Our rates went up and Dani was able to help with finding a plan that worked for our family. She was professional and provided excellent customer service! Thank you Dani for your help the day we were in there. read more

Everyone is very helpful and Professional. However disappointed with the actual Xfinity network experience. We are having to run our backup Xfinity extender and programs / movies/ shows and news consistently interrupted . read more

If I could give zero starts I would. My husband and I just moved into our first home and had an appointment for Xfinity to come out and install our WiFi on March 21st. They said that they were here, come to find out they weren't and never came. They then couldn't reschedule until 5 days later for today... lol insane. Here we are today, we scheduled them to come from 3-5 and we got a call saying that they will be here well after the time slot that worked for us and that we may need to reschedule. Wild. read more

This is the word place I've dealt with in a long time. The crap you have to deal with upon calling is enough to piss off the most easy going person. Then trying to get my wife a new phone is all I want. That's was like doing heart surgery on yourself. I don't want a watch. Just replace her phone. How about a free watch for both phones with upgrade? NO. I DONT WANT A WATCH. I WANT TO REPLACE MY WIFES PHONE ONLY. ok let me see what we have. Click gone. Call back go through all the bullshit again and no I don't want a watch. Ok let's check your rewards. Ok. Wow I can get a watch for a free if grade on my phone. I. DGAF about my phone. Ok how about a free watch. Omg shoot me I'm done Verizon here I come read more

Terrible customer service the lady I spoke to extremely rude asking a few questions about my account just very rude and short like she had something better to do even though the store was dead ada or Anna I think was her name just go anywhere else I understand why every review here is 1 star read more

When I walked in a "representative" called for me to come from the back of the store. There was no greeting other than that. A new "representative" was being trained on how to be rude and impersonal to customers, to which she was excelling per company low respect standard. She was rude to customer who by the way is paying for services so this rude "representative" can have a job. After my business was concluded there was no sign of gratitude, no thank you, nothing. That's what I expected from Xfinity. I've been seriously considering of dropping them like they do me whenever I deal with them. Forget about calling, you'd be hard pressed to get past the robot. Called 7 times to talk to a carbon based unit. I wish they could give them no stars to reflect the no respect I receive. read more

Xfinity has terrible customer service! First of all I was lied to about the cost of the service by the salesperson on the phone and told there was no contracts. Secondly? I canceled the service and refused my mobile phones at the door from the delivery service and told them to send back to xfinity. I was told by a representative at this store to refuse the phones from the delivery service and I would get my refund back. Xfinity now says they never received my phones and will not refund me the $ 216.21 that they owe me. I will never do business with xfinity or comcast again. They lie and do not take care of their customers. I will tell everyone I know about the experience I had with this company. Buyer beware! This is not a reputable company. I'm out $ 216.21 because of this company. read more

I can't even begin to explain the idiocy of the chat and phone assistance. The store personnel is somewhat better (y'all need to go find another employer... I'm sure it sucks being an employee for them too), but I sure do wish there was another cable TV provider in my area. Crappy equipment too. I love it when they give me a remote that still has a nasty, sticky film on it from the last house it was in. The phone and chat folks lie to you as well. They tell you the discount will show up on the bill and when it doesn't they tell you that you signed the contract. I even have pics of the rate they said they would give me ($211), but I did not see on the agreement because of a "system issue" so now I'm paying $246 per month. I'm sure thinking this will end up in a class action lawsuit... predatory practices usually result in punitive damages, right? Any lawyers out there interested??? read more

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We all know Xfinity customer service sucks. Before I went in, I made an appointment. My 12 month "promotion" was ending and I had also made some changes to my services-I bought my own modem/router combo- so that enabled me to stop using their gateway so I returned it that day and got rid of my landline (yes I actually still had one). I went in because I thought I was going to get better service in store- boy was I wrong! He tells me he cannot see the new promotions due until after midnight (this was the last day of the promotion) and instructed me to text him tomorrow and he will have me all set. He being Joshua Price. I texted him when I got off from working a long shift at my job (which is in the restaurant industry so I know all about great customer service) and he asked me questions like "So you have your own router- not ours?" I literally knew right then that he was clearly not paying attention to me when I spoke to him in store and also proved that I'm just another clog in the Xfinity wheel. I answered these ignorant questions and went with it- I just want to not be screwed when the next bill comes- which is what they like to do. He informs me he's going in a lunch break and that his manager is looking into it. Never heard back from him- nothing. So I was forced to do 3 live chat sessions (which was hell trying to get past the Xfinity chat or aka "assistant") before I was finally able to get someone who understood the predicament I was in. Conclusion was because my "promotion" ended during a billing cycle they would have to credit me on the next bill. I was paying $248/ month ($4 more since January- 2023 was $244) so I eliminated my phone line $30/month, gave them back their gateway $15/month= that is $45/ month I should not be paying anymore. Well I did all the math on the fees, taxes, etc and figured out that every year they go up by $1.32-$1.56....cant avoid them. Told the last representative that I not only wanted to be credited the difference from mid March to mid April bill (it went to $274 so that's $26) I also wanted my bill under $200 including fees, taxes, 2 product promotion, autopay and paperless ($10 savings). I have been a customer of theirs for almost 30 years and yet I have to pay more that a new customer who may or may not stay....believe me next year it's straight up streaming. I will keep their internet due to it being superior as of now but when another fiber optic internet provider comes in our area we will be fully rid of this circus they call a business. Hopefully this new promotion (12 months to go) will keep me off their merry go round :( read more

Do business on the App. Their customer service in the retail store is terrible there's a lady that works there she is rude to the 10th power. I heard and saw her dealing with another customer. She was nice and polite. I wanted a receipt she said it would take a while I elected to wait. I wanted to be credited for equipment I was turning in. For some reason she was rude to me. I need the receipt so I have proof the equipment was turned in. I asked her did she get all the equipment on the receipt and she snapped. Do better ma'am . Xfinity I been with you since the early Comcast days when the equipment was attached to the tv. So to have the new agent being disrespectful this was worth me making this review today is Wednesday 9/11/24. So I'm sure they know who worked that day. If there is another store I will go there or ask to be helped my another agent. If I could give 0 rating I would do to this rude experience read more

Our home was hit by lightning and we lost service. Had a tech out (that was late to the "guaranteed appointment time"). The outside box to the home and the box at the home is fine at 110-114%. The inside input is less than 4%, meaning we need the home re-wired. The two techs offered to drill a hole from the outside to the inside and re-run the wire for me, which I adamantly refused. I said I did not want a random hole from the exterior of my home into the office. The two techs were very kind but had absolutely zero idea what I needed to do to get the wiring re-done and said one would contact me. 4 days later and still no contact so I attempted to contact Xfinity to get this scheduled. There is an obvious language barrier and I was unable to schedule because the agent on the phone kept trying to schedule me for a new install and all the pricing and fees that go with that. So, I went to the store in River City to talk with someone and get this scheduled. I was handed a piece of paper with instructions to either text to schedule a call back or to call. I again explained I have tried this and due to the language barrier I was unable to schedule the call because they do not understand what is being done. The employee said "yeah, they're all foreign but you have to call." I again explained the agents on the phone are not understanding what needs to be done and I came in to the Xfinity store for assistance from a Xfinity rep and I'd like someone to assist me. She said "no, call or text" and proceeded to turn away and help someone else. This is unacceptable. I spent 52 minutes chatting today with an agent and still do not have this scheudled because they keep trying to schedule a new service wiring and charge me excessively. How am I supposed to get my service back? Do better. Both with contracting out to foreign customer service agents and with your teammate expectations in the store. As an employee of Xfinity, assist an Xfinity customer, it's that simple. read more