We had a power outage due to a lightning strike on 8/18/22 which caused our alarm system to…read moreconstantly blare. We received no help from Scott Alarm and we stopped the noise by removing the battery. When the power came back on at 2 in the morning, the system blared again. Two police officers came in response to the alarm and assisted us in disconnecting the sound device. While they were in our home, we called Scott Alarm 3 times, each time being told they would connect us to their service department. No one in the service department ever answered, even after we had explained that police officers were in our home trying to assist us with the alarm. Since that time, we have left numerous detailed messages which have never been answered. We are paying for an alarm system that has left us unprotected for 5 days and we are outraged! There seems to be no way to get this company to perform according to our contract with them. We tried to stop payment to them and there was no way to do this. If anyone has a suggestion on how to get relief from this company, please post that as soon as possible.

Buyer beware. Up front sales are awesome. Make you think that you are dealing with local customer…read moreoriented company. Not any where near the truth. They are not local and once you sign the contract are not different than the other national alarm companies. I do not recommend there company at all.

I'll add more photos and videos. Worst experience ive ever had! 1600 plus and this is what im left…read morewith??? scott did it himself too... Its not even smooth surfaces he said they dont do sanding .... i HAVE to retexture my wall myself Fine i get it but the guy who cut holes in our walls 2 yrs ago to instal caneras did a better mudding/fill job than this guy. Ill be going through all camera footage as ive already seen he's hit my wall with our metal ladder too many times to count yesterday and now i get to finish and fix his poor filling job on ALL cut outs in my home MYSELF. Ill post videos if i can when i download them. It was excuse after excuse on MULTIPLE THINGS. Pitiful and yes my husband agrees! I atleast was taught how to use mud fill it and SMOOTH it out . Scott said they only do rough patch no sanding but all other customers are happy with it.... really??? I highly doub it!.... i hope his wife would be happy with this final product in THEIER home if they wer3 just a customer because its not GOOD BUSINESS and now we are telling our neighbors not to use them! Nice guy at 1st til confronted but very very condiscending today and knew he was but so glad i have it on audio from my hall camera. nobody would be happy with this so called fill in the holes and cracks. My husband has severe back problems and dr visits and cant be home 100% of tge time besies im not dumb or new to patchwork as we had to when we sold our old home and yes I A FEMALE DID IT! Needless to say we waited to see if he would do better yesterday or but Today it got worse. This is the "owner" lol thats pitiful and NOT WORTH OVER 1600 when im gonna spend even more to fix it what he shoould have done because noe even holes or screws are fully covered still indents around his cut outs and the filler isnt smooth at all and then texture it again myselfi can do that!! Very very disappointed!!!!.... im glad i have cameras in and outside my home GARAGE INCLUDED These pictures are from the 3 total visits hes made and WE WILL NOT ALLOW A 4TH!!!....sure things work but I mean for 1600 plus no i should not have to do this bull myself. If my husbands back wasn't so messed up and dr appointments and physical therapy and chiropractor he'd be here the whole time every time. I do have a few pictures as well text message wise to show other inconsistent information. His "clean-up " is a joke he got mud all over the picture I has specifically made by an artist of our deceased cat for my husband and the only thing that looks good is my daughters chandelier in her room but we found mud on it too now. Its poor service on the tail end and im WAITING on the desk faceplate that will hopefully be given to me as its already paid for as we paid Scott in full now. Yup gotta wait for drake customer service and blah blah blah. Look we all have real life problems but there are so many in consistency with what he said yesterday and today . I see why only 17 reviews and very little reviews elsewhere now. Its ridiculous! Scott set the price added on more fine I get that BUT if I knew my walls and all the holes would look like this when finished ummmmmm no. There's no way other people can be happy with this type of "rough patchwork " id like to see those pics. So if you have a simple project they might be ok if its more than a light then PAY THE EXTRA $$$ . I really dont care what his responses are as i have proof of poor execution and im not a young dumb woman or anything. I was an army brat im not incapable of doing things. A blind person could have done this patchwork better than he did! No i dont want Scott back in my home EVER. I feel sorry for people who hire him and HOPE they see this and my pictures! Good luck everyone just pay the extra $!!! highly highly do NOT recomend ! I'll add more pictures today!

After spending over a week searching for an electrician to come take a look at a partial loss of…read morepower to one side of my house, I found SOS. Their first available appointment was a week out, probably because they are the ONLY electricians that actually answer the phone or return phone calls. Two gentlemen came out to my house and spent an hour or so checking each point in the current until they were able to identify the issue and fixed it quickly once located. All in all came out to about $100/HR. Both electricians were extremely nice, knowledgeable, and honest. I would use them again for sure.

I'm writing this because today's interaction with Atlantic Security was so unprofessional that it…read moregenuinely shocked me. Months ago, I called Atlantic for a quote on a system. I decided to keep researching, because unlike many customers, I don't jump into expensive security decisions blindly. After doing extensive research, I determined that the DSC NEO system was the right fit for me. I contacted Atlantic Security again and requested a quote specifically for the NEO. The quote came back at over $5,000, which was unnecessarily high, so I declined politely. A few months later, I purchased the DSC NEO directly from Tyco Integrated / Johnson Controls--the manufacturer. Today, I called Atlantic Security to inquire about installation and monitoring. Instead of receiving normal customer service, I was spoken to with a snarky, condescending attitude by a representative named Laina. She told me they were "not interested in doing business with me" and that I had "wasted their time multiple times." This is completely unacceptable. Comparing prices, researching equipment, and ensuring I make the right decision on a multi-thousand-dollar security system is not "wasting time." That is called being a smart consumer. These are major decisions--not impulse purchases. Here's the part Atlantic clearly didn't bother to consider: My father's company is a major corporation with multiple homes, buildings, and commercial sites--every one of which is secured and monitored. He is one of Atlantic Security's largest clients. In addition: I personally own a large technology company, and the amount of future business Atlantic could have received from me alone is something they clearly can't even begin to fathom. Because of the disrespect I experienced from one representative, Atlantic Security has now jeopardized--and likely completely lost--two major long-term clients representing a massive amount of revenue. All because of one employee who chose to speak to a customer with rudeness, attitude, and zero professionalism. I will be filing a formal BBB complaint. At minimum, Atlantic Security needs to retrain or reassign Laina, because speaking to paying clients or potential clients that way is unacceptable in any industry--let alone the security industry. Congratulations, Atlantic Security. In a single phone call, you managed to lose a tremendous amount of business from two extremely large companies

This company's billing department needs professional training. I've sent over every payment made…read moreper month since March 2022 validated by bank statements, and as of today 9/08/2022, they have not corrected the problem. my last request to Atlantic Security was as follows: See below Please explain, Obviously, the accuracy of this matter is incorrect. I need a detailed report of all payments received to date. Please reference with invoice numbers. See your last error report response below. From: AR Dept ardept@atlanticcompanies.net Date: May 23, 2022, at 2:57:42 PM EDT To: Ron Brooks Ron-Brooks@outlook.com Subject: RE: Statement Dear RTB We have updated our records to show recent payments made on May 03, 2022, for invoice 245433. However, the payment made on March 24, 2022, is for invoice 241359, not 237851. So, invoice 237851 is still due and outstanding. Please don't hesitate to call me on the number below should you have any questions. Thank you for your business. Mat Cueva Accounting Clerk I ATLANTIC SECURITY Corporate: (904) 743-8444 ext. 122 | Fax: (904) 743-8466 1714 Cesery Blvd Jacksonville, FL. 32211 ardept@atlanticcompanies.net | www.atlanticcompanies.net From: Ron Brooks Ron-Brooks@outlook.com Sent: Thursday, May 5, 2022, 9:20 PM To: AR Dept ardept@atlanticcompanies.net Cc: Ads security Ads localprocess@gmail.com Subject: Re: Statement attention AR, Please update your records. See attachments.

Very professional with written estimate and clear breakdown of service being performed. Great…read moreflexibility on availability and priced well with good communication. Highly recommend.

Outstanding service from the first call. Kevin is…read moreprofessional , on time , knowledgeable, and reliable. I would highly recommend Kevin for your home services and projects.

Installed system on our new home. Being from put of town and trying to do remodeling from another…read morestate. Could not have been pleased more. They walked us through and were very detailed. Answered our questions, all ways made time for us. Three years later each time I call promptly I am taken care of. It's like ole fashion service. The owner still has time to help his customers. And the monitoring people are prompt as well. Professional and kind. And, have patience when the home owner makes a mistake. We are very pleased

From the owner: Our customers are the driving force behind our business. Customer service is paramount, and anyone…read morecan reach the owner for any problems. You are not just a number to us. We care about the safety of our customers and their families.