The owner personally came out to clean my evaporator coil and did a great job, he showed me…read morepictures of the coil before and after and explained everything tha was included in the service.

Just got a notification that owner responded…read more There's no way to update my review, so - Owner called me & asked me to remove my review. He got frustrated. At no point during the call did he simply apologize & tell me that he did some research after his visit & later discover that he was not licensed to do work in Georgia. Instead, he just kept asking me to remove my review. Owner says I've written a bunch of negative reviews. See review summary. I was curious, so I double-checked - in 10+ years, I've written 827 - & 129 were 1 star reviews. That's less than 15%. I guess that's a lot to some people, but to me - his response & attempt to cast aspersions on my character makes me seriously question his honesty, integrity & professionalism. Background / history****** Back in January 2025 this company was dispatched, by HomeServe, & sent to an older rental home we own in southeast Georgia. While waiting for Homeserve to find a technician, the unit at our family home in the same town started to run non-stop so they were assigned that trouble call as well. Adam was the technician & owner. This visit was a 'second opinion' visit on the rental & it started off a bit rocky. HomeServe had struggled to find anyone local, & when they did send a someone, the original technician's diagnostic didn't make any sense. He said the unit needed to be cleaned before he could add refrigerant & did not believe that the unit had been cleaned that Summer - even though I witnessed the cleaning with my own eyes. It took MULTIPLE phone calls, but HomeServe finally acted on their promise to send another technician for a 'second look.' Once they assigned it to Salt Air (based in Jacksonville about 1 - 1.5 hrs away), for some reason, Mr. Adam kept texting me on my landline. I know this because my home phone number kept calling me & trying to 'read' the texts to me in that robo voice. Eventually, he started to call my cell phone. I couldn't answer because I was in the middle of physical therapy. During a break, I did attempt to call him back but got vmail. He'd left me a vmail saying he could be at the rental home by 4pm or 4:30pm at the latest, but I just needed to give him a call back. I wrapped up my appointment & texted the tenant to make sure she was ok with it (we try to stick to the 24 hour notice rule, but sometimes its better for the tenant if we can get it same day), then called him back to let him know the tenant had agreed to leave work a little early to meet him - but I got vmail so I texted him. When I finally spoke to him, verbally, he was wrapping up his day & the conversation was odd. First, he told me that he could accommodate any time that worked for my tenant. I explained that live 5.5 hours away, so I'm not able to just drive over & meet with repair people. When I suggested a 4pm appt, he said that was too late. I apologized & expressed my surprise - since he would have arrived at or around this time had he come that day. He explained that he was just trying to 'help me out' & that if he arrived that late in the day & needed a part, he'd struggle to get it because most supply houses close at 5pm & he wasn't even sure if there was a supply house nearby that he had an account with. I told him that was fine, but I'd need to coordinate with the caregiver to either meet him or unlock the door or wait until i was physically in tow. Because of the tenant's work schedule, she can only accommodate very early (8am) or very late (4 or 4:30pm) appts. The visits / assessments****** Once we got the appointment set up, he was very honest in his assessment of the rental property. He advised that he could add refrigerant but it might leak out in 3 months, or it might leak out in 48 hours. I told him to let me think about while he took a look at the other house. When he called me back, he a) told me that he changed his mind & was no longer willing to add refrigerant to the unit at the rental home because he just didn't feel comfortable & didn't want me to waste money on what might only be a very short term solution. & b) the compressor was bad at our family home & while it wasn't covered by HomeServe, it was still under warranty & he could do the work if I paid out of pocket. Homeserve rep called me & reiterated what Mr.Adam had said. He told me that I might be able to find a local person to repair it at a cheaper price & as a courtesy, he even texted me warranty info for the compressor & his price to repair (even breaking down labor versus refrigerant costs) so that they're be a record of it. I was disappointed in the news about the rental property HVAC, but told Mr. Adam I'd get back to him about the compressor repair. The flake-out****** So imagine my surprise when I reached out to him 14 days later to schedule the compressor repair & he tells me that he does not travel 'that far' for work & he's not licensed do installs in Georgia. I reminded him of our conversation & sent screenshots (see previous review.)

had a tech from SNYDER heating and ac come to my house in which he charged me $98 (service charge)…read morefor 5 min of work. the end result was i had a bad ac fan motor in which he tried to charge me $575 for the part and another $130 for the start air capacitor. total price for parts, labor and service call $825. i told the tech that he was insane if he thought i would pay him that much money. after the tech left i went on-line and found out that his prices were a complete rip off. the average price for a 1/6 hp 1075 rpm fan motor $80.17 & the average cost for a 35x5 capacitor $8.00. after i finished researching the prices i contacted FIVE STAR heating and ac and told them my situation. they agreed with me that i was being taken for a fool. FIVE STAR came out and repaired my unit for $275.00 out the door. after my unit was repaired i decided to call SNYDER and let them know that i didn't appreciate them trying to rip me off, the customer service rep told me that those are the prices they charge and as long as people continue to pay inflated prices for ac repairs they would continue inflating the prices. "i hope SNYDER sleeps well at night knowing they are ripping off hard working customers". and i hope they have a very merry christmas! CHRIS from FIVE STAR is amazing!!!!

After having a disastrous experience with another local HVAC company (another story for another…read moretime) I began using Thigpen more than 20 years ago for maintenance of my home AC. They're here like clockwork twice a year to keep things running right. I had a very old system and relied on their advice on when it was time to replace. I never felt pushed into anything. Last month we replaced our existing unit with a new Lennox system for a fair price. I have complete confidence in Thigpen and recommend them to friends.

I've used Thigpen services for approximately 17 years. Purchased three units with my personal,…read morerentals, and business during that time. However, I will no longer use their services. My residential unit had malfunctions and on two different occasions their Sales Manager was supposed to give me a call for an estimate but he never called me. The first time it took him a week to give me a call after seven days but I elected for repairs. A few months later after another issue, I had a leak. The Sales Manager came out and gave me a quote. I called that Sales Manger and the company several times and they never returned my call. Therefore, I went with another company. Totally unprofessional. Proceed with caution!!!

I have used this company for a number of years, and I have been mostly pleased with the quality of…read moretheir work. However, I have noticed a steady decline in professionalism over the last few years. Several weeks ago, my AC unit stopped cooling, so I called for service. Long story short, I was visited by about four individuals over several days while Mark (owner) looked for a new coil; then, he found one in his warehouse that he "forgot he had." After the coil was installed and the unit was cooling consistently, I had to beg him for a bill. He finally called to tell me the bill would be high but cheaper than a new unit, which he said would cost me about $10,000.00. Then, he emailed me a bill for $2,740.00 - $2,200.00 for the coil, and $540.00 for labor. Right after he sent me a bill, the unit started making noises and his office person, Karen, started harrassing me for money. I told her about the noises, and I received a call from one of their technicians this morning, stating that he had received a service call for this address but there was a hold on my account for non-payment. I was taken advantage of financially, and harrassed on top of it when I was trying to get them to come check the work they had recently completed. I have no intention of ever working with this company again. They acted as though I was an imposition, even as they stood there with their hand out.

This is an excellent company to work with to get your AC and heating done in your house. They are…read moreexceptionally honest and transparent in their work. The owner Mark is a wonderful human being and very savvy about electrical repairs and installing AC/heating people that work with him, so far that I've met include Neal, Jay and Karen, who answers the phone/Admin. Everyone does their job exceptionally well. They are also very pleasant and their work of Jack Strickland, heating and air conditioning, is very good value. I cannot say enough good about them as human beings, and a reputable business. yeah

Absolutely recommend. He is very respectful, understanding and very efficient. More importantly;…read morehe not only listens, he hears and works with you to understand. A qaulity hard to find these days. We had an ongoing issue with our heat. Finally after struggling with the landlord, he had it fixed in less than an hour. Easy enough. I sooo appreciated his efficiency, amazing demeanor and willingness to listen.

It's really nice to find an AC business that is timely, considerate, honest, and not out to take…read moreyou financially. One company tried to charge me 3xs more than Dan's for a pound of freon!Dan's Refrigeration is the one to choose! Thank you Dan for keeping our AC at Sippers Coffeehouse and our own private home AC working well without breaking the bank. For someone who often does my own work on equipment, I know I can count on Dan's Refrigeration in emergencies and when problems are above my mechanical knowledge. More than pleased. Thank you Dan's Refrigeration.

I strongly recommend Advantech for taking care of your issues with the air conditioning in your…read morehouse. I had them to diagnose the problem and fix it. They did a fantastic job and at a reasonable price. I can't adequately appreciate their professionalis. contact Steven Malamoutsis.

I definitely recommend using this company! Steven was able to come out and help us with very short…read morenotice. He was professional, patient and went above and beyond to help us with the AC issues we've been having. We will definitely be hiring him for anything we need in the future as well as recommending him to our friends and family!

Our downstairs ac was not blowing cold hair at all. Gary the technician came right out and told us…read morewe needed a new coil. Ordered it and installed it quickly. We couldn't be happier. From Susie who sets everything up who customer service was top notch, to their professionalism, and knowledge they definitely get an A+ in our book.

Rick was SO helpful after my air went out. Scheduling was quick and easy with Susie, and when Rick…read moreshowed up, it didn't take him long at all to diagnose the problem. He had it fixed in a jiffy for MUCH less than other quotes. Will definitely call them back for service!

Excellent group of people and crews very sensitive to yards and do excellent work…read more Highly recommend. Excellent value as well. Owner was also very involved and accommodating.

Mike is back consulting, selling and managing jobs!! Wow!! Ask for him for all of your roofing…read moreneeds. 386-530-0938