Here's something I never thought I be doing: giving any service from Comcast / Xfinity a 5 star review. Yet here we are. Our visit to this Xfinity store was the culmination of problems with our service at home. We got a REALLY helpful person through chat in the app who did some remote updates to our router but still recommended a tech come out to take a look. The tech that came out was probably the best tech I've ever encountered. He knew exactly what the problem was: we were sent the wrong router. We were given a XB7 instead of an XB8, which is what we need for our Ultra internet service. So we had two great Xfinity experiences but now we had to go to the store to exchange our router. I honestly went in prepared for battle. I told my girlfriend the same thing 3 times before we got there: "this is what I'm going to say and if they say anything other than 'ok, we can do that', I'm gonna lose my mind". We got to the store, walked in and were greeted quickly. I dropped my prepared statement and I kid you not, they were like "ok, we can do that." They took our old router, brought a new one up, scanned it to add it to account and we were out the door. We were in the store for MAYBE 10 minutes and that includes the Xfinity Cell Service sales pitch. I'm not mad at that part because 1) they have to pitch that, it's their job and 2) we are actually looking at switching to a different cell carrier later this year, so we'll be interested in that sooner than later. In short, this whole thing has been the best experience with Comcast / Xfinity that I've ever had. The whole thing could've gone downhill as soon as we entered the store and quite frankly, I was expecting it to. However, our experience in the store was as good or better than I could've asked for. read more

They are actually making - having no competition in Jacksonville a thing- they do not care about neg reviews, quality is totally lacking in customer service, they hang up on you on the ph. In the store they are selling you something you dont need and tell you there is nothing else, which turned out to be a lie. I am so fed up with them .....their cost is way to high, while new customers are offered fab deals, that long time customers are paying for with high rates. read more

This review is for Xfinity/Comcast corporate, not this location. My complaints are as follows: 1. Unlike other ISPs and streaming services, you cannot cancel Xfinity via the internet. You must CALL and talk to a representative who will keep you on the phone for 30 minutes trying to sell you other packages. 2. My father recently passed away and in order to cancel my father's Xfinity service, not only did I have to spend 30 minutes on the phone, the customer service rep wanted me to ASK MY FAMILY OR MY FATHER'S NEIGHBORS IF THEY WANTED TO ASSUME HIS DEAL!! I was flabbergasted and after 30 excruciating minutes of scripted questions and responses I was not successful in canceling his service over the phone because XFINITY WANTS ME TO SUBMIT A DEATH CERTIFICATE in order to cancel his service!!! I was able to cancel Roku, Netflix, Cell phone, and Hulu very easily. He has been a customer since 2017 and he purchased his router from Best Buy. Make it make sense. YOU'RE PART OF THE PROBLEM GREEDY XFINITY, SHAME ON YOU. I RATE YOU LESS THAN ONE STAR. read more

As I new customer, it's not nice to lie to me. I went in for internet service. That was it....I don't want or need anything else. I was told I would get a free Apple watch, I said no, I will never use it. Then I question why it was free and the salesperson said it was a holiday promotion and put it in my bag. Now, I'm looking at my bill and see that I was charged for the watch and service. I don't use the watch at all. Now I'm paying for a watch and a service that I don't use. You scam me big time. That's a horrible thing to lie to people just to up your sales. You don't care about your customers, you only care about your numbers. Don't go there they will scam you 2!!!!!! The response that you gave me isn't helpful. I called customer service before writing this review and they said to contact the store. Runaround, no one wants to take accountability. I'm on auto pay so I never questioned my bills until today which I couldn't see online so when I called customer service, they said I should use the app. Why as I company, can't you be transparent from being a new customer to be able to see my charges on-line? I was shocked to find out that I'm paying for a Apple watch that I never asked for nor wanted and never set up to use. I told the Spanish lady helping me from Orlando that I didn't want and would never use a Apple watch and she told me it was free. When I questioned her, why is it free? She said it was a promotion and put it in my bag. Now two months later, I find out that I'm paying for a Apple watch and a line. What??? Customer Service terminated the line today but said I was still responsible for the Apple Watch. I said: Why am I responsible for a watch that I clearly said, I never wanted and was never set up. I don't know anything about Apple Watches and I told her that, she never set it up for me because I clearly said that I didn't want it. I'm a new customer, I came in for internet service and of course you are going to keep selling me things, but I made it clear. I don't want a Apple watch. I would never use a Apple watch. I told the customer service rep: Check, you will see no activity on that line because the Apple watch was never set up. The rep told me, you can sell it. How about Xfinity doing the right thing and stop lying their to customers so they can reach their goals? I need a new phone but absolutely not would I ever step into your store until this is made right. I was lied to and deceived and now I stuck with a bill on a watch that I never activated. Customer service says go to the store, you say contact customer service. No one wants to take accountability for the lies and deception of being a new customer. If you would only treat your customers right, they would be loyal customers instead of hustling new customers. I asked where my signature is where I ever signed for this watch and was told, we don't have that. Of course, you don't because I never agreed to a Apple Watch! read more

Waiting on service for 3 days. Don't show, and don't call to change. Finally shows up. Jobs different and he leaves and doesn't even start work. On phone with Xfinity for 3 days. Shit service read more

Comcast is the worst internet company. I am a customer for 15 years and paying $123 for less a 1G internet. Long calls but they do not reduce my bill. New vustomers 1G $50. No fair. I do not recommend Comcast at all. read more

absolutely the worst experience overall new customers they will take care of I guess existing customers they can not be bothered unless strong arming into a pricy less than program without any resolutio. Wait over an hour for manager to only get helped by associate whom was not helpful. DO NOT BOTHER CALLING CUSTOMER SERVICE WAIT 3 hours to be on phone over an hour to be spoken rudely too. read more

Don't use Xfinity bad customer service bad business over bill over charge service fluctuations Many other choices read more

I don't love having to use Xfinity in general (and have seen others learn the hard way to always get a receipt when you turn in your modem,) but this particular store does well. I had to go a couple of times for modem swap and turning it in when moving. I have noticed other stores don't do this, but they have a small table out front / at the front of store that takes quick issues, like the aforementioned, and I'm in and out in 30 seconds with receipt. read more

I usually feel for those that try to provide service - but as prices go up the level of service go down - long wait times both on the phone and at the store . Not feeling like the care to have my business - I am going to competitor read more

Xfinity Store By Comcast - The new norm- masks and waiting to go in - Internet Service Providers Near Me - Jacksonville, Florida

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Xfinity may be the worst company on the face of this earth. Rude people in stores, Asian customer service agents who have difficulty speaking English and are located on the other side of the planet. I am thoroughly disgusted with Xfinity. read more

I am sitting here right now in the store. There are as many employees as there are customers and there is still a wait of 6 customers. Most employees are walking around fiddling with their devices (tablets or phones) as people wait. they have two employees outside just checking people in (which would not be needed if they were helping the customers in here). I am just here to pick up a modem that has been prepaid and walk out and I have still been here 25 minutes. The people working here are very nice and cordial but highly inefficient. read more

Great location and great staff. Picked up the internet service in July, super happy with that service. Added Mobile yesterday and am completely ecstatic so far. CRYSTAL IS THE REAL DEAL!!!! She makes potentially stressful experiences like getting new internet and choosing a new cell phone provider plus switching to a new phone and keeping your same number...all a BREEZE!! Recommend 100%+++++ If you're in the market, check them out. Cut my cell phone bill in half. Didn't lose anything, all gains. read more

8-31-24 Xfinity had a power surge which burned the Comcast coaxial cable and cable box and fried my tv. They told me that I would get a report with pictures for insurance. I could never get anyone to answer the phone on the supervisor line. They put new wifi and a gadget that transferred the tv service through wifi instead. I got no report, only $30 compensation for having to buy new tv. They redid my contract and raised the price $20 for fewer services. When I went to the Beach Blvd location, the tech who "helped" me, had no ability to correct anything. As soon as I can find replacement services, I will drop mobile phone, internet and tv. Worst customer service ever. read more

called in yesterday kept my tv,internet and added a phone line for a very good price. happy with service.

I had the pleasure of working with Ariana Smith at this location over a 3 day period as I was transitioning from AT&T to Xfinity Mobile. I actually worked with a few lovely helpful ladies there, but Ariana really stood out. We had an issue with my replacement iPhone, and it required phone calls to a separate team and it took what seemed like forever. Ariana could probably tell that I was getting a bit heated when it didn't seem like it was going well, but she was calm, cool and professional with her colleague on the phone. Everything ultimately went according to plan minus the little hiccup and I was able to leave with a perfectly working new IPhone. I recommend the crew at this location. They are very customer friendly and know what they're doing. read more

staff is spending 45 minutes to an hour with one customer, no proper check in process. feel free to come here and wait for more than 2 hours even if u just want to come and pickup modem. worst place. read more

Too impersonal. If you try to contact by phone you CAN NOT talk to a human being. Recently tried to check on moving my cell service to them & they threw me straight into my account snd wanted me to sign up with no idea what pricing would be. read more

Xfinity as a company is the worst! I always have the bad experience! it's a problem. I just moved to a new place on 4/1/2020 today is 04/06/2020. I have no connection in my main room. I already call several times and all the people I spoke to tell me the same thing. They will have cable in 2 to 24 hours that does not happen. The only reason I do not have another company is because Xfinity has bought the area. I DO NOT RECOMMEND THIS COMPANY. read more

I actually like this store. It seemed clean and modern and returning the boxes I had was super easy. Normally I hate Comcast with a burning passion but this location has given me a greater sense of hope. read more

Hilariously told "this place is a scam" by another customer as I walked in. 10 minutes in and out for new internet. Great service by Blake. Pricing identical to what's shown online. read more

This store is extremely understaffed and disorganized. I had to wait 45 minutes before I could speak to someone and when I finally did they were the most rude, disrespectful, and unprofessional person I have ever encountered. I don't recall his name but he had dark hair and an insufferable attitude. Do yourself a favor and drive the extra 30 minutes to a different store, or better yet never do business with xfinity in the first place. read more

Idk why there's so much hate, the store is super clean the staff is super helpful. Like I'm in my late 20's and it was easy. Reference it's a Friday at 2pm. Highly recommend read more

This is the absolute worse company I have ever dealt with. We are a property management co. and give them a lot of buisness. Customer service and reliability does not get any worse than this! They are getting 1 star because there is no zero!!! Linda A. read more

While I was waiting to be called, I observed the employees quickly and accurately helping every customer on a busy Saturday morning. Specifically Alex did a great job answering questions, explaining equipment, and offering helping solutions to problems. Keep up the good work! read more

My experience at this location was good. I waited about 10 minutes to switch out old equipment for new to hook up in my new house. But when I got home the cable nor modem could be activated. Comcast advised, after waiting on hold an hour and a half to speak to someone, they can't come out until Monday afternoon to investigate the issue. Meanwhile I work from home and need to be online 8 AM, Monday morning. I'm not happy read more

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The people in this store are so rude and entitled. They have no clue how to do their jobs. They act like they are too good to be helping you when they are the ones working for a finite. Normally I wouldn't have a problem with just 1 rude employee, but I have been to this store twice in 24 hours and every single person I've encountered did not know what they were talking about, were extremely rude and everything they told me previously was wrong. Not a single person in the store knows how to do their job or act like they even want to be there. Half of them roll your eyes at you when you walk in and are on their phones the whole time. This is place is the epitome of terrible employees leading to terrible service. read more

Another frustrating experience with Comcast and I am no further along in resolving their error with my account. I was informed by the in-store representative that she could not help with my problem... they are only a sales center at this location. I need to contact their telephone customer support. read more

Xfinity Store By Comcast - Very unhelpful in-store experience with Comcast, to be added to the ongoing saga involving transfer to our new address. - Internet Service Providers Near Me - Jacksonville, Florida

Had some initial problems with a self-install, Xfinity called me back several times to ensure that I was satisfied with their products/service. They followed up and came out to install a new line from the pole to the house, and repair an interior access issue, money well spent. Coaxial cable better than DSL, better system, better service... Happy camper! =)) read more

My friend just returned from purchasing a new phone from this store. She wanted to change to an iPhone from her old Samsung. They totally dismissed her and sold her a Samsung. When she got home and opened the box, the screen was cracked. She went back and they told her she would have to purchase a warranty to get it replaced. She was told they inspect them all before sales and she "must have dropped it." They would not help her in any way and treated her like she was stupid. She has two Master's degrees. She asked for the manager and was again dismissed. They saw an older woman and thought they could get away with that treatment. They are the worst and shouldn't be working with the public. It's criminal. Too bad I can't give less than one star. read more

I have used Comcast for almost 20 years. But for the last 12 months they sometimes claim the haven't received my auto payment. I go in to the Comcast store on beach and the claim the fixed it so it is auto play then the next month it happens again they claim I haven't paid. It is a joke with them. I spend $85 each month just for internet. Plus they charge me late fees. The manager and his underlings that work for him are all criminals. Have a nice day. read more

Poor service. Internet went out last night at 11:30pm. Received a text acknowledging the outage at 9:30am, and another text saying the outage was fixed at 7:30pm. We still do not have internet service and had to call customer service of course holding for over an hour just to say we can take off work to get it fixed... read more

Just walked in. Feels like an Apple Store. Really roomy. Customer service as soon as you walk in. Totally different experience than what I was expecting. They sell mobile devices (iPhones, Samsung Galaxy models), speakers, headphones, and advertise their home security plans and equipment at different kiosks. They also have a small selection of landline phones and cell phone cases. There is an express bill pay station if you just need to get in and out. Six people seeing customers not including people working the floor, but stations #1-11 looks like they can be manned for peak times. Looks like they have taken a step up from their regular service model. While here writing the review you can tell the customers were pleased with their experience as was I. If you're not wanting to deal with calling in, I highly recommend this location. read more

Hands-down the worst customer service I have ever encountered. Went into this store on Beach Boulevard, supposedly was placed on line for assistance, returned to the desk when 10 (literally) people who came in after me had been help. The answer was "they've been calling you." I am neither hard of hearing nor have any other sensory impairment. I was sitting in the middle of the store. Nobody called me! As I was having this conversation, the representative next to the woman I was speaking with asked, "What's his name?" I gave him my name, he looked up on his computer, and he said, "Oh look when you set him up you didn't put him in line, so what you're looking at that you think says they would have called him already is the record where they replaced one piece of equipment here at the desk right when he walked in." Thus ensued an argument between those two about whether or not she had done her job right -- obviously not! I walked out. Still with the same problem I have called Comcast about four times and spent hours (literally) on the phone with Comcast to resolve. A zero rating is apparently impossible here; however that is what they deserve. The incompetence at the store is beyond description . . . But it is commensurate with Comcast service (?) by phone or anything -- consistent!. read more

I recently posted a bad review of Xfinity regarding downgrading channel packages. My concerns arrived at the desk of Candace H., of Executive Customer Relations, Comcast Cable Communications, LLC. She was most gracious, and attentive to our needs. All our issues were resolved. read more

I believe Xfinity is a totally dishonest company. Months ago I was supposedly given a promotion price but every month they talk in circles why my bill is higher then what I was promised. The right bill amount NEVER shows up on their website or app and they give some BS story that the app does not update! Then they tell me a different amount appears on their ledger! WTH do I need an app that never updates with correct billing but rather have to call in to find out what their ledger says! I am surprised there is no Class Action suit against this company who I believe is ripping off customers and getting away with it. As soon as I can get rid of them as my internet company I will. They truly suck and are dishonest! read more

This is the most horrible cable company ever...just moved in my new place and there's been two visits and still haven't received service...on top of me paying for service I can't use! Go somewhere else if you can...this is a piece of shit company and they need to be shut down. They only allow 15mins yo come in a person home and if they have an appointment behind you they will leave in the middle of their service with you..pathetic! read more

waited about an hour after trying to ask if they had the iphone 12 pro max they said they were to busy to answer our questions an hour later we walk in and it takes 2 seconds for the lady waiting to let us know they have no i phone 12 pro max's xfinity sucks read more

terrible customer service and the store manager seemed like he dowsnt even know how to run a store

The people here are pleasant enough, however, I question either their competency or the way their systems are set up. I have two accounts, one for my residence and one for my income property. For some reason, it seems like their system defaults to my income property account, even though I give my residence address, causing me to have to retrieve wayward equipment mistakenly destined to my property instead of my residence. A couple weeks ago, after having ordered another cable box for my son, who just moved back home (another story), I received an email stating that my cable box was underway to the complex, even though I had taken my box home from the Comcast store. I immediately called Comcast and cancelled the order. Okay, they say. Today I get a notice that there is a package with my name on it to be picked up from the complex office! Too bad Comcast has a monopoly on cable, otherwise I'd be switching ASAP! Returned two cable boxes from my rental condo today and was told I would be charged for them because neither of the serial numbers matched what they had on their computer. I do recall having had to travel to their store to switch out at least one of the boxes, but now I am being charged for a switched box for which they apparently did not keep accurate records of? Both of the boxes are marked COMCAST and they sure had no problems billing me through these boxes! Now I'm being held responsible because these inept employees can not keep accurate track of their equipment. What kind of company treats customers of 23 years this way? I will call COMCAST and attempt to resolve this because this store seems to retain only inept employees. read more