My experience was great, Dr. Kimble was great Benjaylan the Nurse was great she prayed with me and…read morewas very helpful and Richard the guy that took me for my lab was very nice and helpful. Delores Brooks

Bob W. - Plano, Texas The doctors (Cardiologists) here at…read moreBaylor in Plano, Texas are excellent....all 5 Star in my book. I do have a problem with the 7 story Parking Garage. The lighting in this 7 Story Parking Garage is very poor...so I reported it to the Baylor Police Force as well as to The City of Plano's Inspection Department. The City of Plano told me that the Hospital Garage Lighting is in violation of the City's "Lighting Codes"...and they have 30 days to ensure ALL lights are functioning. It's dangerous to walk through that garage & even drive through it. 4 months ago, I tripped over a concrete curb stop that IMO shouldn't have been there...luckily caught myself with both hands (as I have a Pacemaker & an Aortic Aneurysm I need to protect). Now, 4 months later both of my hands and my arms are still a bit sore. At age 76, falls can be very life threatening. I also informed OSHA that IMO, this 7 Story Parking Garage is not safe.... due to the poor lighting situation and the inappropriate placed "curb stops" in this garage. There must be thousands of patients who use this 7 Story Parking Garage every week....it MUST be safe for ALL patients an visitors! Also, IMO, both ER's are very understaffed and overwhelmed...3 to 5 hours to get in and out. Otherwise, I feel this Baylor Scott & White Hospital really is a 5 Star Hospital....I do highly recommend it to everyone! NOTE: I am in Plano, Texas...NOT San Francisco, California.

Great office and excellent doctor , but there comunication on the portal or trying to call is…read morehorrible . If they work on that , They get 5 stars . Thank you

I absolutely love my Oncologist and everyone in the Plano West location. I have been going there…read morefor many years for treatments. However, a few months ago they changed the answering of the phones and it has been the worst change they could have ever made. I am on the phone for at least 20 minutes every call on hold while they try to figure out who to leave a message for, so someone can call me back. They have you on speaker phone at times and you can hear them eating, typing, talking to others and much more at the same time. When they call you back and you get disconnected they do not just call you back out of respect. You have to start all over again. This is unacceptable service! I can't even imagine some of our elderly patients dealing with this day after day Just to make appointments and discuss items that used to take minutes at a time.

About four months ago, we went through the most challenging period of our lives. Two months…read moreearlier, we discovered that our 14-year-old son had developed an eating disorder, and we felt completely lost, unsure of where to turn for help. Despite seeking support from a reputable local therapist specializing in eating disorders, his condition quickly deteriorated. None of the local treatment options we explored gave us confidence. We were strongly advised to consider ERC in Dallas (Plano), but after reading every available review, we were terrified. We feared that a residential program might traumatize him rather than help, or that he might pick up new, harmful behaviors. Some reviews even made us worry about an unnecessarily prolonged stay, raising concerns that financial motives might outweigh patient well-being. Nothing could have been further from the truth. The doctors and staff at ERC are genuinely dedicated to helping these kids heal and ensuring they have the tools to maintain recovery. I have rarely, if ever, witnessed such dedication, expertise, and professionalism in the healthcare system in this country (and we've lived in Florida, New York, and California). The educational program at ERC, under the leadership of Dr. Wooten, is exceptional. With over 30 years of experience in treating eating disorders, he is truly a leader in his field. He deeply understands the critical role parents play in recovery and equipped us with the knowledge and resources we needed. Our son spent five weeks in residential treatment and four weeks in PHP. By the end of his stay, he had restored his weight and developed the right recovery mindset. While we couldn't find a suitable IOP program back home, we felt confident and empowered to continue his recovery journey on our own, transitioning directly to an outpatient team. Lukas deeply misses his team at ERC--his therapist, Kayann Richards, and his dietitian, Summer Spaide, were phenomenal. Their warmth, professionalism, and deep expertise helped redirect him onto a healthy path while also helping us reconnect as a family. They taught us how to communicate with him effectively, how to support him nutritionally, and how to keep him motivated to continue eating. This experience has made us stronger and better prepared to navigate not only the long path out of an eating disorder, but the more general challenges of adolescence. Looking back, it's hard to believe that just three months ago, we were lost and desperate for answers. Today, we are filled with gratitude and hope. If you're struggling with the same fears and uncertainties we faced, please know that you are not alone. If you'd like to talk to a parent who has been in your shoes, feel free to email me--I'd be happy to connect. You can also visit the ERC resources webpage to sign up for free classes and support groups. I strongly encourage you to join a session led by Beth Ayn Stransfield, the National Family Advocate at ERC. As a parent of a fully recovered daughter, she offers invaluable insights and guidance. Additionally, Dr. Sally Fleck, the Clinical Director at ERC Plano, was instrumental in answering our questions and easing our fears--we are so grateful for her support. If you need help or just someone to talk to, don't hesitate to reach out. My email is monika.w@mac.com--I'd love to support you in any way I can.

My 16 year old daughter went into the Residency program for her Eating Disorder. She was there for…read more8 weeks. She ultimately required a nasogastric tube (NG tube) to help her reach her meal plan and reaching her weight goal. She actually decided to get the NG tube on her own. The experience, while not initially pleasant, helped her get her digestion system rehabilitated. Her Team was amazing, especially the Family Therapist Kristen. I was nervous when she went in, and believe it was a good decision.

My dad was transported to MCP on June 19th after a fall in the nursing home. The staff here were…read morewonderful. Kaitlyn my dad's ICU nurse was phenomenal. Anna my father's second nurse was also wonderful. The doctors, nurses, therapists and everyone I spoke to were super friendly and helpful. When I had to leave my dad I felt that he was in safe hands and would be well taken care of. My problem didn't arise until I tried to get my dad's caseworker Natali to help me send my dad to another facility because I was worried about my father's safety at the facility he came from. She absolutely would NOT help me get my father to a facility that I felt he was going to be safer at. She informed me it did not matter that I was his POA and his only point of contact. I had transportation lined up and the facility was waiting to take my father but Natali thought she knew better than I did what my father needed. I even sent her the Texas law number stating a concerned family member can remove a loved one from an usafe facility but she refused to acknowledge anything I was saying. So, while I say if your loved one ends up in ICU know they'll be in safe hands. But if you end up with Natali as a caseworker and you're tyring to protect a loved one, I would suggest having an attorney on hand and every legal document you can find because she simply will NOT help you protect your loved ones.

Go Any Where But Here. They USED to be so good that's why I…read morechose them last month and today when told to go to the ER by my doctor. Never again. On both visits I have been in the er unit over 12 hours without getting a room. This time it has been multiple hours since anyone has even come in to talk to me or update me on anything. It is now well past breakfast time and no offer of anything to eat has even been offered. I am shaking and diabetic but apparently they could care less. I had some crackers in my bag but they haven't helped much at all. I have a huge headache and nobody is telling others to at least keep the music on their phones down. This is just ridiculous. They are just shuffling us some chair to chair. Want to feel like no staff member or Doctor gives a crap then go ahead and go to Medical City Plano. I will go out of my way to tell others to Never go to Medical City Plano if they are looking for even half decent care. 13 Hrs in here, Super shaky and need food.

What are we ever gonna do about taking care of our family and friends in need of long-term care?…read more It's so hard to find good care that you can get excited about. Why? Because this is a difficult business and its expensive. However,that should be no excuse for a country like ours. I was here today to visit a friend. The Hillcrest of North Dallas, as a significant number of other facilities, struggles to provide more than the minimum expected safety and daily nourishment. I can only urge them to push on and try to continually improve and do better.

There is no landline phone in my sister's room. I have several messages and rarely get a response.t…read moreThe attendance are helpful. There is not a non smoking sign within 25 in entrance door. Jayne

From Crystal at the front desk to the Anissa in triage to Dr. Evelyn Imah, everyone was so nice and…read morequick. I had a bladder infection so I wasn't in a good mood either!

A very sad excuse for medical care. Despite the signage out front, this isn't a Baylor Scott &…read moreWhite facility. They are a partner with BS&W, so they don't communicate or cooperate with other BS&W facilities. The are BS&W in name only. My advice is to seek care elsewhere -anywhere.

Gina Pritchard is the most revolutionary nurse practitioner that my family and I have ever…read moreencountered. As someone who focuses on stroke and heart attack prevention, she has truly made an impact on our lives. My brother almost died from a heart attack, and after seeing her for a full year after his bypass, he is like a whole new person. Her bed side manner alone is incomparable. She would do anything for us, and we are eternally grateful.

From the owner: Heart Attack and Stroke Prevention is our passion. With our…read morePREVENT Program it is possible to live the rest of your life free from heart attack and stroke. We identify and eliminate the underlying, often undetected, root causes that work silently to put you at risk. Our comprehensive method is a patient centric approach for preventing, arresting and reversing cardiovascular disease. Our partnership with you promises to be a refreshing new health care experience, unlike anything you've previously encountered. Most importantly, you will receive the most effective care to avoid the devastation of heart attack or stroke.

Dr. Perijoc is the absolute best, to the point that we didn't hesitate to stay with her practice…read morewhen she went to a concierge practice. If you are wanting someone who sees you within 5 minutes of walking in the door, spends 5 minutes with you and writes you a prescription, you may not be a good fit for this practice. Dr. Perijoc spends time with you, asks a lot of questions and runs tests to determine what going on with you. She writes prescriptions when needed, but she also addresses prevention and suggests supplements to keep you from needing prescriptions. Her knowledge is extensive and she works hard to ensure that you are not put into a box as many providers are forced to do when they have to see so many patients per day to be able to actually make a living. But if you are looking for a quality provider, she is the best we have ever seen. She is careful with your health and works to not over or under treat any condition. I am glad we finally slowed down enough to put our health and that of our kids first. We all see her and all are healthier for it!

The doctor does not do what they say in ordering bloodwork. For me they ordered more than what I…read moreexpected and asked for a specific price on and then sent me an huge bill. Have not been back.

Ashley & Jennifer - Facility Experience Thank you for…read morehelping create a smooth, organized, and welcoming experience. Your facility professionalism and attention to patients are truly appreciated. Estela - Insurance Biller Thank you for your patience and assistance with the insurance process. Your knowledge and willingness to help made everything much easier to understand. Arabella - Check-In Thank you for the warm welcome at check-in. Your laughter, positive attitude, and friendly personality immediately put me at ease. Rosio & Payal - Pre-Op Nurses Thank you for getting me prepared and situated before surgery. Your kindness, professionalism, and reassuring presence made a big difference. Dr. Chu - Surgeon Thank you for your expertise, professionalism, and excellent care. I greatly appreciate the confidence and trust you inspired throughout the surgical process. Steve & Candice - OR Team Thank you for your care and support in the operating room. Your professionalism and teamwork helped create a safe and comforting experience. Renata - PACU Nurse Thank you for the exceptional care you provided during recovery. Your compassion, kindness, attention to detail, and extensive knowledge were evident in every interaction. You made me feel comfortable, informed, and well cared for every step of the way. To the Entire Team Thank you all for your dedication, compassion, and commitment to excellent patient care. Each of you played an important role in making my surgical experience a positive one, and I am truly grateful.

The surgeon & nursing care was very good. The billing/payment center is the very worst I have ever…read moreexperienced. They didn't charge the card I left on file to pay my co-pay. I received a statement MONTHS later and paid 1/2 the billed amount. My check was cashed and cleared my account. The staff did not post the payment for over 4 months. I took the last 1/2 of the balance to the center. The staff made every excuse to not accept the payment of give me a receipt. 2nd check cleared a few days later. I am still receiving past due notices due to the billing/payment staff not posting payments timely. I will not go back to this center for any further treatment.