and feel that Yoyo the lead nail designer charges fairly based on her work. They have always had a professional yet approachable attitude about any and all comments or suggestions. read more

Nailboss Design Salon - Nail work by yo-yo - Nail Salons Near Me - Houston, Texas

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I want to say that this is my absolute go to place! Yo-yo and her team are extremely wonderful! They are very welcoming and personable. Every time I have a specific request on a nail design they totally knock it out of the park every single time!! The atmosphere is nice. And so is the music selection I never feel rushed when I'm there and they always go above and beyond to provide exceptional service. I always leave extremely happy. read more

Nailboss Design Salon - Nail Salons Near Me - Houston, Texas

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Place: nice and clean Service: Good My nails last three weeks Price: $$ (regular price for the area ) read more

I've been coming here for a couple years and every time I go, I have had a pleasant experience! I've had my manicure/pedicures done by a couple employees and all have done an AWESOME JOB! Today Ella did my refill/ design and it turned out exactly like the photo I showed her... read more

Nailboss Design Salon - Nail Salons Near Me - Houston, Texas

I used to really like coming here but not now. I spent forty five minutes to fix my nails that I got the day before. New coats were applied on top of the coats that we messed up and was just ignored. read more

Nailboss Design Salon - . - Nail Salons Near Me - Houston, Texas

Cindy went above and beyond. She was incredibly sweet and made sure that everything was to my satisfaction. All of the ladies took their time with both my pedicure and full set. I would highly recommend this salon to anyone looking for their new go-to nail salon. read more

Nailboss Design Salon - Nail Salons Near Me - Houston, Texas

Waited like 2 hours one in the waiting area and other at the pedicure seat and they rushed did my nails soo thin and all they did was scrub my toes and didn't even clean or cut cuticles. The acrylic on my fingers nails is raised up normally it just grows out but I can't brush through my hair without pulling my hair out because they put acrylic over my skin read more

They did an amazing job on my nail design and pedicure. The ladies took their time and made me feel very comfortable. read more

Nailboss Design Salon - Galentines nails - Nail Salons Near Me - Houston, Texas

Yo-yo was awesome! I got a soak-off and overlay with shellac. It was my first visit and I was in search of a new nail tech in my area who I could be loyal to. She made sure I was comfortable and well taken care of. She came highly recommended and I highly recommend her as well. I will be returning for a fill soon! Thank you! read more

Yoyo did a wonderful job, didn't have to give her any direction on my wants or needs and she delivered. She was warm, welcoming and super professional. She has a new client in me!! FYI I've never used black before, super scary. read more

Nailboss Design Salon - Nail Salons Near Me - Houston, Texas

Absolutely love Yo-Yo and her work! She will never steer you wrong when it comes to what you want and making it 1,000 times better, hands down. She's very honest and down to earth- quality of a "boss" hence Nailboss Design Salon. If you're looking for an awesome pedicure, you gotta make an appointment with Amy or BeBe. They're extremely thorough, leaving you feeling relaxed and rejuvenated. read more

Well...it's been a year and I am still hooked. Yo-yo and her staff are the best. I have referred several of my friends and family to Nail Boss. Yo-yo always comes through. I can't do extremely long nails because I am too clumsy. All the other nail salons in the past would tell me I have to do longer nails for nice design, well that's clearly not true. Yo-yo always creates a beautiful design for my short nails. read more

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Please read all other reviews and the reaction / threats from the owner when the owner disagrees with someone posting a review the owner begins to threaten lawsuit and harassment!!! This place is a joke!!!! disgustingly dirty place. i did not see them use use sanitized instruments or wipe down any of the tubs after being used. it was disgusting. the tech spoke little to no english and cut my toes twice after i told her to stop!!! she just smiled and nodded and kept going. i literally had to pull my feet away from her and tell her no!!! the staff was rude and obnoxiously loud!!!! the ones that didn't have clients met in the back room laughing extremely loud and yelling in their native tongue. it was so stressful, when all we wanted to do was relax!!! between babysitting the incompetent tech and the loud unprofessional staff.....dirty pedi stations and unsterile pedi instruments, please find somewhere else to go!!! its a waste of money and can be a severe detriment to your health if you get an infection!!! its not worth it!!!!!! horrible service!!!!! expensive!!! and now the owner is threatening me on fb messenger that i better stop talking about her business or she will sue me!!! you don't want to go here i promise!!! clearly the owner and staff are unprofessional ive never been threatened for messaging an owner of a company regarding my concerns. the owner has tried to turn it around on me calling me a racist!!! read more

You would love this place yo yo does amazing job on my nails every time this place is beautiful and so clean inside they treat you very nice! read more

Nailboss Design Salon - Pink heart nails for Valentines - Nail Salons Near Me - Houston, Texas

I came in today happy and ready to get a mani/pedi & treat my husband to a spa pedi. His nail technician was pleasant and fully attentive. My nail technician literally took off my skin. Once w/the file and again w/the drill. She told me I was being tense. Had she not cut me doing the nail on the other hand before, I wouldn't have been. She rushed my service. B/c she saw her 6:15pm client sitting in the salon. Emphasis on "sitting". I could've become a regular had my service not been rushed and had I not gotten cut TWICE! The ambiance of the salon is lovely and what I was looking for but today's service was extremely disappointing. My left finger w/the broken skin is still throbbing. I'm so disappointed. read more

Nailboss Design Salon - Broken skin - Nail Salons Near Me - Houston, Texas

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I had the day off so I went to this salon for a manipedi. I got deluxe everything since it's been almost a year since I've had a manipedi. The staff was kind, friendly, and efficient. The atmosphere is very relaxing. I felt refreshed when I left and I will definitely be going back. read more

The management of this place is awesome. I love how nice they are especially the owner Yoyo! Unfortunately my nails didn't last for too long, only 2 weeks, and the the owner acknowledged that they're supposed to last longer and gave me a great discount. Definitely coming again. Thank you so much for being so kind! read more

Nailboss Design Salon - Only good photo I got of my nails! - Nail Salons Near Me - Houston, Texas

Terrible! Do not come here! The nail techs are constantly pushing the clients to add on things to their service to make extra money. A lady next to me kept being asked and pressured to leave a good review. Along with that super rushed appointments and cheap polish. Super unethical and unprofessional. Never again! read more

Absolute Trash! Super rushed appointment. They just want to get people in and out while making the most money. The nail techs were constantly pushing clients to add on a French tip or dip powder or anything to make extra money. The woman next to me was pushing her client to write a 5-star review for the salon. Completely unprofessional and trashy. Do not come here! read more

I had several nails with chipped polish after 1 day and the nail art was uneven. The gel pedicure polish came off of one toe after one day and my gel manicure had chips after one day. I also felt really rushed when picking out my polish. Other than initially being rushed, everyone that worked there was really nice. read more

Nailboss Design Salon - Gel polish came off after 1 day - Nail Salons Near Me - Houston, Texas

The customer service was amazing although they closed at 7 they stayed until 8 without rushing me out the door. This will def be my new nail spot! Thank you ladies so much! I love my holiday nails read more

Nailboss Design Salon - Nail Salons Near Me - Houston, Texas

I decided to go to this salon again for another chance and the absolute unprofessionalism that was conducted today was outrageous. A worker came into the salon and immediately walked up to a customer and gave her so much attitude. There was yelling and recording the customer saying the customer "attacked" her when all the customers wanted was her polish redone because it was to thick. The customer absolutely did not attack her and the worker was making it seem like she was the victim. This worker was calling the customer a b**ch and called the cops on her while holding a phone recording the customer. They even told her she was trespassing and told her to leave and that she was "done". It was so absurd and uncalled for. This woman worker did all this in front of other customers!!! I am still in shock it happened. With all the yelling I could not even hear or talk to the woman doing my nails! Never will I be spending money at a business that treats their customers with this absolute disrespect and then play victim. As I said last time, there are so many other salons in the area you can support before this one. read more

UPDATE: Well, GENE you just proved my point exactly! She did not understand what I was asking for. Please know that I NEVER asked for a nail dipping refill. I wanted to take the nail dipping I had completely OFF! I agree that my nail dipping needed to come off! I wanted totally NEW nail dipping with a NEW COLOR. She handed me gel choices! I can't tell from your choices, whether they are gel or nail dipping. You weren't even PROPERTY or I would have spoken with you. I could have sworn that I sent you an EMAIL through your website. YOU could have CALLED ME! Instead, I called YOU to discuss my review!!! Just like your nail tech, YOU were NOT LISTENING, YOU interrupted me, and were DEFENSIVE (understandable bc this post hurts). This is why I hung up on you! I could go on, but it is not worth it. AS FOR YOUR COMMENT TO ME...I have to say you are sure showing some immaturity. You are an owner of a business and reply to customers this way. People need to know how you treat your customers when they are not happy with results. I NEVER WANTED OR ASKED for a REFUND. To be quite honest, you have amazing reviews on here, and I agreed with some of them until NOW! You also have some that talk about how people feel when they are in your salon! You might want to take that into consideration. I would've been happy to update this review with with something kinder had YOU been a little more kind and understanding! Nail Boss...more like NAIL BULLY! read more

Been coming here a long time. Great service! Nice staff! Yo-Yo truly cares about her clients and her work.

When doing my nails she drew blood. Ouch! So I was annoyed by that. I paid $20 for a manicure which isn't too bad. But literally the next day it chipped. Not happy with the overall quality. read more

Nailboss Design Salon - Chipped nail polish... only day 2 - Nail Salons Near Me - Houston, Texas

I've been consistent with getting nail designs for the past 7 months or so. I always pull up a visual before and they ensure I'm taking care of! I normally have to speak up for what I want and if I noticed anything off just let them know and they are happy to fix it! It is a little more expensive 65 - fill with design/ and length.. but in my mind worth it when I have worn the nails for almost a month with no fill and you can't even tell! I can't wait to go back and get my back to school design.. read more

The service is exceptional. My nails are always beautiful and healthy. I always have a great experience. If there is something you have a question or like to change they are always aiming to please the customers needs and concerns. . Just let them know your concern and they will attend to your needs I'm a NailBoss Fan. You can't get rid of me. read more

Came here for the first time this morning. No wait, I was a walk in. Erin did my nails and they are exactly what I wanted! Nice clean natural look. Lynn did my pedicure and my toes look perfect! Her massage had me falling asleep giiiirl! Salon was very clean. Erin accidentally dropped a nail file she was using on me on the floor, Didn't hesitate, threw it out and grabbed a new one, I appreciate those little things. I've been to salons that would've used the same tool dropped on the floor or an already used one. But not here. Will definitely be coming back! read more

Nailboss Design Salon - Nails - Nail Salons Near Me - Houston, Texas

This shop looks very beautiful when you walk in and it appears to be clean and sanitary. I have been going to this shop for about 2 years and initially Mimi was my tech and she is somewhat good but rude and rough but my nails kept popping off and they don't clean their utensils that they use for the nails I mean I watch them on the regular... My nails kept popping off with her techs, she claims that they have some imported ingredients but their dipping powder seems cheep and low quality, and I would get fungus from time to time. I would let her husband know and then he would apologize and have someone else assist that he recommended. This shop also has unsanitary towels just recently I got an irritation on my thighs when they layed a towel on my legs last week while getting my nails done. Dermatitis appeared by the time I got home. Next ,I was getting my feet painted - polish change- and the technician was doing another pedicure and when she finished she immediately started trying to assist me without changing her gloves. I asked her to change Them and she started yelling and screaming, "Ok I will change them just for you! I tried to address my concerns today with Eugene the owner - husband offering to bring my own towels and disinfecting spray to spray the bacteria and he says don't bring all this crap to the shop and just don't come back !!! This shop may be bias to African American customers because they are always being rude, short , and disrespectful and telling them to leave and not come back to their shop... I have spent over $4500.00 for about 2 years and they don't appreciate it. They use to have a lot of customers but it looks like they are running them off! Thanks for the update because it's more shops than yours anyway that want my business! Next time show some respect for paying customers because eventually your shop will go out of business like the rest of the over priced dirty shops around town! Stop asking for tips also a tip is optional not required! Gene as usual you don't have the right attitude towards someone who can sue the F*** out of u you for the nasty uncleanliness of your establishment! I'm not the one to try to respond to without apologies for my alergic reaction to your staff not disinfecting their brushes wiping down your salon chairs and cleaning the foot spa, reusing gloves and towels that were used for other clients , intentionally not doing the nails correctly so that they pop off within days of getting them done, to cause yet another nasty visit where you apologize and etc... I am a paying customer and when I raise complaints your crazy looking wife or staff gets loud! Not to mention they have tried to disrespect me several times as if I have to be respectful to them but they don't care to respect their paying customers especially a customer that helped bring them new customers! Prior to me coming to the shop it looked very very empty and I remember seeing a state inspector back in the day, I can see why now! Please stop trying to make the customers who negatively review your business look like a problematic person! Look at all the negative reviews not once have you tried to make things right! Instead you post long paragraphs to undermine their claims! Your business license and cosmetology license requires you to sanitize your nail brushes , seats floors and everything- you're dealing with the public! This is a disgrace how you try to coverup the obvious! If you were so great I would still be a customer Your business thrives off of walk-ins no body returns because of the service and the quality! No one talks rudely to your stafff they are crazy or a part of the scam! When I did say something it's because they have made me bleed , or not doing my nails the way I like, especially your crazy wife that the staff complains about when she is away! None of the workers like her! They're probably being told to treat me indifferent! Maybe it's their wages that makes them so mean ! Maybe you should pay them more so they will stay and do a better job, you change employees every month! Your personality is not a topic because I know you're not trying to imply you would try to do anything to me? Please know I am not scared of you! Though you and your wife seemed empathetic about my beautiful son , like I told your wife if I would have been there it would have been different , because of stand your ground laws! Don't try to take this to an extreme level because it's my review of your dirty a.. nail-shop nothing more than that! Oh you must not know who I am and who my family is !Clean your shop -the state inspector does not appreciate any business being a hazard to the health of the community!! Coopers- Dawson's! I think I have been rational not aggressive as someone would be if they had a severe reaction to a dirty shop!!! It is peaceful as it always will be racism and bacteria! read more

I don't know why they've been giving so many bad reviews but I've been going here since the beginning of the year. I'm a travel nurse and I've had quite a few nail salon visits to different state and I can say this by far is the best. Erin is my nail tech/nail lady and she always makes my nails so pretty. The owner is also nice and would always offer drinks to customers. I'm so sad to leave Houston again because I've been so satisfied with my nail lady here! Lol! Even if I had so many demands on how I want a specific design and nail length, Erin listened and got exactly what I wanted. thanks Erin read more

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My nails look perfect! All thanks to Erin, she took her time and paid attention to every little detail. The shape is perfect, the color is perfect. Also my pedicure, done by Lyn, was very relaxing as well, and my toes look fabulous! I can't wait to go back, I'm so glad I finally found a salon around here where I could live out my nail-related dreams. read more

Nailboss Design Salon - The trendy beautiful nails I was dreaming of! - Nail Salons Near Me - Houston, Texas