Stopped in Xfinity to return an old cable box and swap it for a new one. Went on a Saturday morning…read moreand it wasn't too busy, which made the visit quick and easy. As soon as I walked in, a sales consultant greeted me and asked how he could help. He was very friendly and took me right to the counter once I explained I was there for a return. He handled everything smoothly, pulled up my account, processed the return, and gave me a receipt. He also mentioned a few upgrades that could apply to my cell phone plan without being pushy. The store itself was clean and well organized, and the music volume was just right--easy to have a conversation without any distractions. Overall, this has become my go-to spot for returns. Always a smooth and hassle-free experience.

Tyler helped us with our new phone for our daughter today and about 6 months ago he helped me to…read morechoose mine and our plan. He is extremely informative & knowledgeable about the plans they offer and the phones and can help you pick the best one for you. If you want excellent customer service he is worth waiting for and those lines can be long. I prefer to deal only with people I can trust to do right by me, this means a lot. We will continue to use Xfinity and hopefully Tyler will be there when we need ones. I highly recommend this store, their products & great internet.

Here's something I never thought I be doing: giving any service from Comcast / Xfinity a 5 star…read morereview. Yet here we are. Our visit to this Xfinity store was the culmination of problems with our service at home. We got a REALLY helpful person through chat in the app who did some remote updates to our router but still recommended a tech come out to take a look. The tech that came out was probably the best tech I've ever encountered. He knew exactly what the problem was: we were sent the wrong router. We were given a XB7 instead of an XB8, which is what we need for our Ultra internet service. So we had two great Xfinity experiences but now we had to go to the store to exchange our router. I honestly went in prepared for battle. I told my girlfriend the same thing 3 times before we got there: "this is what I'm going to say and if they say anything other than 'ok, we can do that', I'm gonna lose my mind". We got to the store, walked in and were greeted quickly. I dropped my prepared statement and I kid you not, they were like "ok, we can do that." They took our old router, brought a new one up, scanned it to add it to account and we were out the door. We were in the store for MAYBE 10 minutes and that includes the Xfinity Cell Service sales pitch. I'm not mad at that part because 1) they have to pitch that, it's their job and 2) we are actually looking at switching to a different cell carrier later this year, so we'll be interested in that sooner than later. In short, this whole thing has been the best experience with Comcast / Xfinity that I've ever had. The whole thing could've gone downhill as soon as we entered the store and quite frankly, I was expecting it to. However, our experience in the store was as good or better than I could've asked for.

Looks like new customers get treated well. The rest of us get to watch unoccupied employees hang…read moreout and chat. I count six customers including myself, ten employees including one Manager....but three of us are just waiting.

quick service , professional and patient staff , brayon help with any request & inquiry we had ,…read moreclean facilities , variety of services and merch . great experience. thank you .

Xfinity is hands down one of the worst companies I have ever had to deal with for cable or internet…read moreservice. The entire experience is unbelievably frustrating, and dealing with them feels like an exhausting exercise in wasting your time, money, and patience. For a company this large, the level of customer service is fucking embarrassing. Getting straightforward help should not be this difficult. You shouldn't have to fight your way through automated systems, endless runarounds, and aggravation just to get basic service or a problem addressed. There are plenty of companies I've had mediocre experiences with. Xfinity is in a different category. They have managed to turn something as basic as cable and internet service into a source of constant frustration. If you have another legitimate option in your area, seriously consider it before signing up with Xfinity. I would not recommend this company to anyone. Absolutely awful. One star only because Google and Yelp won't let me give them zero.

If I could give them a negative review, I would for sure. I went in for help because I am unable to…read moreshut off or arm my home security system from my phone. And they literally said sorry, can't help! Did NOT even try to help or call customer service for me.....NOTHING!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The people at that store are unprofessional cold and rude. First of all you have to take a number…read moreand wait like u are in a deli. Its slow rude as they try to justify why you are paying so much for basic cable with no stations. You have to go in. They dont have a customer service phone line at all. Its totally unprofessional when you go in and ask for a break down of bill and charges. They act like you are bothering them. I hate that store I hate the set up. If I could id switch everything I could but t mobile and there 5G is not available in my area yet? Cable xnfinity trys to control certain area's so noone else can cover there service area. Every worker needs a attuide adjustment. Avoid it at all costs.

I posted about 2 wks ago. our saga continues. we purchased an I phone on 4/4. We never recieved it…read more Almost 5 wks later all we get is the run around. No phone, no refund and a standoff to just wait. Called corporate; promises but no results. They can't even cancel the order. I'll post again later, but for now be cautious They all seem incompetent. We will now change carriers and hopefully Comcast will release us without a 5 week fight.

Everyone is very helpful and Professional. However disappointed with the actual Xfinity network…read moreexperience. We are having to run our backup Xfinity extender and programs / movies/ shows and news consistently interrupted .

Our rates went up and Dani was able to help with finding a plan that worked for our family. She…read morewas professional and provided excellent customer service! Thank you Dani for your help the day we were in there.

Staff is wonderful, extremely knowledgeable. Chixo was a great salesman fully knowledgeable about…read moreTMobile and the competition. Would highly recommended him.

I recently visited the T-Mobile store at Durbin Pavilion on Fri Dec 13, and I had an excellent…read moreexperience! The store is conveniently located at 480 Durbin Pavilion Dr, Bldg F Ste 107, St Johns, FL 322591. My review is specifically for staff member "Chixo" , I am rating Chixo with a high 10 plus and more for his : Product Knowledge , Customer Service, Professionalism, Patience. It was a pleasure to be assisted by Chixo. Thank you very much Chixo. TMobile , Chixo is great representation for the store. Mallisa Stokes and Anthony Brown

I had them when I lived in Gainesville. The 5-gig service was lightning fast. Going so fast, you…read morecould get you where you needed to go before you even thought about going there. TV streaming was flawless, no spooling nightmares. No frozen screens. All smart devices worked great and for once the ring camera did'nt have a giant delay between the time of identifying someone and when I was notified.

IQ Fiber Won't Honor Their Repair Statement…read more IQ Fiber ran wires down our street. When the workers asked us to turn on our sprinkler lines to make sure they were running properly, we saw that one line near the line they ran was not working. The supervisor on our site assured me that when we got our sprinkler people to find the leak and repair it, they would cover the cost. We use a private sprinkler company who went above and beyond to finally find the broken pipe right by the box IQ Fiber installed. We sent IQ Fiber multiple pictures showing the broken pipe by their installed box along with an invoice that stated company name and cost of repair. IQ Fiber stated they would not honor the invoice since the private company could not give them some ID number they wanted. This was not a neighbor of friend making the repair, it is a legitimate company but they would not honor their statement to cover the cost. I would never allow them to provide any service to my house. I wonder how many other people have had the same issues with this company. I highly recommend my sprinkler company but would never recommend IQ Fiber since they don't make things right after they cause damage.

I love Verizon but this was not my favorite experience. I needed an ear bud adapter for my iPhone,…read moreand the cheap ones I bought off Amazon didn't work. So I stopped at this new location in Durbin Park. When I got there at 5:40 pm I was greeted and asked to take a seat until someone could help me. There were two salesmen, both helping customers. As I sat there, I noticed the place was clean, no music, a coffee station tucked away, my chair was mediocre for waiting comfort and an additional customer had walked in then out after waiting about two minutes. I waited until 6:15 pm to be helped and found out they didn't carry the adapter piece I was trying to purchase. The salesman was apologetic but had someone asked me "what brings you in today" from the very beginning, then I wouldn't have waited for 35 minutes.

Jacqueline was so helpful when we came into purchase a new mobile phone. She helped us get all the…read moreold apps up and running as wall as demonstrated all the important buttons to operate.the device. She also pointed to the various rewards and plans that would be more affordable for our budget. There were also areas of cloud usage that helped us to use them more wisely. One of the best experiences in purchasing a new phone.

In short...go to another T-Mobile store. Stopping here is a waste of time and frustrating. For…read morethose of us that have been with T-Mobile a long time, you just don't have the customer service here and don't expect for them to do their job and/or the task that you get at other stores. Save yourself and go to another location. For those of you that may be new to T-Mobile...go to another store and don't let the staff at this location turn you off, give you wrong information, charge you for something your already paid for or whatever the case may be (walk away). Upon arrival a few employees were sitting out front eating with the door wide open to the store. I thought it was odd and perhaps the power was out. The power wasn't out, they were just there eating lunch with the door to the store wide open. If you see the same thing...they are open. Masks are required in the store. In any case, I don't recommend this location...please read on. A nice girl waited on me and sadly I don't know her name since she wasn't wearing a nametag...but she tried. I stopped in to get the protectors replaced on my phones since two were broken and one won't stay on. They were out of stock and the excuse I was given was because the new S21 was out. That doesn't have anything to do with anything. I told her it was ok...they could just ship them to me. She didn't know how to do it, so she inquired with her manager who was sitting out front eating. I was informed I couldn't get them replaced if they weren't in stock. Huh? This girl was trying and listening to her manager...so I asked her manager's name (Nakita {sp?}) so I could go speak with her myself. She informed me I would be charged for them because they had to input a credit card number. Huh? I said I had the insurance and she said they couldn't do it unless I was charged. I explained I've ran into my protectors not being in stock plenty and never had an issue with them being shipped to me for free. Heck, it was the T-Mobile staff that informed me I could do this from the start. She said she had never heard of that...really? I said it must be unique to this store. I personally wonder how you can be the manager and not know this? How many people have insurance like me that have had this same issue and ended up buying it? This is false information and simply not true...go to another store!!! Don't let yourself be ripped off. If I were new to T-Mobile I'd change carriers if I was being charged for something I already paid for with the insurance coverage just because something was out of stock. It's not right! In reality, I simply don't think the manager felt the need to do her job, help me and get it taken care of. So, I said we'd go to another store...and I did. I went to the store on Old St Augustine Rd, and guess what? They took care of it and ordered the ones that weren't in stock just fine and they are being shipped to me for free because of said insurance. I told them what happened at the Durbin Pavilion store and they apologized on their behalf...but it wasn't their fault. Not to mention what should have taken a few minutes turned into a few hours since I had to go to another store, the drive, etc. I had to return to Durbin Pavilion to do some other shopping. To my surprise, there are two T-Mobile stores in there...I did not know that. Why on earth are there two stores so close together? My advice, don't go to this one! End note: I contacted T-Mobile directly to inform them of the discrepancy.

Just want to say is that the service we receive from Jeremiah was excellent he went above and…read morebeyond to help us.