I have had several alterations. Consistent great service. I will continue to use them in the future.read more

Just finally stopped by to pick up my item that I was unable to retrieve Saturday due to their…read morewrong advertising of working hours. Here are the numerous wrong responses after I asked what time they open and let them know I was there at 9 due to their door and yelp / google page hours. And that I even hung around and went to the super market next door to kill time and came back and ultimately left at 9:30! "We open at 9:30-3PM" "Oh, I'll have to let my boss change it" "Why didn't you wait" "We're open for 6 hours" "I was here at 9:30" "Sorry, well"

Came in for dry cleaning and first words were you need that soon? Ok hi to you too, it threw me…read moreoff. I wanted to give this place the benefit of the doubt, this was my second time here and will be my last. The first time I had pants trimmed and they turned them into high waters and the trim was a straight stitch not invisible on my new slacks. I pointed the errors but mistake was done not much could be done to be fixed so I paid and left. That time she was indifferent . I should have just stayed away but though maybe dry cleaning is different. So yeah any recommendations would be nice I'm new to the area. lol

Sams has recently, to my knowledge, changed ownership. The original owners retired. So naturally I…read morecontinued to use them after finding this out. Big mistake. I took 2 cotton dresses to get the straps shortened. She originally quoted me $8 each dress. When I came to pick them up she tried to charge me $24. I had to correct her and she honored the quoted price. Once I got in the car I checked the straps. I could have done the work myself. I'm disappointed to say the least but def won't return.

The best care for your cleaning! Been coming here for a few years now and I am so pleased.read more

I brought my bridesmaid dress here to be steamed before an upcoming wedding this weekend. When I…read moredropped it off, the dress was in excellent condition with no snags, pulled threads, or stains. When I picked it up, I discovered five separate snags on the fabric that were not there before. I was extremely disappointed and frustrated, especially considering this was an important dress for a special occasion. I trusted this business to handle my garment with care, and unfortunately, it was returned to me damaged. While steaming itself was only $20, the cost is insignificant compared to the damage done to my dress. I would have appreciated honesty, accountability, or at the very least being informed if something happened while it was in their care. Based on my experience, I cannot recommend this dry cleaner. I hope they take greater care with customers' garments in the future so others don't have a similar experience.

Spoke with the new owner for my alteration…read more The time frame he initially stated was the same as the time the service was rendered. Him and his staff are extremely personable and nice. I appreciate the assistance to get my wedding dress back in time altered and dry cleaned for my wedding.

This is my first time going to them. On site staff was nice. I had several blazers cleaned and one…read morerepair on jacket-no complaints. The issue was miscommunication with a slacks to be altered. I wanted waistband to be altered (add inch with elastic). I provided fabric to be used if needed. They couldn't find my pants when picked up blazers (not in system). I was waiting for response on if they could do it and to give me quote. Staff called manager, quoted $45 and I said pass, please return slacks. Came back from vacation to pick up pants- they were altered. Elastic was not used and neither was my fabric (which is fine, but they kept it). I was upset with whole ordeal. Staff called manager again. Heard exchange and she asked him to speak to me- he declined. She offered a 20% discount. I said 25% because they kept fabric ( it was pricey fabric). I realized when I got home they didn't even add the elastic. I asked manager to call me back. This is the 3rd week day and nothing. I should have asked to put it in writing. The work was done well ( but missed elastic), the problem was disorganization, miscommunication, and lack of ownership from owner/ manager- he personally has not called to apologize.

Not sure why I waited so long to try this, but it's a must for busy, working families! The first…read moretime I dropped off to see what it was all about but after that have been using the pickup/delivery option and it is great. Everything comes back so organized and makes putting clean clothes away a breeze. Definitely recommend!

5/5 Friendly and quick service. The individual was very…read moreknowledgeable and assisted me for the process of dropping off my commencement regalia. The pricing was affordable with the gown costing $12 for dry cleaning. Additionally, it was very quick. It was done within 48 hours and ready for pick up.

I needed my child's sports jersey altered bc it came way too big. I was told it would be ready in a…read moreweek and it was. Very well done work, I'm thankful bc I wouldn't have been able to do it myself. The value was good for the price. Thank you very much!

We have been using Vanwood cleaners for several years now. They have rescued favorite clothing…read moreitems we accidentally stained with cooking oil, and handled my suits when I was in trial for several months. Most recently I had them tailor some blazers for me that turned out perfect! Now I feel like I'm wearing bespoke suits to court even though I know it's really from Ann Taylor or BR but perfectly fitted to me! I have wide shoulders but a small waist so suits that fit my shoulders look too big everywhere else! Vanwood helped everything look polished!

I found this place through Yelp and decided to move forward with their services after receiving…read morefast communication and the best pricing. I called about 5 locations in OC that specialized in wedding dress cleaning and some either didn't get back to me or their price quote was out of my budget. Trust me when I tell you, Frank will take care of you. As soon as called them, I was given Frank's cellphone number for a quote on my dress. He picked it up the day I called him and kept me updated through the whole process of the dress cleaning. He also offers free drop off but I was easily able to stop by and pick it up. If you're not sure who to go with, go with him!! He also offers regular dry cleaning and tailoring. I lost some weight coming up to my wedding so I will definitely be bringing some of my pants over to him to get tailored.

10/10!!! Picked up my dress and I was hoping to post a…read morepicture of how AMAZING they did!! But unfortunately, I forgot to take a picture in my dress. When I picked up my dress, it legit looked like I JUST bought it. I also had some loose threading that pulled from my previous event, I didn't even mention that but somehow they fixed a lot of it!!! I won't lie, i was really nervous about the dry cleaners because my last place I went to last minute did a terrible job.. they did things that weren't asked of and didn't really clean the clothing at all..... But Frank and his team really out did themselves. Thank you guys SO much for fixing my dress, I got many compliments and how great my dress looked that night :-). The customer service here is so exceptional too. Frank remembers you and you can tell this guy pours his heart into his business. I'll definitely always be a customer here and recommend it to all my friends :-)

I took a pair of slacks from a suit I wore for a funeral from the previous week. I had pricked my…read moreknee on a rose thorn bush and a fair amount of both fluid and blood soaked the knee part of the pants. I checked Yelp and found this highly rated dry cleaner. The first time they ran it through, the stain was still there. They ran it through again, and the stain was completely gone. I was very happy as this is my favorite suit and I didn't want to throw it out. Thank you Lucy Cleaners for taking such good care of me.

They are so fast!!! I have a wedding and needed dresses and suits steamed and they literally did a…read moresame day turn around!!!

This review is only for the alteration service the dry cleaner provides…read more Back story: i needed to cut the length of my bridesmaids dress. I called ~8 different places to get a quote and specifically said it's a length alteration for a chiffon bridesmaid dress with two layers. The range of prices I got quoted was $50-80. When I called here, they told me it starts at $19 but can go up to the $40s. With that info, i brought my dress here since it was the best price - even though this place was a bit far from my house. The customer service was excellent, dress was altered within a week, alteration was perfect. However, when I went to pay, the total was $86. I was a bit taken a back since the price was extremely different from what I was quoted. When I brought that up, the girl working was apologetic and let me know she will pass this info off to the owner. Tony called me back the next day to apologize for the misinformation and made it right by refunding me a portion of the cost. I really appreciated his professionalism, honesty, and understanding.

I just wanted to give Tony and this business a huge thanks. I needed a last minute alteration and…read morehe responded to my messages quickly and he really went out of his way to get it done by the time I needed it. He didn't even charge me extra. What I really appreciated was that it was my first time here and even though I had an inexpensive service (altered pants), he made sure I was good to go. Their pricing is better than everywhere else. Highly Recommend. Thanks Tony

I had such a wonderful experience with this gown preservation service! From the very beginning,…read moregetting in touch with Kirstine was incredibly easy, and she made everything feel seamless and stress-free. The entire process flowed so smoothly, which I truly appreciated during such a busy time. When I got my gown back, the preservation was absolutely perfect! Kirstine was amazing throughout the whole experience. She was so communicative, informative, and genuinely felt like a friend guiding me through each step. It was clear she's very knowledgeable and educated when it comes to wedding gowns, which gave me so much confidence. I'm beyond grateful for the care and attention they put into preserving such a special piece. Highly recommend!

So thankful I found the gown preservation specialist! I…read morelove knowing that my dress is safe and sound and that I can open her up and peak at her without fear of ruining anything (as long as I follow the instructions) she is accessible and there if I want to wear her again!!! Also if I do wear her again I can take her back and just pay the cleaning fee and she is good to go in the beautiful box again! :) Thank you!!!!