Keelin was super friendly and knowledgeable. Fixed my phone in a jiffy! Highly recommend

I just had an awful experience getting a new battery for my phone in this store last Monday, Mike took my order, Yelizar did the work. I was told to come back in 2 to 3 hours to pick up, and they would email me when ready. However 5.5 hours later, i still got no email, so I just showed up again, it turned out the work was done a couple of hours ago, no one cared or had time to inform me. $110 plus tax later, Yelizar handed me the phone, but guess what? Now my phone has a broken camera and a couple of other annoying issues. When I asked why, Yelizar told me it's nothing he did, I had to contact my phone's manufacture to resolve the issues. This is truly a nightmarish experience to me, if they really don't have the knowhow to do the job, they should not be so eager to take my order and take my money and then give me back a partially broken phone. Now I have no choice but to buy a new phone. read more

No accountability, No organizations, Not people of their word. Drove 30 min away to wait another 30 mins to tell us they can't give us our phone through Asurion replacement because they don't know how to change the management system. Deductible is 275.00 we were already having a rough time because we lost it at the Veterans Day Parade. My husband is a diabetic and takes his glucose and earring aids are attached. They had the phone and refused to give it to us because of THEIR incompetence. No willingness to help us with anything just no we can't help you. THEY DEFINITELY WONT HELP FIX YOUR DAY!! AFTER THE HAVE WASTED YOUR TIME. read more

I bring all my devices here to get screen protectors. It is such an easy process for installation and if you ever get a crack. The employees are always kind and courteous. read more

Necessary parts received sooner than expected, customer service outstanding, for such an inconvenience they surely made it as easy as possible! read more

I was in complete panic because I utilize my phone for work purposes. Verizon wanted me to replace the entire phone and send a replacement through Asurion. my phone had moisture damage in the screen due to it being on the counter while I showered and would only show green. my phone was not backed up in a couple of weeks. So I would've lost all of my data!! Elijah at ubreakifix was able to repair everything as good as new in less than two hours. read more

Save money and get your screen protectors here! Half the cost of AT&T and no line! Quick and easy too!

Keelin was great and they were fast and efficient! They were able to help me quick and we're very polite!

Fast, easy, efficient service & very friendly, accommodating & knowledgeable staff! Our Apple devices always look brand new at pick up (yes we have been there multiple times!) highly recommend! read more

very helpful and professional with all my questions regarding my phone. Keelin was great help with my iPhone.

This is our favorite place to bring our gadgets that need repair! The owner is friendly and knowledgeable. We always get our items return returned quickly and at a fair price. read more

Came in for virus removal and got me situated within a reasonable amount of time saved me a ton of money

should be 5 stars but they will delete it if I do. outstanding service. my tech was keelin. he was great!

My charger broke inside my phone. It was fixed in minutes. Very nice employee helped me.

I knew from the moment I called the woman was going to deny the Warranty Repair. I have record of it in my emails with Google Support. There is an issue with the Google Pixel 8 screen after the latest Android update. They've even extended the Warranty. This UBreakIFix place should have their partnership revoked. Any signs of use at all and they'll deny Google's warranty. Google is aware and has opened an internal ticket. First contact call, I was told to give UBreakIFix the IMEI number. I offered that but the snotty woman said well I will look over the phone to see if it's eligible for warranty, if not we can still repair it (indicating denying the warranty, looking back). As soon as I walk in I KNEW without a doubt she was going to pull some BS excuse as there were 3 people ahead of me all bringing back previous repairs. So it's my turn, I hand over the phone and the woman wasn't friendly or nice and I felt out of place following Google's instructions to go here. They told me to bring the email approving the warranty Repair for the well known faulty screen (YouTube Pixel 8 Green screen and you'll see....it's VERY well known introduced with the most recent update). She points to a super tiny chip ON MY SCREEN PROTECTOR and said "I can deny it just for that because it shows the device was mishandled". I was stunned so I just said "mmmmk". I said I can just remove it and you'll see there's no damage to the phone so you can't really assume it's been mishandled. She said all rude "You brought it into MY STORE with it on so it's TOO LATE". I'm like "mmmmk" again just dumfounded at how much this person clearly doesn't want to support Google's Warranty. I'm certain now it's because they make more on charging customers than Google. Eventually they'll get caught when enough people complain back to Google, the rep w Google helping me said. It doesn't end there! So she THREATENED to deny the Warranty but didn't and just disappeared with my unlocked phone for 6 minutes. I thought we'd be getting the IMEI or Id have locked it. I asked if I should put it in Repair Mode which protects your info. She said "not yet I haven't approved anything". Well ok! So she disappears for 6 minutes and comes back waving my immaculately maintained phone around saying there's a small chip here and one here and one here....none of which I can see even now! In fact I challenge the Store Owner to ask me for proof. I've taken detailed scans at 1200 DPI to prove it. Remember this is for a CLEARLY DEFECTIVE DIGITIZER WITH A RECALL KNOWN BY GOOGLE. It shouldn't matter anyway about the screen if it's faulty but my screen had NO DAMAGE. I said I couldn't see it and she kept waving the phone around like a child. I felt stupid at this point. Way to make your customer feel. She then said you have to hold a light just right and kept waving it around by then I stopped trying to keep up and was obviously over it. Still now that I'm home, I'm using a high powered light with a magnifying glass I use for sports cards grading and I see nothing. She also swiped her finger along the bottom and traced what was clearly NOT a straight line to the detective symptoms on the screen. I'm like you can swipe your finger and say it's from anywhere! She traced it like our most favorite Tetris piece, the "long L" to try to make sense of it matching up. I'm not an idiot so I didn't fall for her scam when she said "At this time I'll be denying the warranty but can still repair it.". So basically my immaculate phone was denied a Google mandated warranty repair for a faulty digitizer NOT THE SCREEN. This is important because my screen could've been reused. She blamed the unseen damage is what caused the WELL DOCUMENTED FAULTY GOOGLE DIGITIZER BROKEN BY THE LAST UPDATE - I'm not exaggerating, go see for itself. The update affected alot of devices and Google is aware. These people are SCAVENGERS they don't want to do Google warranty Repairs so they find any excuse to wrongly deny it. Ignore this review at your own peril. As soon as you walk in you'll see why I think I'm glad they didn't repair it. With yet another person who entered the store started his conversation with her "I was here last week and my phone was repaired....." I just walked out without another word. I wouldn't let them touch my phone if the Owner asked. Suspiciously, I received a call from Google on the way home saying a login attempt from another State was attempted. Coincidence? I'm now concerned about my data and what was done when my phone disappeared out of sight. That alone should scare you away....the place is set up so they do their investigated out of your line of sight. With your phone. I could argue she put the (non existent) chips because they weren't there before! There still isn't any chips, you get my point. What's to stop them from damaging it just enough that no one would honor a warranty. This is THAT kind of place. UBreakIFix is a SCAM company. Absolutely terrible. Google has apologized. read more

This shop is convenient to our home. Last year we paid to have something repaired. The young man seemed knowledgeable and after repairing the item, he convinced us to to purchase monthly premium coverage that would save us money when we brought something in another time. It's based on the initial visit I gave them 2 stars. Fast forward 11 months, and I had a cd-rw, that would not eject. I took the external cd/dvd drive in, when my wife reminded me that we were paying monthly for the repair plan. When I went in (on a Friday) a young man greeted me, and said it would be Tuesday before anyone could look at it. I said that was fine, but he kept referring to it as an 'external hard drive' . I attempted 3 times to explain it was a CD/ROM drive, but he looked very puzzled. ( I thought the slot was a clue ????) The manager? technician? Yelled from behind the glass that it's 'CD drive!' . I added that it was Mac SuperDrive. I mentioned that I had the plan, and they said in that case I would need to go home, and file a claim, over the phone or online. They said 'it's like car insurance. You have to file a claim first, and then get it repaired' I felt they were a little condescending at this point, but I pointed out that they had been willing to sell the plan, and I had been given the impression I could just come there when I needed? No, I would need to go home, and file a claim, over the phone or online. Then they said also,it might be $50-100 deductible. That was the last straw. A brand new one at the Apple store is $79! I will deal with the company the plan was thru, and the cancel it. I could have nearly purchased 4 SuperDrives with money I paid over the last 11 months. And I will certainly not go back to UbreakI'm-useless! read more

uBreakiFix by Asurion - Notice the slot for a CD or dvd! - Mobile Phone Repair Near Me - Fruit Cove, Florida

Expensive and a within a few weeks another issue came up that I believe to be due to poor workmanship on initial repair. I recommend avoiding them. read more

Love this business. The gentleman who runs it is fair and does an amazing job. The repairs are completed in a reasonable amount of time . read more

Repaired a stuck iPhone button in 2 minutes. Very nice and courteous, highly recommend!

My iphone 12 became a pain to charge. The USB-C Fast charging cable would fall out, it wouldn't charge. It would start to charge, then stop....I had watched a video on how to clean out my iphone charging port that gets lint in it. I tried to clean in there 2 times over past month and Nothing came out. I took it in to see if the cable was the issue or if the phone needed to be repaired. The service tech was super nice and fixed my iphone. He had the correct size slender electronics tweezers and pulled out a small pile of compressed lint. He hooked it up to his cable and it charged and was more secure in the charging area of the iphone. Problem Solved. Great Job read more

Some of the kindest and most efficient people I've met! I was going to go somewhere else and I drove by and gave them a call to compare prices. I found out they price matched, AND were way more polite than another repair place. I needed to repair my iPhone screen. I was in and out in 35 min. Liz was super sweet and provided great customer service. read more

Fast, friendly service. All issues fixed on the spot in 20 minutes. Couldn't be more pleased!

Scheduled an appointment when my wife's phone had an issue related to power that crashed the device. Jay was helpful in getting the device back up and running, checking logs, and advising on next steps. Jay gave an open and honest diagnosis. Will be back if I need their services again. read more

More like u break and then they also break. I needed my phone screen replaced , so I went here . The staff was nice, and they replaced my phone screen in less than 2 hours . Everything was fine until my screen unexpectedly stopped working 2 weeks later. I was across the USA at a wedding and had no choice but to get another screen. The person who fixed my phone screen again ($450 now in 2 weeks on this phone screen) told me that the last person who fixed this screen failed to do a "data back up ". They gave me the screen that Ubreak put on my phone and said to take it back to them . So I did just that . I was questioned on "why" didn't I find a Ubreak location on my trip and that they have "never" heard of a data back up . The second person I talked to on my trip was a computer science major , so yeah I trust their opinion more than than the arrogant Ubreak worker. Even with bringing the screen they put on my phone back to them , it "broke" contract because I was forced to get it replaced at a non Ubreak location. Just be weary and don't go here unless you want to have them break your phone and then not be responsible and deny their actions and reprimand you for not finding another u break location . read more

Teen daughter had a broken iphone with water damage; we called and dropped by 5 minutes before close and JT made it happen. He could have checked it in and fixed it the next day, but he overheard we were heading out of town the next day and was able to work on it right then and fix it in 10 minutes! Amazing! read more

I went to the store to ask the broken phone screen to be replaced ( I forgot I had the protection screen). The front desk guy told me it seemed I only need to replace the 'broken protection screen' instead of screen itself. The store has a quick turn around time and serve customers very politely. I like their honesty. I will definitely go back to the same store if I need any related service in the future. read more

Convince you to get their expensive monthly fee but then it doesn't really save you money from expensive repairs. Took in phone to repair screen, which failed again just months later. $300 later plus the monthly fee down the tubes. Cancelled worthless monthly protection and won't return. read more

Awesome service!! He fixed my computer in minutes!! Highly recommend!! They are the best!

The employees at this place have very poor customer service and I wouldn't advise no one to take their phone here because they leave you in limbo if they're not able to fix the phone read more

Logan was amazing, he was very knowledgeable on how to fix my phone. Trustworthy, reliable, fast service. Thanks so much!

I have been working with technologists in my business and personal life for several decades. The experience I just had at uBreakiFix is among the very best in all those many years. The expert advice, along with fair pricing, is exceptional. JT was simply outstanding. His knowledge, guidance, and customer service is at the highest possible level. The company gets 5 stars, the max. JT gets 10. read more

Brought my iPad in and Wes discovered a clip from a broken charge cable that was wedged inside the charging port. Saved the trouble of replacing the port at no charge. Professional and honest, highly recommend! read more

If there was an option to give zero stars I would give them zero stars. I went in to go fix my back glass for my iPhone xs max which is not an expensive procedure. the employee said it'll cost $100 I said okay ill back another day. The next day I come in he says it's going to be $190 because they can't just replace the frame but he said the same thing then he told me it was only $100. Then this company always say if you find a cheaper price they say they'll match the price. That's incorrect they never do. Please never go this place to fix your phone they over charge for there services because they think they are the best. Have good day. read more

Walked in today with a frozen iPhone 13 screen and Liz technician fixed it within a minute and didn't charge anything. She was great and recommend this business read more

Had iPhone glass replaced. Great customer service, quick repair and excellent price! Highly recommended.

asurion plus is not completing the necessary steps to file a claim. do not purchase the policy to repair anything with asurion