I've been there twice in the last week with my 4 year old daughter. During both visits we were…read morecalled In within moments of check in, the treated her so sweet, and got the blood draw on the first try. They're experienced and quick all while providing top notch medical service.

After 20 minutes of watching this girl try to put in my lab order and the doctor to report the…read moreresults to with no luck, I had no confidence she could even draw my labs let alone make sure those results got to my doctor. After she told me she didn't know how to do it, I finally left. Super incompetent

Registering on line was easy and helpful; much easier than doing there. I arrived early to check…read morein and was taken back for my X-ray ahead of my appointment time. Entire visit was under 10 minutes. A very good experience.

I have had several images at Touchstone It's been so far good experiences with Touchstone Imaging.read more

I am amazed at this office ! I have gone many times and I am always in and out! The staff is so…read morefriendly and top notch! I saw the lackluster reviews and I am shocked!!! It won't ever get any better than this!!

Everyone is so nice here!! You feel right at home, thank you! Pretty close to pain free but a kind…read moreperson drawing blood makes it easier!

This place is completely incompetent. I have come here for years because it is where my primary…read morecare physician sends lab orders but I have finally had enough and will be requesting he send my lab orders elsewhere. They have run incomplete labs (while fasting), required me to return (fasting again), only to tell me they could not run labs after waiting over an hour after check in. They have no respect for others' time or well being. I have seen empty lab vials dropped on the floor and reused. Wait times are absolutely insane every time. The staff admin are disorganized and communication is lacking. Avoid this place at all costs, there is a quest nearby. If I could give zero stars I would.

I'm participating in the Texas Coronavirus Antibody Response Survey that helps measure things like…read morehow many people in our area already have COVID-19 antibodies, and how long those antibodies last. This will be a year long program and it was important to me to find a lab close by. Clinical Pathology uses the Sonic Scheduling app to verify and confirm your appointments. It's easy to cancel and reschedule if you need to. Everything was done by text so when I arrived all I needed to do is say, HI! They knew exactly who I was and why I was there -- no worries. This was a lovely friendly group of ladies! The appointments are spaced out enough that the lobby was empty when I arrived and only two people when I left. Everything was clean and organized. My phlebotomist got me on the first try and I'm known to have invisible and tricky veins, lol. I look forward to finishing this process with Clinical Pathology Labs.

Tena was absolutely wonderful during my visit to Quest. She was friendly, professional, and made…read morethe blood draw quick and gentle. She explained what she was doing, helped me feel comfortable, and treated me with real kindness and respect. The facility was also clean, well-lit, and welcoming. Tena is a true professional and made a stressful appointment much easier. Thank you, Tena!

Convenient and comfortable location inside a Tom Thumb, but it seems slow and/or understaffed. We…read morearrived 10 minutes before the lap appointment but waited another 20 minutes on top of the appointment time to finally have the blood drawn, nearly 35 minutes more than planned. The issue is that even if the doctor sends the lab order electronically, the patients are encouraged to bring a paper copy because the system is not even showing the correct lab request, which slows down the appointment by having the lab technician manually enter the request from the paper and then scan it into the system. Attentive staff and good quality work, but the delays make it difficult to give it 5 stars.

Having to get an MRI is not a fun thing! Anxiety rises, pure fear overcomes you. Not so the other…read moreday when I had an MRI at North Star Imaging in Allen. I was totally impressed with the appointment schedulers I encountered and they set the stage for a great experience. (Trainers for North Star, you are doing a great job!) Entering the Allen location, friendly faces all with big smiles. Only had to wait a few minutes for my appointment before Todd came to get me. I explained I was terrified of IV lines and he assured me they weren't going to use one on me, just a little tiny butterfly to inject the contrast. He was so calming and a true professional. I lost all fear and the anxiety went away, especially when he put some great country music on the headphones. 20 Min later, bam...over and out of there. The best imaging experience EVERY. Thank you, Todd!!

Beware! I declined UT Southwestern due to the MRI…read morew/differential being $1,200 so I went to Northstar Diagnostic in Allen for $300.00 In short, you get what you pay for - they don't know what they are doing. The front staff is 100% incompetent; they gave me instructions -no water or food for 6 hours prior. That was wrong, it was 'no food' only.

Went in without an appointment and one of the 2 sign in pads not working. This made it extremely…read moredifficult for the staff to function. Shelby did a fantastic job, can't stress that enough !!! (The 4 stars are really for her) Unfortunately, the staff there, has to do their job, as well as a receptionsits job, making it very inefficient. (there is no receptionist and some folks just aren't familiar with electronic sign in). Quest CEO should think about a full time receptionist and take the data burden off the people having to doing the blood draws. Then you would probably be getting a lot of 5 star ratings.

31 minutes past my scheduled appointment and still waiting. same story every day. They need to hire…read moresome intelligent enough to fix their process as the people there simply are to stupid to do so

All personal is kind and attentive. I really appreciated the warmth, patience, and professionalism…read moreof the radiologist and team. Thank you all so much.

Here's the story, I went in to prime diagnostics. The form my doctor filled out does not have an…read morearea to select elbow, it's Prime's form. So they wrote forearm and bicep. I spoke with the technician prior to the MRI and made sure she was aware that I needed to have it for my lower forearm all the way up to my upper bicep. Because that's where the injury was. She said she would do her best. When I went in to have my MRI read by the orthopedic surgeon, he said the MRI wasn't good and even the report given by Prime states that it does not capture the rupture area "unfortunately, the scan does not cover the distal most insertion". Which is where the rupture occurred. I've been calling and leaving messages at both doctors offices and prime for 2 days trying to get them to re-do the MRi they messed up at no cost to me. i paid cash. Both doctors offices said that they had reached out to prime and not heard back. I spoke with the Prime scheduling department supervisor and the billing supervisor. They kept referring me back to the other departments. I have a short window to complete this surgery but Prime is not providing a good service. I may have to go elsewhere and pay out of pocket again. So frustraing!

Avoid this practice at all costs. Their online system is completely useless - I spoke to a live…read moreagent about needing a new provider for an annual visit as my previous provider with their practice went to "signature care" i.e. charge you $2000+ a year for the privilege of being a patient. They scheduled me and confirmed the visit only to call days before the visit to cancel saying "that provider is not taking new patients." The office couldn't understand how the appointment was able to be booked by one of their own schedulers. No doctor you want to see is taking new patients, despite their own website listing every physician under the "accepting new patients filter" Just an all around mess of a practice.

I have seen 2 doctors from this practice and they were both awful. Dr. Julie Kennedy had me on such…read morea high dose of Vitamin D that I developed symptoms of Toxicity. I have been told by other doctors that "No one should be taking that much Vitamin D." Then I switched to Dr. Mildred McAfee and she was worse. She stares at her computer screen during the whole visit (maybe researching things she doesn't have an answer for?), and only wants to have text conversations for test results. You can't practice medicine by text message. I'm done with this practice.

I had the most horrendous experience getting my blood drawn at Any Lab Test Now at the 3520 Preston…read moreRd., Suite 113A, Frisco Tx 75024 location. I have my blood drawn on a regular basis from other 3rd party companies like QUEST whom I HIGHLY recommend. I'm always praised by phlebotomists for the accessibility of my veins and the ease of drawing my blood. My first & LAST experience with Any Lab Test Now was quite the contrary. Upon entering the facility, the environment had a cold vibe and very unwelcoming. After checking in, I was directed to a back room and upon entering, the same cold vibe continued and the accommodations i.e. chair, was subpar and my arm was not properly supported. I informed the AMATEUR Phlebotomist which arm and vein other phlebotomist typically migrate to for blood so she proceeded to prep the area. After poking and prodding the needle inside the vein for ~ 10 minutes, the blood flowed very slowly into the tube as I grit my teeth in pain. After pulling out the needle, the phlebotomist realized she didn't draw enough blood and subsequently went to get another person to assist. When I asked the other person if she knew what she was doing, she answered "I Think So" which nevertheless, did not put me at ease. She then proceeded to tell me she was the District Manager. When I said that her Title still didn't provide me additional comfort, given her initial reply, she abruptly removed her gloves and told me to leave the facility.. She was extremely condescending and when I informed her I was going to leave a negative review, she gave me a thumbs up as I departed the facility. I immediately notified my Doctor of my experience and they are following up with LiverFast to alert them of my experience with Any Lab Test Now. Evidently, LiverFast has an exclusive contract with Any Lab Test Now for blood work. If you have the option to have a service come to the comfort of your home to conduct the blood draw, I HIGHLY recommend doing so and avoid ANY LAB TEST NOW at all costs. Lastly, I left a message with the corporate office regarding my experience and still have not heard back from them. P.S. Below is a pic (tap to enlarge) of the needle injection site. The swelling and redness continues worse let alone the pain. I expect to have a huge bruise my morning. I have also left a picture of the "District Manager' at the facility

Michelle was very helpful in my choosing of blood work. Very gentle as well in taking my blood.read more