Looks like new customers get treated well. The rest of us get to watch unoccupied employees hang…read moreout and chat. I count six customers including myself, ten employees including one Manager....but three of us are just waiting.

Everything. Horrible customer service. Could not give me the store number to form a complaint. Lazy…read moreand unwilling to help customers!! This kind of store makes you want to give up on Xfinity all together. Do not come to this store unless you want to be offended, ignored and not serviced by young people without manners or knowledge!! A star is too much -5 is the proper rating!!

Xfinity Comcast has been a thorn on my side. I'm forced to subscribe because of limited choices in…read moreinternet speed. Every time I visit the store they do try to get you in & out of the store quickly. I think the motivation is for their bottom line. Serving more people in a short time, high turnover must be part of their measurement. Not necessarily good for consumers. Last week we had a problem with our cable box at work so we visited the store in Roosevelt. When we got there we were in & out quickly with our box in hand. Impressive, right? Not so fast. Got back to the office and after many attempts the box simply did not work. Got on the phone annoyed and feeling lucky to speak to a human, was advised "the store is only for residential customers. Duh.....someone at the store should have figured it out after looking at our account. What can I say Comcast you always disappoint both in business account & also in my personal account. Cable & Internet service seems to go down at the worse possible time. If not for the Internet speed & lack of an alternative I would have hightailed away from Comcast. One can only hope for a better alternative to come our way. Hopeful in Jax.

I want to this location on two different occasions a month apart and asked for the Xb10 modem…read morebecause customer service told me that I can go in the store to grab this modem on two different occasions I was told at the store that my address does not qualify for the new modem and I went to a different location with no problem. I received the modem and it works great.

Everyone is very helpful and Professional. However disappointed with the actual Xfinity network…read moreexperience. We are having to run our backup Xfinity extender and programs / movies/ shows and news consistently interrupted .

If I could give zero starts I would. My husband and I just moved into our first home and had an…read moreappointment for Xfinity to come out and install our WiFi on March 21st. They said that they were here, come to find out they weren't and never came. They then couldn't reschedule until 5 days later for today... lol insane. Here we are today, we scheduled them to come from 3-5 and we got a call saying that they will be here well after the time slot that worked for us and that we may need to reschedule. Wild.

If I could give them a negative review, I would for sure. I went in for help because I am unable to…read moreshut off or arm my home security system from my phone. And they literally said sorry, can't help! Did NOT even try to help or call customer service for me.....NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The people at that store are unprofessional cold and rude. First of all you have to take a number…read moreand wait like u are in a deli. Its slow rude as they try to justify why you are paying so much for basic cable with no stations. You have to go in. They dont have a customer service phone line at all. Its totally unprofessional when you go in and ask for a break down of bill and charges. They act like you are bothering them. I hate that store I hate the set up. If I could id switch everything I could but t mobile and there 5G is not available in my area yet? Cable xnfinity trys to control certain area's so noone else can cover there service area. Every worker needs a attuide adjustment. Avoid it at all costs.

I posted about 2 wks ago. our saga continues. we purchased an I phone on 4/4. We never recieved it…read more Almost 5 wks later all we get is the run around. No phone, no refund and a standoff to just wait. Called corporate; promises but no results. They can't even cancel the order. I'll post again later, but for now be cautious They all seem incompetent. We will now change carriers and hopefully Comcast will release us without a 5 week fight.

I had them when I lived in Gainesville. The 5-gig service was lightning fast. Going so fast, you…read morecould get you where you needed to go before you even thought about going there. TV streaming was flawless, no spooling nightmares. No frozen screens. All smart devices worked great and for once the ring camera did'nt have a giant delay between the time of identifying someone and when I was notified.

IQ Fiber Won't Honor Their Repair Statement…read more IQ Fiber ran wires down our street. When the workers asked us to turn on our sprinkler lines to make sure they were running properly, we saw that one line near the line they ran was not working. The supervisor on our site assured me that when we got our sprinkler people to find the leak and repair it, they would cover the cost. We use a private sprinkler company who went above and beyond to finally find the broken pipe right by the box IQ Fiber installed. We sent IQ Fiber multiple pictures showing the broken pipe by their installed box along with an invoice that stated company name and cost of repair. IQ Fiber stated they would not honor the invoice since the private company could not give them some ID number they wanted. This was not a neighbor of friend making the repair, it is a legitimate company but they would not honor their statement to cover the cost. I would never allow them to provide any service to my house. I wonder how many other people have had the same issues with this company. I highly recommend my sprinkler company but would never recommend IQ Fiber since they don't make things right after they cause damage.

Its a Saturday. So the staff was very polite, welcoming, and…read moreapologetic. 2 staff members waiting on 8-12 customers, one at a time. Things to do today, I couldn't wait around longer than the 20 minutes I had already done. Went home and went called a few places, my iphone 13 will be delivered in 2 weeks by Xfinity. Badly understaffed for a weekend, but like I said very polite employees

I was overall satisfied with my experience here. America (sales rep) was prompt in assisting me…read morewhen I walked in. I told her what service I was looking for (internet) and she got me a new box right away and she also assisted with set up so I'll be up and running when I got back home !