After nearly 20 years as a SafeTouch customer, I never expected my relationship with the company to…read moreend this way. I called to temporarily pause my monitoring service while our home is being remodeled. After waiting on hold for about 20 minutes and being transferred to a cancellation specialist, I was told that pausing service wasn't an option. When I asked about canceling and restarting once the remodel was complete, I was informed that I would have to pay the remaining balance of my contract. The problem is that I didn't even realize I was under a contract. In 2024, after my system lost its connection and SafeTouch was no longer monitoring my home, I was told my equipment needed to be upgraded to restore service and that the upgrade would be free of charge. What I wasn't aware of was that the paperwork I signed also extended my contract through 2029. After spending even more time on the phone, I decided to cancel anyway, even though it cost me approximately $1,400. To add to the frustration, after all of that, I was told I still had to send an email requesting cancellation before they could process it. I've been a loyal customer for almost two decades, and this experience was incredibly disappointing. A company should value long-term customers and be transparent about contract terms, especially when presenting something as a "free" upgrade. Unfortunately, because of this experience, I can no longer recommend SafeTouch.

I bought a security system with a lifetime warranty and now that that company is no longer in…read morebusiness Safe Touch will not honor their warranty. I have been a loyal customer for over 20 years and I would have to pay for a new system. I am severing tires with the company that does not believe in customer service nor taking care of their customers. Safe Touch has a low customer raining here on Yelp due to their inability to meet their obligations and take care of their customers.

We had a power outage due to a lightning strike on 8/18/22 which caused our alarm system to…read moreconstantly blare. We received no help from Scott Alarm and we stopped the noise by removing the battery. When the power came back on at 2 in the morning, the system blared again. Two police officers came in response to the alarm and assisted us in disconnecting the sound device. While they were in our home, we called Scott Alarm 3 times, each time being told they would connect us to their service department. No one in the service department ever answered, even after we had explained that police officers were in our home trying to assist us with the alarm. Since that time, we have left numerous detailed messages which have never been answered. We are paying for an alarm system that has left us unprotected for 5 days and we are outraged! There seems to be no way to get this company to perform according to our contract with them. We tried to stop payment to them and there was no way to do this. If anyone has a suggestion on how to get relief from this company, please post that as soon as possible.

Salesman came by. Gave me a quote. Three days later system installed and did exactly what they…read moresaid. A pleasure to do business with. Also very good price. I will do business with them again on my other properties. No doubt

Predatory practices and harassment of the elderly…read more I am appalled by ADT's refusal to honor my elderly mother's cancellation requests. She sent a letter in October and called in November, yet reps repeatedly ignored her "no," circling back with sales pitches until she was forced to hang up. It took me stepping in and threatening to record the call in January for them to finally process the request - but only after 45 minutes of bullying. They continued billing her for months after she legally requested a stop. If you value honesty and respect for seniors, stay far away from this company. They don't provide security; they provide harassment.

My ADT system has been beeping for over a week!!! I have…read morespoken with over 6 people at ADT. Every time, each one, has made me go through the same procedure. They read through a ready-made "script" every time, and do not seem to even look at what has been written during my previous phone calls. I have replaced batteries 3 times! No one has been able to make the beeping stop. I have tried to contact ADT Corporate headquarters, but their listed phone number only directs one to the local customer support department. ADT has been totally incompetent!!!

Outstanding service and products. Bates got us setup for home security ASAP during the COVID-19…read morecrisis. Everyone on the team was super: Chris in sales, Joseph and Marvin for installation, and Sydney in billing. A+

From the owner: From Orange Park to Jax Beach, and from Hollyford on south to Naval Air Station Jacksonville, there…read moreisn't a business or residence in the Jacksonville area that Bates Security can't protect. We install state-of-the-art burglary systems, access control systems, video surveil­lance systems, and fire detection systems that save lives every day. Even if a system is already installed by another company, we can monitor it as well. If something does trigger an alarm, first responders can be alerted within seconds thanks to our monitoring station.

Big thanks to AJ and the team at Atlantic Security! I'm happy to have the house finally secured…read more It's a great feeling! I will recommend Atlantic Security to all of my friends and family. Thank you!

I'm writing this because today's interaction with Atlantic Security was so unprofessional that it…read moregenuinely shocked me. Months ago, I called Atlantic for a quote on a system. I decided to keep researching, because unlike many customers, I don't jump into expensive security decisions blindly. After doing extensive research, I determined that the DSC NEO system was the right fit for me. I contacted Atlantic Security again and requested a quote specifically for the NEO. The quote came back at over $5,000, which was unnecessarily high, so I declined politely. A few months later, I purchased the DSC NEO directly from Tyco Integrated / Johnson Controls--the manufacturer. Today, I called Atlantic Security to inquire about installation and monitoring. Instead of receiving normal customer service, I was spoken to with a snarky, condescending attitude by a representative named Laina. She told me they were "not interested in doing business with me" and that I had "wasted their time multiple times." This is completely unacceptable. Comparing prices, researching equipment, and ensuring I make the right decision on a multi-thousand-dollar security system is not "wasting time." That is called being a smart consumer. These are major decisions--not impulse purchases. Here's the part Atlantic clearly didn't bother to consider: My father's company is a major corporation with multiple homes, buildings, and commercial sites--every one of which is secured and monitored. He is one of Atlantic Security's largest clients. In addition: I personally own a large technology company, and the amount of future business Atlantic could have received from me alone is something they clearly can't even begin to fathom. Because of the disrespect I experienced from one representative, Atlantic Security has now jeopardized--and likely completely lost--two major long-term clients representing a massive amount of revenue. All because of one employee who chose to speak to a customer with rudeness, attitude, and zero professionalism. I will be filing a formal BBB complaint. At minimum, Atlantic Security needs to retrain or reassign Laina, because speaking to paying clients or potential clients that way is unacceptable in any industry--let alone the security industry. Congratulations, Atlantic Security. In a single phone call, you managed to lose a tremendous amount of business from two extremely large companies

I had a low battery alert to my phone for my smoke detector. Called Vector, they came out THE SAME…read moreDAY TO CHANGE IT!! That's what I call SERVICE!! The best I've had in a long while! The tech asked if I was interested in cameras; took a measurement of my WiFi signal; and was able to installation driveway camera WILE HE WAS HERE!! And it wasn't too expensive! Very friendly and knowledgeable! The Vector tech really took care of my system!!

Absolutely horrible. After being a customer for over 18 1/2…read moreyears, we have requested cancellation of our monitoring service. We gave them a chance to offer us a solution to remove the necessary wired phone line. They only offered us an option to pay $200 for a cellular communicator and then significantly INCREASE our monthly monitoring charge plus start again on a 3 year contract. Who would agree to this? 18 1/2 years as a customer isn't enough? To stay as a customer of their monitoring service we would now need to start all over on another 3 year contract. Is that reasonable? So we had to cancel, but Vector will not process it. When we called they said we had to email to cancel. When we emailed, they responded we had to call. What kind of company behaves this way? You can read other customer reviews here on yelp. Vector isn't even responding to these customer issues shown on Yelp. What does that tell you? Is that how a reputable organization behaves? We have now filed a Better Business Bureau complaint to get our billing stopped and the service cancelled. Should this be necessary to cancel a simple monitoring service after being a customer for 18 1/2 years?

Great company! Been doing business with Richard for years! He's the best in this town. Affordable,…read morereliable, responsive, integrity. Those are what describe Ossi the best.

I tried to get help from Samsung and Wisenet for over 2 weeks, and kept getting transferred or…read moreforced to chat online. They were horrible!! Finally, got in touch with Ellipse Security, and it took all of 2 minutes to get the product I needed. The gal was friendly, and very knowledgeable!! Thank you for having excellent customer service relations!! I doubt I will continue to buy from Samsung anymore; they used to be a good company, but not anymore!! Thanks again Ellipse security!!! Someone had stolen my Security camera from my house, and weeks later, Someone tried to break in ! Ellipse really came through with my need for security!

I purchased a very expensive system from this company , First off the sales person told me this…read moresystem was very good and never had any problems with their systems, the system was paid for and sent, after installing the unit , The next morning after night vision was supposed to shut off well it didn't , they were stuck on black and white during they day , and would not go back to color , called the company waited almost 2 days and no response back , So we called the makers of course in China , come to find out they sent us outdated cameras that could not be updated through the DVR they sent us because it's was also outdated and not compatible with the cameras , The makers told us to contact the sellers, After several emails Ellipse security contacted us back and sent out a different DVR , the company claimed they didn't know the cameras and DVR were not up to date , they should have checked before sending out , received the new DVR to come to find out , had to spend hours on phone with China to get the the firmware installed to cameras , trying to get ahold this company for support is a ticket program , they have 1 tech , and waiting time is lengthy, not like most company's you can call and get support right away , now we have cameras going out , tried getting ahold of them and also put a ticket in over a month ago , no response, so their 3 yr warranty and life support is worthless , along with expensive system and things going out on it, This is by far the worst company I have ever had to deal. With Buyer Beware

Installed system on our new home. Being from put of town and trying to do remodeling from another…read morestate. Could not have been pleased more. They walked us through and were very detailed. Answered our questions, all ways made time for us. Three years later each time I call promptly I am taken care of. It's like ole fashion service. The owner still has time to help his customers. And the monitoring people are prompt as well. Professional and kind. And, have patience when the home owner makes a mistake. We are very pleased

From the owner: Our customers are the driving force behind our business. Customer service is paramount, and anyone…read morecan reach the owner for any problems. You are not just a number to us. We care about the safety of our customers and their families.