With a lot of us WORKING from home.. we need our connection to keep our job. We have…read moremeetings/schedules to keep. All I ask is to be notified when service is going to be down so I can plan my day. Comcast has scheduled maintenance that they need to let customers know the day before. This is the second time in about 2 months that my internet went down without warning.

Heaven help me. I have a love hate relationship with Comcast. They are bad. Customer service is…read moreawful. My email account, voicemail retrieval just quit working. A few days later, there were news reports of hacking. Of course, Comcast never will admit that they were hacked. It took them almost three weeks to repair my service.

I had them when I lived in Gainesville. The 5-gig service was lightning fast. Going so fast, you…read morecould get you where you needed to go before you even thought about going there. TV streaming was flawless, no spooling nightmares. No frozen screens. All smart devices worked great and for once the ring camera did'nt have a giant delay between the time of identifying someone and when I was notified.

IQ Fiber Won't Honor Their Repair Statement…read more IQ Fiber ran wires down our street. When the workers asked us to turn on our sprinkler lines to make sure they were running properly, we saw that one line near the line they ran was not working. The supervisor on our site assured me that when we got our sprinkler people to find the leak and repair it, they would cover the cost. We use a private sprinkler company who went above and beyond to finally find the broken pipe right by the box IQ Fiber installed. We sent IQ Fiber multiple pictures showing the broken pipe by their installed box along with an invoice that stated company name and cost of repair. IQ Fiber stated they would not honor the invoice since the private company could not give them some ID number they wanted. This was not a neighbor of friend making the repair, it is a legitimate company but they would not honor their statement to cover the cost. I would never allow them to provide any service to my house. I wonder how many other people have had the same issues with this company. I highly recommend my sprinkler company but would never recommend IQ Fiber since they don't make things right after they cause damage.

We've been Verizon customers for around 15 years now. Honestly I've had zero issues with the…read moreservice or customer service! Today we went in to add another cellular line to our account. Ryan our customer service representative was super friendly and very helpful! We definitely recommend Verizon Wireless. We also have Verizon home internet and have zero issues with that as well! Thank you Verizon for providing great service and thank you Ryan for providing great customer service!!!!

Went in yesterday to sort out my e-sim issues. Was transferring from my old iPhone 14+ to 17 Pro…read moreMax during Verizon's outage. I got the new phone set up but the e-sim was locked. I was 'greeted' by a monosyllabic guy at the front door. I tried to explain the problem but he just took the phone and started clicking around. Still at the front door. I asked if we might move to a desk and sit down. It was like speaking Mandarin. He clicked around for around 10 minutes with help from two other employees. He then shoved the phone at me and said 'here'. I took it to verify the sim was properly working and walked out. I think i exchanged 5 words with this guy. The whole place was full of a ragtag collection who definitely didn't seem like they wanted to be there. To turn my old phone in i went to the location on Roosevelt Blvd. Quite the opposite. A young man greeted me at the door with his name, we sat down and he took the phone and marked it as exchanged. The atmosphere in these two locations was just the opposite. Not sure why.

Thank you so much for assisting myself and family Top notch…read moreProfessional great sales associate Offed all I could have under family business by plan to save money snd continue to use a great network Please share this with your Regional sales associate manager. Sincerely Chris Novello Verision customer Saint John's Florida Thank you Bret ,,And the other men who served me on my Business Account Chris Novello Pressure' Washing Jacksonville Area Florida Veteran Owned Small Business 910-584-4171 Julington Creek

I have to say I am surprised by the lack of customer service we just received while visiting this…read morestore. Out of respect, I will not use the gentleman's first name, but suffice to say he was not centered on customer service, was short, and his response is borderline rude. It was almost as if you were being penalized for asking any questions. I had gone to a different Verizon location to get information and I felt that maybe it was time to make our decision, but based upon this gentleman we walked out.

I never write reviews, but I feel I must. Our Verizon just down the street at Murabella we found…read moreout is privately owned and their tech skills are terrible. My husband went in with one problem and came out with two more that affected my phone as well!!!! Chad at this location fixed us up in 5 minutes! He didn't seem to mind that he was fixing someone else's blunder. He was pleasant and patient ... just what seniors need after getting the run around for a couple days in another place and on the phone with Apple. Thank you Chad! We will be back for our new phones very soon.

I just left this store and will never return! The General Manager Chad was beyond rude! We have 6…read morelines with Verizon and have been coustemers for over 30 years. After reading some other reviews it seems that Chad has been rude for a very long time. The only reason we are still with Verizon was the coustemer service rep Mary. She completely fixed our problem! Chad needs to look at a different line of work and Verizon definitely needs to take notice of their problem in St Augustine .

Christopher M. at Verizon deserves serious recognition from leadership. I've been dealing with an…read moreaccount issue for over four months and spoke with more than 15 Verizon employees without getting it resolved. Christopher stepped in and fixed everything in under 45 minutes. He was incredibly efficient, knowledgeable, and genuinely kind throughout the entire process. After so many frustrating attempts to solve this issue, Christopher was by far the most competent and helpful representative I encountered. To be clear, these five stars are for Chris, not Verizon as a whole. Christopher, and employees like him, deserve to be recognized internally and considered for advancement or promotion. Chris represents the level of service Verizon needs to strive for. Thanks to him, I am able to remain a loyal customer to Verizon.

Very happy and it enjoyable service Everyone was helpful to…read moreall the customers in store