I recently visited the T-Mobile store at Durbin Pavilion on Fri Dec 13, and I had an excellent…read moreexperience! The store is conveniently located at 480 Durbin Pavilion Dr, Bldg F Ste 107, St Johns, FL 322591. My review is specifically for staff member "Chixo" , I am rating Chixo with a high 10 plus and more for his : Product Knowledge , Customer Service, Professionalism, Patience. It was a pleasure to be assisted by Chixo. Thank you very much Chixo. TMobile , Chixo is great representation for the store. Mallisa Stokes and Anthony Brown

They are very educated on their products, took the time to explain things on services and what…read morewould be the best option for me, while trying to keep the cost down not increased

I've been here multiple times and Dakota has been the most helpful persons there (wish they were…read moreall like this). He was patient and not pushy at all which I really appreciate. Took time to set up the WiFi and show me how to work it.

The plan I was told I would be on is no such plan!!!!! I was switching from Verizon to get a less…read moreexpensive rate because we are planning for retirement. Nothing is like we were told , I should have stayed with Verizon!!!!!!

T-Mobile itself is 5 stars to me, just not this experience. When something seems too good to be…read moretrue, it normally is-listen to your gut! Luckily, the customer service staff on Facebook (FB) straightened things out before it was too late. I would've rated this store a 5 a few days ago, but a lot has happened since... When I went to this store a few days ago I simply wanted to upgrade my phone, add a line, keep my current phone for my son and maybe add GBs as a buffer. I learned I couldn't upgrade with the current deal unless I traded my phone, so I bought a new phone at full price so I could keep my old one for my son and add the line. I knew I could add for $10 more. I told them this, we chatted about the $80 for 2 lines & 10GB plan (and adding a line) and they told me this was a no credit check plan (not sure why that matters); and the new T-Mobile One was the best and a 4th line & Netflix is free. They told me that everyone would gear me towards this plan and mine was no longer available. I was told I was grandfathered in a chat, but the staff here told me my plan was not the best. They could see we don't use our GB's now, so why move to unlimited data at a higher price with the "freebies"? Plus, I don't use Netflix, nor need a 4th line. Justin & Kevin were very friendly...seriously, and I thought they had my back. I wanted to leave to think about it (my gut instinct), but they convinced me it's the best, everyone was switching...it sounded good in theory, so I took the plunge {almost}. Somewhere in there I forgot they were salesmen. I believed in them, but something wasn't sitting right...I lost sleep over it. They stated $140 a month...then, if each line uses less than 2GB a month we'll get a $10 kick back on each line (sounded good), but if one line goes over then it would be the full amount. We already don't go over 2GB each and we're currently on the 2 lines @ $80...adding a line is $10 more @ $90 for 3 lines. I can't recall what they said to convince me the new plan was better, but clearly it's not. So what you get a 4th line free & Netflix...it's not what we need, nor is unlimited data. If we don't use crazy amounts, then why pay the big bucks? It's nice to have a buffer, but not at this price. But wait...there's more! It wouldn't have been $140 with a kick back. I learned today the kick back is not guaranteed. Our next bill would've been $180 for service alone. If I paid with auto pay (which I do) then it would have lowered the payment to $160. This is service only, not the equipment. Crazy! Huge difference between $160 vs. $90 for service only!!! But hey, I would have gotten a "free" 4th line and Netflix...yeah right...whatever! I ran the numbers today with Chelsea & Harley on FB. They rock!!! They really saved me from what could have been a horrible outcome. The T-Mobile One plan was supposed to take effect tomorrow. Chelsea didn't even need an explanation, she could clearly see this plan was not the best for me/us and fixed it. I feel like a total imbecile for putting my trust elsewhere other than my gut. I also paid $20 for a SIM card I'll never use, but if that new plan would've kicked in tomorrow I would have lost so much more money. And, once the T-Mobile One plan kicked in there would've been no going back (since they don't offer the Simple Plan anymore). I didn't know that until today either...Justin & Kevin never mentioned I couldn't go back. I could've been royally $@#^%^*! But hey, it's fixed now...whew! Justin helped me out with an insurance exchange on my phone. The refurbished replacement phone came in in a timely manner-woot! Yesterday we switched it out, we were half way home before we realized the SIM card wasn't in it and had to go back. Stuff happens, Laura was very apologetic and that was a simple error. But we were all the way home before we realized we didn't have a receipt in the bag...oh well. But wait, there's more. I learned today from Chelsea & Harley that the replacement phone no longer has insurance. I wanted to keep the phone for my son, but I didn't know I was going to lose the insurance on it. If I had known that I probably wouldn't have kept it and traded it in for the 50% off deal and got him a phone elsewhere. Not good. That was need-to-know information...oh well now-I've paid enough. I/we can only make decisions on what we are told. This was important. I have learned more lessons than I care to these past few days. I am smarter from it and I hope by sharing that I can help someone. Thank goodness I'm able to keep my Simple Plan! The T-Mobile One plan is a good plan for some, but not all and certainly not us. For those of you that receive a government discount under your current plan, you will lose it under the new T-Mobile One plan. Just weigh out everything before you take the plunge. As for this store...nice, but they should have listened to me more instead of what happened and been more forthcoming with information...customers depend on it.

I love Verizon but this was not my favorite experience. I needed an ear bud adapter for my iPhone,…read moreand the cheap ones I bought off Amazon didn't work. So I stopped at this new location in Durbin Park. When I got there at 5:40 pm I was greeted and asked to take a seat until someone could help me. There were two salesmen, both helping customers. As I sat there, I noticed the place was clean, no music, a coffee station tucked away, my chair was mediocre for waiting comfort and an additional customer had walked in then out after waiting about two minutes. I waited until 6:15 pm to be helped and found out they didn't carry the adapter piece I was trying to purchase. The salesman was apologetic but had someone asked me "what brings you in today" from the very beginning, then I wouldn't have waited for 35 minutes.

11/10 service at St. John's Verizon Store. Traded my iPhone 8 in for the 14 Pro. Jeffery Booker was…read moreamazing with setting me up. Helped me pick out the right phone for me and to get the best deal. Great quality service thanks to him, super quick and easy on my end. Currently live down by St. Augustine, would definitely come all the way back up here again just to work with Jeffery if I need anything!!

Verizon on Crosswater Pkwy is awesome. Jeremiah and Nick helped me and my 89 year old Dad purchase…read morenew phones and get maximum promotions and credits. They were both extremely kind, patient and willing to spend as much time as necessary to understand our new phones and billing. Thanks so much gentlemen!

Great clean store with an awesome staff! Thank you, David, Jermiah and Nick for making it a great…read moreexperience. I'll be sure to let all my family and friends know that this is the only Verizon store to visit!

We had two gaming computers built for Christmas and San Jose Computer and phone did an amazing job…read more The computers look and run far better than we could have expected.

FANTASTIC! I cannot say enough great things about this place/owner/work. I basically walked out…read morewith a brand new phone in about an hour--fixed screen/new battery/charging port, have had ZERO issues now. Amazing customer service, very reasonable prices, fair quotes, efficient and polished craftsmanship. I will be back (hopefully, not soon haha) but with all broken devices in the future.

THEY WERE AMAZING AND QUICK. Daira at the front was super dope! Would recommend 10/10read more

Drove to Mandarin and store was closed. Neither branch answered the phones. No notice. Just did…read morenot come to work. Either they are gone gone or just don't give a rats ass.

I wish I could give them a zero, I went in to fix my front screen. I came on a Thursday and a guy…read morequoted me $150, I come in a couple of weeks later and there was a different guy and quoted me $450 so already bad communication with their teams. I went ahead and paid $450 and I asked why so much and the guy said that's how much apple asks so I assumed they buy their screens through apple. I went to another phone repair store after my phone battery started swelling up and my Face ID not working. Come to find out they use very cheap front screen on phones to make profit and lie to costumers and fucked up my Face ID to a point where it's unfixable. These guys are rip offs and I recommend anywhere else but here.

I have an iPhone 6s and had the battery replaced over a year ago. The phone is over four years…read moreold. Now it is works as well as a new phone. Seems like the battery charges faster now than the one installed at the factory when new. Highly recommend this company to fix your phone. BTW they replaced the screen a few months earlier and it works great.