The owner Bill is always friendly, high energy, always accommodating…read more My dog Maui goes there and is not afraid. He loves Tanya!

I have been taking my giant Great Dane/shepherd for the last 11 years! I don't know what I would do…read morewithout this place! my dog gets excited on the drive over and has come out clean and brushed and his nails nicely trimmed. the pricing is also reasonable as the groomers always exceed my expectation!

I have been getting my dogs groomed by the owner since she was at petco my dogs absolute love her…read morewhen she pulls up to our home I open the door and they run to her. She is so good with them and does her job very well

Margaret, owner and groomer for the Pooche Caboose is the very best…read more She has groomed several of my dogs over the years, and has done an A+ job. Always getting them in for their hair cuts , especially during the busy holiday season. The dogs love her, and she is not only a talented groomer but a wonderful person to deal with. She's the best! Barb F.

On November 2, I brought my 10-pound mini poodle, Phoenix, to a grooming appointment at Wheeling…read moreDog Spa (737 W. Dundee Rd, Wheeling IL 60090). I was excited to try a new facility, but unfortunately, the experience resulted in a distressing incident that has had lasting effects on both Phoenix and my family. When I arrived, I noticed another dog was still being groomed, which surprised me since I had understood the spa operated on a one-dog-at-a-time policy. (On their website, it states, "We follow the principle of grooming one pet at a time to minimize the stress dogs experience from a long wait time in crates.") The owner, Jane, provided me with paperwork to complete. During this time, I observed that she stepped away from the dog she was grooming, and I did not see another staff member present, which made me uneasy. After completing the paperwork, I returned to my car and saw Phoenix standing near the front door behind a small gate. Seeing him there alone concerned me, as it appeared that anyone passing by could potentially enter the store and access him. Wanting to ensure his safety, I remained in my car to keep an eye on him. Some time later, another customer arrived to pick up her dog. I saw her interacting with Phoenix through the door, and then, to my shock, the door opened, and Phoenix got out. We immediately ran after him, but given the location near Dundee Road, where traffic moves at high speeds, I was extremely fearful for his safety. After about 20 minutes of searching, I received a notification that Phoenix's microchip had been scanned--he had been taken by a good Samaritan to the Veterinary Emergency Group (VEG) in Buffalo Grove after being hit by a pickup truck. When I arrived at the hospital, I was devastated. The veterinarians were uncertain whether Phoenix would survive. He suffered a traumatic brain injury, pneumothorax (collapsed lung), and miosis with scleral hemorrhage (eye trauma). My husband and I stayed with him overnight, hoping and praying for his recovery. Now, more than four months later, Phoenix is not the same. He has become significantly more timid, shakes in the car (something he never did before), and exhibits anxiety in new places. Despite extensive training before the accident, his responsiveness has changed. This event has had a lasting emotional and physical impact on both Phoenix and our family. I personally believe this situation could have been prevented with additional precautions. If the spa has a policy of grooming one dog at a time, it would have been helpful for that policy to be clearly followed. The small gate at the entrance did not appear to be a sufficient barrier to prevent a small dog from escaping. Additionally, I believe steps such as ensuring dogs are kept further from the front entrance or keeping the door locked when pets are inside could improve safety. This experience has deeply affected me. My husband and I had to take time off work to care for Phoenix, and I had to rearrange multiple work commitments. More than anything, I now struggle with trusting anyone to care for my dog. While I am incredibly grateful that Phoenix survived, this incident has had lasting emotional effects on our family, and I sincerely hope that safety measures will be reviewed to prevent similar occurrences in the future.

Establishment did not put a dog behind gate and dog got out when customer opened front door. Dog…read morewas injured in a accident. Owner didn't take responsibility for proper care of animal.

We have been using Fran for our dog grooming for years. Originally she was as at PetSmart in…read moreNorthbrook. She then went to Rovers Place and opened her shop there and we went there too. Recently she opened her own shop with another person in Northbrook. Fran has been the best always. She loves dogs obviously and is very conscientious. I wouldn't dream of taking my two dogs elsewhere!!

Agnes has been my dogs' groomer for almost 2 decades, and I am so happy she finally opened her own…read moreshop with Fran. This place is clean, bright, and spacious. It's also safe (with a secure gate) so that dogs can't escape. Agnes truly knows how to groom a dog and cares about them like her own. She is also extra careful with them as they get up into their senior years.

Senaida is a wonderful groomer and owner. All staff provide exceptional customer service. They…read morereally know how to groom poodles.

I've been with them for years. They are the best in grooming and in Caring and loving your dog all…read moreof which are necessary to have a happy dog I love them.

Elizabeth is such a wonderful groomer! Always cleans up my dog nice and well, and she is gentle and…read morecaring with the pets!

Made my happy happy and also looking super cute. But my favorite part is walking in and seeing a…read moresmile on his face. I love my happy boy and I am happy to find a place that treats him with love and care while grooming gets done as he is usually a baby about it

I have been going to Andrea for over 15 years, and am on my 3rd dog with her. I am well past my…read moretime for leaving the review that Andrea deserves. Andrea is a phenomenal groomer who will not only groom your dog as asked, but treats your dog as if they were her own. Many times she has caught health issues that my vet couldn't find. There is never any judgment, just honest communication so you can address things if necessary. Down to the tiny bumps and lumps that most dog owners miss. If you have never groomed your dog yourself, you will never truly be able to understand the dedication, awareness and communication that is required to do this job. As someone who has attempted to groom my own dogs, the respect for Andrea is immense. If you love your dogs and consider them members of your family, Andrea is the groomer for you. There is personally not a single negative thing I could say about her (coming from a service based small business owner). Just book your appointment and you will see why she is the best in the area!

Best groomer been bringing my dogs for 15 years. They always look great and smell nice too…read more Trust is important. And it's important for your dogs to be cared for so if you only take them when things get bad with their coat it's a difficult fix that takes time. I found it best to set up regular visits as this really helps keep the dogs coats as they should be and the dogs get familiar with the process. My initial plan was to keep my Havanese with her hair long. Well it's curly to and I tired then decided it's best to let Andrea take care of it and it was the best decision ever. Like everything in life regular maintenance is required. Thanks for all you do !!!

Nicest guy in the world. Kindest as well. I know my older girl might nip because she has cataracts,…read morebut he finds a way, and she looks better than any other groomer. Scott Browne and Susan Becker

Only one of about 5 different paper towels/gauze pads used to try and stop our lab's paw from…read morebleeding after getting his nails trimmed here. He's an older dog who already has trouble walking, but had to excessively lip and keep weight off of his paw. Occasionally dogs nails might bleed a little after getting clipped but it should not be this much. We have had incidents with Beauty and the Beast's nail trimmings in the past but always let it slide. We will NOT be getting his nails trimmed here again.