I'm writing this because today's interaction with Atlantic Security was so unprofessional that it…read moregenuinely shocked me. Months ago, I called Atlantic for a quote on a system. I decided to keep researching, because unlike many customers, I don't jump into expensive security decisions blindly. After doing extensive research, I determined that the DSC NEO system was the right fit for me. I contacted Atlantic Security again and requested a quote specifically for the NEO. The quote came back at over $5,000, which was unnecessarily high, so I declined politely. A few months later, I purchased the DSC NEO directly from Tyco Integrated / Johnson Controls--the manufacturer. Today, I called Atlantic Security to inquire about installation and monitoring. Instead of receiving normal customer service, I was spoken to with a snarky, condescending attitude by a representative named Laina. She told me they were "not interested in doing business with me" and that I had "wasted their time multiple times." This is completely unacceptable. Comparing prices, researching equipment, and ensuring I make the right decision on a multi-thousand-dollar security system is not "wasting time." That is called being a smart consumer. These are major decisions--not impulse purchases. Here's the part Atlantic clearly didn't bother to consider: My father's company is a major corporation with multiple homes, buildings, and commercial sites--every one of which is secured and monitored. He is one of Atlantic Security's largest clients. In addition: I personally own a large technology company, and the amount of future business Atlantic could have received from me alone is something they clearly can't even begin to fathom. Because of the disrespect I experienced from one representative, Atlantic Security has now jeopardized--and likely completely lost--two major long-term clients representing a massive amount of revenue. All because of one employee who chose to speak to a customer with rudeness, attitude, and zero professionalism. I will be filing a formal BBB complaint. At minimum, Atlantic Security needs to retrain or reassign Laina, because speaking to paying clients or potential clients that way is unacceptable in any industry--let alone the security industry. Congratulations, Atlantic Security. In a single phone call, you managed to lose a tremendous amount of business from two extremely large companies

This company's billing department needs professional training. I've sent over every payment made…read moreper month since March 2022 validated by bank statements, and as of today 9/08/2022, they have not corrected the problem. my last request to Atlantic Security was as follows: See below Please explain, Obviously, the accuracy of this matter is incorrect. I need a detailed report of all payments received to date. Please reference with invoice numbers. See your last error report response below. From: AR Dept ardept@atlanticcompanies.net Date: May 23, 2022, at 2:57:42 PM EDT To: Ron Brooks Ron-Brooks@outlook.com Subject: RE: Statement Dear RTB We have updated our records to show recent payments made on May 03, 2022, for invoice 245433. However, the payment made on March 24, 2022, is for invoice 241359, not 237851. So, invoice 237851 is still due and outstanding. Please don't hesitate to call me on the number below should you have any questions. Thank you for your business. Mat Cueva Accounting Clerk I ATLANTIC SECURITY Corporate: (904) 743-8444 ext. 122 | Fax: (904) 743-8466 1714 Cesery Blvd Jacksonville, FL. 32211 ardept@atlanticcompanies.net | www.atlanticcompanies.net From: Ron Brooks Ron-Brooks@outlook.com Sent: Thursday, May 5, 2022, 9:20 PM To: AR Dept ardept@atlanticcompanies.net Cc: Ads security Ads localprocess@gmail.com Subject: Re: Statement attention AR, Please update your records. See attachments.

Long time customer of ACS. Have always been pleased with the level of service and attention to…read moredetail their technicians provide. I'm very happy with their service and always recommend them to my friends and family.

I called to have them quote wiring internet to various rooms in my house. That was over five days…read moreago. I called and they replied that it would take some time to send the quote. Still nothing.

Great company! Been doing business with Richard for years! He's the best in this town. Affordable,…read morereliable, responsive, integrity. Those are what describe Ossi the best.

I bought a security system with a lifetime warranty and now that that company is no longer in…read morebusiness Safe Touch will not honor their warranty. I have been a loyal customer for over 20 years and I would have to pay for a new system. I am severing tires with the company that does not believe in customer service nor taking care of their customers. Safe Touch has a low customer raining here on Yelp due to their inability to meet their obligations and take care of their customers.

Based on my many earlier years of encounters using Safe Touch I would have given it at least a 4…read morestar rating. But based on my overall fairly recent experiences with Safe Touch company, prior to when I very recently received assistance from Safe Touch's employee Justin, I would have given S T just 3 stars. However I would if possible definitely want to give more than 5 stars to Justin in the Jacksonville Safe Touch service center. Justin is an extremely helpful and a very patient service representative!! I have had three different issues come up over the past month re: 3 different component failures within my Safe Touch security system. All 3 issues occurred on weekend days when the Tallahassee office is closed during the weekend. I thus called S T's Jacksonville location. In doing so, I was very fortunate to have reached Justin. He was able to guide me through the process that was necessary in order to stop what had been a failed component's weekend long beeping warning sounds :-( . And today Justin very patiently stepped me though the processes that helped to rectify a third system component which had caused my entire security system to completely stop functioning over the weekend. I truly hope Safe Touch's management team fully realizes just how very fortunate S T is to have an exemplary employee such as Justin. He is an extremely helpful, knowledgeable, patient and a very kind S T representative!! If I possibly could, I would certainly want to give him more than just 5 Stars!!! Janice S.

My daughter has a home built in 1930 and her front door and lockset is an antique! But the guys at…read moreDege's Lock did a masterful job fixing the lock and making it operational. Thanks guys!!

Amazing staff. Amazing company. The team here is well diverse easy and pleasant transactions…read morealways. They're the cheapest in town and treat you with respect. I've been going four years now, and they have never disappointed me.

Very professional with written estimate and clear breakdown of service being performed. Great…read moreflexibility on availability and priced well with good communication. Highly recommend.

Outstanding service from the first call. Kevin is…read moreprofessional , on time , knowledgeable, and reliable. I would highly recommend Kevin for your home services and projects.

Awesome locksmith!!! Staff are friendly. I had to cut a key and program a key fob and the key…read more Price was so much better than a dealership and big box store. They were quick. Did I mentioned they are AFFORDABLE!

Fast Friendly service. Great Value & quality work. Sometimes at other key kiosk ala home D / Lowe's…read morein our past experience with getting keys cut they don't seem to fit smoothly & not work to well but at Village Key shop all the keys worked as smooth and perfect as the original. If you need keys cut please go here. Thanks Village keys

Another company run by teenagers. They scheduled an appointment with me; then showed up four hours…read moreearly expecting me to be there when I'm located an hour away. Then rescheduled and cancelled again. Most corporate folks are not sitting around playing tiddly winks and video games. Keeping appointments is important. Something to consider. We'll see if they show up at the right time for the next appointment.