Based on my many earlier years of encounters using Safe Touch I would have given it at least a 4…read morestar rating. But based on my overall fairly recent experiences with Safe Touch company, prior to when I very recently received assistance from Safe Touch's employee Justin, I would have given S T just 3 stars. However I would if possible definitely want to give more than 5 stars to Justin in the Jacksonville Safe Touch service center. Justin is an extremely helpful and a very patient service representative!! I have had three different issues come up over the past month re: 3 different component failures within my Safe Touch security system. All 3 issues occurred on weekend days when the Tallahassee office is closed during the weekend. I thus called S T's Jacksonville location. In doing so, I was very fortunate to have reached Justin. He was able to guide me through the process that was necessary in order to stop what had been a failed component's weekend long beeping warning sounds :-( . And today Justin very patiently stepped me though the processes that helped to rectify a third system component which had caused my entire security system to completely stop functioning over the weekend. I truly hope Safe Touch's management team fully realizes just how very fortunate S T is to have an exemplary employee such as Justin. He is an extremely helpful, knowledgeable, patient and a very kind S T representative!! If I possibly could, I would certainly want to give him more than just 5 Stars!!! Janice S.

After nearly 20 years as a SafeTouch customer, I never expected my relationship with the company to…read moreend this way. I called to temporarily pause my monitoring service while our home is being remodeled. After waiting on hold for about 20 minutes and being transferred to a cancellation specialist, I was told that pausing service wasn't an option. When I asked about canceling and restarting once the remodel was complete, I was informed that I would have to pay the remaining balance of my contract. The problem is that I didn't even realize I was under a contract. In 2024, after my system lost its connection and SafeTouch was no longer monitoring my home, I was told my equipment needed to be upgraded to restore service and that the upgrade would be free of charge. What I wasn't aware of was that the paperwork I signed also extended my contract through 2029. After spending even more time on the phone, I decided to cancel anyway, even though it cost me approximately $1,400. To add to the frustration, after all of that, I was told I still had to send an email requesting cancellation before they could process it. I've been a loyal customer for almost two decades, and this experience was incredibly disappointing. A company should value long-term customers and be transparent about contract terms, especially when presenting something as a "free" upgrade. Unfortunately, because of this experience, I can no longer recommend SafeTouch.

As of 23 March 2025, I' been a customer of Vivint since the middle of 2022. Over the last 12…read moremonths, the smoke/carbon detector has been going off more frequently as every month past. When talking with Vivint Representative during trouble shooting, there response was the dust is why the alarm would activate. I had my ventilation ducts cleaned, and after several weeks, the alarm continued to be set off 3 to 4 times per month. Finally, Vivint agreed to replace the detector. The same vivint Representative I spoke with on replacing the device, said I would also receive prepaid postage to return the old faulty detector. Upon receiving the new detector, I opened the package to find the new detector with no prepaid postage label or even a return address to ship the old faulty smoke detector. The directions were not detailed enough to program the new detector into the vivint hub panel. So, I had to call Vivint and to get the detector setup and get them to email me a return address to mail the faulty detector to (58 minute phone call), which should have not taken over 10 to 15minutes at the most to complete. Here is further information, highlighting why the phone call took so long. First of all, customer service had very broken English, I could barely make out every other word they were saying. I was having to ask them to repeat what they were saying. 2nd, I ask them to clarify procedures for returning the faulty equipment. The Representative, first said the faulty equipment didn't have to be returned (red flag) completely contradicting what the first Representative had told me 10 days prior. I told the Representative, that I'm not going to be on the hook for a ridiculous fee of not returning faulty equipment, and the information that he was giving me was conflicting information of the first representative. I requested email to be sent to me with a address to ship the faulty equipment to, and after 45minutes waiting on the phone, I finally received the email. It didn't take but 5 minutes to give him the numbers off the new device and he manually entered it in his system and it appeared on my security panel. Vivint has a good product in my opinion, please work on the setup instructions and improving customer service. I hope this review has been helpful.

Likely the most dishonest and lazy company I have ever dealt with…read more First, they lied about the contract length on the phone. The rep who signed us up was "very helpful," but misled us into believing the 5-year term was for "financing" only -- not a contract -- and that we could cancel anytime. Dishonest right out of the gate. When I called back to ask about it, the rep said, "It's not what was said on the phone, it was in the contract." A company with real integrity, apparently. The service side is just as bad -- absolutely lazy. After the initial install, I tried multiple times to reach my local rep about adding some other options. Crickets. A year later, we needed service to reinstall part of the system. The technician, Tom Frank (badge #2520), was completely uninterested in helping. We had 6 sensors already wired to the panel that just needed to be mounted -- two screws each, one ladder, maybe an hour's work. He said he only had 1.5 hours, then canceled the entire appointment rather than mount even one sensor, leaving my family unprotected. I intend to report them to the CFPB for misleading financial sales tactics, and to the BBB and every review site I can find. Fair is fair. To be balanced: the cameras themselves are great.

I'm writing this because today's interaction with Atlantic Security was so unprofessional that it…read moregenuinely shocked me. Months ago, I called Atlantic for a quote on a system. I decided to keep researching, because unlike many customers, I don't jump into expensive security decisions blindly. After doing extensive research, I determined that the DSC NEO system was the right fit for me. I contacted Atlantic Security again and requested a quote specifically for the NEO. The quote came back at over $5,000, which was unnecessarily high, so I declined politely. A few months later, I purchased the DSC NEO directly from Tyco Integrated / Johnson Controls--the manufacturer. Today, I called Atlantic Security to inquire about installation and monitoring. Instead of receiving normal customer service, I was spoken to with a snarky, condescending attitude by a representative named Laina. She told me they were "not interested in doing business with me" and that I had "wasted their time multiple times." This is completely unacceptable. Comparing prices, researching equipment, and ensuring I make the right decision on a multi-thousand-dollar security system is not "wasting time." That is called being a smart consumer. These are major decisions--not impulse purchases. Here's the part Atlantic clearly didn't bother to consider: My father's company is a major corporation with multiple homes, buildings, and commercial sites--every one of which is secured and monitored. He is one of Atlantic Security's largest clients. In addition: I personally own a large technology company, and the amount of future business Atlantic could have received from me alone is something they clearly can't even begin to fathom. Because of the disrespect I experienced from one representative, Atlantic Security has now jeopardized--and likely completely lost--two major long-term clients representing a massive amount of revenue. All because of one employee who chose to speak to a customer with rudeness, attitude, and zero professionalism. I will be filing a formal BBB complaint. At minimum, Atlantic Security needs to retrain or reassign Laina, because speaking to paying clients or potential clients that way is unacceptable in any industry--let alone the security industry. Congratulations, Atlantic Security. In a single phone call, you managed to lose a tremendous amount of business from two extremely large companies

This company's billing department needs professional training. I've sent over every payment made…read moreper month since March 2022 validated by bank statements, and as of today 9/08/2022, they have not corrected the problem. my last request to Atlantic Security was as follows: See below Please explain, Obviously, the accuracy of this matter is incorrect. I need a detailed report of all payments received to date. Please reference with invoice numbers. See your last error report response below. From: AR Dept ardept@atlanticcompanies.net Date: May 23, 2022, at 2:57:42 PM EDT To: Ron Brooks Ron-Brooks@outlook.com Subject: RE: Statement Dear RTB We have updated our records to show recent payments made on May 03, 2022, for invoice 245433. However, the payment made on March 24, 2022, is for invoice 241359, not 237851. So, invoice 237851 is still due and outstanding. Please don't hesitate to call me on the number below should you have any questions. Thank you for your business. Mat Cueva Accounting Clerk I ATLANTIC SECURITY Corporate: (904) 743-8444 ext. 122 | Fax: (904) 743-8466 1714 Cesery Blvd Jacksonville, FL. 32211 ardept@atlanticcompanies.net | www.atlanticcompanies.net From: Ron Brooks Ron-Brooks@outlook.com Sent: Thursday, May 5, 2022, 9:20 PM To: AR Dept ardept@atlanticcompanies.net Cc: Ads security Ads localprocess@gmail.com Subject: Re: Statement attention AR, Please update your records. See attachments.

This is the local Jacksonville ADT sales center office which assists customers nationwide for their…read moreaccounts. I have been pleased with the majority of my interactions with ADT reps about my residential security system and found them to be courteous and customer focused. ADT continues to be a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. I am pleased that ADT is making security more accessible than ever before, and backed by 24/7 customer support!

I payed for all the equipment so I would not have a contract and still somehow have a contract my…read morefault for not reading everything and trusting they did as I asked. Also name spelled wrong on the contract asked everything I had to call for them to correct it and they couldn't even do that. Had to speak to 3 different people to cancel the contract. Having to give out the same information. Horrible company horrible service would never recommend or use again. Unable to give zero stars.

Very professional with written estimate and clear breakdown of service being performed. Great…read moreflexibility on availability and priced well with good communication. Highly recommend.

Outstanding service from the first call. Kevin is…read moreprofessional , on time , knowledgeable, and reliable. I would highly recommend Kevin for your home services and projects.

My daughter has a home built in 1930 and her front door and lockset is an antique! But the guys at…read moreDege's Lock did a masterful job fixing the lock and making it operational. Thanks guys!!

When you walk in, you will definitely know these folks know their trade. Well versed in knowledge…read moreacross the board and readily available to assist

Outstanding service and products. Bates got us setup for home security ASAP during the COVID-19…read morecrisis. Everyone on the team was super: Chris in sales, Joseph and Marvin for installation, and Sydney in billing. A+

From the owner: From Orange Park to Jax Beach, and from Hollyford on south to Naval Air Station Jacksonville, there…read moreisn't a business or residence in the Jacksonville area that Bates Security can't protect. We install state-of-the-art burglary systems, access control systems, video surveil­lance systems, and fire detection systems that save lives every day. Even if a system is already installed by another company, we can monitor it as well. If something does trigger an alarm, first responders can be alerted within seconds thanks to our monitoring station.