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Pretty Pets by Jessica

5.0 (6 reviews)

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The Complete Dog - Injury, which was done to my dog and we were not informed by a groomer

The Complete Dog

(32 reviews)

Maggie is my super sensitive standard poodle girl. She typically shakes any time I take her to the…read moregroomer or vet...but not when I bring her here to The Complete Dog! Don't get me wrong, she still wants to leave with me, but she's not scared to stay--and THAT means a lot to me. I've been here a few times and really love the way the business is ran. It's professional yet personal... Plus Maggie always comes out looking and smelling awesome :) I definitely recommend!

I'm writing this because other dog owners deserve to know how this business handles things when…read moresomething goes wrong. I had been a loyal customer at Complete Dog for a while and always trusted them with my dog. The day after her appointment, I noticed a cut and called the groomer right away to ask what happened. They denied any responsibility and showed no concern. I took her to the vet, and when they saw the cut, they told us to bring her in almost immediately because they were worried it could be infected. After examining her, they said it likely could've happened at the groomer. The owner refunded the vet bill--but called it a "courtesy" and still denied anything happened under their care. They also refused to refund the grooming, saying they should still be paid because the haircut was "completed." My dog was hurt, and all they seemed to care about was getting paid. The way I was treated as a customer was cold, rude, and completely unprofessional. This was an incredibly upsetting experience, and I would never want another pet owner or pet to go through what we did. Please think twice before taking your dog to Complete Dog.

Rover’s Place

Rover’s Place

(54 reviews)

Today I had my 13-year old Havanese groomed at Rover's Place, and I'm thrilled…read more After a brutal groom at Wags on Willow (reviewed separately), our vet suggested Rover's, and I'm so glad. My senior dog can't take epic grooming sessions, and her hair was choppy and uneven after her last groom. Her ears and tail had been weirdly shaved, and I wasn't sure we'd be able to make her look normal again during her lifetime. The staff at Rover's is friendly, patient, and knowledgeable. The groomer we saw today has been grooming for 18 years, and had my sweet pup groomed in 45 minutes--and it's the best cut she's had in years. She did what she could to round out her ears, and to help set her up with a cut she can grow back into and look like herself again. My dog is fluffy, soft, adorable, and HAPPY! As a side note, all of the groomers there today were being so warm and friendly with the dogs in their care. I even saw one groomer sitting on the floor keeping a dog company while it waited for its owner. We will be going to Rover's for our grooming from now on!!

The staff have been great and the facility is clean however the ratio of dogs to humans can be too…read moreextreme. On more than one occasion We have seen one person trying to manage 15+ large dogs. It's often too many for him or her to control. One family member compared Rover's Place to a shelter because the dogs are put into crates more often than they should be. Our dog enjoys going to Rover's Place, finds ways to have fun with the other dogs and comes home tired however, we were hoping that there would be additional open space for the dogs to run around.

Pretty Pets by Jessica - groomer - Updated May 2026

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