The knowledgeable staff members guided me through different options, finally deciding on a special…read morecamera that plugs into USB! Spook Tech offers a comprehensive selection of cutting-edge security camera and spy equipment, for both professionals and enthusiasts alike. They stock a lot of hard-to-find items and always answer my questions. A++++

Great customer service, will spend an hour just figuring out the right solutions for your problems…read morewith no hard selling or attempt to push products on you that won't fit your needs. I ended up buying nothing but leaving with 2 ideas to help my situation. But limited selection, oriented to the generic, home environment. Parking is easy and it's easy to find.

We recently asked to cancel our contract and was told we were renewed for a 5 year contract and to…read morecancel we will need to pay over $900 - pull payment up to end of contract. Really?? What company can "muscle" you into staying with them. Our first contract with SafeTouch was 2 years, our new upgraded is not living up to the service we were lead to believe we were paying for but that is okay, but we can end by paying lump sum or GET THIS, system can be turned off and we can just continue paying monthly, REALLY??? If we are not satisfied why make us continue to pay you for it???????????? update: Management called and we were able to come to an agreement in cancelling our service. Thank you for working with us.

when the battery goes dead, make sure they tell you how to go get your own and install it next…read moretime. I will get Service to come and do it. I still have not seen the battery from them. I serviced it myself.

Great company! Been doing business with Richard for years! He's the best in this town. Affordable,…read morereliable, responsive, integrity. Those are what describe Ossi the best.

As of 23 March 2025, I' been a customer of Vivint since the middle of 2022. Over the last 12…read moremonths, the smoke/carbon detector has been going off more frequently as every month past. When talking with Vivint Representative during trouble shooting, there response was the dust is why the alarm would activate. I had my ventilation ducts cleaned, and after several weeks, the alarm continued to be set off 3 to 4 times per month. Finally, Vivint agreed to replace the detector. The same vivint Representative I spoke with on replacing the device, said I would also receive prepaid postage to return the old faulty detector. Upon receiving the new detector, I opened the package to find the new detector with no prepaid postage label or even a return address to ship the old faulty smoke detector. The directions were not detailed enough to program the new detector into the vivint hub panel. So, I had to call Vivint and to get the detector setup and get them to email me a return address to mail the faulty detector to (58 minute phone call), which should have not taken over 10 to 15minutes at the most to complete. Here is further information, highlighting why the phone call took so long. First of all, customer service had very broken English, I could barely make out every other word they were saying. I was having to ask them to repeat what they were saying. 2nd, I ask them to clarify procedures for returning the faulty equipment. The Representative, first said the faulty equipment didn't have to be returned (red flag) completely contradicting what the first Representative had told me 10 days prior. I told the Representative, that I'm not going to be on the hook for a ridiculous fee of not returning faulty equipment, and the information that he was giving me was conflicting information of the first representative. I requested email to be sent to me with a address to ship the faulty equipment to, and after 45minutes waiting on the phone, I finally received the email. It didn't take but 5 minutes to give him the numbers off the new device and he manually entered it in his system and it appeared on my security panel. Vivint has a good product in my opinion, please work on the setup instructions and improving customer service. I hope this review has been helpful.

Likely the most dishonest and lazy company I have ever dealt with…read more First, they lied about the contract length on the phone. The rep who signed us up was "very helpful," but misled us into believing the 5-year term was for "financing" only -- not a contract -- and that we could cancel anytime. Dishonest right out of the gate. When I called back to ask about it, the rep said, "It's not what was said on the phone, it was in the contract." A company with real integrity, apparently. The service side is just as bad -- absolutely lazy. After the initial install, I tried multiple times to reach my local rep about adding some other options. Crickets. A year later, we needed service to reinstall part of the system. The technician, Tom Frank (badge #2520), was completely uninterested in helping. We had 6 sensors already wired to the panel that just needed to be mounted -- two screws each, one ladder, maybe an hour's work. He said he only had 1.5 hours, then canceled the entire appointment rather than mount even one sensor, leaving my family unprotected. I intend to report them to the CFPB for misleading financial sales tactics, and to the BBB and every review site I can find. Fair is fair. To be balanced: the cameras themselves are great.

I've used this company for 20 years, right through a change in ownership. But changes in personnel…read moreare very rare and there is great continuity of personnel. They are responsive, competent and helpful. They do the kind of jobs you really need for security and low maintenance: hard-wired contacts and few if any battery operated devices. I recommend them without reservation.

I called to have them quote wiring internet to various rooms in my house. That was over five days…read moreago. I called and they replied that it would take some time to send the quote. Still nothing.

Such a pleasant experience, everyone I interacted with was wonderful…read more Great pricing, quick installation, Outstanding customer service. Highly recommend this company. Mario & Dillon Thank you!!!! Y'all Rock OceanHippie

Monitor service recommended by neighbor. I've had more issues with VKA in the first two months of…read moreservice than the whole 20 years of service with SafeTouch! Monitor program is way more complicated than it needs to be. In addition, I feel that the program is collection information! Refuse facial recognition and locational add ons. I only have a graduate education and I'm unable be to master tutorials. Went online for assistance after VKA conveniently ignores my requests for assistance! The original installation, after discounts was four times the fee quoted to me by SafeTouch! Payed a year in advance for monitoring service! Will return to SafeTouch next year (assuming that their business hasn't been taken over by off-site programming!)

I had called other locksmiths that would not or could not fix my old front door lock. This company…read morecame out with no hassle and fixed it right up. He fixed the interior parts that the previous locksmith said were broken. He gave me keys and put it back together better than before! Call these before the others and save some time.

My daughter has a home built in 1930 and her front door and lockset is an antique! But the guys at…read moreDege's Lock did a masterful job fixing the lock and making it operational. Thanks guys!!

Outstanding service from the first call. Kevin is…read moreprofessional , on time , knowledgeable, and reliable. I would highly recommend Kevin for your home services and projects.

I'm so perplexed about what went wrong with this clean out. I think the corporate level is…read moredisconnected from the local guys who do the sales and cleaning because this job got messed up. We were quoted $7000 which was the middle quote of three companies I interviewed. For $7k I was expecting a meticulous cleanout from top to bottom but one and a half days into the job, they thought they were finished. I thought there would be a team of people cleaning for four days but it was just one tragic guy who I pitied it was so much work. After a discussion with corporate and an exchange of photos, guy number two shows up and cleans for only one day. Again, the job isn't finished but corporate and guy number two thinks it is. I send picks of the bathroom that didn't get touched but was included in contract and a massive amount of stuff under the master bed I mean it was crammed full of debris and filth! And refrigerator shelving that had been removed but not cleaned. Details I thought I wouldn't have to worry about. So now Guy three finished the job and we are worn down and just want it to end so we pay after they deducted the cost of a vacuum cleaner that went missing. So, I think the sales guy over sold and co tract was vague. I hope to never be in a situation where I need to use this type of service but I was impressed with the accounting department and good documentation on why some drawers were disposed of. They needed to be. Hope this helps anyone who needs this type of service.