Likely the most dishonest and lazy company I have ever dealt with. First, they lied about the contract length on the phone. The rep who signed us up was "very helpful," but misled us into believing the 5-year term was for "financing" only -- not a contract -- and that we could cancel anytime. Dishonest right out of the gate. When I called back to ask about it, the rep said, "It's not what was said on the phone, it was in the contract." A company with real integrity, apparently. The service side is just as bad -- absolutely lazy. After the initial install, I tried multiple times to reach my local rep about adding some other options. Crickets. A year later, we needed service to reinstall part of the system. The technician, Tom Frank (badge #2520), was completely uninterested in helping. We had 6 sensors already wired to the panel that just needed to be mounted -- two screws each, one ladder, maybe an hour's work. He said he only had 1.5 hours, then canceled the entire appointment rather than mount even one sensor, leaving my family unprotected. I intend to report them to the CFPB for misleading financial sales tactics, and to the BBB and every review site I can find. Fair is fair. To be balanced: the cameras themselves are great. read more

Vivint - Security Systems Near Me

Scammers! Stay away from this company! They are trying to sell the equipment to you then they let you hang there with all those charges for 5 years. read more

Faulty equipment and in order for them to replace their faulty equipment they charge $99.00 My doorbell camera hasn't worked properly in months! I constantly have to reboot the system, which takes a while to do them it still doesn't come online. Tech team wants me to shut down my entire house power over and over and that doesn't work either. Then they tell me they can do some steps to troubleshoot and if it doesn't work then they can waive the $99.00 BUT will have to have technical support monthly charge of 9.99 on top of what I'm already paying. Ridiculous! read more

I am a 100% disabled veteran and had a terrible experience with Vivint. I was promised waived installation and activation fees, included outdoor lighting, and lower monthly costs, but instead I was overcharged and misled throughout the process. Jace Glisson, Stephanie (ID 9141638), Joseph (ID 9150826), Brandon (ID 239434), and Wyatt (ID 251541) were all involved, and no one properly resolved the issue. I was offered small credits instead of real solutions. This felt like a complete bait-and-switch. I would not trust this company to monitor my home or protect my family. read more

This company promises the world up front, don't be fooled by their sales pitch. i have had the worst service just trying to cancel within the 30 days they give yo. read more

This saleman is lucky he wasn't met at the door with my buddies Smith and Wesson.. I understand you are just trying to make a sale but 8:02 pm is NOT the time to do this. The neighbor let us know who he was as they happened to be outside when he was ringing doorbells. Said he was nice but also very pushy. . I tried going to their website first to clear the problem direct as I don't like leaving reviews but was unsuccessful because on their phone like you can only buy services or get tech support. Even then, you had to leave a message. I'm sorry but if you are a 24/7 security service you should have a 24/7 customer support line. Just my thought. The picture shows the time stamp. You decide. read more

Vivint - Security Systems Near Me

The absolute worst nightmare a security system . Paid 4000 dollars for a bunch of junk !!!

Vivint makes it impossible to cancel. Have been a customer for over 9 years, now moving and selling the home. When I called to cancel, I was overwhelmed by the gauntlet of hoops they force you to jump through. After a 90 min call speaking with four different parties, they now insist I must respond to their "written confirmation" of my cancellation request. After that, they tell me they have up to 30 days to "accept" my request to cancel. Hope that extra payment they squeezed out helps them make payroll this month, it's the last time I will ever do business with this shady company. read more

I think we could've been swayed to try Vivant had our rep been more respectful of our time, space, and autonomy. First red flag was the ignoring of our no solicitation sign. Second red flag was ringing our doorbell TWICE while my baby napped. Given the benefit of the doubt, the rep was allowed to pitch. My husband politely said no but took his card for later. Fast forward to a sales call with this person weeks later-- When it came to decision time, my husband paused when asked for a SSN in order to see the quote on our phones. This should not be a requirement to see a quote. Pushing past the frustration, we got all the way to putting in our credit card info and it declined saying that we must have either a bank account set up or a debit card. Is money not money anymore? That seemed weird. My husband and I decided to check out all the reviews and we see that EVERYONE is giving them a 1-2 star rating. Major red flag. We ended up declining the opportunity and the rep began to BLOW up my husbands phone with texts and calls and eventually insulted my husband, who is also in sales, insinuating that my husband must be deceptive salesperson himself and that's why we were "skeptical". It seemed like he was projecting his own feelings about his sales tactics as he left out the fact that the "deal" was only valid the day we spoke with him and that the set up would have to be that night or no deal. There was no respect for our time to make a decision and he was extremely pushy nearing desperatation. Will not be trying Vivant on principle. read more

Have had an unpleasant experience with Vivint. Would not recommend service to even my worst enemy. Although, the equipment does its job, I am now in debt for $4,000 line of credit. And as I acknowledge that as an adult, I should've read the contract more carefully, but verbally I was not explained that the equipment was going to be Financed through a third-party credit line and would be an ADDITIONAL payment to the service subscription. The installation of the equipment was also at best a moderate DIY installment, I have wires stapled running through the edges of my wall, and holes that are an eyesore even with the half job of putty put on it. Door sensors installed with double sided tape, cameras do not work if internet is not functional. When calling to try and cancel my "subscription", due to the two first months being free for a test run, I'm past the 60 day widow to return the equipment for a refund, on top of keeping the credit line debt, I'd have to pay to get out of the contract early. A 3 months payment free was offered but even that they messed up and now my payment is past due because they didn't apply it properly. So now I'm stuck with a higher debt to income ratio, and a late payment history with them affecting my credit score even more. Do not waste your money, you are better off with a google, alexa, ring, or blink home security that will cost way less on equipment and monthly fees. read more

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Honestly if I could give negative stars, I would. They literally lock you into the contract that is IMPOSSIBLE to cancel. There are two separate charges, a recording one and then the LOAN that they charge for the equipment. At this point, just buy equipment off Amazon and then download an app. Would NEVER recommend read more

As of 23 March 2025, I' been a customer of Vivint since the middle of 2022. Over the last 12 months, the smoke/carbon detector has been going off more frequently as every month past. When talking with Vivint Representative during trouble shooting, there response was the dust is why the alarm would activate. I had my ventilation ducts cleaned, and after several weeks, the alarm continued to be set off 3 to 4 times per month. Finally, Vivint agreed to replace the detector. The same vivint Representative I spoke with on replacing the device, said I would also receive prepaid postage to return the old faulty detector. Upon receiving the new detector, I opened the package to find the new detector with no prepaid postage label or even a return address to ship the old faulty smoke detector. The directions were not detailed enough to program the new detector into the vivint hub panel. So, I had to call Vivint and to get the detector setup and get them to email me a return address to mail the faulty detector to (58 minute phone call), which should have not taken over 10 to 15minutes at the most to complete. Here is further information, highlighting why the phone call took so long. First of all, customer service had very broken English, I could barely make out every other word they were saying. I was having to ask them to repeat what they were saying. 2nd, I ask them to clarify procedures for returning the faulty equipment. The Representative, first said the faulty equipment didn't have to be returned (red flag) completely contradicting what the first Representative had told me 10 days prior. I told the Representative, that I'm not going to be on the hook for a ridiculous fee of not returning faulty equipment, and the information that he was giving me was conflicting information of the first representative. I requested email to be sent to me with a address to ship the faulty equipment to, and after 45minutes waiting on the phone, I finally received the email. It didn't take but 5 minutes to give him the numbers off the new device and he manually entered it in his system and it appeared on my security panel. Vivint has a good product in my opinion, please work on the setup instructions and improving customer service. I hope this review has been helpful. read more

Teach your sale rep to NOT ignore no solicitation signs. Teach your sales reps to NOT disrespect a homeowners time when they say they have to go. DO NOT ask for sensitive personal information such as birthdate and SSN without first telling the consumer that you're going to run their credit for pre qualification and the homeowner hasn't even agreed to use your service. read more

guy came to my house when I have a sign on my door that says no solicitation. I answered the door, pointed out the sign, he straight up lied and said "I'm not selling anything". y'all interrupted my work day! do y'all realize that people work from home now?! and then to ignore the sign!!!! I will complain to the BBB if I have to! have some respect. read more

Vivint - Security Systems Near Me

Do NOT trust the Vivint techs. They promise to return to your home and they promise to return phone calls and after numerous calls and texts never do. I was left with a hole in my brand new wall that the tech promised to return and fix the same day and never showed back up ever. His name is Jason Sewell. I had another tech come to my house that claimed to be from the corporate side and explained to me what I needed to do and when I called that was not even the case. Completely lied to also they said no one from corporate makes house calls. He will not return my calls or texts either. His name is Zayd. Didn't leave last name. Badge #238095 They did a poor and ignorant installation. Also, good luck trying to get someone that speaks english at their call center. read more

The absolute worst "security" company I've ever dealt with. I've wasted so much time and money dealing with this terrible company! I've been screwed around by every level of employee, from installation tech all the way up to a supposed district "supervisor". I don't even have the time to sit here and write everything that has gone wrong. I'll sum it up with this... I've been waiting for going on 6 MONTHS now for a SMOKE DETECTOR! as of today I still do not have a smoke detector that's connected to my alarm system, and for anyone who cares my fiance was burned 40% which is usually fatal, in a house fire in this house! Needless to say it's been more than stressful wondering when they're going to send a smoke detector, much less be available if an alarm does indeed go off! I would leave the stars at 0 but that's unfortunately not an option. read more

My roomate went from another company to this. I didn't have a good feeling when he was putting our passcodes in. The one who was being "trained" quickly turned his video camera on and had it video taping what our passcodes etc were . They messed with the front door, as the app wasn't working, and it doesn't lock with the app or the code. I can only use it with a key. Which in all honesty, makes me feel better. Many times you can lock it with the padlock, but it still says it's unlocked when it's locked.. and sometimes vice versa, on the app. Sometimes the locks go nuts, and just keep locking and unlocking. That better not be happening in our house, while we are gone, we don't need our lock to just randomly start unlocking. We immediately switched the passwords to make sure it wasn't the same one that trainer guy now had on his video camera. Very sketchy. Highly don't recommend. read more

We were misled and taken advantage of by a Vivint sales rep. He was deceptive and left us with a home that is unprotected and paying for equipment that is no longer functional. We called Vivint dozens of times. We requested call backs and to speak with a manager. We have not spoken to anyone in management. Nobody seems to care or believe us. We live in a new home that is less than a year old and the home was built with a safe haven security system monitored by ADT ( we are still paying for the equipment, even though it's not working). We shared that with the rep. We would have never forfeitEd a a complete home security system for a door bell and key pad. We said we weren't in love with the door key pad and the door bell And We wished it had more features like our old door bell and door key pad. but it was He who convinced us that Vivint's doorbell and keypad had better features. We later found out after installation that Vivint's door bell and key pad were almost identical to the door key pad and door bell they had replaced. What a waste! Additionally, The rep said that we would be able to our access the existing equipment online which includes cameras inside and out, light switches, lights, fire detectors, sensors , etc. That is not the case. The rep knew we could not use our existing equipment But he told us we could. He said Vivint's door bell and key pad were superior to the one we had. Not true. He also, said we would not be under contract and we could cancel at any time. But after calling we found out We are in a contract for five year contract. it's crazy because we specifically said we didn't want a contract. Our home was fully protected and I thought we were just getting a better a better key pad and door bell. All we got was hood winked. We feel vulnerable because none of our equipment works. All we got was debt , a door bell and key pad. Who in their right mind would have agreed to that?It will be harder to trust people from this point on. He knew he didn't have a better offer but made it seem like he had a great offer. His misrepresentation was unethical and wrong. read more

Buyer beware! To much to list in one thread. Essentially they sold me a non working service and refused to let me out of the contract without paying over 10k in equipment and monitoring service that did not exist for over two years. Then threatened to send me to collections if i did not pay for the service i did not have for two years and all equipment that I tried to return shortly after there installers destroyed my house. Not once but three separate times they destroyed my house and refused to fix. Stay away from this company! They also have lost several lawsuits for stealing your personal info and selling it to other parties along with other lawsuits that are currently going on! This company is pure and simple a scam! Oh, also, When i removed there system I didn't get one phone call to say my house was being broken into or the system was being tampered with! Do NOT Trust this company! Go to Fairshake.com to look up lawsuits. read more

This Company Lies, I've had the service since August,2024, every week since I've had to have service because their system will not allow me to view my camera while I'm away and the panel keep going offline. After the 6th service call I explain to them that having strangers walk though my house is giving me anxiety attach and would like to end the service. they refused to cancel my service nor would they send the same tech that was previous service my house. I attempted to cancel on day 3, I was told if i'm still having problems they would cancel my service with no signs they was there. I'm still trying to cancel. If i have to come on here to stress how unhappy i am I will. the Customer service is horrible they LIE LIE LIE. I'm so unhappy and they will not cancel my service. I gave the 6 attempt to try to get it right. I would NEVER RECOMMEND read more

If I could I would give 0 instead of one star. I was on hold for 20 minutes to try to cancel a service that expired. Had to send an email to ask to be cancelled. SMH. Harder ending the deal then getting into it. Put up your own system. read more

Vivint charges homeless people. They destroyed my credit by give me a loan that was actually a credit card for there equipment. It decreased my credit score by 200 points. My rent went up by 600 dollar a month so i left the home. Vivint said im not eligible to get rid of there services despite not having a home. They charged my credit card 230 dollars. I had just paid it off less than an hour before they charged it. My money hand not even left my account. They way they set up there account is fraudulent and very missleading. Dont mess up your credit using this company. This is my first time rating anything they deserve a -10 stars but its not an option. read more

Vivint sales reps keep bothering me and my family, at around 9PM, while we're in meetings (zoom) and setting my dogs off. We have repeatedly asked the same sales rep to go away and that we're not interested. If she bothers us again, we'll be calling the police. read more

Hello, Complaint about your service today with Colton A. I was trying to find out when my contract was up ..simple question. My wife and I tried to verify our account and could not remember that passcode. Colton A would not help us through the chat line... Please terminate him for not using good reason. I am a paying customer and just had a question. You could have verified my account many different ways. His/Her answer was to call someone else...That is why I called him...really Colton? I started another Chat with Dallin and he/she was able to help me quickly through the process... Please look at your process for verifying an account for a paying customer.....just ask us the right questions and we can answer... Thanks Tony Taylor I want this complaint public..... read more

Vivint home security are a crooks. Everything is fine until it is time to cancel. They create a contract bundled both the equipment and services. Tricking you into believing that when your equipment is paid for you are month to month on services. When you go to cancel they say you have to wait 30 days. For it to be fully cancelled. You then wait with no response from the company. I call to confirm that the service is cancelled only to here they want more money. Saying that your obligated to a 5yr contract. And can't cancel the plan. I willnever do business with them again and suggest no know else do the same. If you know what issues I am dealing with to try and cancel the service you would never do business with this company. I am trying to give them $1500 to receive a cancellation letter stating that the plan is officially cancelled and can't even get that. I have wasted hours on the phone please do not use this service. I am so frustrated and no one at this company takes action to see the customer complaint read more

Too pricey and not reliable. There are a number of other companies out their who can do more for less. Plus the number of DIY security cameras and alarms are coming down to an affordable price for many. I personally went with Ring because my order was large and Affirm Financing did so for very reasonable terms. I am quite happy with my arrangement and plan to add more. read more

My neighborhood is a no soliciting neighborhood. Myself and neighbors even put up no soliciting signs outside of our homes as we know that there are some homeowners who have encouraged them to come back into the neighborhood after getting promises of discounts. Their sales rep border on harassment at this point. I had one rep stand at my door for almost 10 minutes. When I finally answered the door and told them I didnt want what they were selling they continued to stand there for a few more minutes. I check my HOA community page today and there are at least 5 people neighbors complaining about the same thing. I even asked before and called how could I make sure they never return after putting up my no soliciting signs. Please talk to your sales reps and help them to understand no means no and especially if they have a no soliciting signs. My next step is BBB, corporate, getting names of reps and reporting harassment. read more

Sales associate was Very aggressive and demanding. He was trying super hard to get into my home. I repeatedly asked him to return another day but he insisted that he will get into my home today. He crossed the boundaries of disrespect multiple times. I asked for his business card or his name but he refused to give me any information. After requesting that he leaves my property over five times I had to literally pull him out of my garage and threatened him if he didn't leave. He then started sexually harassing me. Yes, sexually harassment from this so called professional. He began calling me names, telling me that I'm attractive and that he loves me. After physically removing him from my garage I closed the garage door but that did not stop him from trying to insult me. He crouched down low under the closing garage door trying to slide in as many profanities as possible. I was very interested in the product but the salesman totally changed my mind about getting this service. read more

I've had Vivint for about 4 years. Its nice to be able to controle your whole entire house on your cell phone.

One star is still too much for them. Vivint has a good disguise: they pretend to have good customer service as if they are always ready to help and indeed solve your problems. However, as I said, it is all fake and a disguise. Unfortunately, we decided to move on to having their services, but what an immeasurable regret! The technician came to our business to install and seemed to be very proactive (part of the disguise); however, at the end of the day, he did not check or went through with us on the cellphone app, step by step, in order to make sure we were able to see the live cameras there. The other day when I called him, he said that he noticed that the panel was not connecting to our internet, and that was why we could not see our cameras on the app! WHY IS THAT HE DID NOT DO SOMETHING SO EVERYTHING WOULD WORK PROPERLY RIGHT THERE AND THEN??? IT JUST SHOWS THAT HE DID NOT CARE! And why? Why is that this technician did not leave the signs with us??? Why such a poor job? Our business office lost the whole day at work, trying to find a solution while managing to serve our own customers--but vivint did not solve one thing. RIDICULOUS! Only 3 days after, they decided to finally put the order for the router. And afterward, when we asked about the signs, they said they were sending everything to a different address then we agreed upon! After a "battle," the address problem was (supposedly) "fixed." You would think that they would at least fulfill the word they gave us that it would take 5 days for these to arrive, right? No, No. As I mentioned, they are fantastic, BUT ONLY ON PRETENDING to work for you. (They just want your money) They never sent us an email with tracking numbers as they promised (I do not know why I expected them to fulfill their word at all.) It has been Two weeks now since this crappy, poor quality installation was made. And, you guessed it right, they DID NOT DELIVER ANYTHING yet (supposing they ever will)!!!!!!!!!!!!! We paid the deposit in full because we expected and trusted them. What a failed and miserable decision! Ops! I almost forgot. They continually tell us that we would receive a discount (the business and the referrer). Do you think they did it? Of course, NOT. Every time they say they will do something, they never do it. They always fail to keep their word and to provide good customer service. Do not be betrayed; it seems they will never stop. The summary is: I do NOT RECOMMEND vivint, and I would NOT close a contract with them again (ever.) Celia Alcantara Owner read more

I've been with vivint for 5 years and never had a problem when I just had security and the doorbell camera. So as I get outside cameras in December the always not working a tech have come out here several times for them I dislike their cameras read more

I love vivint it works well and alerts me anytime I have an issue at the house! I definitely recommended vivint to anyone who owns a home

This is a terrible application. I've had the system for a year and it constantly breaks down and the app doesn't connect. Every single piece of equipment has been replaced at least once. I don't recommend anyone use this home security system. Vivint has been at home more times that i care to mention. Once you buy a contract the only way to cancel is to either pay it out in full or have someone buy it from you. They stated they they will send a tech over as many times as necessary. AND get this..... They charge you a fee for having the tech come to your home to fix the system. Don't waste your time..... read more

I've had Vivint for three years, paying their monthly fees. I was happy until I had the alarm go off. The police WILL NOT RESPOND! I was 1000 miles away and no police would dispatch. It has now happened two more times. NO POLICE DISPATCHED! They charge a monthly fee and offer no service. read more

My sister has had Vivint for several years with no major issues so I decided to sign up too. So far we have been trouble free and are happy with the service. The installation professional was very good and very patient with us. The service does cost more than our previous services but we get a lot more. read more

We bought Vivint years ago when we lived in Colorado. We've never been happy with it. There were several sensors that broke or went out only months after the system was inatalled. The installation process was terrible, a bunch of early age kids swearing as they drilled huge holes into my walls for hours. One of the fire alarms would go off at the slightest sense of smoke, then they would call on the system, shut it off and sometimes it'd go right back on. Fast forward, we deferred our service for a couple months due to not knowing where we'd be moving into. I did however, speak with a sales rep last month...mind you I haven't paid in full for the original equipment, he told me all of it was outdated and would need to be replaced. BUT not to worry, they'll just tack on the price to my original equipment loan!!! Customer service is a joke...37 minutes on hold for my last try and I got hung up on in the transfer process. Use ring, use nest, use anything else, whatever you do....DONT USE VIVINT!! read more

We had our system for 3 days before we cancelled. Our installation experience was terrible. The gentleman was over 2 hours late and took almost 8 hours to install our system. He left us with 2 doors unarmed, and our keypad had a wire all down our wall that was barely connected to the outlet. He took multiple personal calls throughout the experience, and had to consistently go out to his car. He had to call a coworker out to install our outdoor camera as he could not do it, and he admitted to never installing the "nest" thermostat before. He did not check if the thermostat worked, but thankfully I noticed before he left that it was blowing out freezing cold air as it was 20 degrees outside. The coworker who he called out to help him fixed our thermostat before leaving. We also know he made multiple mistakes because when the very kind and efficient guy came last night to remove our system, he seemed very frustrated and kept mentioning the mistakes this first guy made. He also never made us sign the "system purchase and services agreement" which even shocked the uninstallation guy. I also believe he messed up our paperwork, because we were charged almost $200 for a door lock that was supposed to be financed, and my paperwork to this day states that ill be paying a monthly fee of $209 instead of $53 as discussed. I had to call your company at least 5 times throughout 3 days to get any answers, and was told things like "i dont know why you were charged $171" to "I'll process the refund right now" yet here I sit still without that money. I was really looking forward to this system, and love the customization, but had genuinely the worst experience I've ever had with any company this past week. I don't mean to be dramatic, but I want you guys to know how our experience went to help prevent it for future customers. read more

I brought Vivint here on my move from Virginia. I switched to Vivint a few years ago from Vector and I couldn't be more pleased with the services I have received. I think the value is clear with Vivint, given my past experiences and absence for customer service from other vendors. I am very pleased to be a Vivint customer, and I will stay with them for a long time. read more

I met with one of the sales rep. Nice guy. Seemed knowledgeable about the product. We agreed on the system I needed as well as the monthly payment. The first payment would be made by the company according to the sale rep. Well, four months later and several phone calls inquiring as to why the first month payment was not made? I got the a major run around. First excuse , oh, I gave you the check to make the first payment. Ah, no Mr sales rep. You did not! The second excuse was the check is in the mail. The third excuse was we are waiting for the check to clear before applying to payment. The fourth excuse , I'm unable to reach the sales rep ! His phone mail box is full. So, I decided to pay the entire bill in full. I will research other home security companies. Vivints integrity and business practices are questionable. read more