After nearly 20 years as a SafeTouch customer, I never expected my relationship with the company to…read moreend this way. I called to temporarily pause my monitoring service while our home is being remodeled. After waiting on hold for about 20 minutes and being transferred to a cancellation specialist, I was told that pausing service wasn't an option. When I asked about canceling and restarting once the remodel was complete, I was informed that I would have to pay the remaining balance of my contract. The problem is that I didn't even realize I was under a contract. In 2024, after my system lost its connection and SafeTouch was no longer monitoring my home, I was told my equipment needed to be upgraded to restore service and that the upgrade would be free of charge. What I wasn't aware of was that the paperwork I signed also extended my contract through 2029. After spending even more time on the phone, I decided to cancel anyway, even though it cost me approximately $1,400. To add to the frustration, after all of that, I was told I still had to send an email requesting cancellation before they could process it. I've been a loyal customer for almost two decades, and this experience was incredibly disappointing. A company should value long-term customers and be transparent about contract terms, especially when presenting something as a "free" upgrade. Unfortunately, because of this experience, I can no longer recommend SafeTouch.

I bought a security system with a lifetime warranty and now that that company is no longer in…read morebusiness Safe Touch will not honor their warranty. I have been a loyal customer for over 20 years and I would have to pay for a new system. I am severing tires with the company that does not believe in customer service nor taking care of their customers. Safe Touch has a low customer raining here on Yelp due to their inability to meet their obligations and take care of their customers.

We had a power outage due to a lightning strike on 8/18/22 which caused our alarm system to…read moreconstantly blare. We received no help from Scott Alarm and we stopped the noise by removing the battery. When the power came back on at 2 in the morning, the system blared again. Two police officers came in response to the alarm and assisted us in disconnecting the sound device. While they were in our home, we called Scott Alarm 3 times, each time being told they would connect us to their service department. No one in the service department ever answered, even after we had explained that police officers were in our home trying to assist us with the alarm. Since that time, we have left numerous detailed messages which have never been answered. We are paying for an alarm system that has left us unprotected for 5 days and we are outraged! There seems to be no way to get this company to perform according to our contract with them. We tried to stop payment to them and there was no way to do this. If anyone has a suggestion on how to get relief from this company, please post that as soon as possible.

Salesman came by. Gave me a quote. Three days later system installed and did exactly what they…read moresaid. A pleasure to do business with. Also very good price. I will do business with them again on my other properties. No doubt

I'll add more photos and videos. Worst experience ive ever had! 1600 plus and this is what im left…read morewith??? scott did it himself too... Its not even smooth surfaces he said they dont do sanding .... i HAVE to retexture my wall myself Fine i get it but the guy who cut holes in our walls 2 yrs ago to instal caneras did a better mudding/fill job than this guy. Ill be going through all camera footage as ive already seen he's hit my wall with our metal ladder too many times to count yesterday and now i get to finish and fix his poor filling job on ALL cut outs in my home MYSELF. Ill post videos if i can when i download them. It was excuse after excuse on MULTIPLE THINGS. Pitiful and yes my husband agrees! I atleast was taught how to use mud fill it and SMOOTH it out . Scott said they only do rough patch no sanding but all other customers are happy with it.... really??? I highly doub it!.... i hope his wife would be happy with this final product in THEIER home if they wer3 just a customer because its not GOOD BUSINESS and now we are telling our neighbors not to use them! Nice guy at 1st til confronted but very very condiscending today and knew he was but so glad i have it on audio from my hall camera. nobody would be happy with this so called fill in the holes and cracks. My husband has severe back problems and dr visits and cant be home 100% of tge time besies im not dumb or new to patchwork as we had to when we sold our old home and yes I A FEMALE DID IT! Needless to say we waited to see if he would do better yesterday or but Today it got worse. This is the "owner" lol thats pitiful and NOT WORTH OVER 1600 when im gonna spend even more to fix it what he shoould have done because noe even holes or screws are fully covered still indents around his cut outs and the filler isnt smooth at all and then texture it again myselfi can do that!! Very very disappointed!!!!.... im glad i have cameras in and outside my home GARAGE INCLUDED These pictures are from the 3 total visits hes made and WE WILL NOT ALLOW A 4TH!!!....sure things work but I mean for 1600 plus no i should not have to do this bull myself. If my husbands back wasn't so messed up and dr appointments and physical therapy and chiropractor he'd be here the whole time every time. I do have a few pictures as well text message wise to show other inconsistent information. His "clean-up " is a joke he got mud all over the picture I has specifically made by an artist of our deceased cat for my husband and the only thing that looks good is my daughters chandelier in her room but we found mud on it too now. Its poor service on the tail end and im WAITING on the desk faceplate that will hopefully be given to me as its already paid for as we paid Scott in full now. Yup gotta wait for drake customer service and blah blah blah. Look we all have real life problems but there are so many in consistency with what he said yesterday and today . I see why only 17 reviews and very little reviews elsewhere now. Its ridiculous! Scott set the price added on more fine I get that BUT if I knew my walls and all the holes would look like this when finished ummmmmm no. There's no way other people can be happy with this type of "rough patchwork " id like to see those pics. So if you have a simple project they might be ok if its more than a light then PAY THE EXTRA $$$ . I really dont care what his responses are as i have proof of poor execution and im not a young dumb woman or anything. I was an army brat im not incapable of doing things. A blind person could have done this patchwork better than he did! No i dont want Scott back in my home EVER. I feel sorry for people who hire him and HOPE they see this and my pictures! Good luck everyone just pay the extra $!!! highly highly do NOT recomend ! I'll add more pictures today!

After spending over a week searching for an electrician to come take a look at a partial loss of…read morepower to one side of my house, I found SOS. Their first available appointment was a week out, probably because they are the ONLY electricians that actually answer the phone or return phone calls. Two gentlemen came out to my house and spent an hour or so checking each point in the current until they were able to identify the issue and fixed it quickly once located. All in all came out to about $100/HR. Both electricians were extremely nice, knowledgeable, and honest. I would use them again for sure.

Great company! Been doing business with Richard for years! He's the best in this town. Affordable,…read morereliable, responsive, integrity. Those are what describe Ossi the best.

Big thanks to AJ and the team at Atlantic Security! I'm happy to have the house finally secured…read more It's a great feeling! I will recommend Atlantic Security to all of my friends and family. Thank you!

I'm writing this because today's interaction with Atlantic Security was so unprofessional that it…read moregenuinely shocked me. Months ago, I called Atlantic for a quote on a system. I decided to keep researching, because unlike many customers, I don't jump into expensive security decisions blindly. After doing extensive research, I determined that the DSC NEO system was the right fit for me. I contacted Atlantic Security again and requested a quote specifically for the NEO. The quote came back at over $5,000, which was unnecessarily high, so I declined politely. A few months later, I purchased the DSC NEO directly from Tyco Integrated / Johnson Controls--the manufacturer. Today, I called Atlantic Security to inquire about installation and monitoring. Instead of receiving normal customer service, I was spoken to with a snarky, condescending attitude by a representative named Laina. She told me they were "not interested in doing business with me" and that I had "wasted their time multiple times." This is completely unacceptable. Comparing prices, researching equipment, and ensuring I make the right decision on a multi-thousand-dollar security system is not "wasting time." That is called being a smart consumer. These are major decisions--not impulse purchases. Here's the part Atlantic clearly didn't bother to consider: My father's company is a major corporation with multiple homes, buildings, and commercial sites--every one of which is secured and monitored. He is one of Atlantic Security's largest clients. In addition: I personally own a large technology company, and the amount of future business Atlantic could have received from me alone is something they clearly can't even begin to fathom. Because of the disrespect I experienced from one representative, Atlantic Security has now jeopardized--and likely completely lost--two major long-term clients representing a massive amount of revenue. All because of one employee who chose to speak to a customer with rudeness, attitude, and zero professionalism. I will be filing a formal BBB complaint. At minimum, Atlantic Security needs to retrain or reassign Laina, because speaking to paying clients or potential clients that way is unacceptable in any industry--let alone the security industry. Congratulations, Atlantic Security. In a single phone call, you managed to lose a tremendous amount of business from two extremely large companies

Total.Scam! Don't sign up!…read more If you cancel and follow the contract rules they say/ confirm they have canceled your service, stop billing you, confirm cancellation, and even issue refunds. Then 3 years later sell your canceled account to a collection agency who puts collections on your credit. Hoping you will just give up and pay them thousands of dollars ( they are not entitled to) What a nightmare!

Worst Alarm Monitoring service when it billing and cancellation…read more They try to lock you into long term contracts of 4 years. They increase your bill almost monthly little amounts that add up. They just run you around in circles transferring you to different departments and no one picks up if you want to cancel.

I had a low battery alert to my phone for my smoke detector. Called Vector, they came out THE SAME…read moreDAY TO CHANGE IT!! That's what I call SERVICE!! The best I've had in a long while! The tech asked if I was interested in cameras; took a measurement of my WiFi signal; and was able to installation driveway camera WILE HE WAS HERE!! And it wasn't too expensive! Very friendly and knowledgeable! The Vector tech really took care of my system!!

Absolutely horrible. After being a customer for over 18 1/2…read moreyears, we have requested cancellation of our monitoring service. We gave them a chance to offer us a solution to remove the necessary wired phone line. They only offered us an option to pay $200 for a cellular communicator and then significantly INCREASE our monthly monitoring charge plus start again on a 3 year contract. Who would agree to this? 18 1/2 years as a customer isn't enough? To stay as a customer of their monitoring service we would now need to start all over on another 3 year contract. Is that reasonable? So we had to cancel, but Vector will not process it. When we called they said we had to email to cancel. When we emailed, they responded we had to call. What kind of company behaves this way? You can read other customer reviews here on yelp. Vector isn't even responding to these customer issues shown on Yelp. What does that tell you? Is that how a reputable organization behaves? We have now filed a Better Business Bureau complaint to get our billing stopped and the service cancelled. Should this be necessary to cancel a simple monitoring service after being a customer for 18 1/2 years?

Strada did all the electric work in my new build home. I started having issues with my outlets…read moresparking several months shy of my 2 year home warranty passing. At year 3 my outlet caught on fire. I called the company and they did not offer me any type of help!!!!

I requested a quote through Yelp to put in a four prong socket for a dryer. Strada was one of the…read morequickest to respond and gave me a very reasonable quote. They were able to come out quickly and did a great job. While they were there I asked them to quote how much extra it would be to run some electric to a the back yard area and they provided a reasonable quote for that as well. When they came back out to do that work I let them know I had somewhere to be later that afternoon so they were super efficient and cognizant of my time. I would definitely recommend them for any electrical needs. They did quality work for a reasonable price and respected my time.

I payed for all the equipment so I would not have a contract and still somehow have a contract my…read morefault for not reading everything and trusting they did as I asked. Also name spelled wrong on the contract asked everything I had to call for them to correct it and they couldn't even do that. Had to speak to 3 different people to cancel the contract. Having to give out the same information. Horrible company horrible service would never recommend or use again. Unable to give zero stars.

Buyer beware - we had to move my sister in law to assisted living and sell the house so I canceled…read morethe service. ADT still charged me $276.22 to account for the remainder of time on the contract even though we had no choice. I asked about a complaint department and if you can believe it you have to actually mail a letter to PO Box so you know that will never get answered. Very disappointed and I will never use their services again.

Came by Firebirds Wood Fired Grill around 5:30 to catch their happy hour, and it ended up being…read moreexactly the kind of relaxing Tuesday evening I needed. From the moment I sat at the bar, Mat and Gracie made the experience top-tier. They were attentive without being overbearing, kept everything flowing smoothly, and genuinely provided great customer service.....it's always a plus when bartenders help set the tone for the entire visit. The atmosphere was just right. Dim lighting, easy conversation, and an overall calm vibe made it feel cozy but still social. There was even a group of women there for what looked like a social gathering, which added a nice, lively touch without taking away from the relaxed ambiance. As for the food....excellent. Everything came out just right and paired perfectly with the laid-back mood of the evening. Between the inviting atmosphere, solid happy hour energy, and standout service from Mat and Gracie, this spot delivered. Definitely a great go-to for unwinding after a long day.

Walking into Firebirds Wood Fired Grill was a warm and welcoming experience. We were greeted by the…read morehostess, and a kind gentleman even opened the door for us. We were seated outside, where there was a nice breeze and a TV. Since it was our first time visiting, our server welcomed us and gave us a few minutes to decide after explaining that we might need some time to look over the menu. Unfortunately, our server wasn't very attentive. Her energy seemed low, and it felt like she was rushing through everything instead of focusing on the small details that make for great customer service. 6/10 I decided to order the Smokehouse Burger (medium) with no onions, and added lettuce, tomatoes, mayo, ketchup, and mustard. The burger started off strong with a nice smoky flavor, and the tanginess of the BBQ sauce gave it a great taste. However, the burger patty itself lacked seasoning and didn't have the flavor I was expecting. The bacon was nice and crispy, which was a plus. Overall, this wasn't my favorite burger I've had over the past few days. The BBQ sauce carried the entire burger and overpowered everything else instead of complementing it. 7/10 The fries were soft and fluffy, but I do wish they had been a little crispier. Some of them also seemed slightly undercooked. 7/10