SIGNATURE NAILS / Eldridge: I have been to this location on several occasions and it has been declining. This was by far the worst and last. Not only did another lady getting a pedicure point out loudly an unacceptable unnecessary attitude by her nail tech soon after we were sat,, our nail techs were also put out by our requests and easily annoyed. My neice first requested a polish change (regular polish no gel, shellac, etc). After sitting , she realized she needed her cuticles done. This wasn't received well and it should have been a win due to the up charge. Then after starting to paint her nails...the cuticles that had just been cut were jagged and left poking into the new polish at the nail bed. When asked if it could be fixed she seemed irritated and just added another layer of polish. In the end, she ended up with FOUR gooey coats of nail polish even after I said that polish is too thick and that's too many coats - it will never fully dry. They still did not remove and start over. They kept attempting to fix the streaks with more coats of polish. I just don't understand how that made things better! Her nail tech even suddenly got up after the third coat quickly said bye, shut off the light at her station and left my niece sitting in the dark. When I questioned this behavior I was told it was done for relaxation while her nails dried.. WHAT?!? My nail tech also abruptly got up and walked off without saying anything after I nicely asked several times to please file them oval/ square. She continued to make them more and more oval with little regard for what I was requesting. Another woman took over and then said " you need to say round/ square" ummm.. at what point was the square shape going to be introduced??? At no time did I say pointy and that's where they were heading. We also noticed Anytime we pointed out a flaw or something that needed to be touched up,, it was not taken kindly at all. There was a lady that attempted to fix my nails and my nieces but i am going to leave that right there due to the final product. I did end up leaving a tip for their efforts even though our nails were NOT to our satisfaction. You can only attempt to explain so many times and we received excuse after excuse.
In the end, this place is in desperate need of customer service training. The same behavior was seen in several employees. They also continued to speak their language amongst themselves as we sat there. I am sure they were just " complimenting" us... ugh! I did ask about a manager at one point and suddenly had no response.
I plan on going back to ANOTHER salon in the area- IMAGE NAILS next to the Kroger for now on. Those woman are always happy to see you and ready to give their best effort in making sure the client leaves happy. read more