To Whom It May Concern,…read more I am writing to share feedback regarding my hospital stay following surgery on Monday, January 19, 2026. I was hospitalized on January 19 and 20 and discharged on January 21, 2026. Overall, my experience from pre-op through recovery and the PCU was positive and supportive. However, my interaction with a Medical Assistant named Wendy during the night shift on January 20, 2026, was deeply concerning. From the beginning of her shift, Wendy's behavior felt dismissive and unprofessional. During her first set of vital signs, she did not introduce herself or acknowledge me. I had to stop her to ask who she was. Throughout the night, she rolled her eyes, slammed doors during early morning vital checks, and created unnecessary noise during a time when patients are trying to rest. When I needed assistance getting out of bed, I was made to feel like an inconvenience for asking. Because of the bed alarm, my husband could not safely help me. Later, when my husband asked if he could get ice water for himself, her response was visibly frustrated. She huffed and slammed the door as she left the room. About twenty minutes later, she returned to reconnect me to monitoring equipment and appeared irritated with how my pillows were positioned. She removed two twined blankets and placed them on my chest, leaving my arms and legs exposed. When I asked for more ice water, she replied that she had just given me some. I explained that the water had been for my husband. She rolled her eyes and walked away without addressing my request. I reported my concerns to the nurse in charge. From that point forward, the care I received from Nurse Eirene was outstanding. She treated me with dignity, compassion, and professionalism, consistent with how she had cared for me throughout the shift. Approximately one hour before shift change on January 21, Wendy returned to take my final vital signs and offered a quiet apology. She stated that the ice water issue was due to confusion, saying she thought I was NPO, despite the fact that my surgery had occurred two days prior and she had seen me eating dinner. She also said her behavior stemmed from being passionate about patient care. The apology did not align with her repeated actions throughout the night and did not feel reflective of accountability. I have worked in healthcare for over 30 years, including 20 years as a medic in the United States Air Force. I understand the realities of night shift work and the demands placed on staff. Even so, dismissive behavior and lack of basic courtesy should never be part of a patient's experience, especially for someone recovering from surgery. I am sharing this feedback out of professional responsibility, not anger. No patient should feel like a burden or hesitate to ask for help. I hope this experience is reviewed and addressed appropriately. I would also like to acknowledge the many staff members who provided excellent care and made my stay worthwhile. Sheila, Marisol, Maria, Kelcey, Eirene, and Tierra each demonstrated professionalism, kindness, and attentiveness that truly mattered during my recovery. Thank you for taking the time to review my feedback. Sincerely, Dr. Giselle Moody

called paramedics for my dad 12/29/25 because he was having a crohns relapse. When I arrived at the…read moreemergency room tell me why my dad smelled of a combination of urine, blood, and bile, and no one thought to try and make sure it was sanitary for my dad so it didn't lead to an infection. I went in the emergency room with my sister only to find my dad unconscious with blood around his neck,and the nurses verbatim said "If I knew he was having visitors I would've changed his sheets" well you should've changed them anyway??? What does me being there have to do if you give a patient clean sheets. At some point he gets transferred to ICU, they put all the oxygen in his veins, all the medical equipment they can possibly attach to him. They have trouble getting him to stabilize, however in the midst of hooking up all the machines to him like the oxygen there's five doctors in the room initially. They tell us they're still running tests he is highly sensitive and to let him rest and wait in the waiting room. I barely get any updates unless it came from the head of the ICU, and even then it's just bad news after bad news. His body doesn't stabilize, he enters cardiac arrest, and he passes away. So after watching my dad physically leave this earth, I'm waiting for the Chaplin to arrive. I never had to deal with death to this capacity before. I'm waiting atleast a hour + on the Chaplin to arrive. Finally when he does arrive he gives a grievance folder and basically says hey you have to choose immediately if you're going to burry him, cremate him etc. I'm still waiting on his ashes, but since the hospital doesn't follow protocol and isn't under compliance we have a funeral checking in on our behalf , so I can properly grieve in peace. His name is Daniel Dwayne Heskett and he died at the age of 61. I truly believe in this case it was hospital negligence. Thank you for your time. A grieving daughter Ann Elizabeth Heskett UPDATE : So under Texas law the death certificate should've been filed by Jan 8th. The doctor has signed Jan. 9th. The only reason why the doctor had signed on Jan. 9th is because I had to call pastoral care and speak with the Chaplin to ask why my dad's death certificate still hasn't been sign. Only for the doctor to text the Chaplin "I'm sorry I'll do that today" Jan. 8th I sent an email to patient relation wanting to be provided with the reasoning as to why the death certificate signature took so long, why was there a delay when cause of death was natural / cardiac arrest. Never did I receive a response back from the hospital. The Chaplin just tells me that the doctor is busy. Busy? Too busy to sign a death certificate and follow Texas law protocol when it comes to the dead? That's interesting. I'm filing a complaint against this hospital, and I'm also filing a review for my dad's death certificate to get a reason as to why it took so long file his death certificate. It's sad that the hospital doesn't keep you informed and for someone like me who hasn't gone through death in this capacity before have to call and make sure people are doing their job. But hey maybe this will inform others not to take their love ones here if they can help it

Great office and excellent doctor , but there comunication on the portal or trying to call is…read morehorrible . If they work on that , They get 5 stars . Thank you

I absolutely love my Oncologist and everyone in the Plano West location. I have been going there…read morefor many years for treatments. However, a few months ago they changed the answering of the phones and it has been the worst change they could have ever made. I am on the phone for at least 20 minutes every call on hold while they try to figure out who to leave a message for, so someone can call me back. They have you on speaker phone at times and you can hear them eating, typing, talking to others and much more at the same time. When they call you back and you get disconnected they do not just call you back out of respect. You have to start all over again. This is unacceptable service! I can't even imagine some of our elderly patients dealing with this day after day Just to make appointments and discuss items that used to take minutes at a time.

About four months ago, we went through the most challenging period of our lives. Two months…read moreearlier, we discovered that our 14-year-old son had developed an eating disorder, and we felt completely lost, unsure of where to turn for help. Despite seeking support from a reputable local therapist specializing in eating disorders, his condition quickly deteriorated. None of the local treatment options we explored gave us confidence. We were strongly advised to consider ERC in Dallas (Plano), but after reading every available review, we were terrified. We feared that a residential program might traumatize him rather than help, or that he might pick up new, harmful behaviors. Some reviews even made us worry about an unnecessarily prolonged stay, raising concerns that financial motives might outweigh patient well-being. Nothing could have been further from the truth. The doctors and staff at ERC are genuinely dedicated to helping these kids heal and ensuring they have the tools to maintain recovery. I have rarely, if ever, witnessed such dedication, expertise, and professionalism in the healthcare system in this country (and we've lived in Florida, New York, and California). The educational program at ERC, under the leadership of Dr. Wooten, is exceptional. With over 30 years of experience in treating eating disorders, he is truly a leader in his field. He deeply understands the critical role parents play in recovery and equipped us with the knowledge and resources we needed. Our son spent five weeks in residential treatment and four weeks in PHP. By the end of his stay, he had restored his weight and developed the right recovery mindset. While we couldn't find a suitable IOP program back home, we felt confident and empowered to continue his recovery journey on our own, transitioning directly to an outpatient team. Lukas deeply misses his team at ERC--his therapist, Kayann Richards, and his dietitian, Summer Spaide, were phenomenal. Their warmth, professionalism, and deep expertise helped redirect him onto a healthy path while also helping us reconnect as a family. They taught us how to communicate with him effectively, how to support him nutritionally, and how to keep him motivated to continue eating. This experience has made us stronger and better prepared to navigate not only the long path out of an eating disorder, but the more general challenges of adolescence. Looking back, it's hard to believe that just three months ago, we were lost and desperate for answers. Today, we are filled with gratitude and hope. If you're struggling with the same fears and uncertainties we faced, please know that you are not alone. If you'd like to talk to a parent who has been in your shoes, feel free to email me--I'd be happy to connect. You can also visit the ERC resources webpage to sign up for free classes and support groups. I strongly encourage you to join a session led by Beth Ayn Stransfield, the National Family Advocate at ERC. As a parent of a fully recovered daughter, she offers invaluable insights and guidance. Additionally, Dr. Sally Fleck, the Clinical Director at ERC Plano, was instrumental in answering our questions and easing our fears--we are so grateful for her support. If you need help or just someone to talk to, don't hesitate to reach out. My email is monika.w@mac.com--I'd love to support you in any way I can.

My 16 year old daughter went into the Residency program for her Eating Disorder. She was there for…read more8 weeks. She ultimately required a nasogastric tube (NG tube) to help her reach her meal plan and reaching her weight goal. She actually decided to get the NG tube on her own. The experience, while not initially pleasant, helped her get her digestion system rehabilitated. Her Team was amazing, especially the Family Therapist Kristen. I was nervous when she went in, and believe it was a good decision.

Dr Mark Elliot was fantastic. Went in either the bone out in my finger and he fixed up my finger…read moreand I was in and out of there in less than two hours. Marcus is an awesome nurse as well. Got in and out in about 2 hours. Thanks guys!

Stay away from this place at all costs. I mistakenly took my son there a few years ago, and the…read moresocial worker told me if I could him downstairs to my car, take him somewhere else, and the next morn. that's exactly what i did. We had been gone 15 min. before the staff knew he was gone and they called, not to see how he was but with a threat that if we didn't bring the IV in his hand back, they would call the police. When we arrived back at the Hosp, they were all standing outside waiting to get the IV out of his hand. To this day they haven't asked how he is. Run if you see this place. I could go on but I think you get the picture.

What are we ever gonna do about taking care of our family and friends in need of long-term care?…read more It's so hard to find good care that you can get excited about. Why? Because this is a difficult business and its expensive. However,that should be no excuse for a country like ours. I was here today to visit a friend. The Hillcrest of North Dallas, as a significant number of other facilities, struggles to provide more than the minimum expected safety and daily nourishment. I can only urge them to push on and try to continually improve and do better.

There is no landline phone in my sister's room. I have several messages and rarely get a response.t…read moreThe attendance are helpful. There is not a non smoking sign within 25 in entrance door. Jayne

From Crystal at the front desk to the Anissa in triage to Dr. Evelyn Imah, everyone was so nice and…read morequick. I had a bladder infection so I wasn't in a good mood either!

Visited urgent care for sinus issues related to my allergies. I'd been battling a cough for more…read morethan 3 weeks. I scheduled an appointment on their website, which is my preference. You can walk in, but I always prefer to book when I can. The staff was welcoming. The NP, Rebecca Kirkley, was awesome. If I could see her all the time, I would. She listened to what I was describing, as well as my lungs and heart. She was thorough in her explanations of the medications I should and shouldn't take, along with the why behind them. I would definitely come here again if I found myself in need of urgent care services.

Gina Pritchard is the most revolutionary nurse practitioner that my family and I have ever…read moreencountered. As someone who focuses on stroke and heart attack prevention, she has truly made an impact on our lives. My brother almost died from a heart attack, and after seeing her for a full year after his bypass, he is like a whole new person. Her bed side manner alone is incomparable. She would do anything for us, and we are eternally grateful.

From the owner: Heart Attack and Stroke Prevention is our passion. With our…read morePREVENT Program it is possible to live the rest of your life free from heart attack and stroke. We identify and eliminate the underlying, often undetected, root causes that work silently to put you at risk. Our comprehensive method is a patient centric approach for preventing, arresting and reversing cardiovascular disease. Our partnership with you promises to be a refreshing new health care experience, unlike anything you've previously encountered. Most importantly, you will receive the most effective care to avoid the devastation of heart attack or stroke.

Dr. Perijoc is the absolute best, to the point that we didn't hesitate to stay with her practice…read morewhen she went to a concierge practice. If you are wanting someone who sees you within 5 minutes of walking in the door, spends 5 minutes with you and writes you a prescription, you may not be a good fit for this practice. Dr. Perijoc spends time with you, asks a lot of questions and runs tests to determine what going on with you. She writes prescriptions when needed, but she also addresses prevention and suggests supplements to keep you from needing prescriptions. Her knowledge is extensive and she works hard to ensure that you are not put into a box as many providers are forced to do when they have to see so many patients per day to be able to actually make a living. But if you are looking for a quality provider, she is the best we have ever seen. She is careful with your health and works to not over or under treat any condition. I am glad we finally slowed down enough to put our health and that of our kids first. We all see her and all are healthier for it!

The doctor does not do what they say in ordering bloodwork. For me they ordered more than what I…read moreexpected and asked for a specific price on and then sent me an huge bill. Have not been back.

My child had her tonsils/adenoids taken out and was the first patient of the day. The first nurse…read morewas amazing-calm, patient and present. The second nurse who wheeled my daughter back to anesthesia did not look at her chart; called my daughter a boy, didn't know her name, was rushed and confusing as she described the process my daughter was about to go through (opposite of helping her feel safe). My biggest complaint was when my daughter came out of anesthesia, I felt I had to tell the nurses what to do. We were warned the process of waking up can be rough, but I don't know why they waited until after she was awake to take out her IV. She is 7. She began circling the bed and tangling herself up...I was trying to figure out how to hold her. I asked if she needed the IVs. They said no...then they decided to unhook her. Then, she began grasping at her throat so seriously, and sobbing (which I thought could be normal). After about 5 minutes of this, I asked "what pain medication does she have in her system?" The nurses (who are right there watching all of this) then checked her chart and said, "oh she does need pain medication." It took them another 5-7 minutes to get her the pain meds. Not okay. I had to repeatedly ask for tissues (none in the room) and her water to be refilled, even though the nurses were standing right there. This was an awful experience for a 7 year old. I knew it would not be fun but I felt a lot of this could have been anticipated and prevented. Plus, I felt I was having to instruct the nurses on their job.

BS&W Surgicare is located across the street from Baylor Plano. The staff, nurses and…read moreanesthesiologists took great care of me. They had me prepped and ready to go 1.5hr before each of my surgeries. My son and I were really impressed with the post-op nurse the 2nd time around. Sadly, I cannot remember his name but he was only at location to help out. Excellent and caring staff!