Service is dreadfully slow in DC, and I live 5 blocks from the 4G tower! The Speedtest.net photo you see up there is my typical speed! Although it is advertised as unlimited, it truly isn't. After using 10 GB, your service will be throttled during peak times-so they say-but it's actually throttled as soon as you approach 10 GB, or use more bandwidth than a "standard user" in a given day-whatever that means! Canceling an account and general customer service is handled by the lowest cost Indian call center, and is time consuming and extremely frustrating. Even after canceling an account, most people continue to be billed! If you want some more evidence on why Clear isn't worth your time, head over to Clear's Facebook page and see just how many unhappy campers there are! And if you see a super positive review on their Facebook page, click that person's profile and make sure it isn't one of Clear's fake profiles! read more

Clear Internet Store - Clearwire - Typical DC service speed. Yikes! - Internet Service Providers Near Me - Washington, DC, District of Columbia

Ditto. STAY CLEAR OF CLEAR. SLOW, SLOW download speed and incompetent or incapable tech. support. You will NOT be able to download any multimedia or watch videos without delays. DO NOT USE CLEAR. read more

Worst internet service ever. Did speed tests for months and speed would never creep above 0.5 mbps (when I was paying for 6mbps!) Called CLEAR and they said that they "manage" the speed of heavy users. So basically, if you want to watch Hulu, listen to music, or even watch a video on youtube, you won't be able to. Having internet service with CLEAR was like time traveling back to 1999. Awful. Slow speeds and incompetent tech support. Cancelling my service today. (Now to battle it out on the phone in order to get my CLEAR contract cancelled without charges . . .) read more

i just got mine today - and it's excellent! I went to the Best Buy in Columbia Heights and Tonya, the Clear rep there, was great. She explained everything, was very honest about what it could and couldn't do, and after I purchased it she walked me through setting it up. Now the walk home had me terrified - would it drop only three blocks away? NOPE! I'm here writing about it and streaming a movie on Netflix via my Wii all at the same time while it's pouring like dogs and cats. I'll update this post if service changes but I'm very happy so far! (also I'd like to note the last post was written almost 6 mos ago so maybe they've fixed whatever the problem was - it's all returnable so might as well give them a try if you need internet and Comcast is screwing you over like me) read more

Just got off my 10th call with Clear customer support. Painfully slow internet speeds in my first apartment in Capitol Hill; moved a few blocks away and the internet service was non-existant. We cancelled and have been trying to fight the $80 "restocking fee" that they are charging us for canceling our service early--despite the fact that they acknowledge we weren't receiving any service. Terrible product and even worse customer service. read more

Dreadful service - it would take me hours upon hours to buffer a digital movie for streaming. Tech support always tells you it's your router, or you need to put the modem next to a window. I heard there's a class action suit bc they were misleading people about having fixed their service problems and they really did nothing to fix. The moment I switched to Comcast I had no problems whatsoever. Save yourself a lot of trouble and money, Clear is a lemon!! read more

Atrociously slow. Dial-up slow. Well, almost. 1.2MBps down, 400k up. No kidding. Don't do it. read more

Hm... Clear doesn't seem to have any strong cell towers at all... The 56k modems of the 90's has a waaaaaay better service than this one. read more

Clear has the most HORRIBLE internet services and the WORST customer service! I wouldn't recommend it to ANYONE.

I signed up for yelp just so I could give Clear a one-star rating. Terrible customer service plus slower than promised connection speeds.

Two words for you: Stay Away. Another two words: Don't do it. If I could I would give zero stars. Here is my connectivity via speedtest.net -- Test Date: Jul 24, 2012 10:59 PM Connection Type: Wifi Server: Washington, DC Download: 0.15 Mbps Upload: 0.43 Mbps Ping: 305 ms http://www.speedtest.net/iphone/294512023.png -- I have had this dismal download speed for a week. I've given a call to Clear's technical staff many time over the year or so I've had the service for my home network. Here's a run down of what you will experience with their technical "help" They will run a diagnostic on your modem, get you to move the modem around for a better signal and power cycle the modem. In hopes a better connection will occur. But here's the skinny, the technical "help" will do nothing for your bandwidth. And the reason why is because Clear's pipe is clogged with users -- there is just not enough bandwidth to go around, especially at peak times (read anytime during the evening hours). Don't think streaming is going to work. Netflix is bubkis. buffering for 30 seconds then playing for 30 seconds. Even standard web pages crawl. Clear's service is not even worth it if it was free,in my book. Comcast is 100% better. Even Comcast's customer service is better because well, the data pipe is just a ton better. I've had Comcast in the past and I wish I still did. And for the record, I'm not one of those Yelp users that just hate on bad service (or perceived bad service). In the case of Clear, it's clearly just bad. Stay clear of Clear and you will be happy for it. read more

Unless you like super slow internet connections and horrible customer service when you call, don't subscribe to Clear.

Run, don't walk, away! I started using clear back in Jan 2011 because it was cheap and served my internet needs. Yes, there were intermittent outages that lasted a day or two, but nothing that bothered me too much and kept me from living. After the derecho hit, I went about 5 days without service. I realized it wasn't that big of deal since I still had power and cable. Service was restored but then a couple weeks later I completely lost all connectivity. In the past week, I've spent 7 hours on the phone with Clear and it's been a terrible waste of time. First, you should know that the 'support staff' are reading off a script and will apologize profusely for bad service. Also, they do not have comprehension skills. Keep reading below for examples. Second, they will continuously ask for your phone number, address and devise ID. Apparently each person you talk is incapable of realizing you've been on the phone for ages and they need to verify that your phone number hasn't miraculously changed in the last 15 mins. Third, no one knows anything. They will read off the script and blame you for connectivity issues. I was actually asked if I could keep the device outside the window. OUTSIDE! Their solution to my connectivity issues was that my device was faulty. Then they had the balls to tell me I had to pay for shipping. I got that resolved when I talked to the cancellation person. They sent me replacement device and guess what? Yup, the replacement can't connect to their network either. Fourth, the person you're on the phone with cannot do anything. They will need to transfer you or put you on hold for 30 mins. And don't even think about asking to speak to a supervisor. I was on the phone til midnight and was told the Supervisor would call me back in 2 hours, which would have been 2 am. Ridiculous. Fifth, and my favorite, once you finally get to someone who can cancel your account, they'll bend over backwards to keep your business. I was offered free access for a month. That would be great if I could actually connect to the internet! In conclusion, Clear is the worst, the WORST! read more

Agree with all previous reviews. Atrocious is a good term to describe this service. We live in Arlington and can't even play a 2 minute youtube video without a 10 minute delay. Not to mention all the times we lose signal entirely. And, yes canceling service is a pain in the butt - set aside a few hours of your life for this. Truly horrible horrible service in all respects. We just switched to Comcast and are so glad we did. Comcast may have bad service but at least the internet speed is decent! read more

Clear is awful. Just like everyone else says, you can't stream videos and I have to reset my modem about once a week. Also, when I called to sign up, they were kind of shady and asked for my birthdate and social security number. I asked why they needed that info and they said it was so they could find the best offers for me. I wouldn't give them my info, and it didn't make any difference. I hate to do it, but I think I need to give Comcast a try. read more

My experience with this Clear store worked out very well for me. The manager Mr. Mordecai, explained to me in very explicit detail how clearwire bills customers, the different types of equipment and either buying it outright or rental. I felt that he was honest about the whole deal and he gained my trust from that point. The Service: I've been a clearwire customer for about 2 months. I will give the service a "B" grade so far. Unlike most people, I use Clearwire for everything. I used to have AT&T for my IPhone and comcast cable for home internet. Those services cost me approximately 130.00 - 140.00 bucks a month. When I signed up with clearwire in October I was skeptical but the service worked well enough so I proceeded to drop both AT&T and comcast because clearwire only costs me 60 bucks a month. I dropped AT&T and didn't have to pay a disconnect fee maybe because my contract was about to expire. Clearwire does: I use Clearwire and skype as my phone on a Ipod Touch 4G. This experience has been hit and miss. It works well enough but my Ipod gets kicked out of Skype and I miss calls occasionally and I don't know why. I also use clearwire and text4free as my texting client and it works well on my ipod touch 4G. I use the Clearwire service to connect to xboxlive the service and it has worked out OK. Clearwire doesn't offer a ping under 100ms so I might lag a little bit while I game. I use clearwire to watch videos on my ipod touch 4g and there are not any hiccups. I usually watch youtube videos and 90% of the time without issues. The other 10% of the time I would agree with some of the statements the other reviewers left about the service being slow. I haven't tried to watching netflix on my xbox or my notebook pc. I will try sometime in the future and may give an update to this post. Testing: Your modem and where you live will really determine the quality of service. My first modem was great, I consistently saw speeds of 5-6 megabits per second but it wouldn't charge a battery while in use. So, I exchanged it for a second modem and my speeds are not of the first modem. Note: Make sure you move the modem around your house or apartment and get at least 3 bars at the minimum. If you don't get 3 or more bars then I would look elsewhere for internet service. Tech Support: Unlike the other reviewers, I thought the tech support was knowledgeable and helpful. I generally contact them on the clearwire page with their chat client between the hours of 11:00 pm and 1:00 am. When I requested a new modem because it wouldn't charge a battery while in operation I received another via overnight FedEx. Endgame: The Clearwire service is going to be interesting in the next year or so I hope they offer higher speeds in 2012 like they claim. I admit, I'm a pioneer because I use wifi exclusively and overall the experience has worked out well but not perfect. Clearwire, will give a potential customer a month to try out the service. I've used it on the metro train where service is available and it works for me. I don't work for Clear and don't have any stock in the company. I only wrote this review of the service because the other reviewers were not very detailed in their evaluation of the service. LJ in Arlington read more

I got a clear spot the other day and it works like promised. I live at Clarendon Blvd and my apartment has generally problems with cell phone reception since the building is build in a U-shape and my windows are to the inside. So I was very skeptical. However, setting it up was easy and even with the "spot" which supposedly is not as powerful as the home modem it works just fine. I also hooked up my Apple-TC with no problems. To be honest my impression is that many of the reviews here are written by Comcast and Verizon employees. So try it out and see for your self. You have 14 days to try it in which you get all your money back if you don't like it. read more

Awful, awful, awful! Not a fan of clear at all. I was stoked when I saw the service being offered because I would really like internet only for a low price. If you get it with Verizon in my area you have to get a land line, if you get it with Comcast, it's really expensive. This leaves bundling as the best option. OK, so back to the review I got the clear modem in the mail and set it up. Very poor signal. Spoke with tech support for about an hour. I think I was speaking with some guy with broken english in india who definitely wasn't the sharpest tool in the tool box. He couldn't help me and advised me to get an external antenna for the modem. He said it would work great then. So I go to Microcenter and buy an excellent external, it didn't work with the modem but I think it was the modems fault as well as the service. Trust me, Clear offers a low quality piece of crap product and service. Don't make the same mistake I did. read more

AWFUL-- I switched from Comcast because that was awful too and I had a number of outages. Clear goes in and out of service CONSTANTLY. I am in the process of canceling and selecting another service. read more

I had clear for 2 years. At times it was decent, however when I actually required technical support when my service slowed to a snails pace, the telephone only support was unable to resolve my issue. I am now in the market for a new provider... Clear is years away from being competitive in terms of SERVICE and SUPPORT. read more

Been a customer from 2006 in both Seattle and Washington Dc. Have experienced few if any outages. During Hurricane Sandy, I had service where as my Comcast neighbors were down. If you are deciding on using Clear service , first search for their tower locations. If you are in a strong area, your service should be good, if not beware. just like Comcast, speed is determined by users and usage. If you are in a large neighborhood or building, your comcast service will be slow as there are many users on your node, so do not assume they are better, no one has great internet service. Upside on Clear is that once the merger is done, they have the tech and bandwidth to open TD-LTE service which will be faster than any other in the market. Will be a game changer read more

While, I think that clear has good customer service and the gentleman who helped me at the store was very pleasant, the internet service is terrible. It is ridiculously slow and it never once came close to the speed that they advertised. I couldn't stream anything and for $50 a month, its not worth it. It appealed to me because you don't need anyone to come set it up for you, but that is exactly why its so slow. Stay away until they hardwire their internet. I switched to comcast and I'm paying $20 less for 4x the advertised speed of clear without being stuck in a contract. read more

VERY UNHAPPY WITH CLEAR! I called to have the serviced Reduced to Basic, since Signal and Coverage is POOR, even though the Tower is just Two Blocks from my home. They said they would cut the Service back IMMEDIATELY, but NO REFUND of the Difference in money. WHAT KIND OF CUSTOMER SERVICE IS THAT? read more