I love Verizon but this was not my favorite experience. I needed an ear bud adapter for my iPhone,…read moreand the cheap ones I bought off Amazon didn't work. So I stopped at this new location in Durbin Park. When I got there at 5:40 pm I was greeted and asked to take a seat until someone could help me. There were two salesmen, both helping customers. As I sat there, I noticed the place was clean, no music, a coffee station tucked away, my chair was mediocre for waiting comfort and an additional customer had walked in then out after waiting about two minutes. I waited until 6:15 pm to be helped and found out they didn't carry the adapter piece I was trying to purchase. The salesman was apologetic but had someone asked me "what brings you in today" from the very beginning, then I wouldn't have waited for 35 minutes.

11/10 service at St. John's Verizon Store. Traded my iPhone 8 in for the 14 Pro. Jeffery Booker was…read moreamazing with setting me up. Helped me pick out the right phone for me and to get the best deal. Great quality service thanks to him, super quick and easy on my end. Currently live down by St. Augustine, would definitely come all the way back up here again just to work with Jeffery if I need anything!!

In short...go to another T-Mobile store. Stopping here is a waste of time and frustrating. For…read morethose of us that have been with T-Mobile a long time, you just don't have the customer service here and don't expect for them to do their job and/or the task that you get at other stores. Save yourself and go to another location. For those of you that may be new to T-Mobile...go to another store and don't let the staff at this location turn you off, give you wrong information, charge you for something your already paid for or whatever the case may be (walk away). Upon arrival a few employees were sitting out front eating with the door wide open to the store. I thought it was odd and perhaps the power was out. The power wasn't out, they were just there eating lunch with the door to the store wide open. If you see the same thing...they are open. Masks are required in the store. In any case, I don't recommend this location...please read on. A nice girl waited on me and sadly I don't know her name since she wasn't wearing a nametag...but she tried. I stopped in to get the protectors replaced on my phones since two were broken and one won't stay on. They were out of stock and the excuse I was given was because the new S21 was out. That doesn't have anything to do with anything. I told her it was ok...they could just ship them to me. She didn't know how to do it, so she inquired with her manager who was sitting out front eating. I was informed I couldn't get them replaced if they weren't in stock. Huh? This girl was trying and listening to her manager...so I asked her manager's name (Nakita {sp?}) so I could go speak with her myself. She informed me I would be charged for them because they had to input a credit card number. Huh? I said I had the insurance and she said they couldn't do it unless I was charged. I explained I've ran into my protectors not being in stock plenty and never had an issue with them being shipped to me for free. Heck, it was the T-Mobile staff that informed me I could do this from the start. She said she had never heard of that...really? I said it must be unique to this store. I personally wonder how you can be the manager and not know this? How many people have insurance like me that have had this same issue and ended up buying it? This is false information and simply not true...go to another store!!! Don't let yourself be ripped off. If I were new to T-Mobile I'd change carriers if I was being charged for something I already paid for with the insurance coverage just because something was out of stock. It's not right! In reality, I simply don't think the manager felt the need to do her job, help me and get it taken care of. So, I said we'd go to another store...and I did. I went to the store on Old St Augustine Rd, and guess what? They took care of it and ordered the ones that weren't in stock just fine and they are being shipped to me for free because of said insurance. I told them what happened at the Durbin Pavilion store and they apologized on their behalf...but it wasn't their fault. Not to mention what should have taken a few minutes turned into a few hours since I had to go to another store, the drive, etc. I had to return to Durbin Pavilion to do some other shopping. To my surprise, there are two T-Mobile stores in there...I did not know that. Why on earth are there two stores so close together? My advice, don't go to this one! End note: I contacted T-Mobile directly to inform them of the discrepancy.

Just want to say is that the service we receive from Jeremiah was excellent he went above and…read morebeyond to help us.

I've been here multiple times and Dakota has been the most helpful persons there (wish they were…read moreall like this). He was patient and not pushy at all which I really appreciate. Took time to set up the WiFi and show me how to work it.

The plan I was told I would be on is no such plan!!!!! I was switching from Verizon to get a less…read moreexpensive rate because we are planning for retirement. Nothing is like we were told , I should have stayed with Verizon!!!!!!

No other Internet provider compares. No contract, wifi 7 equipment included, no data caps with…read moresymmetrical Internet speeds. Love the transparent pricing, the price you see is the price you pay.

I recently had the pleasure of having Tech Marty from IQ Fiber install my new fiber internet…read moreservice, and I couldn't be more satisfied with the experience. From start to finish, Marty demonstrated professionalism, expertise, and attention to detail that truly set him apart. Marty arrived right on time, equipped with all the necessary tools and knowledge to handle the installation efficiently. He took the time to explain the process, ensuring I understood each step, which made me feel more comfortable with the setup. His friendly demeanor made the experience pleasant and engaging. What impressed me most was Marty's meticulous approach to the installation. He checked the placement of the equipment meticulously, ensuring optimal performance and coverage throughout my home. After completing the installation, he walked me through the setup and even helped me tweak settings for the best internet experience. Since the installation, my internet has been blazing fast with zero issues. I can confidently say that Tech Marty's expertise has made a significant difference in my online experience. If you're considering IQ Fiber, I highly recommend requesting Tech Marty for your installation. He's a true asset to the team! Thank you, IQ Fiber, for an outstanding service, and a special shoutout to Tech Marty for making the installation a breeze!

Robert Carroll, thank you for all your help & clear communication!…read more You bet if I need electronics repair again, I will return. I appreciate your honesty & knowledge expertise!!!!!

Stopped by with a problem with a laptop. It was user error. He helped quickly. He gave me some…read moreeducation on how to use the laptop. Polite and kind service.