Great company! Been doing business with Richard for years! He's the best in this town. Affordable,…read morereliable, responsive, integrity. Those are what describe Ossi the best.

After nearly 20 years as a SafeTouch customer, I never expected my relationship with the company to…read moreend this way. I called to temporarily pause my monitoring service while our home is being remodeled. After waiting on hold for about 20 minutes and being transferred to a cancellation specialist, I was told that pausing service wasn't an option. When I asked about canceling and restarting once the remodel was complete, I was informed that I would have to pay the remaining balance of my contract. The problem is that I didn't even realize I was under a contract. In 2024, after my system lost its connection and SafeTouch was no longer monitoring my home, I was told my equipment needed to be upgraded to restore service and that the upgrade would be free of charge. What I wasn't aware of was that the paperwork I signed also extended my contract through 2029. After spending even more time on the phone, I decided to cancel anyway, even though it cost me approximately $1,400. To add to the frustration, after all of that, I was told I still had to send an email requesting cancellation before they could process it. I've been a loyal customer for almost two decades, and this experience was incredibly disappointing. A company should value long-term customers and be transparent about contract terms, especially when presenting something as a "free" upgrade. Unfortunately, because of this experience, I can no longer recommend SafeTouch.

I bought a security system with a lifetime warranty and now that that company is no longer in…read morebusiness Safe Touch will not honor their warranty. I have been a loyal customer for over 20 years and I would have to pay for a new system. I am severing tires with the company that does not believe in customer service nor taking care of their customers. Safe Touch has a low customer raining here on Yelp due to their inability to meet their obligations and take care of their customers.

Likely the most dishonest and lazy company I have ever dealt with…read more First, they lied about the contract length on the phone. The rep who signed us up was "very helpful," but misled us into believing the 5-year term was for "financing" only -- not a contract -- and that we could cancel anytime. Dishonest right out of the gate. When I called back to ask about it, the rep said, "It's not what was said on the phone, it was in the contract." A company with real integrity, apparently. The service side is just as bad -- absolutely lazy. After the initial install, I tried multiple times to reach my local rep about adding some other options. Crickets. A year later, we needed service to reinstall part of the system. The technician, Tom Frank (badge #2520), was completely uninterested in helping. We had 6 sensors already wired to the panel that just needed to be mounted -- two screws each, one ladder, maybe an hour's work. He said he only had 1.5 hours, then canceled the entire appointment rather than mount even one sensor, leaving my family unprotected. I intend to report them to the CFPB for misleading financial sales tactics, and to the BBB and every review site I can find. Fair is fair. To be balanced: the cameras themselves are great.

Scammers! Stay away from this company! They are trying to…read more sell the equipment to you then they let you hang there with all those charges for 5 years.

Big thanks to AJ and the team at Atlantic Security! I'm happy to have the house finally secured…read more It's a great feeling! I will recommend Atlantic Security to all of my friends and family. Thank you!

I'm writing this because today's interaction with Atlantic Security was so unprofessional that it…read moregenuinely shocked me. Months ago, I called Atlantic for a quote on a system. I decided to keep researching, because unlike many customers, I don't jump into expensive security decisions blindly. After doing extensive research, I determined that the DSC NEO system was the right fit for me. I contacted Atlantic Security again and requested a quote specifically for the NEO. The quote came back at over $5,000, which was unnecessarily high, so I declined politely. A few months later, I purchased the DSC NEO directly from Tyco Integrated / Johnson Controls--the manufacturer. Today, I called Atlantic Security to inquire about installation and monitoring. Instead of receiving normal customer service, I was spoken to with a snarky, condescending attitude by a representative named Laina. She told me they were "not interested in doing business with me" and that I had "wasted their time multiple times." This is completely unacceptable. Comparing prices, researching equipment, and ensuring I make the right decision on a multi-thousand-dollar security system is not "wasting time." That is called being a smart consumer. These are major decisions--not impulse purchases. Here's the part Atlantic clearly didn't bother to consider: My father's company is a major corporation with multiple homes, buildings, and commercial sites--every one of which is secured and monitored. He is one of Atlantic Security's largest clients. In addition: I personally own a large technology company, and the amount of future business Atlantic could have received from me alone is something they clearly can't even begin to fathom. Because of the disrespect I experienced from one representative, Atlantic Security has now jeopardized--and likely completely lost--two major long-term clients representing a massive amount of revenue. All because of one employee who chose to speak to a customer with rudeness, attitude, and zero professionalism. I will be filing a formal BBB complaint. At minimum, Atlantic Security needs to retrain or reassign Laina, because speaking to paying clients or potential clients that way is unacceptable in any industry--let alone the security industry. Congratulations, Atlantic Security. In a single phone call, you managed to lose a tremendous amount of business from two extremely large companies

I payed for all the equipment so I would not have a contract and still somehow have a contract my…read morefault for not reading everything and trusting they did as I asked. Also name spelled wrong on the contract asked everything I had to call for them to correct it and they couldn't even do that. Had to speak to 3 different people to cancel the contract. Having to give out the same information. Horrible company horrible service would never recommend or use again. Unable to give zero stars.

Buyer beware - we had to move my sister in law to assisted living and sell the house so I canceled…read morethe service. ADT still charged me $276.22 to account for the remainder of time on the contract even though we had no choice. I asked about a complaint department and if you can believe it you have to actually mail a letter to PO Box so you know that will never get answered. Very disappointed and I will never use their services again.

Very professional with written estimate and clear breakdown of service being performed. Great…read moreflexibility on availability and priced well with good communication. Highly recommend.

Outstanding service from the first call. Kevin is…read moreprofessional , on time , knowledgeable, and reliable. I would highly recommend Kevin for your home services and projects.

My daughter has a home built in 1930 and her front door and lockset is an antique! But the guys at…read moreDege's Lock did a masterful job fixing the lock and making it operational. Thanks guys!!

When you walk in, you will definitely know these folks know their trade. Well versed in knowledge…read moreacross the board and readily available to assist

Outstanding service and products. Bates got us setup for home security ASAP during the COVID-19…read morecrisis. Everyone on the team was super: Chris in sales, Joseph and Marvin for installation, and Sydney in billing. A+

From the owner: From Orange Park to Jax Beach, and from Hollyford on south to Naval Air Station Jacksonville, there…read moreisn't a business or residence in the Jacksonville area that Bates Security can't protect. We install state-of-the-art burglary systems, access control systems, video surveil­lance systems, and fire detection systems that save lives every day. Even if a system is already installed by another company, we can monitor it as well. If something does trigger an alarm, first responders can be alerted within seconds thanks to our monitoring station.

Monitor service recommended by neighbor. I've had more issues with VKA in the first two months of…read moreservice than the whole 20 years of service with SafeTouch! Monitor program is way more complicated than it needs to be. In addition, I feel that the program is collection information! Refuse facial recognition and locational add ons. I only have a graduate education and I'm unable be to master tutorials. Went online for assistance after VKA conveniently ignores my requests for assistance! The original installation, after discounts was four times the fee quoted to me by SafeTouch! Payed a year in advance for monitoring service! Will return to SafeTouch next year (assuming that their business hasn't been taken over by off-site programming!)

Awesome locksmith!!! Staff are friendly. I had to cut a key and program a key fob and the key…read more Price was so much better than a dealership and big box store. They were quick. Did I mentioned they are AFFORDABLE!