Clear expectations has the greatest customer service especially Troy! He is friendly, energetic, hard working and knowledgable about what it takes to keep your pool and spa in excellent condition! read more

We bought a home with an incomplete pool. We used clear expectations to complete the pool including a new quartz surface and some updating to the equipment. The customer service was outstanding! Matt and his team were amazing to work with. I would HIGHLY recommend this company! We've also been using them for our weekly pool maintenance at another property and have been extremely pleased with their work and customer service! read more

I am pleased to highly recommend Clear Expectations. Beyond their exceptional customer service, the repair work they have performed has been outstanding. After suffering through numerous other pool service providers incompetence or horrible service, this company has been a true blessing and a great find! I could not recommend them more highly. read more

Was having trouble with my new salt pool chlorine generator (AquaPure), so after talking to the manufacturer (Jandy/Zodiac) asked them to recommend a good warranty servicer. They suggested Clear Expectations. All I can say is I am so glad they did. Clear Expectations lives up to its name - they are quick to reply to email/phone calls, know they stuff and quickly resolve issues, educating you along the way without trying to sell you something you don't need. Although I haven't personally met Matt (just email correspondence), I can tell he is a class act and runs a tight ship. The Pool Tech he sent out (Shawn) is very professional, knowledgeable and someone you want working on your pool equipment. When it comes to servicing anything at my home, I have very high expectations. I can unequivocally say that Clear Expectations did not disappoint. read more

I am a real estate agent and needed a pool inspection immediately while in escrow on a home. I called Clear Expectations at 7:30am and someone answered! I got an appointment the very next day! They came on time, did a wonderful job inspecting and sent a professional report to myself and my client. I couldn't be happier with the service I had from them. I absolutely would use them again. Thanks Matt!! read more

They are great!. Professional, prompt, honest, and helpful. Matt came by at 6 pm on a Friday to look at our equipment. He had a hard time saying anything bad about our old service although we were not happy with it. I had to convince him. The service seems great. The water is already in better shape. They promise to vacuum the pool and spa every week. No one else has promised that. So far I have no reason to doubt them but stay tuned. They also corrected the wiring of our automation / salt install. Again, very knowledgeable, prompt, and honest. Also very reasonable rates. Shawn did a great job and came back to go over things with me and make sure everything was setup the way we wanted. read more

I finally had to cut my losses. After having this company remove my equipment, so I could put a concrete slab down and then re-install the equipment, it still took three visits to get everything installed per the agreement. Equipment back in place, reusing what they could and replacing what they couldn't. I found wiring not connected (pump ground), the heater didn't work (bad reconnection of the power lines) and a leaking and faulty temperature sensor (a 20.00 part that they offerred to fix after the fact for over 100.00 dollars!). So I said enough was enough and stopped my service with them. For what they charge each month I should be able to expect better workmanship and attention to detail. While they did solve my Algae issue from my previous maintainers, there was nothing but difficulties when it came to them doing any sort of preventive maintenance or additional work. read more

pros: very professional and excellent quality of service cons: none verdict: probably the best pool cleaning business in San Diego county. Overview: I have been a pool owner for nearly two decades and have worked with many different cleaning companies. From one-man operations to larger service providers, and while it is easy to think that all pool cleaners are the same, they really are not. I was tired of dealing with unreliable service providers who inevitably ended up creating more problems and costs and brought frustration, rather than value to the table. I was looking for a pool cleaning business that was reliable, knowledgeable and professional. Experience: I have been a customer for over two years and can say without a doubt that Clear Expectations delivers. They have an excellent customer service team that is responsive, professional and highly customer focused. They have always stood behind everything they do and are sincere in providing the finest pool service possible at competitive prices. They are also very much a modern business, and are consistently seeking feedback on what they can do better to make customers happy. You just don't see this level of professionalism with pool cleaning operations, and Clear Expectations truly stands apart from all others. Their service is responsive, their fees are very reasonable, and the quality of service is the best. Clear Expectations service department is highly responsive to customer concerns and I have found their on-site pool cleaners to be very well trained and professional, and they genuinely care about the appearance and maintenance of the pools they service. They recently replaced the filter system on my pool as it was beyond its operating life and was getting costly to operate and maintain. Despite the rather large size of my pool and the over-sized equipment required, they where able to get everything replaced in just a few days and I could not be happier. Their cost was very competitive and the quality of the installation was superb. Verdict I have worked with many pool service providers and Clear Expectations is the finest operation in San Diego county. Give them a chance to earn your business. You will not be disappointed. read more

Better than the best. I could not say enough good things about Clear Expectations and the company's owner, Matt. We've had numerous contractors in and out since we moved into our new (35+ yrs old) house, and for the most part, we've not had really great experiences. Matt, however, really stood apart from the rest of the crowd. We called him after our pool turned green - we'd put off dealing with it because we weren't sure how to work the filters and pumps, & there was a lot of obsolete equipment to wade through. Matt came out at the end of the day and spent about 1 1/2 hrs explaining how our system worked, basically teaching us how to care for our pool. He kept going even after it started raining on us! He is knowledgeable, professional, and clearly very enthusiastic about his business. (It definitely makes you feel more comfortable when you can tell someone really likes his job.) Our pool was clear in just about a day or so, and he left us enough chemicals to make sure we could keep it going until we had a chance to purchase supplies. He didn't try to sell us on anything; he just gave us a very thorough, honest, well-articulated tour of our new pool system. Clear Expectations provides excellent service, and I recommend this company without hesitation. read more

Glad I called clear expectation. My pool start to turn green after the pump went down for few days. My pool guy gave up and his techinician gave an estimate almost one thousand to replace the pump. Matt from Clear Expectation come to the rescue. He was able to get the pump working so that I can brush the pool,circulate the water and adding more chlorine to kill the algae.However the pump is leaking water. Matt came the next day which is Saturday to replace the o-rings .The pump is back to normal working condition without leaking water. Thanks to Matt and his excellent customer service my pool is now crystal clear. I highly recommend Clear expectation for your pool service. read more

Clear Expecatations did a great job at a fair price, helping with a project that involved enhancing some artificial rock. Their crew was courteous and professional. I would recommend them for any pool related project or repair. Matt was great to deal with; Chris is an artist with staining and paint. read more

Clear Expectations was recommended to us by a friend, and blew us out of the water with their exceptional services. Matt was very friendly and communicated with us the whole time on what was wrong with our pool. He gave us a great price and was very responsive when we had more questions. read more

I have been dealing with Clear Expectations for a couple of months and the gentlemen that looks after my pool is great and very knowledgeable. My water and chemistry is perfect. I also got quotes from a few different companies to replace my 16 year old pump, filter and control panel and I went with Clear Expectation. The co-owner Matt and his team earned my business and took care of everything by being very straight forward, honest and responsive. Their pricing was also very competitive and their employees prompt and professional. I can't say enough about Matt - very customer-focused. Highly recommend. read more

pool heater install and spa maintenance. Jared, Matt and Kendra were all very thorough and professional. I was very happy with the work and would recommend the company. read more

Great Expectations is the best pool service available - period. I have tried several pool companies in the past and not one can compete with Matt and his team. I maintain my own pool, but sometimes when things break - you have to look for help. The only thing I can say is that if you are looking for the most professional pool knowledge company with no BS - this is the company. I was so impressed with their service, that I have highly recommended them to my friends that own pools. Everyone that owns a pool eventually needs a company to rely on - Great Expectations is it! Cheers. read more

I am one of the few who enjoys maintaining my own pool. On occasion, a repair is necessitated that is beyond what I am comfortable doing on my own. I had a problem where all my pump motors would not run, but all my other components (i.e. lights, valves, etc.) worked just fine. I checked all my circuit breakers and all were properly engaged. I called Clear Expectations after using Yelp to give me some assurance and Shawn came out and diagnosed the problem being the circuit breaker in my main panel. The breaker did not trip but for some reason he could only measure single phase power. He was able to locate the same quad breaker I had in my panel and replaced the defective one. He was very pleasant to work with and did not pressure me to use their monthly service. I would definitely use them again. read more

This company is hands down phenomenal! Professional and very educated staff took our tired dirty pool and made it beautiful again. Jamie was fast, efficient and friendly and they worked with us on letting us choose our own payment plan.....awesome! We are sticking with this company for sure. Thanks Clear Expectations! read more

Clear Expectations did a GREAT job remodeling our pool. We checked out four companies and elected to go with Clear Expectations because of their expertise, customer service and price! We had the plaster, coping and tile all replaced. Everything was coordinated beautifully, I received prompt progress updates and good recommendations to save money as the project proceeded. Matt, and his team, took extra care to make sure that everything was perfect, and they added several items that gave the project a custom touch. We couldn't be happier with the outcome of our new pool and the care and service provided by Clear Expectations. read more

I was assigned Clear Expectations by our warranty company because of problems with the filter pump and the check valve for the spa. I filed the claim Monday morning and received a call from Kendra that afternoon. She was very pleasant and scheduled their technician (Sean) to come our the next day. Sean arrived as promised and we both agreed on the repairs which were needed. He had to get approval from AHS and two days later he returned to complete the repairs. Sean was very professional and friendly. I could not have had a better experience. read more

We called Clear Expectations for a spa service and had a little hiccup with the tech not being able to make the original appt time. Kendra called to notify of the hiccup and arrange a new appointment and it was definitely worth the slight wait. These guys are amazing. A+ service and attention to detail. 10/10 would recommend. Am telling all of my friends about them. read more

Excellent, professional, knowledgeable. Highly recommended. Matt diagnosed the problem Friday (air leak) and Sean just finished the repair on Saturday. Went the extra mile to service our heating unit as well. Bravo. read more

Can't say enough about how professional and how considerate these people are. Chris came to our house to install a timer for us. After finishing that job, he also checked how the pool was running and how we could do better with cleaning the pool and saving a bit of money as well. They go beyond what they were asked to do. We also had great experience with Matt. He always puts his clients first. Great team! read more

I hired Clear Expectations a little over a year ago and have had nothing but an excellent experience so far. These guys are the definition of professionals!! I originally found them on yelp after having nothing but issues with other companies. Matt (the owner) took my phone call on a Saturday afternoon, I was desperate to have my pool going for a party! He and Shawn were there within an hour and had fixed my heater within minutes, my party was saved! I hired them on the spot!! Since then I have had several members of the Clear Expectations company at my house and all have been stellar. The office staff is always very prompt in responding to my emails and phone calls and the knowledge of the service guys is extraordinary. Clear Expectations is the best thing to happen to my pool in as long as I can remember!! If you are looking for a company that can handle ALL of your needs and that is willing to always go above and beyond to make you feel important these guys are the ones to call. I highly recommend you give them a call and you will see exactly what I have experienced. I promise you won't be disappointed!!! read more

After not getting returned calls from other pool remodeling company's I was starting to question the pool industry business ethics. Then one day, I received an advertising card in the mail from Clear Expectations. I called and and was able to schedule an appointment immediately. I met with Matt, who was very professional and knowledgeable throughout the entire job. My pool is now one of the most beautiful pools I've ever seen. Clear Expectations went above and beyond! read more

We purchased new house with a once beautiful pool and spa, that had been left to deteriorate. Matt and his crew transformed it into something stunning. Outstanding service from first meeting, to completion. New pool equipment, converting to salt, demo out the old plaster and helped select perfect color to match existing tiles. Cannot say a bad word about this company. They maintain our pool and very very happy with everything. read more

We are definitely amazed by the integrity of this company and its great customer service. Matt was very professional, courteous and knowledgeable. We couldn't be more satisfied. read more

We have used Clear Expectations for about 6 months. Early on the service was excellent and the pool looked fantastic. Not long ago, there were a few hiccups. Matt and his people (ie, Jamie) quickly responded and the service is once again excellent. Jamie is personable and professional. He takes great pride in his work and it shows. L. read more

I could not recommend CLEAR EXPECTATIONS Pool and Spa more highly. I've seen Clear Expectations in my neighborhood taking care of my fellow neighbors with pools but it wasn't until I experienced problems with my courtyard wall fountain did I have need to call on them. Matt Vedenoff with Clear Expectations was very clear and informative and professional in his email correspondence with me setting up my original and follow up appointments... ensuring I knew what to expect and whom to expect and when... and the two technicians Matt had over to my home, Troy and Shawn, were both very pleasant and competent professionals. Troy and Shawn were also both very clear in their communication with me when diagnosing my water feature problems and explaining what the solution would be... there was no upselling or unnecessary repair suggestions... instead, it felt more like Troy and Shawn were family members who came over to ensure what was needed to be done was done. I highly recommend Clear Expectations to anyone with a pool, a spa, and/or water feature... again, thanks Matt, Troy, and Shawn for taking care of me! read more

After buying our first home with a pool, we were going to try to service it ourselves. But considering the cost of chemicals and equipment plus the time, Clear Expectations is well worth it! They provide great service. Their guys are always respectful and courteous. And when a part on our heater went out, Matt got us a great deal to fix it. Highly recommend them. read more

What a great service. Knowledgeable, professional, responsive, very reasonably priced. It's rare that I go out of my way to recommend someone. I just read "Megan M"'s recommendation. I completely, utterly totally concur. Matt really does stand apart from the rest of the crowd. read more

I called because I am a new pool owner and we had algae in our pool as well. Clear Expectations came out within 24 hours!! Shawn educated us about our pool as well as spent more than the allotted time. He was helpful, informative and straight forward, with a very easy manner. He also provided valuable information about converting to a saltwater system, which we may do. Thanks Shawn for being so cool and helpful! read more

GREAT CUSTOMER SERVICE!! I was almost brought to tears as my pool pump had stopped, pool was green, the company I had ordered a pump from, sold my pump to someone else. I had to wait another week to get one, then the person got sick and could not come for another 4 days. Trying to schedule this around my work schedule was extremely difficult since I work some Saturdays. I called Clear Expectations on Friday afternoon and Saturday morning ON TIME, Matt and Shawn showed up, replaced the pump and gave me the proper information on how to use the new pump. There were extremely professional and kind. The cost was reasonable and I am beyond happy that I will have a clean pool in hours. This weekend is the hottest so far this year and having green slime bake all weekend was not something I wanted to deal with. THANK YOU THANK YOU THANK YOU!!! I will be contacting them for all my future pool needs! AGAIN THANK YOU! read more

Matt and the gang at Clear Expectations are the best. In addition to performing our weekly pool cleaning, over the years they have installed a salt system and new pool heater for us, and have done everything in a professional, courteous and timely manner. With two very active kids (and their friends), our pool and spa get a lot of use, and I appreciate that Clear Expectations keeps them in top shape. read more

Clear Expectations has been a very reliable pool service for us in past few years. Our pool always looks fantastic and the staff are all very friendly and ready to help. They responded quickly when I called with a leak in my filter. I was so happy to have that fixed so quickly. I highly recommend them. read more

It's hard to find this great of service in any industry let alone the pool industry. This company has consummate professionals that are extremely knowledgable in their field of service and have great customer service. I would highly recommend them. read more

Best pool service company! After 3 weeks of going in circles with another company, I called Clear Expectations for assistance. Immediately, Matt connected me with the pump manufacturer for warranty resolution, and my pump was fixed the next day. Shawn also did a follow-up within 24 hours to ensure all my pool equipment was running correctly, my water was balanced, and my pool was in top shape. Clear Expectations responded quickly with each phone call, and I couldn't be more pleased. Clear Expectations is always courteous and professional every time I contact them. Clear Expectations is helping me with weekly maintemance, and i feel I'm in great hands. read more

My pool pump died. Shawn came out quickly and figure out what was wrong and got the new pump (under warranty) installed. Replied quickly to texts on the status of the job and he was pleasant throughout. read more

Just a phenomenal company. I have engaged Clear Expectations on numerous projects to rejuvenate an older, much neglected pool, and their work has been superior. More than that, however, Clear Expectations' commitment to quality, customer satisfaction and follow-up is amazing. On numerous occasions I have asked to come to my home to double check something, and they have responded within hours on each occasion--despite the fact that my home is fairly remote, and many of the things I have asked them to check are not directly related to the work they have done. A great attitude, fairness, and customer-is-always-right approach to work permeates from the top down. Do yourself a favor and save yourself countless headaches by working with the team from Clear Expectations. read more

Absolutely first class! I have worked with more than a few "others" in the past and can attest that Clear Expectations employ some of the most knowledgeable and friendly staff and technicians. Based on my experience I feel I finally found a company that can handle whatever type of work that our pool may need. I'm usually not one to comment but by the same token I definitely feel credit needs to be given when it is due! read more

I was extremely happy with the service that we received when purchasing our jacuzzi cover. A customer service representative called with questions about my on line order. I sent pictures and he suggested we change a few things that worked out to be a perfect fit. I was also told that the order would take at least 2 weeks. We were on a time crunch because of a scheduled party and we received our cover in 4 days!!! Thank you!!! read more