I'm writing this because today's interaction with Atlantic Security was so unprofessional that it genuinely shocked me. Months ago, I called Atlantic for a quote on a system. I decided to keep researching, because unlike many customers, I don't jump into expensive security decisions blindly. After doing extensive research, I determined that the DSC NEO system was the right fit for me. I contacted Atlantic Security again and requested a quote specifically for the NEO. The quote came back at over $5,000, which was unnecessarily high, so I declined politely. A few months later, I purchased the DSC NEO directly from Tyco Integrated / Johnson Controls--the manufacturer. Today, I called Atlantic Security to inquire about installation and monitoring. Instead of receiving normal customer service, I was spoken to with a snarky, condescending attitude by a representative named Laina. She told me they were "not interested in doing business with me" and that I had "wasted their time multiple times." This is completely unacceptable. Comparing prices, researching equipment, and ensuring I make the right decision on a multi-thousand-dollar security system is not "wasting time." That is called being a smart consumer. These are major decisions--not impulse purchases. Here's the part Atlantic clearly didn't bother to consider: My father's company is a major corporation with multiple homes, buildings, and commercial sites--every one of which is secured and monitored. He is one of Atlantic Security's largest clients. In addition: I personally own a large technology company, and the amount of future business Atlantic could have received from me alone is something they clearly can't even begin to fathom. Because of the disrespect I experienced from one representative, Atlantic Security has now jeopardized--and likely completely lost--two major long-term clients representing a massive amount of revenue. All because of one employee who chose to speak to a customer with rudeness, attitude, and zero professionalism. I will be filing a formal BBB complaint. At minimum, Atlantic Security needs to retrain or reassign Laina, because speaking to paying clients or potential clients that way is unacceptable in any industry--let alone the security industry. Congratulations, Atlantic Security. In a single phone call, you managed to lose a tremendous amount of business from two extremely large companies read more

This company's billing department needs professional training. I've sent over every payment made per month since March 2022 validated by bank statements, and as of today 9/08/2022, they have not corrected the problem. my last request to Atlantic Security was as follows: See below Please explain, Obviously, the accuracy of this matter is incorrect. I need a detailed report of all payments received to date. Please reference with invoice numbers. See your last error report response below. From: AR Dept ardept@atlanticcompanies.net Date: May 23, 2022, at 2:57:42 PM EDT To: Ron Brooks Ron-Brooks@outlook.com Subject: RE: Statement Dear RTB We have updated our records to show recent payments made on May 03, 2022, for invoice 245433. However, the payment made on March 24, 2022, is for invoice 241359, not 237851. So, invoice 237851 is still due and outstanding. Please don't hesitate to call me on the number below should you have any questions. Thank you for your business. Mat Cueva Accounting Clerk I ATLANTIC SECURITY Corporate: (904) 743-8444 ext. 122 | Fax: (904) 743-8466 1714 Cesery Blvd Jacksonville, FL. 32211 ardept@atlanticcompanies.net | www.atlanticcompanies.net From: Ron Brooks Ron-Brooks@outlook.com Sent: Thursday, May 5, 2022, 9:20 PM To: AR Dept ardept@atlanticcompanies.net Cc: Ads security Ads localprocess@gmail.com Subject: Re: Statement attention AR, Please update your records. See attachments. read more

Great value. Very responsive and easy to deal with.Much, much easier to deal with and half the price of ADT Atlantic's mobile app is simply wonderful. read more

Was referred to Atlantic Security by my coworker. What an amazing experience. AJ Hall came to my house and spent over a hour going room to room to look at my current system. They were able to "takeover" my current wired system and make it wireless. I also purchased a video camera for outside. AJ answered EVERY question I had, and I had TONS! He was wonderful to work with. Then it came to install day....Shawn was friendly, thorough and clean. He made sure everything was working properly and showed me how to use the system/app. What was really impressive was the extra care he took to hide the cords. He said he wanted it to look nice! Don't hesitate to use them. They are locally owned and have competitive pricing compared to the other security companies you see out there read more

Big thanks to AJ and the team at Atlantic Security! I'm happy to have the house finally secured. It's a great feeling! I will recommend Atlantic Security to all of my friends and family. Thank you! read more

TERRIBLE SERVICE. Had XXXXXX Safe Co. but switched switched to Atlantic Security. Since the change had lots & lots of trouble. Atlantic Security has so many false alarms that Jax Beach Police won't even respond to our home anymore! Atlantic gives us repeated FALSE ALARMS and if that's not bad enough, Atlantic can't even manage phone communication properly. Tony leaves me multiple phone messages to call him back at the company (giving me the main office number that put me on hold for over 10 minutes without ever talking to a real person. see video: https://youtu.be/gIJSGCfKawk ) So irritated with the wait that I sat down and typed out this review while waiting. TOTAL TIME ON HOLD 10min 20sec. then cut off by the system as it sent me to voicemail. Opinion: Their equipment is excessively prone to FALSE ALARMS compared to XXXXXXXX Safe Co. and the company is incompetent. That's my experience. read more

This security co came and worked out many past issues. Recommended, they were also reliable... we moved and no longer needed service, but I hope to reestablish service soon! read more

I have had a great experience with Atlantic security... AJ the director of sales was awesome he was not a pushy sales person he suggested things... my technician Shawn was fantastic we talk we laugh giggled they say it takes about eight hours to get the job done it was a total of four hours with the help of Tim that came along to help Shawn and he was awesome as well... read more

I would not recommend them as they don't support their systems and back up what they sell. We installed a 10k plus system and it's been nothing but trouble. We had a door strike for access controls go bad and they want $400 to replace. It's barely 18 months old and not a second door is bad. We have technicians out at least once a month. Poor service and poor communication. read more

This is a great company to deal with for all security needs. Love them!