Jeanette and David were so kind and helpful in a very long process of switching from ATT (only long because of ATT procedures). This is the best service I have had from a carrier in years and years. read more

customer service Is terrible, if they aren't making money off of any problems you have they wont help you.

Ashli , the manager, and Nani , in my opinion, should be fired! These 2 losers have no empathy for T-Mobile customers that they caused pain in our lives. First, a few months ago, I switched over from Verizon. They talked me into a "free" phone upgrade. When I got the phone the store lost all the contacts, apps and photos ( especially the ones of my beloved, recently passed wife) . Simple Samsung to Samsung. Could not pull it off. Also I expected the 35 dollars for my 2 phones that was advertised. My bill is over $100. Then my new phone died. Could not turn it on or charge. Walked in a few days ago and they had music blaring and asked for a new phone. They told me to call customer service. MY PHONE IS DEAD! Would not let me use thier company phone. Luckily I kept my wife's phone active. These 2, Ashli and Nani, just want , In my opinion, to listen to their obnoxious music rather than help customers. Went to Green Cove Springs T-Mobile and Pete resolved everything. STAY AWAY FROM T-MOBILE ON BLANDING BLVD IN ORANGE PARK! read more

The store, the company is just crappy. Their internet service is junk and they make it hard to cancel the service. I walk in to return the internet equipment and I'm asked for an ID. I asked the lady working the counter how else can she verify me. My phone is on me. I'm logged in to the app. There's a million way to verify me but she won't do it. She told me there's no other way. A month ago, I came to cancel the service and they took so long to get to me that i had to leave. I've been traveling and never got a chance to come back so I've paid for a service that I can't even use. Can I cancel the service online? No, I must waste my time to call. So I went home, got my ID, came back. They took the equipment back without even checking my ID. So i asked the rep Jason, who's also a manager, why he didn't check my ID. He told me that the other rep who was helping me previously did. I informed him that she didn't, she's the one who refused to help me. His answer was well I've decided to bypass it and not check your ID. To make this worse, he took the equipment but couldn't cancel the service, I still have to contact T-Mobile to get this done. read more

Danny and Ness had very good costumer service. 5/5 visit. They helped us with everything we needed and helped us answer every question we needed an answer too read more

I do not recommend using this T-Mobile. Customer service here is awful. I've been in when there have been no other customers in the store. Both employees were rude and acted as if they had no interest in helping me. I ask the employee how many people was in the wait list and he came to me rude telling me to go pay my bill to other store when I just ask a simple question. His name it's Tyler read more

T-Mobile - Tyler a rude and unprofessional employee from this store. - Mobile Phones Near Me - Orange Park, Florida

They have a line not trying to purchase but pay bill and one of those employees tried to take me in. Like I stated I do not to be check in. Simple one minute pay bill that's all nothing else so disappointed! And they were supposed to be closing, just seemed like laughs and bothered customers wishing they will value their time! read more

T-Mobile - Slowest store - Mobile Phones Near Me - Orange Park, Florida

I do not recommend using this T-Mobile. Customer service here is awful. I've been in when there have been no other customers in the store. Both employees were rude and acted as if they had no interest in helping me. When all was said and done, they didn't help me at all. I had to go to another T-Mobile store the next day to get my problem fixed. I got their names and called T-Mobile to complain. Whether it did any good or not, I don't know. Probably not. Do yourself a favour and choose another T-Mobile store. read more

Great store! Eric customer service was fantastic! They reviewed the account and check for additional discounts. If you need T-Mobile this is the store to come. read more

This is the worst customer service I've ever experienced I was told that I could return an accessory item only to learn that there were only 14 days and the manager could careless didn't even try to help. I was told to use it until my other one arrived so when it arrived I tried to return it may told me no way. read more

We went in needing to switch carriers. We talked with Brandon, and set up a time to comeback later with our children. When we came back he was on top of everything. read more

This store was great! Knowledgeable staff, quick in and out, and they had the device I was looking for. Come to this location for the best service! read more

I was dreading changing cell phone providers after almost 30 years with ATT but T Mobile was able to cut my bill nearly in half so I went to the store closest to my home. The store was busy, I was greeted right away by who I later found out was the manager. In just a few minutes Eric was helping me change service get a new phone. Poor Eric. I use technology but I don't really "get it". He was professional, courteous, patient and efficient. He also explained things to me without making me feel like I was a dinosaur! If I could give them more than 5 stars I would. Eric was great. It was obvious from the management and staff that customer service is THE priority. I didn't have much interaction with the rest of the staff but it was obvious they were a very good team. THANK you Eric for such a positive, "painless" transaction. read more

Same as some of the other post, the customer service is horrible. If they can't sell you something then they could care less what you came in for. You're better off going to another T-Mobile. read more

Well I just went to this store to handle a problem with my service, and the lady I dealt with was very nice. She did inform me that the particular problem I was having was beyond their capabilities in the store, but they gave me a phone number and email address to rectify my issue. I was pleased with that. Guess everybody has a different experience. read more

I started my service with T Mobile 2 months ago with this store and have had great results since then. Nikkie, the Manager set me up with a great and affordable plan and got my balance with my phone thru Sprint paid off. Their staff of Cherish, Shaun, Will and Jacobi have helped me get my new phone setup and then getting everything transferred to my replacement phone after I dropped and broke my original one. These are the people to see if you need anything. Oh btw, Thanks for my new umbrella last Tuesday! read more