I bought a security system with a lifetime warranty and now that that company is no longer in…read morebusiness Safe Touch will not honor their warranty. I have been a loyal customer for over 20 years and I would have to pay for a new system. I am severing tires with the company that does not believe in customer service nor taking care of their customers. Safe Touch has a low customer raining here on Yelp due to their inability to meet their obligations and take care of their customers.

Based on my many earlier years of encounters using Safe Touch I would have given it at least a 4…read morestar rating. But based on my overall fairly recent experiences with Safe Touch company, prior to when I very recently received assistance from Safe Touch's employee Justin, I would have given S T just 3 stars. However I would if possible definitely want to give more than 5 stars to Justin in the Jacksonville Safe Touch service center. Justin is an extremely helpful and a very patient service representative!! I have had three different issues come up over the past month re: 3 different component failures within my Safe Touch security system. All 3 issues occurred on weekend days when the Tallahassee office is closed during the weekend. I thus called S T's Jacksonville location. In doing so, I was very fortunate to have reached Justin. He was able to guide me through the process that was necessary in order to stop what had been a failed component's weekend long beeping warning sounds :-( . And today Justin very patiently stepped me though the processes that helped to rectify a third system component which had caused my entire security system to completely stop functioning over the weekend. I truly hope Safe Touch's management team fully realizes just how very fortunate S T is to have an exemplary employee such as Justin. He is an extremely helpful, knowledgeable, patient and a very kind S T representative!! If I possibly could, I would certainly want to give him more than just 5 Stars!!! Janice S.

We had a power outage due to a lightning strike on 8/18/22 which caused our alarm system to…read moreconstantly blare. We received no help from Scott Alarm and we stopped the noise by removing the battery. When the power came back on at 2 in the morning, the system blared again. Two police officers came in response to the alarm and assisted us in disconnecting the sound device. While they were in our home, we called Scott Alarm 3 times, each time being told they would connect us to their service department. No one in the service department ever answered, even after we had explained that police officers were in our home trying to assist us with the alarm. Since that time, we have left numerous detailed messages which have never been answered. We are paying for an alarm system that has left us unprotected for 5 days and we are outraged! There seems to be no way to get this company to perform according to our contract with them. We tried to stop payment to them and there was no way to do this. If anyone has a suggestion on how to get relief from this company, please post that as soon as possible.

Buyer beware. Up front sales are awesome. Make you think that you are dealing with local customer…read moreoriented company. Not any where near the truth. They are not local and once you sign the contract are not different than the other national alarm companies. I do not recommend there company at all.

ADT Executive President offices kept their word and as of yesterday (after over a year), completed…read morethe installation and made the necessary upgrades in order for my system to properly operate. Thank you to Carla at the Executive Presidential level for resolving this very frustrating situation. The only thing that ADT didn't accomplish was my $100.00 referral that I gave my brother two years ago, but I guess you have to pick your battles. I am happy that the installation was completed properly, but I will not give referrals for their so called bonus- because I will never receive it. The technician was outstanding.

Predatory practices and harassment of the elderly…read more I am appalled by ADT's refusal to honor my elderly mother's cancellation requests. She sent a letter in October and called in November, yet reps repeatedly ignored her "no," circling back with sales pitches until she was forced to hang up. It took me stepping in and threatening to record the call in January for them to finally process the request - but only after 45 minutes of bullying. They continued billing her for months after she legally requested a stop. If you value honesty and respect for seniors, stay far away from this company. They don't provide security; they provide harassment.

Outstanding service and products. Bates got us setup for home security ASAP during the COVID-19…read morecrisis. Everyone on the team was super: Chris in sales, Joseph and Marvin for installation, and Sydney in billing. A+

From the owner: From Orange Park to Jax Beach, and from Hollyford on south to Naval Air Station Jacksonville, there…read moreisn't a business or residence in the Jacksonville area that Bates Security can't protect. We install state-of-the-art burglary systems, access control systems, video surveil­lance systems, and fire detection systems that save lives every day. Even if a system is already installed by another company, we can monitor it as well. If something does trigger an alarm, first responders can be alerted within seconds thanks to our monitoring station.

Worst Alarm Monitoring service when it billing and cancellation…read more They try to lock you into long term contracts of 4 years. They increase your bill almost monthly little amounts that add up. They just run you around in circles transferring you to different departments and no one picks up if you want to cancel.

Absolutely the worst service in the world!!!!!!!!! Over 8…read morehours on hold/phone time 2 months for repair. never deal with them. AVOID THEM LIKE THE PLAGE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I'm writing this because today's interaction with Atlantic Security was so unprofessional that it…read moregenuinely shocked me. Months ago, I called Atlantic for a quote on a system. I decided to keep researching, because unlike many customers, I don't jump into expensive security decisions blindly. After doing extensive research, I determined that the DSC NEO system was the right fit for me. I contacted Atlantic Security again and requested a quote specifically for the NEO. The quote came back at over $5,000, which was unnecessarily high, so I declined politely. A few months later, I purchased the DSC NEO directly from Tyco Integrated / Johnson Controls--the manufacturer. Today, I called Atlantic Security to inquire about installation and monitoring. Instead of receiving normal customer service, I was spoken to with a snarky, condescending attitude by a representative named Laina. She told me they were "not interested in doing business with me" and that I had "wasted their time multiple times." This is completely unacceptable. Comparing prices, researching equipment, and ensuring I make the right decision on a multi-thousand-dollar security system is not "wasting time." That is called being a smart consumer. These are major decisions--not impulse purchases. Here's the part Atlantic clearly didn't bother to consider: My father's company is a major corporation with multiple homes, buildings, and commercial sites--every one of which is secured and monitored. He is one of Atlantic Security's largest clients. In addition: I personally own a large technology company, and the amount of future business Atlantic could have received from me alone is something they clearly can't even begin to fathom. Because of the disrespect I experienced from one representative, Atlantic Security has now jeopardized--and likely completely lost--two major long-term clients representing a massive amount of revenue. All because of one employee who chose to speak to a customer with rudeness, attitude, and zero professionalism. I will be filing a formal BBB complaint. At minimum, Atlantic Security needs to retrain or reassign Laina, because speaking to paying clients or potential clients that way is unacceptable in any industry--let alone the security industry. Congratulations, Atlantic Security. In a single phone call, you managed to lose a tremendous amount of business from two extremely large companies

This company's billing department needs professional training. I've sent over every payment made…read moreper month since March 2022 validated by bank statements, and as of today 9/08/2022, they have not corrected the problem. my last request to Atlantic Security was as follows: See below Please explain, Obviously, the accuracy of this matter is incorrect. I need a detailed report of all payments received to date. Please reference with invoice numbers. See your last error report response below. From: AR Dept ardept@atlanticcompanies.net Date: May 23, 2022, at 2:57:42 PM EDT To: Ron Brooks Ron-Brooks@outlook.com Subject: RE: Statement Dear RTB We have updated our records to show recent payments made on May 03, 2022, for invoice 245433. However, the payment made on March 24, 2022, is for invoice 241359, not 237851. So, invoice 237851 is still due and outstanding. Please don't hesitate to call me on the number below should you have any questions. Thank you for your business. Mat Cueva Accounting Clerk I ATLANTIC SECURITY Corporate: (904) 743-8444 ext. 122 | Fax: (904) 743-8466 1714 Cesery Blvd Jacksonville, FL. 32211 ardept@atlanticcompanies.net | www.atlanticcompanies.net From: Ron Brooks Ron-Brooks@outlook.com Sent: Thursday, May 5, 2022, 9:20 PM To: AR Dept ardept@atlanticcompanies.net Cc: Ads security Ads localprocess@gmail.com Subject: Re: Statement attention AR, Please update your records. See attachments.

I had a low battery alert to my phone for my smoke detector. Called Vector, they came out THE SAME…read moreDAY TO CHANGE IT!! That's what I call SERVICE!! The best I've had in a long while! The tech asked if I was interested in cameras; took a measurement of my WiFi signal; and was able to installation driveway camera WILE HE WAS HERE!! And it wasn't too expensive! Very friendly and knowledgeable! The Vector tech really took care of my system!!

Absolutely horrible. After being a customer for over 18 1/2…read moreyears, we have requested cancellation of our monitoring service. We gave them a chance to offer us a solution to remove the necessary wired phone line. They only offered us an option to pay $200 for a cellular communicator and then significantly INCREASE our monthly monitoring charge plus start again on a 3 year contract. Who would agree to this? 18 1/2 years as a customer isn't enough? To stay as a customer of their monitoring service we would now need to start all over on another 3 year contract. Is that reasonable? So we had to cancel, but Vector will not process it. When we called they said we had to email to cancel. When we emailed, they responded we had to call. What kind of company behaves this way? You can read other customer reviews here on yelp. Vector isn't even responding to these customer issues shown on Yelp. What does that tell you? Is that how a reputable organization behaves? We have now filed a Better Business Bureau complaint to get our billing stopped and the service cancelled. Should this be necessary to cancel a simple monitoring service after being a customer for 18 1/2 years?

Great company! Been doing business with Richard for years! He's the best in this town. Affordable,…read morereliable, responsive, integrity. Those are what describe Ossi the best.

I tried to get help from Samsung and Wisenet for over 2 weeks, and kept getting transferred or…read moreforced to chat online. They were horrible!! Finally, got in touch with Ellipse Security, and it took all of 2 minutes to get the product I needed. The gal was friendly, and very knowledgeable!! Thank you for having excellent customer service relations!! I doubt I will continue to buy from Samsung anymore; they used to be a good company, but not anymore!! Thanks again Ellipse security!!! Someone had stolen my Security camera from my house, and weeks later, Someone tried to break in ! Ellipse really came through with my need for security!

I purchased a very expensive system from this company , First off the sales person told me this…read moresystem was very good and never had any problems with their systems, the system was paid for and sent, after installing the unit , The next morning after night vision was supposed to shut off well it didn't , they were stuck on black and white during they day , and would not go back to color , called the company waited almost 2 days and no response back , So we called the makers of course in China , come to find out they sent us outdated cameras that could not be updated through the DVR they sent us because it's was also outdated and not compatible with the cameras , The makers told us to contact the sellers, After several emails Ellipse security contacted us back and sent out a different DVR , the company claimed they didn't know the cameras and DVR were not up to date , they should have checked before sending out , received the new DVR to come to find out , had to spend hours on phone with China to get the the firmware installed to cameras , trying to get ahold this company for support is a ticket program , they have 1 tech , and waiting time is lengthy, not like most company's you can call and get support right away , now we have cameras going out , tried getting ahold of them and also put a ticket in over a month ago , no response, so their 3 yr warranty and life support is worthless , along with expensive system and things going out on it, This is by far the worst company I have ever had to deal. With Buyer Beware

Installed system on our new home. Being from put of town and trying to do remodeling from another…read morestate. Could not have been pleased more. They walked us through and were very detailed. Answered our questions, all ways made time for us. Three years later each time I call promptly I am taken care of. It's like ole fashion service. The owner still has time to help his customers. And the monitoring people are prompt as well. Professional and kind. And, have patience when the home owner makes a mistake. We are very pleased

From the owner: Our customers are the driving force behind our business. Customer service is paramount, and anyone…read morecan reach the owner for any problems. You are not just a number to us. We care about the safety of our customers and their families.