This company I wouldn't recommend to anyone it is total s***. They do not have good customer…read moreservice they give you the runaround over and over and over after you spent all this bull crap money and still have no phone service. In my opinion AT&t can go eat s*** cuz they suck donkey winners

Great and Jacob was excellent helping out how to get the best deal on new phone.read more

Everyone is very helpful and Professional. However disappointed with the actual Xfinity network…read moreexperience. We are having to run our backup Xfinity extender and programs / movies/ shows and news consistently interrupted .

Our rates went up and Dani was able to help with finding a plan that worked for our family. She…read morewas professional and provided excellent customer service! Thank you Dani for your help the day we were in there.

Timely and reasonably priced repairs on my Dell laptop, got my old back up laptop working again…read morefine.

OMG!!!! THE SWEETEST GUYS HERE!! I am so technically…read morechallenged and they not only helped me purchase a phone, but they helped me turn some weird settings off, taught me how to use some apps and helped me with a kindle! They are so respectful and never make you feel bad for not knowing how to do basic stuff. I truly appreciate and trust them!

Picked up the T-Mobile Tuesday Bag at the Gate Parkway store and got parking right away at the…read morefront. There were many customers ahead of the line and the place was clean and orderly. Shoutout to Corey, Sonja and the T-Mobile crew for helping our family and friends with their plans and purchases as we have referred them at this location over the years.

5 stars for staff friendliness, but 1 star for how corporate has neutered their ability to get…read moreanything done. I've stopped in a few times for help (because trying to reach customer service by phone takes ages), and they're always kind and willing to do whatever they can to help me. That being said, each time it seems there is less they can access and do. On my most recent visit, I wanted to understand why my bill had kept going up over a six-month period and then see what alternative plans would cost. It was about a 20-minute wait, as they were busy -- everyone in the store was working really hard. I got called up and explained my situation, upon which I learned in-store employees are only able to see the past three bills on their tablet, but the gentleman helping me was kind enough to look through the bills I had brought with me and tried to help me understand what happened. Neither of us could figure it out -- and it actually took awhile on the phone with a representative to later sort out what happened. I then asked if he could help me get pricing for their current plans so I could decide whether I wanted to change, especially since T-Mobile's new plans no longer include taxes or fees in their monthly pricing. Unfortunately, he said that a comparison like that wasn't information he could easily calculate in-store. He noted that's also something that has to be handled by the customer online, via app, or by phone. I would be a happy T-Mobile customer if I could just handle account issues face-to-face with a human rather than having to navigate chat bots and AI voice agents to get to a human (although the humans I do eventually end up speaking to are always lovely). If you want to get a new phone, head on in. If you're having any issues, you should probably bite the bullet and make a call instead.

Samsung announced a Free Repairs for Frontline Workers Promotion offering repairs, up to $279, for…read moreSamsung phones. I called this location first and asked about the repair process and what I should expect since my phone's screen was scratched and the battery not lasting long. I was told that when they repair they screen, Samsung automatically has them replace the battery, screen, glass and some other components for every device. He said the repair would take an hour and they had the parts in stock. Fantastic! Yesterday my spouse and I, both of us work in physical/occupational therapy, brought our phone in to initiate the repair. The gentleman assisting us was told that each of our phones has the same issue, cracked/scratched screen and poor battery performance. We did not need to wait for our phones, and agreed to come back today after 1100 to pick up the phones. My spouse forgot his work ID, which was totally our fault, so we did drive back home to retrieve the ID and bring it back yesterday as this was required to begin the repair. We made arrangements for me to pick up both phones since I was not working today, which was also not a problem. Today I came in around 1300 to pick up the phone. My spouse's phone was repaired as expected, but I was disappointed to find that the screen on my phone hadn't been repaired. I mentioned this to the gentleman assisting me (Will) and he said that the ticket only had the battery listed for repair. I explained that this was not what I communicated when I dropped the phone off and ask how we fix this error (that was theirs). The staff member said he would call to see if they could authorize another repair and proceeded to the back and called someone (I could hear everything he was saying). Instead of saying that they made a mistake, he told whoever he was talking to (I later found out this was Samsung) that I was wanting another repair and they would not approve it. I explained to Will that I expected my phone to be repaired as communicated when dropped off, and their error should not result in additional cost to me. I asked if I could have the number for the regional manager or franchise owner, and Matt confirmed this was a franchise location but they were not allowed to give out the number. He suggested I call Samsung, and I assured him I would be filing complaints with the Better Business Bureau against both UBreakIFix and Samsung seeking a resolution. I also asked if I could leave my information so the franchise owner could call me back at his leisure. I left the store with my phone that was still not repaired, after calling first and then visiting this location 3 times already. (I later found out that Samsung is more likely to makes exceptions when it is the customer's fault.) I didn't want to have to come back, so I sat in my car and called their national customer service number to initiate my complaint and try to get the issue resolved before I left. I was on hold for quite some time, but after the customer service representative picked up and I started explaining what happened, Will approached my vehicle and said he could fix my screen. Great, but why the change of heart? (Will called me later and I found out that the franchise owner had approved the repair before corporate even contacted the store. It also important to note that Will was able to speak with the staff member who accepted our phones for repair and he confirmed that it was his understanding that screens and batteries were to be fixed on both phones.) The customer service person did come back on the line after an extended hold. She told me that she had been able to "review the footage" and saw that it wasn't explicitly communicated by either party what repair was needed (both my recollection and the staff member's recollection conflict with her assessment). She also made a point to say that I signed the nearly 2 feet long receipt which listed the repair and the terms and conditions. I've learned that customers here really need to read the receipt they are signing, no matter how long it takes, because you may have a battle on your hands if a mistake is made. This company must have lots of issues with customer complaints if my interaction with customer service is an indicator. Good companies use common sense to resolve issues, but this company uses recordings that are made of customers and feet long receipts with tiny print to try to deflect responsibility. Overall, I have to say that while in the store and speaking with corporate, I felt like I was the one being scrutinized. I initially rated this experience as 1 star. I have changed the rating based on a couple of things. Matt did call me later to follow-up, which was a positive gesture and a step towards earning my trust. What truly changed my experience, was when the franchise owner called me back and we were able to discuss the experience in detail. I feel like we both had similar expectations and perspectives, and that he cared.

Service was within time given and service was Great would definitely recommend…read more Guys were real nice and helpful

Fantastic store and great experience working with Matt who repaired a broken charging port on my…read morelaptop. Communication was excellent and you he had my part ordered and laptop fixed quickly. Once the part arrived, Matt finished replacing the oort in about 20 min the same day which was amazing! Best of all, the prices are reasonable for such a high level of expertise and service. Highly recommend for anyone that needs laptop or iphone repair.

I need to give a huge shout-out to the Apple Store in St. John's town center. I visited because I…read moreneeded to transfer a phone from one family member to another (following a death in the family.) I didn't have any of the deceased person's details for log-in, etc, but that person was on my account. Verizon was of very little help in transferring the phone over to the new owner & suggested I go to the Apple Store. So glad I did! All the Apple Store required was for me to go to a Verizon location (also in town center) and bring them proof that I was the owner of the physical phone and they would remove the Apple ID currently using the phone. While it was a little monotonous & time-consuming - it all worked out. The staff at Apple were so kind, courteous, helpful, knowledgeable, informative, and above all else..... PATIENT! I'm most grateful for that.... Because I'm not very good with technology and haven't be able to explain it in layman's terms to the new user, as well.

What a rollercoaster of "no information" regarding a simple battery replacement…read more I had an appointment a 6:50 pm on August 20 for a battery replacement on a phone, and was told, I would need to leave it overnight for what I'm told a 40 min repair because their queue is backed up. I declined to leave it, and was told, the part would be held for 5 days. I called Apple Support today, August 21 to schedule an appointment, and was told by a Dennis from the store, to schedule it early in the day so that it can be done same day. I was transferred back again to make the schedule, and after being scheduled, I asked to be transferred back to Dennis to confirm. Now this is where it gets ridiculous. I did what I was asked by Dennis - scheduled a time early in the day this weekend, and when I was transferred back to him to follow-up with him, he then tells me that now there is no guarantee because its dependent on the part being in stock (which he didn't specify - but understandable). I told him the rep I spoke to in person last night would hold my part for 5 days, and when he tried to look it up, he said there's no record of that. We'll see what happens this weekend when I come in for my appointment, but being told multiple things and not being able to confirm a part is in stock for my appointment is ridiculous. This would be my second time coming in, and if I'm told the part isn't there and have to come back a third time, there's issues with their customer service and process and protocols.

As always great service. And AFFORDABLE! For whatever reason my daughter keeps breaking so we keep…read morecoming

From the owner: We repair all cell phones, computers and tablets. iPhone repair, iPad repair, iPod repair and all…read moresamsung glass and LCD repair.Most repairs take less than 30 minute and we do have the best price in town!

I purchased a Apple Watch series 2 on LetGo. Unfortunately I didn't get the user's I'd and PW. So…read morewhen I try to synchronize the watch to my phone I can't because its asking for the credentials of the previous owner. Is there anyway to dump/delete the old data and start over? Any ideas please share. Thanks!

Fantastic job!!!! Ryan was such a great help for the repair of my BRAND NEW PHONE! Gotta love your…read moretoddler and the fact that he likes to throw things lol. His devotion and dedication was unwaivered. Definitely recommend his company for anyone's phone breaks!!

A huge shout out to Trevor for his PHENOMENAL customer centered service today. He was just patient…read moreand when was unsure of an answer, rather than stumble or make something up, he went and found the answer! This level of service should be a role model for others. Trevor was kind, patient and outstanding representative for Best Buy!!!

I went here on Black Friday and back again on Saturday to make a large purchase. The Black Friday…read moredeals this year were great. The staff at this location were attentive and patient. Usually on a busy holiday weekend you have to wait in line to check out. They got me right up to register and I checked out and left. Probably my most stress free trip to Best Buy.