The app is very polished and easy to use. The pricing is available for you to view and their customer support is responsive. Their laundry service is also really good. Getting laundry out sourced is sometimes a must in NYC and there are so many cleaners to choose from. The quality of laundry I've received from Cleanly has so far been superior to all. My only complaint however is the valet upon delivery just hanging around waiting for me to tip him. I thought there was no need to tip with Cleanly. Maybe I was wrong, but he sure did make the situation awkward especially when I carried my laundry up a five floor walk up and didn't ask him to do it. read more

customer service is embarrassingly bad. said my laundry was out for delivery and then it never arrived. Can't get an answer about the status, just vague responses like "we'll look into that." Do. Not. Send. Your. Clothes. There. read more

Tonight (9pm) I received $40 of laundry and hang dry that stank of cigarettes so strongly that after being taken out of the plastic, I had to bag the clothes, the blue bag, and the plastic used to wrap them into garbage bags to keep the smell from spreading in the apartment. I messaged support & had the clothes picked up to be redone & delivered back to me by 9am tomorrow - acceptable & fine. Until another hour+ later (now midnight and my clothes are stuck with cleanly), I was told that morning delivery was now impossible & 7PM tomorrow would be the earliest available without any explanation as to why. I'm leaving for a trip & would have rather taken the smelly clothes than have NOTHING to bring with me. UPDATED - without any explanation, I got another message today that this is now moving ANOTHER day later. Be ready for a lecture on what color their bags are too. Do not use this service. Stick to mom & pop stores, as Cleanly & Fly Cleaner's cannot get it together for NYC. read more

Cleanly - Laundry Services Near Me

Avoid this company at all costs. The convenience is not worth the risk, which many of us have learned the hard way, as evidenced by the trove of negative reviews on this page. Cleanly returned my laundry with conspicuous black stains on almost everything. It is shocking that clothes would be returned in this condition without even an explanation. After informing Cleanly of the damage, we were told that a black crayon from a previous load was left in the washing machine or the dryer. After ruining close to $1000 worth of clothing, Cleanly offered a paltry $150 reimbursement. Use any other cleaning service that is not Cleanly. read more

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10/31/2017 update: Cleanly has really started to have some issues. I've been mistakenly overcharged multiple times. While it is usually easily resolved with customer service, the fact that I have to deal with customer service rather than having them do it right the first time is very frustrating. I'm definitely open to exploring new options and other services, especially after I've had clothes completely ruined by them. Sad it's gone down hill. Original Post: Having used many local laundromats for wash and fold, I've found that Cleanly has been my best experience to date! Pricing is available in the app up front, delivery is free if you have over 20 pounds of laundry, and the staff is always very nice. I've been using cleanly for over a year now. The first time you book using the service, they bring you a laundry bag with a tag. The new laundry bags are very sturdy compared to the older ones, which is a huge plus. I don't see that ripping ever! You book 1 hour time slots in the app either in the morning or the evening, and Cleanly texts you when your valet is on the way! I love this feature coz then I'm not left guessing when the valet is going to show up. I've only had one instance where the valet was delayed, and the app sent a text letting me know that he'd be about 20 minutes late. The quality of the laundry is great - I've never gotten someone else's underwear or socks, never had anything shrunk. In my neighborhood, the cheaper wash and fold services always lose my socks and give me other people's stuff, and they don't deliver or pick up on time, so I'd rather pay a little more for a service that I can rely on. Can't recommend the service enough - I've had nothing but positive experiences from the very nice valets to the clean laundry! read more

Great example of what good service app should work like; neat, easy to use and ALWAYS on time! The app is nicely designed and very consumer friendly. The first step of creating my account and setting up the first pick up took no more then couple of minutes, but the biggest feature of this great service is the flexibility and accuracy on pick-up and delivery times. when usually getting back home long after cleaners are already closed, cleanly allows you to choose what time my laundry will be delivered, and allows you to changes the times prior to the scheduled time, something that is almost impossible to manage doing when using cleaners. Overall i had a great experience with the app itself and with their service, can't see how i'm going back. read more

I tried Cleanly after reviewing it on Yelp because i was fed-up with my building's laundry ruining my whites even though i am meticulous about sorting my clouts from my whites and using only the best products- everything turns grey-i think the machines are not cleaned regularly. So far, i'm really happy with the service i'm getting from Cleanly and their customer support is excellent and responsive if you ever need to call them. One improvement that would be nice is some options around drop-off and pick-up times but i realise that might add costs to the business. read more

I've been using Cleanly for 3 years (the whole time I've lived in NYC), and they have done a great job. They were late just once that I can remember, and they more than made up for it with a credit to my account. My clothes always come back clean and folded. It beats doing laundry yourself! read more

My clothing returns sanitized and precision-formed but the people of Cleanly are anything but. I've got my rotating cast of friendly Valets--Ahmed, Nicole, and of course Abanathie--who in just the short exchanges it takes to hand off a purple bag I feel I've gotten to know in the same sense you might keep running into the same neighbor at your coffee shop. Back at Cleanly HQ, my email buddies Bella, Tamu, and Heather have got me covered. They called that one day things were running a little behind because of a presidential motorcade. And they rejoiced with me when they found my lost 99% Invisible challenge coin on the floor of their washing facility. It was delivered with love the next day. I do sincerely indeed recommend Cleanly, and Cleanly Reserve too. This are one of those few companies that knows how to run a serious internet company, still fueled by human spirit. read more

This service has been essential to me since moving to NYC. My building doesn't have a washer/dryer and to be honest I just can't be bothered to drag my clothes to a laundromat. I'm a nurse, so not only do I have weird hours, but I have a lot of scrubs that I need to wash on the regular. Ordering laundry pickup/delivery on the Cleanly app is extremely convenient. The services are fairly priced and my laundry always comes back nicely folded and smelling fresh. I truly do recommend this app and the VIP status. With the amount of laundry I do, the VIP account easily pays for itself just by eliminating the delivery fee (there are a lot more discounts too, so I definitely save money). The only reason I didn't give it 5 stars was because I had 2 hang dry items lost about a year and a half ago. I do think they've made changes since then to prevent this from happening. read more

I've tried tons of wash and fold services in NYC and so far Cleanly has been the only company that actually washes and folds my clothing. I do wish they would iron before folding everything up bc my stuff comes back pretty wrinkly but at least they are clean and not dry cleaned when I paid for wash and fold. I have had one pair of pants come back torn but Cleanly offered me a credit on the account for the pants. Quick and easy service. Love the pick up and delivery. SO CONVENIENT read more

My life is an episode of Seinfeld. I saved up to buy a washer dryer and the same day I hit purchase on the Sears website, Cleanly lost all of my clothes in my final order with them. I now have a washing machine but nothing to wash! Universe, you're hilarious!! Cleanly lost about 40+ items of clothing including my 2 favorite pairs of jeans, dresses, tee shirts, work out clothes, a bathing suit and essentially all my socks and underwear. Cleanly took nearly 3 weeks to finally let me know that my things were not coming back and lowballed me on what they would reimburse me at first (not to mention 2.5 weeks after our stuff was lost they still hadn't even refunded the $42 that the order cost). I had to trick Cleanly into calling me back during this process by using numbers that they didn't recognize and got to the point where I wasn't sure they would stay true to their reimbursement terms because I was getting no response at all. Will they wash your stuff? Sure? Will they bring it back? Who knows! And if they DO lose it (which according to their reviews, it HAPPENS) they will not let you live your life for 3 weeks because you will be constantly following up with them. Not worth it! read more

I am so done with Cleanly. I haven't had one order without a problem. I started using the service 3 months ago when I moved to Brooklyn. There is always an issue with pickup or dropoff and once they lost my clothes and it took a day to find them. Every time I indicate that I want certain items to be hang dry I get a text asking where the items are. Um they are in the pocket that says "hang dry?!" If you want your clothes delivered on time, this service isn't for you. I'm going to try another company next. read more

Cleanly lost an entire bag of my laundry 5 days ago and have been less than responsive since. They demand no less than 10 (!) full days of investigation to find a laundry bag and haven't even mentioned compensation yet. Better set your clothes on fire than give them to cleanly. read more

I've used Cleanly three times now and it's definitely my favorite pick up/delivery laundry service in NYC. The app is sleek and easy to use, with many options to chose from in terms of laundry preference. I love that they have three separate bags to give you so you can choose to wash and fold, wash and hang dry or dry clean. So great, as I have MANY items that need to hang dry. I love the option to drop off with doorman, since I do live in a doorman building. Makes it convenient and easy for me. As for the actual laundry, my clothes have always returned clean and smelling great. They also do a great job with folding. I only have a few complaints. In the app, I find that I need to re-enter my address every time in order to denote that I want to drop off my laundry with my doorman, otherwise I'm forced to schedule a pick up and drop off time. I also noticed that I haven't been getting the promised doorman dropoff discount on my receipts which is a little frustrating. Finally, I've never had any clothing lost, but I have received a sock that wasn't mine. No big deal for me there though. And as always, you have to pay the price! It's expensive, but no more so than every other wash and fold service I have tried. I would also love the option to clean my whites with Clorox II instead of bleach, but that's being very picky. :) read more

My clothes have been missing for three days. I haven't been able to get a straight answer from anyone and as they use a third party for customer service, I haven't received any details about where my clothes may be. This is only my second time using the service. I was mostly happy with my first time, except that there were quite a few socks returned to me that weren't mine. Of course there is risk in having a company wash your clothes, but losing over 20 pounds of clothing and linens is not something you'd expect. If you have another option that's convenient, I would suggest avoiding this company. read more

I've really enjoyed my experience with Cleanly thus far - I've never been one to have my laundry sent out (been doing it myself since I was a kid) - but my roommate and I moved into a building that was supposed to have laundry in building and two months in they still have not installed - and since we didn't scope out neighborhood laundromats because of this - we turned to Cleanly! It is very easy to use and schedule pickup/dropoff, and i love how the clothes come back better folded than I could ever do myself, and they sort everything for you! I find it pretty affordable with all the promo codes & discounts they offer, but I've only done the basic wash & fold. Drivers are always super friendly! Will keep using until I have my own W/D :) read more

Pretty much the worst. Terrible customer service response times. They lose a good amount of your laundry

I live in Brooklyn and have found many of the around-the-corner amenities aren't as readily available as they are in Manhattan. That being said, I've gotten used to things just taking a bit longer, but Cleanly definitely makes up for that. The bags are sturdy, the pick-ups and drop-off are on time (and you can choose the most convenient time slot for your schedule). Even when I unload my laundered belongings it smells like clean. Which is a no brainer, but I love that fresh out of the dryer smell on my clothes. Mmmmm! I would definitely recommend this to anyone who is looking for another laundry service option! read more

After having less-than-perfect luck with my local laundromat (always cramped, the TV was always blaring "Wheel of Fortune," the washers always a slightly mildew-y smell to my clothes), I decided to try Cleanly, one of the few startups picking up and delivering to my Brooklyn neighborhood. I requested a pick-up time through the easy-to-use app, and in no time, my valet showed up with three heavy-duty blue bags and a Fat 'Witch brownie to boot. My clothes arrive on time, fresh-smelling, and folded with military precision, no awkwardly standing around watching "Jeopardy" required. read more

Cleanly has really been saving us the last few busy weeks! The app is intuitive and great, the pickup/delivery people have all been really friendly and right on time. Prices seem good relative to other services, but obviously still adds up fast and is more than doing it yourself. But, again, a real time saver for us when we need it, and every order has been completed with no complaints at all. read more

Overall I've had really good experiences with Cleanly! There was only one time that my clothes were severely delayed, because the tag fell off of my laundry bag and they couldn't locate the items in the warehouse. However, all was resolved and I received my clothing clean and crisp. read more

Don't recommend for nice clothing! As a PSA, if they ruin an item (i.e. I recently had five pieces of dry cleaning accidentally put through the wash), they have an internal policy that dictates they can only refund you 10x the cost of cleaning. So if you get an expensive dress or tux dry cleaned and it gets damaged accidentally, they'll only reimburse you based on the cost to clean, not the value of the item. I wasn't aware of this till after having items damaged and I definitely wouldn't have given them those items to begin with had I know the policy. Have also had friends have their entire order misplaced and Cleanly requests 20 days to try and locate the lost order before beginning a reimbursement process... that's almost a month without your clothes back and no payment for the items you'll probably have to buy in the meantime. read more

Always on time for pick ups and deliveries. The one time they were 15 minutes late they sent me a text letting me know in advance and a $5 credit. They have never lost or ruined anything of mine. Clothes always come back perfectly! Highly recommend. read more

They delivered the wrong clothes to me. Someone else's items are mixed in with mine and I have items missing. This is the second time this has happened. Time to find a new service. read more

Cleanly is great. I love the quality laundry bags, and usually the service is on time and they make it right if something is ever late. The prices are a little higher than local neighborhood spots, but the convenience is worth it! It's nice to have someone schlepp all of my laundry and dry cleaning. One less thing to waste time on! read more

I'm currently missing an entire bag of laundry that has value of over $850. Do NOT use this company. If something goes wrong (and it went very, very wrong), they don't respond to you over email, you can't reach them over the phone (you are on hold until you get to a recording saying they can't take your call and there is no opportunity to leave a voicemail), and you can't reach them in person since there is no address available. I've been using this service for around 2 years. I've noticed certain items going missing but never frequently or noticeably enough that I followed up with them on anything. Last week I had dry cleaning and wash & fold done. I was home for the delivery and while they didn't knock, I heard it being dropped off outside my door. When I opened the door the delivery person was gone and only my dry cleaning was there, not my entire bag of wash & fold. I spent the next 5 days emailing and calling them and the only response I got (on day 2) was an email saying that it must have been left in the warehouse and they would try to locate it and arrange for its delivery. Since then, I haven't been able to get anyone from the company to reply or answer the phone. I filed a claim with my insurance company who also has not been able to get a hold of them. I also filed a police report for stolen items. read more

I love Cleanly! I had some issues with them being late or having limited availability earlier this year (something to do with drivers?), but seems like kinks have been worked out and now my laundry is always picked up and dropped off on time. I can get it in 24 hrs if I want! Drivers are friendly and helpful. They even fold my underwear! It's great to have a reliable laundry service so I don't have to waste time at the laundromat. Thanks Cleanly! read more

Update to previous review: Cleanly was able to locate my lost hang-dry item after a week long search and it was returned to me with my clean items from a new order that I placed. The customer service agent that worked with me this time was Bella, and she was excellent--very polite and understanding throughout the entire process with plenty of communication via email. Unfortunately the hang dry items from the new order were missing, AGAIN. I promptly called Cleanly and this time, however, they were located within 15 minutes and delivered the same day. Bottomline, I'm unhappy that my items were lost/misplaced in the first place, but luckily they were able to locate them both times and the customer service was exceptional throughout. read more

I've used Cleanly for a while now - I witnessed some of the "early days" frustrations, the worst of which being hours late delivery that I missed because I needed to be at work, had difficulty rescheduling, desperately needed my clothes, etc. since they've been operating with ByNext, my service experience has vastly improved. I understand the bad reviews, it can't be minimized, but my experience has been much better, much more reliable, and an indulgence I return to because I have seen the business grow! I appreciate the ease of the app and the customization options for water temperature, color specifications, and detergent choices read more

I paid $52.00 to basically take my clothes and return them in the same condition: DIRTY. I called, emailed and tweeted and no one got back to me. Not worth it. Go to your local cleaners. They are cheaper and you are guaranteed to receive your clothes exactly how you would want: CLEAN. read more

Do not use their dry cleaning service. The 2/3 of my order came back stinking like someone's arm pit and laundry that took too long to dry. 1/3 came wrinkled, and my dress pants (picture attached) came with double/triple crease lines. My blue silk dress and silk blouse came with spots (pictures attached), which I do not know if I can remove. My black dress came back completely stiff, which is not what the material used to be or should be. The worst part is how the company handled it. They refused to refund and instead wanted me to send pictures and send the clothes back for another try. I have no problem sending the pictures and I think that was a fair ask, but it is ridiculous that a customer must give them another shot before getting any refund. I was not notified of such policy when I signed up for the service, and a customer should not be forced to work with a company that already screwed up a big time. I've used several dry cleaners in the city, this was the most disappointing and stressful experience out of them all. read more

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We are using it around once or twice per month and are quite happy so far with reasonable pricing for good service. Cleanly is great especially with a part time doorman as you can still define the 1h time slot to pick up and drop off. So far Cleanly always made it in time before the doorman left (earliest evening slot is 7-8 and doorman leaves at 8; wish there was an earlier slot just to have some buffer). Overall highly recommended. read more

They damaged my cloth twice. The recent time is a silk blouse. The front of the blouse is wrinkled and stretched. Another time is even worse. The cleaning service destroyed the belt of my long down jacket. I just bought the jacket for 2 months. After looooong and multiple negotiations, they agreed to partially compensate for the damage. My time is definitely much more valuable than spending time on the phone to claim for damage. They totally need to upgrade the cleaning service. Only a good service concept doesn't make a real business. read more

I used Cleanly many times with no issues from the time I first signed up until several months ago. I used to think it was a great service. However, in or around March of this year (2018) something changed and everything went downhill. I don't know whether there was a management change or whether the company is just incompetent but I recommend that you never use them. They will lose your expensive clothing, act like it's no big deal, and make you wait weeks for an answer. They also claim that customer service is available but they do not pick up the phone and it takes days to get a response to an e-mail. AVOID THIS COMPANY. SERIOUSLY! The first incident occurred in March of 2018. I sent out a very large wash and fold order and everything in the order could be machine washed. However, Cleanly unilaterally decided, without 1st consulting me, that some of the items needed to be dry-cleaned (they did not) and removed them from the wash and fold. Thereafter, all of these items (two pairs of pants and 10+ button-down shirts) went missing. I contacted the company and they were extremely slow to respond. It took multiple e-mails and phone calls and nobody would tell me what was going on other to say they were "working on it." Eventually, after two weeks of going back and forth, they finally located my items, but even then a pair of pants was still missing. While they eventually reimbursed me for this item, it was not before they accused me of being a liar and not sending the pants out in the first instance. They also refused to credit my account for all the hassles, merely offering me a 20% off discount on my next order. Thereafter, when I went I informed them I was deleting my account and that they should not charge me for the order, the begged me to give them a 2nd shot and told me to use the 20% off coupon and they would take special care to ensure this type of thing did not happen again and to properly inventory my clothing. Despite my better judgment (which I honestly should have followed), in April of 2018 I decided to give them one more chance. However, since I did not trust them for wash and fold, I decided I would send out my dry-cleaning to them (I had never previously had an issue with the dry-cleaning service). My dry-cleaning was picked up (4 items, two suit jackets and two suit paints i.e. two full suits) and the next day I received an invoice for only 3 items (2 jackets and 1 pair of pants). I immediately contacted the company. First, I received incorrect information from them. Then, when I called back they told me the item couldn't be deemed "missing" until after my other items were delivered and to call back when they were. They also said they would update me by e-mail but never did and tried to play it off as an "invoicing error" when in fact it was not. When the clothing was finally delivered, only 3 items were returned, but the hanger that the 4th item was on was IN THE BOTTOM OF THE DRY CLEANING BAG. As soon as I got the delivery, I asked the delivery guy what was going on. He shrugged and said he had no clue he was just the delivery person. I then attempted to call the company multiple times but nobody answers the phone causing me to wait on hold 3 times for over 30 minutes only to ultimately not be able to reach anyone. I also sent 2 emails and a Facebook message that as of now have gone unanswered. The pants that are missing were custom made and everyone at Cleanly continues to act like this is no big deal. In addition, they again accused me of not putting the pants into the bag as if they were trying to imply I was a liar. When all of this is said and done, I will be deleting my account permanently and never using Cleanly again. I recommend that you do not start using Cleanly if you are thinking about doing so and that you delete your account if you already have one, before something like this happens to you. read more

This company is awful!! I strongly advise to not give them any business. They lost our entire laundry and dropped off someone else's clothes completely with two of my socks in it ! They have barely responded to me and still we have no clothes 11 days later, no answers and they haven't even refunded us for the service ! Don't lose your entire wardrobe, do yourself a favor and skip the headache. read more

Overall: 3/5 If you don't have coin laundry nearby it could be your only reasonable option. Otherwise I'd use coin laundry if in building. Availability: 3/5 + stars for being able to schedule somewhat last minute (like 8-9pm pickup window at 7:30pm) - stars for having limited scheduling (really early mornings or 7pm-10pm only)... having a 5:30-6:30pm slot would be great so I can get delivery and then still go out for a night of fun. Cost: 2/5 Compared to coin laundry, it's definitely expensive at $1.50/lbs. To top it off, certain things cost more even if I normally wash with my other clothes. Like blankets for $16 I have very thin sheets/covers that I wash like normal, but I'm worried Cleanly will charge me for them so I have to wash them elsewhere. For catered service I suppose $1.50/lbs isn't bad for small loads but the extra charges definitely put me off. There should be an option to wash all as by the pound. I'm not sure how reliable the weighting system is tho... seems a bit fishy sometimes. Service: 4/5 The delivery people seem nice. Support seems okay with simple questions. Quality: 3/5 They fold your items but in the case of socks they stretch them out like crazy to bundle socks inside out... this KILLS my socks and I've thrown away several pairs due to this. Otherwise the washes seem fine. I'd appreciate if they could add some oxyclean to clear out sweat stains from my whites tho. read more

I've been using Cleanly for about 4 months now and it's changed the way I feel about clean clothes. I live in a 4 story walk up and laundry is a pain to bring up and down the stairs every time. Cleanly comes right to the door for pickup and delivery. They're also very good about following care instructions and all your clothes come back to you smelling fantastic. What I also like about the service is that there is that you can easily change your drop off and pickup time if you need to. For instance if you have spur of the moment plans that happen during a drop off or pick up, simply login to the app and switch it. It's super easy. I would recommend Cleanly to anyone who's looking to give themselves some more time and who lives in NYC where laundry is a hassle to do. read more

Love cleanly support service team and the delivery team!!! My clothes smell amazing all the time!!!

Update, after almost 3 weeks of hunting my clothes Cleanly did not find them. they proceeded to tell me they were going to refund me $270 bucks for an 80 pound bag of clothes. oh but not before getting mixed up and sending me wrong emails that were addressed to other clients. and also telling me they found my clothes, which were not my clothes. I have no idea how this company runs but its extremely disorganized and seriously messy. Don't use them. I had to pester their social media presence for them to pay attention to me. I had to find their CEO's email and write an email, that i have no idea if it worked, but in the end they agreed to pay $800 for my bag, who knows, i had really nice clothes there and just because im completely exhausted of dealing daily with these people, I accepted. think very very carefully before using this service. i would not risk it again. read more