My building doesn't have laundry and I finally got tired of having to schlep all my stuff to the laundry mat. I was nervous to try cleanly however I decided to give it a shot and I regret it. My first order with them was for sheets and towels and one of my sheets came back with a large tear and rip. These sheets have been washed for 9 months at the local laundromat and I've never had an issue. It's obvious that the laundry is being done quickly and a sloppy manner. I decided to give them one more chance with a second wash of my workout clothes. I just got them back and again there is damage. The metal piece at the end of the drawstring was ripped off. Whatever machines they are using and the methods are clearly very damaging to clothing. I've contacted support and I'm waiting for their response. read more

Cleanly - Laundry Services Near Me

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I've unfortunately had two terrible experiences with Cleanly. The first time, they wrote to me at the end of my pickup time that the valet was going to be 20 minutes late (when I was already late for work). They also wrongly charged me for dry cleaning when I had hang dry items. I was refunded, but their valets seem to be very misinformed. The second time, my pickup was cancelled 20 minutes prior, and I rearranged my entire schedule to make sure I was there for it. Not only that: once I received my order, I realized that they misplaced my hang dry items. I stressed to both customer services representatives that I needed these items before a trip and (obviously) it was not noted or taken seriously. I had to purchase new clothing for an event that I needed as a result. My compensation from Cleanly was $5. Additionally, I don't feel as though my clothes were clean. Some came back looking just as dirty as when I sent them off. The one thing I will commend is their customer service. Matthew was apologetic, polite and helpful during each of these instances. Unfortunately, he is one person and not a reflection of the company's service. I will not be using it again. read more

I'm a new user and needed laundry quick. We had just moved out of a building with laundry and I wasn't sure where the best/closest laundromat was. I had a $20 discount for Cleanly and figured I'd give it a try. I scheduled my pick up for early morning before I left for work. I was worried that they'd be late, and I'd be late in turn. My valet, Joshua, showed up right on time and brought the laundry bag, dry cleaning bag and a brownie! He weighed the laundry while I waited and gave me an estimate. He followed up with a text message to make sure there weren't any special instructions for my wash. I received a receipt for their support team a little later that day and noticed that the $20 code had not been applied. I e-mailed to inquire and they quickly got back and offered to manually take the code off of my total. I scheduled a late evening drop off due to work and again my valet, Lino, showed up right on time. I had requested 5 items to be hang dried (included in their service) and in addition to those 5 items, they had hung a couple of my dresses that don't fold as easily. All of my laundry was returned in perfect condition. I don't know that I'll be a regular customer, it's a bit more than I want to pay for laundry, but it's a great service for when you're in a pinch. Overall, they made a very great first impression! read more

Cleanly is an excellent service. For the past year I've used a dry-cleaner on the corner of my block, it was exactly what you would expect. The service was fine and fairly priced but also inconvenient. I would almost never get home in time to pick things up/ drop off clothes, so it was always a weekend chore and involved 2 trips. Cleanly picked up and dropped off my clothes right to my apartment, the quality was fantastic, and the service was very professional. The price point is a little higher but the peace of mind and time gained was well worth it. read more

Cleanly has been a life saver since moving into my 4th floor walk up! There is always a time slot available, often same day, for pickup when I forget to schedule to have my laundry picked up. Getting the items sent back the next day is so helpful as well. Saves me the time of having to go to the laundrymat and sit around. It's so simple to have them pick it up and take care of the time consuming task for you! The laundry always comes back smelling great and folded. We ended up signing up for Cleanly Reserve to save the extra money on minimum fees and hang dry fees. I love the texting feature as well, letting you know when your valet is on the way, etc. We've never had a valet be late for pick up, and often they are at the early side of the 1 hour window. Can't recommend enough!! read more

This is a great laundry service. Their app is very easy to use and I love the quick turnaround for deliveries. If you spend more than $30, you get free delivery every time (which, between two people in a week, you can definitely meet). The bags they give you to use for their service are also some of the best laundry bags I've come across. Overall, highly recommended service. read more

Great service, always on time and efficient. Just cut one star because it is quite expensive!

Cleanly is convenient! App is easy to use, customer service responds quickly, prices are competitive and the valet tracking is a nice touch.

Sadly, all of a sudden in December I received an email from Cleanly saying that they were making their "Valets" or delivery/pickup personnel staff and that it would be so much better. Well, not so. Now, you have to book days in advance with few time slots available. They valets are consistently extremely late and rushed. They are still very nice and very polite like always, but you just can't rely on the service anymore. I have a sneaking suspicion that the company changed the pay or hours or something for their valets and that a bunch of them quit. It's really too bad because I was sooooo happy with them before. But I can't be an hour late to work because I am waiting for someone to pick up my laundry! read more

STAY AWAY!! We used this service 3 times and the first time we try using hang dry we requested a hang dry bag - which they did not provide - and then they LOST 6 articles of clothes. It included 2 of my girlfriends favorite summer dresses. After waiting for 20 days for their "attempt" to find them, they offered us $40 as reimbursement. Use them if you wish but don't expect any sort of resolution when they lose something of yours. read more

100% complete satisfaction and I have OCD. Whenever my work week exceeds 50 hours as this last week did, I always send my laundry out for service. From the Welcome package to the valet and free delivery to my laundry exceeding 30 pounds to the washing with tide (and I can smell my clothes as freshly washed) to the continued updates regarding my laundry status, I am in awe! Thank u for an amazing introduction to your service. I will continue to use cleanly as needed dependent on my previous weeks work schedule. Bravo! Job well done. I am very impressed! read more

I'm in the midst of sending my first order and given the problems I'm encountering came on here to check out reviews. I'm happy to see all the positive reviews but am actually quite surprised given the terrible customer service. Earlier this week I sent an email inquiring about the price of dry cleaning a queen-sized bedskirt, to which they responded that it would depend on the size and fabric and that they normally only do clothes. This was confusing since I gave the size and if an item can be dry cleaned it shouldn't matter the fabric. Also, they list a multitude of bedding items both in the wash and fold and dry cleaning sections so clearly they do more than clothing. I decided not to send my bedskirt and instead bagged up some towels and bedding to be washed and a few sweaters for dry cleaning. When I emailed again asking where to specify special requests (a few items need to air dry) I was told to leave them in the pickup/delivery instructions. I assumed this was for instructions regarding picking up or delivering the items since it gives options about leaving with the doorman, etc and not about how to handle the clothing. I was also informed that only 4 pieces can be air dried. What?? I don't understand the arbitrary number nor is it helpful if you're someone who regularly has things that need to air dry. In a subsequent email I was informed that the items may not dry in time and therefore would be sent back wet. What?? Why am I paying to have my things cleaned to have them sent back to me wet? I'm hopeful that this isn't an indication of how my items will be handled. The idea is great in concept but is missing the mark. I wish they provided more information on the website/app and also made the process of placing the order easier. I ending up taping notes to everything specifying if it was wash or dry cleaning and how it needed to be handled. It would be great if when placing an order they had boxes you could check to specify which items go where so you know that they know to dry clean your shirt and not launder it. At this point I'm just hoping my items come back to me clean and without any problems. I'll update next week when the order is returned. read more

In a bind and pressed for time, meeting me where I was staying to get my suit dry cleaned without needing to go out of my way to drop it off and then pick it up was extremely helpful! read more

Well my first review was January of last year so I have been using Cleanly for the whole year probably once or twice a month for $100+ each time. They have gotten progressively worse. I write on the app my preferences and in big BOLD permanent marker on the bags....cold water/low heat. I have complained several times to them that they have shrunk numerous of my clothes to the point where they need to be thrown out. They have offered me half hearted guarantees that those are the setting they use on my clothes and that all fabrics are different and blah blah blah. I have kept using them because of the convenience and I keep telling myself they guaranteed me it wouldn't happen this time. But of course it happens each and every time. This past time was the final straw. I had to throw out 5 nice expensive sweaters that I have never had a problem with in cold water/low heat. But for some reason cleanly uses cold water/low heat and they turn into toddler clothes. I also included my all fabric cotton blend shower curtain which takes heat every time I shower. Now it does not even reach down to the tub that is how much it shrunk. Every thing else was shrunk too but I was able to rewash and recover most of them to their original size. so basically I had to pay to wash them and then pay again to wash them myself. My clothes also come back with detergent stains on them, which causes me to have to rewash them as well. All of these things I have brought to their attention and for some reason it never gets fixed. So I am done with Cleanly. Steer clear if you value your clothes. read more

Best app and laundry service ever! Professional and timely! It gives me my time back and in NYC time is valuable! Hope you take advantage of this because it is a great way to do ur laundry. Prices are good even without the membership, but if you do it often then maybe you should get the membership. read more

Absolute best laundry service in the city. Use them more than once a week and never had any issues!

Shrunk my clothing and then proceeded with a lengthy process to remedy the situation (still not remedied). They also lost some of my clothing on the order before. Although the app is nice and easy, beware of the company behind the screen... read more

Exactly as advertised. A great service. Super convenient, affordable, and high quality of service. They have been on time every time and have done a good job with both dry cleaning and wash n fold. The garment bag and laundry bag they provide makes it all that much easier. Big fan. read more

1 Star is over-rating this company. Terrible service. Don't use them unless you want your clothes ruined. I've had items come back with bleach stains. Button-down shirts come back with missing buttons that were torn off while they dry cleaned the shirts. They've lost items. I've had other people's clothes show up with mine. They've "no showed" on both pick ups and drop offs. And their customer service douche bags try to resolve these sort of issues by sending responses like this..."Per industry standards, buttons are considered to be normal wear and tear and we are not able to provide reimbursement or compensation for the damage." Don't waste your time or money. read more

This service is such a lifesaver. Door to door service with extra care in each load. My line of work/study has a lot of variation in schedule and workload, so it's nice to be able to depend on Cleanly when I have too much going on to think about laundry. The customizable options for laundry are nice, though I really don't care how my laundry is done. Price can seem a little expensive, but it's worth every penny. It saves hours of time that could instead be spent hanging out with friends, doing work, etc. Also nice that they offer dry cleaning so it's a one stop shop for all of your laundry. The valet's are always friendly and prompt, and keep me updated on the status of my order. The one downside to this service is that after using it, you'll be too lazy to do your own laundry again. read more

Do not even try. You choose a laundry service so you leave your laundry headache to them. But not with this one. They give you a headache! 1. Every time they charged me for double the weight of clothes I had given them. If you actually weigh 10 pounds, they will charge you for 20. Simple math. 2. They forget, skip the laundry bags and then you have to call them and stay on the line for 20 mins. 3. Once my clothes arrived wet. That said, they always arrive on time. But that's not worth the headache you get after handing them your clothes. read more

Cleanly is easily the best service of it's kind. I'd used Flycleaners in the past, which is comically bad and disorganized, so Cleanly has been a huge breath of fresh air. They respond to any questions or changes for an order extremely quickly, they allow you to coordinate orders with a roommate, and they consistently email promocodes for discounts. The only negatives are that it's a little expensive, but I understand that their service requires that, and that I have trouble hitting the minimum weight for wash and fold, so I'll run out of things I wear often but not have enough total laundry to meet the minimum, which can be frustrating and costly. Overall better than others for sure! read more

Started out well...but had multiple issues over the course of the last several months. First, had a couple pair of dress pants disappear - Cleanly proceeded to question if I actually left them with my doorman, then asked if my doorman still had them (or were hidden somewhere in my building). They swore they spoke with the guy who picked it up and he was absolutely certain he NEVER picked any pants up. After lots of back and forth, they agreed to reimburse me - most of which was just given as Cleanly credit. Several weeks later the pants magically showed up in their factory. No apology - no one reached out admitting that the concierge was wrong or apologizing for insinuating my doorman was lying to me. Several months later...several expensive items of clothing went missing from my wash and fold and I received some items that were not mine. Process to investigate missing items is too long (20 days) - had to buy a bunch of new clothing for a business trip. Too many issues make the service unreliable and thus I will be sending my cleaning elsewhere. read more

Love Cleanly. Just a tad bit more expensive than I'd like. The app is easy to use and they even pair my socks together! Very much a fan and would definitely recommend it to friends. read more

I bought the $50 for $30 deal. Then, I placed an order for dry cleaning. While checking out, there was no option to enter the code. The next thing I knew, I placed an order. I thought "okay, maybe I will give the code to the guy when he picks up or drops off my clothes." No, that wasn't the case. He said you enter that online. I messaged the business and it took them a while to get back and by then I was out of the country. So, all they ended up doing was manually crediting my account theb $50. But this is already after spending $30. So, the deal ends up being $80 for $50 which is nowhere near the same, especially since there are better and cheaper full service dry cleaners nearby. If they want business and good reviews, then they need deals and excellent service/convenience which I did not experience. I suspect they set up the checkout so you can't enter the deal easily the first time and end up getting stuck giving them more business. Would have gave then another star had they got the only stain I had on my 3 items. read more

Really one of the worst experiences for me. The pickup and delivery were fine, they brought me a new laundry bag since it was my first time using yada yada yada. The fun part? They shrunk every pair of pants I own by a very noticeable amount, like I would need to lose 20 lbs and shrink to be able to fit back into them. Of course it happened to be the time that I had a ton of laundry so I'm seriously in disbelief. I have probably used 10 other cleaning services without having a problem so I'm not sure what kind of system they are using? Maybe they thought I was a contestant on The Biggest Loser? Worst. read more

So simple!! They came to pick up my laundry in the two hour time frame that I have requested in the App. A day later a nice guy delivered my laundry all clean, with a fantastic fresh smell and a cool 'Cleanly' laundry bag!! Defiantly recommended! read more

AGAIN THESE PEOPLE ROCK....customer service personally emailed me to explain that there was a tear in my skirt BEFORE they went ahead and washed it....amazing thank you Cleanly! Hi Megan, We wanted to let you know that 1 of your skirt that you gave us yesterday had small hole/tear. We want to make sure you're OK with us putting it through a cleaning (I attached photos). We always prefer to double check in these types of situations to be on the safe side. Feel free to reply back with any questions or concerns. I'm here to help. Best, -- Mia R. Customer Experience Concierge read more

They lost an entire 13-gallon bag of my laundry. In the process of them trying to locate my bag, they sent me about 15 photographs of heaps of other people's lost laundry that had gotten separated from paperwork identifying the owners (I've attached a few of the photos I was sent). Not only were the number of these photos disturbing (showing that this has happened frequently), but the fact that several heaps of clothing were shown sitting on asphalt, indicates to me that the clothes aren't necessarily going to be treated with care. I understand now that Cleanly is just an app that contracts with other, nameless drivers and laundry locations--so if something goes missing, they have no way to track where something was lost. In all, I lost over 60 items of clothing, which have cost several hundred dollars to replace. Yes, they reimbursed me for part of it, but it was still a substantial loss of money, along with what amounted to 75% of my wardrobe. Needless to say, I will never use the service again. read more

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Still no laundry and found out this has actually been reported on by vice https://www.google.com/amp/s/www.vice.com/amp/en_us/article/v745kj/where-is-the-rest-of-my-laundry read more

I rarely write reviews, partly because I'm lazy, and partly because I think people who nitpick are pretentious and irritating, but in this case Cleanly deserves to be praised. I grew up in a household where we were expected to do our own laundry, since I was tall enough to reach the buttons and was trusted to not to chug the detergent bottle while mommy wasn't looking. Of course this all changes when you no longer have access to your own laundry machine (oh how I took that for granted.) So when I made the move to the big city, the thought of someone else doing my laundry was foreign. While I'm not covered head to toe in designer fashions, I like to wear nice clothes that require extra care. I was very worried handing over some of my most prized possessions (I work in fashion so naturally I'm shallow) and unmentionables to total strangers. For the first few months I was lugging my laundry down 2nd avenue, sweating up a storm prior to starting a 10 hour work day, and rushing home before the 6:30/7 cut off time, which put me right back on 2nd avenue, lugging away. I thought to myself: there has got to be a better way! I started using fly cleaners for a couple of months and while it was good in the beginning, I noticed that my clothes started slowly disappearing, and my detailed instructions were starting to be ignored (like drying delicates on high heat, WTF Man?) The straw that broke the camel's back is when they sent back all of my clothes folded inside out. One of my favorite things about getting my laundry done is how neatly they fold it (something I was never able to master) so I can easily place it directly into my dresser. I couldn't fathom paying all that money for a half ass job. But there was no going back. I was totally addicted to the on-demand laundry service. I blame my roommate for introducing me to this new designer drug. I decided to look elsewhere and stumbled upon Cleanly, and I am over the moon! Let me tell you the ways: 1. Their delivery people are insanely nice, like really really nice. The kind of nice you don't experience in this city too often. It's like they found the nicest people in the world and hired them. Mr. Rogers would work there, and would be considered the "office grump", that's how friendly they are 2. My Clothes are always exactly how I ask. I have a lot of delicate clothes, some with very specific instructions, though I hate being so particular and needy (I never complain at restaurants, I hate sending back my order, etc. I pride myself on how easy going I am) they never make me feel guilty and do it with a smile on their face 3. They have yet to loose any of my clothes. While I'm sure this will eventually happen as their business grows and have more orders to keep track of, they seem to have a great system in place 4. I sent in an expensive and fairly new blazer to be dry cleaned. They sent me an email notifying me of a tear at the seam on the sleeve (probably something I had done while having one to many at the 13th Step, shameful, I know) which included a photo. They asked if I wanted to continue with the dry cleaning. I said it was fine and for them to continue. I figured I would just take it to a seamstress myself. To my surprise Cleanly replied: "I spoke to our facility manager, and although we don't offer alterations at this time, she agreed to sew the tear. It will be free of charge, and we will put it to cleaning after. Have a great night!" I couldn't believe it. It made me feel warm and fuzzy inside, and not like that warm and fuzzy when you drink a bottle of wine on an empty stomach. More like the warm and fuzzy you feel when you see dolphin and dog best friend. Most companies these days won't go that extra mile for their customers. Thank you Cleanly, for reminding me that there are still are companies (and people!) in this world that give a damn. 5. They are always prompt and timely, even with my early mornings and late nights 6. I totally forgot about my laundry drop off (my fault since I ignored the reminder texts while walking home and talking to a girlfriend on the phone) And walked up to my building where my cleanly valet was patiently waiting for me in the snow. I felt sooooo awful and she was so very sweet about the whole thing. I tried to tip her extra for her troubles but she graciously declined. Her name is Nicole, so Cleanly if you are reading this give her a big raise since she is very kind and patient with clueless idiots like myself. 7. The app is clean, simple, and beautifully designed. Super easy to use especially for busy professionals who don't have the time to drop off/pick up laundry 8. Totally unexpected mini box of chocolates that they give you when they pick up your first order. I had mine for breakfast, so so good. Obviously I'm a little obsessed, but I can't help it. So give cleanly a try! You won't regret it!! read more

Terrific service. Very good quality cleaning. Courteous and prompt valet delivery and pickup. My one wish is that they'd use common sense if they catch a dry clean item in the wash/fold bag or vice versa. Other than that, bravo. Also, the detergent smells awesome. read more

I absolutely love Cleanly! So convenient for my busy schedule. Gorgeous app, friendly drivers, and awesome customer service. Definitely would recommend to anyone looking for fast and easy laundry and dry clean services! read more

Wonderful customer service - kept me updated on the status of my laundry the entire time via text. I got 2 free laundry bags and a garment bag, chocolate and a discount for first timers. The lady who picked up my laundry was very friendly and answered all the questions I had about the service. What is there not to like? :) read more

I really like Cleanly. I much prefer to use an app vs calling to schedule pickups for wash & folks services, so i like that aspect and my favorite part is that the way my clothes are organized when I receive them back (e.g., undergarments in a separate plastic bag). I'd recommend using cleanly! read more

convenient, easy to use, friendly staff...24 hr turn over! SOLD!

I just used Cleanly for the first time and am very happy with the service. The app was easy to use and allowed me the flexibility to change my delivery time (something my local cleaner has had difficulty with), and my clothes were returned nicely folded and smelling fresh and clean. Additionally, the reps picking up and dropping off were very nice (extra points for the brownie). The service was slightly more expensive than my local cleaner, but the ease of use makes it worth it. I will definitely use this service again. read more

They must have new owners or management or something. I would not trust them with any clothes you care about. Yesterday my white button down shirt came back pink, only not a good pink, a splotchy pink. We are missing an entire bag of wash and fold clothing and we've had no response from customer service. We had no response last time we had a concern either. Save yourself the hassle and go with another company. read more

I never have to worry about breaking into hives because they offer unscented detergent! They are always timely and the valets are the kindest and most polite people. The customer experience is really fantastic. I can't recommend it enough. read more

After moving back to Manhattan I realized I would no longer have a washer and dryer :( I knew I didn't want to spend hours washing my clothes at the laundromat but, I was also skeptical to send them out. My laziness won over and I decided to try cleanly after seeing a promo code on the subway. I have to say I am pretty impressed with my experience, I downloaded the app which was really straight forward and easy to use and I had a driver at my door the next morning to pick up my clothes. I received my clothes back the next evening, they were neatly folded and I even got a free laundry bag and found my old one folded at the bottom. All in all a great experience. read more