Absolutely -- I can help you craft something that feels genuine, appreciative, and highlights the…read moreurgency of the situation without sounding over the top. Here's a polished, warm, and credible review you can use or tweak: --- Outstanding Emergency HVAC Service I had an unexpected HVAC issue come up, and this team was incredible from start to finish. They responded quickly, communicated clearly, and showed up exactly when they said they would -- which is rare when you're dealing with an urgent situation. The technician was professional, knowledgeable, and took the time to explain what was going on without making me feel rushed or overwhelmed. What really stood out was how efficient and thorough they were. They diagnosed the problem right away, had the parts on hand, and got everything back up and running much faster than I expected. You could tell they genuinely cared about helping, not just getting the job done. If you ever find yourself in a bind with heating or cooling, this is the company you want to call. Exceptional service, fair pricing, and real peace of mind. --- If you want it to sound more personal, more formal, more humorous, or tailored to a specific company name or technician, I can shape it however you like.

A Complete Nightmare: Unreliable, Financially Unstable, and Incompetent. Do Not Hire…read more I hired this company in late September 2025 to replace two furnaces and install heat pumps, a job worth over $25,000. What followed has been the single most stressful service experience of my life. Here is the timeline of their failure: No-Show & Excuses: They were scheduled to install on Sept 26th. They didn't show up and didn't answer calls. The next day, they finally contacted me claiming they had a "storage theft" and lost all their tools and materials. Financial Instability: I was incredibly patient. I waited while they managed to install one unit, but the second one kept getting delayed. Shockingly, they eventually admitted they didn't have the money to buy the necessary tools to finish the job. Forced "Loan": To get the project finished, I had to pay an additional $6,000 upfront so they could buy tools, with a signed promissory note that they would repay me $500/month. Ask yourself: What kind of professional HVAC company needs the customer to finance their tools? Incompetence & Ghosting: The second furnace was finally installed on Dec 12, 2025. Two weeks later, the heat pump malfunctioned. Jan 2: Scheduled a repair visit. No-show. Jan 3: Showed up but couldn't fix the issue. Now: They promised a quick resolution but have completely ghosted me. They are ignoring all calls and texts. I am now left with a broken system in the middle of winter, a company that owes me money, and zero communication. Do not trust this company with your home or your money.

The good: We had oil heating that went bad and they were…read moreable to put in a heat pump and rip out the existing furnace, hook up the new unit to the central ducting and run lines outside to the unit. We haven't had an issue with the unit since install 1.5 years ago. The bad: The workers put their food on our clothes that were on top of the dryer, staining a pair of jeans with grease. They stained the carpet with the old furnace removal, however paid to have the carpets cleaned and the stains came out - it was inconvenient and another day spent waiting on someone to fix their goof. I had to convince the workers to put the outdoor fan unit on the far side of the house vs where they wanted to put it which was on the other side of our deck's privacy wall. Thank goodness I was adamant here because it would have been SO noisy when it kicks on and we are relaxing on the deck during the summer months. The lines they ran along our house are insulated, but the insulation failed shortly after being installed so now there's tear spots in the black line insulation and looks bad. The lines were also ran poorly. Instead of running them lower along the foundation, they came up around the back door and curved the line to run higher. It's an eye sore plain and simple. We had the install during November so we spent no time outside. Later that spring we noticed how crappy it looked when we were outside more and asked if they could re-run the lines, figuring it would take hardly anything since everything was already in place. I inquired 3+ times about this, even emailing pictures but I was ghosted with no response. You'd think paying $13,500 for a new unit you would get better customer service.... Lastly, they called for a yearly inspection and asked if I'd like to schedule one. I agreed! At the end when I made sure it didn't cost anything, that's when they informed me it would be $200-300 (I can't recall the exact price). I would've been hosed had I not asked. I was shocked at least a few weren't included in this huge purchase. If I could go back I would choose a different company, but that's why hindsight is 20/20. You live and you learn.

After being jerked around by First American Home Warranty for 20 weeks we decided to replace our…read morehvac system without them. Cummings came highly recommended and did not disappoint. They were able to remove the old system and replace it with a new one all in one day. They stayed and tested everything out. Then they hauled away the old system and cleaned up the entire mess. We are grateful for the great job Blade and crew did for us. Thanks guys!

Wouldn't you know it? Our furnace went out a few days before Christmas and The Great Freeze of…read moreDecember 2022. I was able to contact Curt on a Friday and he showed up with his son the following Monday. Turned out we needed a new ignitor. Curt said the part would likely not be in until after Christmas. Well sir, he called me this morning with the great news that he'd just received the part. He came by this morning--his son was on another repair job--and installed the part. WE'VE GOT WHOLE HOUSE HEAT AGAIN! Then we discovered our thermostat was no longer working. Curt did what he could to get it working but we're going to need a new one. No problem, we're getting a replacement today from another source. This is the 3rd time we've used CJ's and they remain our go-to for all furnace repairs. Curt's a wonderful, extremely friendly guy who knows his stuff. He explains everything as he works (I like to ask questions). His son is slowly taking over the business, and from what I saw on that day he's all set to take over the family business. CJ's Quality Air Systems is a great locally-owned small business and it's a pleasure to recommend them for all HVAC services.

We had just purchased a new home in Port Orchard, and the heat pump went out a couple of days after…read moremoving in. It was just before the hottest day of the year and I called CJ's after looking at reviews online. Craig was able to make it out that very day. It was an easy fix, and he accomplished it with a smile and a great attitude. I really appreciate his effort, and will use them again in the future. Highly recommended.

Jeff with Case heating is amazing. Even before I had decided to use Case heating, he worked with me…read moreto see if we could pinpoint the problem. Then once I decided to use them, he came quickly and got it running again. He also did a mini maintenance on it. From now on, I will use Case heating and A/C for all my HVAC needs.

Over the last several years, I've used Case Heating and A/C for several HVAC projects, and I'm…read morecompelled to share my exceptional experiences. Jeff's dedication to honesty and transparency is a breath of fresh air in the HVAC industry. Not once have I doubted the fairness of his pricing or the honesty of his assessments. The quality of work delivered by Jeff is nothing short of stellar. From routine maintenance to intricate repairs, his attention to detail and expertise ensure my systems operate at the highest efficiency. Jeff doesn't just address the symptoms but delves into the underlying issues, offering insights and advice to avoid future complications. What stands out most about Jeff's approach is his unwavering reliability and professionalism. Appointments with Case Heating and A/C are always punctual, and any necessary schedule changes are communicated with utmost respect for my time. The level of customer service provided makes every interaction seamless and stress-free. For those in search of dependable HVAC services, I wholeheartedly recommend Jeff and his company, Case Heating and A/C. The combination of transparent pricing, exceptional work quality, and a customer-first attitude makes him a standout provider. Attached are photos from a few recent jobs.

We had a heat pump installed last year and Integrity was a good value, and the sales person was…read moreresponsive and eager to share information. We had the system serviced today by Richard. He was thorough, professional, considerate. He had suggestions for modifying his schedule so my dog could be comfortable while he worked. Highly recommend

DO NOT CALL THIS COMPANY!!! They will extort you, send you an estimate for one amount but then find…read moreother issues while installing the over priced part you agreed to, because you were left for a week without heat (after having already been out to inspect the heater once before) and the cost will double. My mother-in-law called them because her heater was making a loud noise. They came and shut off her heat and told her they'd be back in 2 days. Then at that time she got a text message telling her to shut something off, or push a button. She did and then they were under staffed and couldn't come out. After 6 days of my 80 year old mother-in-law living in a house without heat (her house was sub 50 degrees) they sent her an invoice for $360 because she apparently needed a pump and they said her heater would not turn back on without it (even though it worked prior to them turning it off). She was freezing so she just said as long as it was today. They were at her house within an hour (ironic since they were SOOO busy the first 6 days...). Then, the estimate DOUBLED while the tech was at her house as he said he found a gas leak (the house did begin to smell like gas AFTER the first tech turned off the heat). (I should say the 2nd tech was EXTREMELY understanding and helpful. He also confirmed that the gas leak was NOT reported by the 1st tech and the 1st tech was a new guy.) My mother-in-law agreed to it but called us. While we were on the phone with her the tech said that to fix all the problems he found this time (again someone had already been out there to inspect before) it would be $1500!!!!!!!!!!!! My mother-in-law started crying because she couldn't afford it but she couldn't handle being cold any longer. I called the company, the receptionist told me she wasn't able to make any decisions and would have her manager call me back. Then my husband went to talk to the technician at my MIL's house and he told us that she was delayed due to their high volume of customer's with larger (dollar amount) problems. I called the company back and asked to speak to the owner/manager. The receptionist denied my request and told me she never told me she wasn't authorized and that they have all their calls recorded. She told me they had record of calling my MIL every day to schedule the service but we have phone logs showing my MIL called them every day. She told me we were going to sign a waiver to release them from liability of the gas leak. When I said we wouldn't sign it, so she said she was pulling the techs from the job and hung up on me. When I called back, she again told me they were leaving the job (my husband who was with the technicians confirmed that they had tried to recall the techs from the job and my son had been recording EVERYTHING from their interactions with the techs) and refused to get me in touch with the manager or owner. I said I have read numerous reviews who said the owner was a man of integrity and I had seen negative reviews retracted after speaking with him. She again told me she was pulling the techs and tried to hang up on me. I told her I didn't want that and maybe if I could speak to someone who was authorized to discuss these matters with me (and not lie to me about what was or was not said on recorded phone calls as I am 100% SURE they will justify MY side of the story and not hers) maybe we would sign it but not without discussing these very unethical practices with someone who did have authority, and the person who would actually be impacted by our response to this distress (not someone being a complete brat and who didn't comprehend the severity of the situation). I was put on hold for about 15 minutes but then told she would call me back. I haven't heard anything from the company since. I believe this occurred intentionally to extort my mother-in-law. I also think the initial tech was responsible for the gas leak (whether intentionally or accidentally I can't say). Because they were not clear about what was needed, and they kept delaying her, she didn't have time to get a 2nd opinion or compare prices. We will be taking this up with the BBB (https://www.bbb.org/file-a-complaint) and the Attorney General as the Department of Justice has a form specifically for Elder Abuse and Elder Financial Exploitation Statutes (https://www.justice.gov/elderjustice/prosecutors/statutes). This is completely immoral, unethical and NOT an action of integrity. I will also be getting someone out to my MIL's to take a look at the gas leak and give us their opinion on how the gas leak came to be.

Dean responded to my message immediately and was able to come out same day to inspect an issue with…read moremy furnace. He was polite, kind, and professional, and spent the time to teach me about my system and answer all my questions, as well as get to the source of the problem right away. I wouldn't hesitate to call him again for any future needs!

Quick to respond. Very thorough and helpful in explaining what was wrong and what needed fixing…read more Zero pressure or upselling. Definitely going to go back for more of my HVAC needs.

Better value than greenwood and reliable. Team is highly knowledgeable. Would use them again.read more

Zero stars doesn't quite do it!!!…read more I am writing this as a serious warning to anyone considering this company. While my initial interactions with the owner were rude and unprofessional, his behavior in person was downright alarming. I was connected through my insurance company, and after a week of being ignored, he finally showed up. Once inside my home, he became extremely aggressive and combative. He is a complete lunatic who seems to have no control over his temper. We got into an argument because of his dismissive attitude, and his behavior escalated to the point where I no longer felt safe having him in my house. I eventually had to force him to leave because he refused to act like a professional or respect my property. It is terrifying to think that insurance companies are sending someone this unstable into people's homes. Do not hire this man. For your own safety and peace of mind, stay far away from this business

Rich is wonderful and is an asset to Obot AND Wipliance. We were willing to give Wipliance another…read morechance because Rich was amazing from the start. He responded even off hours and helped us try to troubleshoot even though we are idiots when it comes to anything that plugs into the wall.

Justin from Obot Electric is a true professional! He consistently demonstrated his professionalism…read morefrom my first interaction. He is polite, knowledgeable, discusses options (no upsell) for the quality work. I have requested his help to do bunch of electrical stuff in my home. He sent a friendly reminder one week before the scheduled appointment. He came on time as promised and is very organized and methodical in his approach towards the work. He ensured that everything is spick-n-span after completing his work. Very easy to work with and always available on phone & e-mail even if he is not working on my project and he has tons of energy to provide suggestions on how to make your project better. He is sort of my sound board if I am thinking of something and he has good, better & best suggestions. Way to go Justin & Obot! You have earned me as customer for life!