1. Pretty Pets by Jessica

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    Northbrook, IL

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    Pretty Pets by Jessica

    5.0 (6 reviews)

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    Wags on Willow

    Wags on Willow

    (95 reviews)

    Wags on Willow is the best small business pet shop! You can tell just from their adorable logo how…read moremuch they care about the pets that come into their shop. Wags does dog grooming services, as well as Cats! They have a unique selections of natural dog foods, treats for your pawed friends, and emergency supplies you may need. Their front display case has the cutest cookies and pup-cakes for special occasions! Mary, the owner, is such a friendly and honest woman, and her employees do their best to make your dog or cat comfortable and looking top-notch! It may be difficult to make an appointment, they are always busy due to such loyal and satisfied customers! My Matilda loves going to get a bath and cookie afterwards. They treat her like the princess she is! While you wait, check out the awesome shops in the area, or stop by Stormys Grill and Tavern for a drink or Beyond Burger.

    Wags on Willow has some very good groomers. However be very very careful about scheduling. Website…read morescheduling NEVER works properly so make sure you call. We were having guests so we scheduled grooming the day before they arrived. We scheduled 6 weeks in advance! About a week before I got an email that only one dog was scheduled so I responded by explaining I scheduled BOTH dogs. No response. I assumed they fixed it. When I brought the dogs the very terse person at the front desk was totally unhelpful. She actually asked me to PROVE that I sent emails and argued with me! I'm not arguing with anyone and so I left and had to find another option. In desperation I went to Scent Hound and they were willing to help me even if their groomer had to stay later!! And they did an amazing job. PLUS they removed 2 mats instead of merely cutting them out. And the front desk person was delightful. I was lucky to have found someone who could help. Additionally there is a person in the lobby who is training dogs. One time when I arrived I was told I had to stand in a certain place and my dogs had to be within a certain distance from her dogs. The lobby is small and there is not enough space for a customer friendly entrance. I wanted to give direct feedback on my challenges with the front desk person to the owner rather than post a review. I was told they would contact me. It's been 4 weeks and I still haven't heard. There are so many options for grooming it's just not worth lousy front desk people and poor processes. If your website is not working well then don't have customers self schedule. We will not be returning and recommend anyone think twice. There are other options.

    Rover’s Place

    Rover’s Place

    (56 reviews)

    Today I had my 13-year old Havanese groomed at Rover's Place, and I'm thrilled…read more After a brutal groom at Wags on Willow (reviewed separately), our vet suggested Rover's, and I'm so glad. My senior dog can't take epic grooming sessions, and her hair was choppy and uneven after her last groom. Her ears and tail had been weirdly shaved, and I wasn't sure we'd be able to make her look normal again during her lifetime. The staff at Rover's is friendly, patient, and knowledgeable. The groomer we saw today has been grooming for 18 years, and had my sweet pup groomed in 45 minutes--and it's the best cut she's had in years. She did what she could to round out her ears, and to help set her up with a cut she can grow back into and look like herself again. My dog is fluffy, soft, adorable, and HAPPY! As a side note, all of the groomers there today were being so warm and friendly with the dogs in their care. I even saw one groomer sitting on the floor keeping a dog company while it waited for its owner. We will be going to Rover's for our grooming from now on!!

    We boarded our 2 yo baby here over the summer after doing a trial day with them, where she did…read morewell. She is a dopey but strong dog, and super sweet and her definition of playing with other dogs frequently involves jumping over them, something we have beenn working on. Up until her boarding experience, she had successful play dates with doggy friends, ran around at the dog park with friends, overall did well. During her stay, we were out of the country. After a successful trial and all the positive reviews, we were confident she would do well. It was not her first time boarding, just her first time at Rovers. Well - in checking in with the Webcam, we would find that she would be let into the group room for moments, jump and then be created for 30 minutes or more at a time - repeatedly. Meaning she would get minutes of free time per day to play or get energy out. This went on every time we checked until I finally contacted them to ask what was going on. I totally understand needing to separate dogs that create issues with the group, but she was there for 10+ days and this went on every day. SHe was getting little to no interaction, just punishment from what we observed. After communicating with the team there via email, I felt slightly more confident although still a little worried. While traveling home, we found out she had been in a scuffle with another dog and was at the vet ER. While serious, this was also downplayed. When we finally got to her 24 hours later, she was shaved, in a cone, with stitches all over and on pain meds. She has not been the same since :-( A few months later and we are seeing residual issues. Out of the blue she sometimes growls or lunges at people she knows (outside of our family) each time looking like she feels as though she needs to protext herself. These are people she had spent time with here and there before without issue. She needs more encouragement to be able to perform certain things (climbing stairs, going outside) than she ever needed before (to note, she is a rescue we had had for 10 months before she was attacked at Rovers). She is scared of more things than before, irrationally hiding at times from things she was previously used to (my child practicing an instrument, the sound of the garage opening). I don't know for certain what really happened, we were never really informed, but all in all my baby girl is showing signs of trauma she didn't have before. We feel so bad that we left her there, and certainly caution others to do the same.

    Pretty Pets by Jessica - groomer - Updated October 2026

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