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Clear Internet Store - Clearwire

1.6 (23 reviews)

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15 years ago

Helpful 3
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15 years ago

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15 years ago

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13 years ago

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14 years ago

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15 years ago

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14 years ago

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13 years ago

Helpful 1
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16 years ago

Clear has the most HORRIBLE internet services and the WORST customer service! I wouldn't recommend it to ANYONE.

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15 years ago

I signed up for yelp just so I could give Clear a one-star rating. Terrible customer service plus slower than promised connection speeds.

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14 years ago

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14 years ago

Unless you like super slow internet connections and horrible customer service when you call, don't subscribe to Clear.

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14 years ago

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14 years ago

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15 years ago

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15 years ago

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13 years ago

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15 years ago

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13 years ago

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13 years ago

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15 years ago

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13 years ago

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Xfinity

Xfinity

(374 reviews)

Downtown

I was frustrated that after my 2 years plan (internet, TV and Phone) expired, the big jump in…read moreprice ($50 to $100 monthly). I had spent a lot of time and efforts to cut it down a little. Sometime, I had to switch to another provider, went through a lot of hassle to set up and restart everything. Five year ago, I switched to Xfinity, the agent told me, after 2 years, the price increased as normal (yearly price increased $10 to $20). Just like what they said, not a big price jump, I continued my plan. What surprised me with all these 5 years, I never had a single problem, everything was running smoothly with Xfinity provided services. Sometimes, I had questions, and went to the store, the store is spacious, peaceful and clean. Greetings by the friendly frontdesk person and led me to the proper agent. 5 months ago, my computer was running a little slow, I decided to change my old router to the store router for a $15 router monthly rental fee. Agent Sebastion is very knowledgeable, took his time and found the best plan for me, not only no increase in price like rental router fee, and my plan will last another 5 more years without a big jump in price. My computer is running like a charm, I'll be their loyal customer!

Constantly emailing trying to get customers to take on services like mobile phone which seem to…read morehave dodgy pricing schemes. I never really trusted Xfinity the entire time I had their service. Their speeds always measured much slower than they promised. I've been much happier with Point Broadband.

Starlink Internet

Starlink Internet

(16 reviews)

Downtown

I like the service - internet works great. BUT...I got hit with a $600 hook-up fee even though it…read morewas a service that was transferred from a prior owner. And, after 2 months of being a customer, they bumped my rate from $120/month to $130/month. Elon making money!

Do NOT waste your time with Starlink. For starters you have to send a chat message to get ahold of…read moreanyone... no live people no matter how many times you type in customer service or agent. I called last week on Thursday and they said the satellite would be mailed to me on Friday and I should get it by Tuesday-Thursday. I said OK I'm moving Friday so if it gets there by Tuesday to Thursday then you could send it to where I live now but if it's after Friday it needs to be and my other address. They said oh no problem no problem. I get an email today saying it hasn't even been mailed out yet and I moved in two days and I'm supposed to have it installed by OnTech by the 30th. But the email says that if I don't get it by June 3 then to contact them. I said that's unacceptable that it takes three weeks to get a freaking satellite. They said the only other solution is if I go to Home Depot and purchase it which is outrageous because that would be about $500 out of my pocket and they won't even pay me back they said they would just credit my account. I said just cancel everything I'm gonna go with a different company. She says oh it's no problem we could credit your account and she continue talking I said no refund me the shipping because it has not been shipped out you don't even have shipping information and it's been a week already this is unacceptable.

Verizon

Verizon

(11 reviews)

Downtown

Outstanding service from Skye and Andy today. We went to the store to switch from Samsung Android…read morephone to iPhone 14s. It was a big decision driven by a need to communicate with grandchildren and Generation Z. Both Andy and Skye provided excellent customer service and technical support. Thank you.

Great service from Moses, with backup from Doreen. There was a third rep who I didn't interact…read morewith, but she seemed lovely as well. I visited this store in person because I had spent over 4 hours on the phone and in online chats with Verizon, trying to buy a phone, with reps who were perfectly nice, but totally ineffective. Won't go into great detail here, but the phone I purchased through the phone rep and delivered by FedEx required a signature. Since nobody was at home, it ended up being sent back to a Verizon warehouse. The phone rep neglected to tell me about the signature requirement. If she had, I would've headed straight to a store to buy the item. I didn't expect much when I made an appointment at this store, but I figured it couldn't be worse than the time I spent on the phone. Moses was a total pro, and I walked out with a new phone. I was there quite a while, but that was because there were technical glitches at Verizon. Moses was so sweet and patient, and listened to my whining about the awful experience I had trying to buy through the phone rep. Another customer was helped by Doreen. He was so unhappy and frustrated with Verizon service, but Doreen helped him in no time at all. He was so thrilled, he came back with a lovely vase of flowers. She deserved it! All the reps in this store were knowledgeable and professional. It looked like every customer was attended to, and got the results they needed. Some older reviews about this location were negative. I'd say give this place a shot; I suspect you won't be disappointed.

Clear

Clear

(8 reviews)

Downtown

If i could give Clear internet provider negative 5 stars i would…read more Worst internet connection on the planet. after dealing with a terrible internet connection from the get go, they did "everything the could" to provide me better service based on the tower i was getting service from and their final suggestion was to terminate service. thats right folks- THEY SUGGESTED I TERMINATE. so i did... back to verizon DSL. never again Clear. DONT WASTE YOUR TIME OR MONEY.

Clear is a cut-rate service provider with serious reliability problems…read more While there are random slowdowns and brief outages with Clear service, when it works, it works ok. The issue that really sticks a knife in a customer's back is the prolonged outages, which happen every couple or few months and can last from 24 hours to a week. Like other vendors, Clear outsources as much as it can. Customer service is sourced to India, local infrastructure support is sourced, if my experience is typical, to pretty much anybody with a toolbox and a truck. As I write this, I am 72 hours into a complete outage, despite living two blocks from a Clear transmission point. Customer support, when they do acknowledge an outage, routinely predict a "10pm" fix. This weekend, I've heard that three times. What distinguishes Clear from other providers is that they appear to have made the calculation that it is cheaper to rebate the minority of customers persistent enough to demand compensation or even lose one or two in the wake of an outage rather than pay some contractor overtime to actually fix something. How would that make you feel if you really, really needed to get something done? The bottom line: if you cannot afford random, prolonged, and unannounced service cuts, avoid Clear like the customer service plague it truly is.

Clear Internet Store - Clearwire - isps - Updated May 2026

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