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Baylor Scott & White Surgicare

3.0 (2 reviews)
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Baylor Scott & White Medical Center - Plano - Changing area for breast exam

Baylor Scott & White Medical Center - Plano

2.3(170 reviews)
0.2 mi

To Whom It May Concern,…read more I am writing to share feedback regarding my hospital stay following surgery on Monday, January 19, 2026. I was hospitalized on January 19 and 20 and discharged on January 21, 2026. Overall, my experience from pre-op through recovery and the PCU was positive and supportive. However, my interaction with a Medical Assistant named Wendy during the night shift on January 20, 2026, was deeply concerning. From the beginning of her shift, Wendy's behavior felt dismissive and unprofessional. During her first set of vital signs, she did not introduce herself or acknowledge me. I had to stop her to ask who she was. Throughout the night, she rolled her eyes, slammed doors during early morning vital checks, and created unnecessary noise during a time when patients are trying to rest. When I needed assistance getting out of bed, I was made to feel like an inconvenience for asking. Because of the bed alarm, my husband could not safely help me. Later, when my husband asked if he could get ice water for himself, her response was visibly frustrated. She huffed and slammed the door as she left the room. About twenty minutes later, she returned to reconnect me to monitoring equipment and appeared irritated with how my pillows were positioned. She removed two twined blankets and placed them on my chest, leaving my arms and legs exposed. When I asked for more ice water, she replied that she had just given me some. I explained that the water had been for my husband. She rolled her eyes and walked away without addressing my request. I reported my concerns to the nurse in charge. From that point forward, the care I received from Nurse Eirene was outstanding. She treated me with dignity, compassion, and professionalism, consistent with how she had cared for me throughout the shift. Approximately one hour before shift change on January 21, Wendy returned to take my final vital signs and offered a quiet apology. She stated that the ice water issue was due to confusion, saying she thought I was NPO, despite the fact that my surgery had occurred two days prior and she had seen me eating dinner. She also said her behavior stemmed from being passionate about patient care. The apology did not align with her repeated actions throughout the night and did not feel reflective of accountability. I have worked in healthcare for over 30 years, including 20 years as a medic in the United States Air Force. I understand the realities of night shift work and the demands placed on staff. Even so, dismissive behavior and lack of basic courtesy should never be part of a patient's experience, especially for someone recovering from surgery. I am sharing this feedback out of professional responsibility, not anger. No patient should feel like a burden or hesitate to ask for help. I hope this experience is reviewed and addressed appropriately. I would also like to acknowledge the many staff members who provided excellent care and made my stay worthwhile. Sheila, Marisol, Maria, Kelcey, Eirene, and Tierra each demonstrated professionalism, kindness, and attentiveness that truly mattered during my recovery. Thank you for taking the time to review my feedback. Sincerely, Dr. Giselle Moody

called paramedics for my dad 12/29/25 because he was having a crohns relapse. When I arrived at the…read moreemergency room tell me why my dad smelled of a combination of urine, blood, and bile, and no one thought to try and make sure it was sanitary for my dad so it didn't lead to an infection. I went in the emergency room with my sister only to find my dad unconscious with blood around his neck,and the nurses verbatim said "If I knew he was having visitors I would've changed his sheets" well you should've changed them anyway??? What does me being there have to do if you give a patient clean sheets. At some point he gets transferred to ICU, they put all the oxygen in his veins, all the medical equipment they can possibly attach to him. They have trouble getting him to stabilize, however in the midst of hooking up all the machines to him like the oxygen there's five doctors in the room initially. They tell us they're still running tests he is highly sensitive and to let him rest and wait in the waiting room. I barely get any updates unless it came from the head of the ICU, and even then it's just bad news after bad news. His body doesn't stabilize, he enters cardiac arrest, and he passes away. So after watching my dad physically leave this earth, I'm waiting for the Chaplin to arrive. I never had to deal with death to this capacity before. I'm waiting atleast a hour + on the Chaplin to arrive. Finally when he does arrive he gives a grievance folder and basically says hey you have to choose immediately if you're going to burry him, cremate him etc. I'm still waiting on his ashes, but since the hospital doesn't follow protocol and isn't under compliance we have a funeral checking in on our behalf , so I can properly grieve in peace. His name is Daniel Dwayne Heskett and he died at the age of 61. I truly believe in this case it was hospital negligence. Thank you for your time. A grieving daughter Ann Elizabeth Heskett UPDATE : So under Texas law the death certificate should've been filed by Jan 8th. The doctor has signed Jan. 9th. The only reason why the doctor had signed on Jan. 9th is because I had to call pastoral care and speak with the Chaplin to ask why my dad's death certificate still hasn't been sign. Only for the doctor to text the Chaplin "I'm sorry I'll do that today" Jan. 8th I sent an email to patient relation wanting to be provided with the reasoning as to why the death certificate signature took so long, why was there a delay when cause of death was natural / cardiac arrest. Never did I receive a response back from the hospital. The Chaplin just tells me that the doctor is busy. Busy? Too busy to sign a death certificate and follow Texas law protocol when it comes to the dead? That's interesting. I'm filing a complaint against this hospital, and I'm also filing a review for my dad's death certificate to get a reason as to why it took so long file his death certificate. It's sad that the hospital doesn't keep you informed and for someone like me who hasn't gone through death in this capacity before have to call and make sure people are doing their job. But hey maybe this will inform others not to take their love ones here if they can help it

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Baylor Scott & White Medical Center - Plano - Breast center entrance.

Breast center entrance.

Baylor Scott & White Medical Center - Plano - Waiting area

Waiting area

Baylor Scott & White Medical Center - Plano

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Eating Recovery Center

Eating Recovery Center

2.3(6 reviews)
0.1 mi

About four months ago, we went through the most challenging period of our lives. Two months…read moreearlier, we discovered that our 14-year-old son had developed an eating disorder, and we felt completely lost, unsure of where to turn for help. Despite seeking support from a reputable local therapist specializing in eating disorders, his condition quickly deteriorated. None of the local treatment options we explored gave us confidence. We were strongly advised to consider ERC in Dallas (Plano), but after reading every available review, we were terrified. We feared that a residential program might traumatize him rather than help, or that he might pick up new, harmful behaviors. Some reviews even made us worry about an unnecessarily prolonged stay, raising concerns that financial motives might outweigh patient well-being. Nothing could have been further from the truth. The doctors and staff at ERC are genuinely dedicated to helping these kids heal and ensuring they have the tools to maintain recovery. I have rarely, if ever, witnessed such dedication, expertise, and professionalism in the healthcare system in this country (and we've lived in Florida, New York, and California). The educational program at ERC, under the leadership of Dr. Wooten, is exceptional. With over 30 years of experience in treating eating disorders, he is truly a leader in his field. He deeply understands the critical role parents play in recovery and equipped us with the knowledge and resources we needed. Our son spent five weeks in residential treatment and four weeks in PHP. By the end of his stay, he had restored his weight and developed the right recovery mindset. While we couldn't find a suitable IOP program back home, we felt confident and empowered to continue his recovery journey on our own, transitioning directly to an outpatient team. Lukas deeply misses his team at ERC--his therapist, Kayann Richards, and his dietitian, Summer Spaide, were phenomenal. Their warmth, professionalism, and deep expertise helped redirect him onto a healthy path while also helping us reconnect as a family. They taught us how to communicate with him effectively, how to support him nutritionally, and how to keep him motivated to continue eating. This experience has made us stronger and better prepared to navigate not only the long path out of an eating disorder, but the more general challenges of adolescence. Looking back, it's hard to believe that just three months ago, we were lost and desperate for answers. Today, we are filled with gratitude and hope. If you're struggling with the same fears and uncertainties we faced, please know that you are not alone. If you'd like to talk to a parent who has been in your shoes, feel free to email me--I'd be happy to connect. You can also visit the ERC resources webpage to sign up for free classes and support groups. I strongly encourage you to join a session led by Beth Ayn Stransfield, the National Family Advocate at ERC. As a parent of a fully recovered daughter, she offers invaluable insights and guidance. Additionally, Dr. Sally Fleck, the Clinical Director at ERC Plano, was instrumental in answering our questions and easing our fears--we are so grateful for her support. If you need help or just someone to talk to, don't hesitate to reach out. My email is monika.w@mac.com--I'd love to support you in any way I can.

My 16 year old daughter went into the Residency program for her Eating Disorder. She was there for…read more8 weeks. She ultimately required a nasogastric tube (NG tube) to help her reach her meal plan and reaching her weight goal. She actually decided to get the NG tube on her own. The experience, while not initially pleasant, helped her get her digestion system rehabilitated. Her Team was amazing, especially the Family Therapist Kristen. I was nervous when she went in, and believe it was a good decision.

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Eating Recovery Center
Eating Recovery Center
Eating Recovery Center

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Baylor Scott & White Surgicare - medcenters - Updated May 2026

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