Dean responded to my message immediately and was able to come out same day to inspect an issue with…read moremy furnace. He was polite, kind, and professional, and spent the time to teach me about my system and answer all my questions, as well as get to the source of the problem right away. I wouldn't hesitate to call him again for any future needs!

Quick to respond. Very thorough and helpful in explaining what was wrong and what needed fixing…read more Zero pressure or upselling. Definitely going to go back for more of my HVAC needs.

Gerry did an awesome job of getting my furnace back up and running in the middle of this cold and…read moresoaking wet winter we're having. I was totally amazed at how he set right to work figuring out what was wrong and putting in all the effort it took to pull out the blower and dismantle it so he could replace the failed motor. Didn't try to upsell me or BS me like another HVAC company I'd used previously. Honest, answered all my questions, fixed a drain problem for my heat pump (something I hadn't included in the original request). I can't imagine going to anyone else in the future for any of my HVAC needs.

I had B&G out to my home to provide an estimate for a ductless heat pump installation. They arrived…read moreon time and at first seemed knowledgeable and helpful. However I never heard from them again after that. Numerous red flags came up while we were going through my home. First they don't have an electrician. Neither on the staff nor one they contract with on a regular basis. They said I'd have to do the work myself or find an electrician. Next they gave me the impression that they liked to do easy/not so challenging work. This ductless job isn't that difficult and I've had a different contractor install a system in another home. Finally, I got the impression that they were not-so-proactive and unaccustomed to meeting deadlines. This was confirmed when they didn't reply to my follow up for the bid nor even give the bid. Finally I question some of these five star reviews. I think there's some serious issues with folks paying for bot reviews as part of an internet ad service. While I have no direct evidence, I did read the reviews provided and look at the profiles of the reviewers and thought these didn't look or read as authentic. But that's just an opinion...

Just wanted to share the name of a great HVAC Company in case you have a furnace issue as we did,…read moreor want to get air conditioning installed for next summer. Our heat exchanger needed to be replaced, and Mark Bjorkquist of Columbia Heating & AC came out right away, assessed it, and had it fixed before we got home from vacation, so that we came home to a nice, warm house. He installed our water heater and furnace many years ago, and installed air conditioning two summers ago. He is reasonable, thorough, fair and honest. Highly recommend. http://www.columbiaheatingandairconditioning.com

My furnace has stopped working last week, called Greenwood Heating & Air Conditioning, their…read moreDiagnostic fee is $315. Glad they were not available until 2/1st. Columbia Heating & Air Conditioning was the 3rd biz I called and scheduled a next day appointment. Diagnostic fee is $150. Mark was punctual and knowledgeable. He fixed my furnace/thermostat problem, he also explained everything in detail and made sure I understood. Friendly and informative. Not pushy with upsales which I greatly appreciated. Would definitely call them again if I ever need service for my furnace.

I highly recommend this company. I called Brent early Friday morning about our heater not working…read more He said he was going to be in our area and could stop by to take a look at it. Later that evening, I received a phone call from Brent telling me what was wrong with our heater and gave me his recommendations on fixing it and explain to What that would intel. At no point did I feel like Brent was trying to upsell me or overcharged me for his service. I will definitely be recommending him to everybody I know.

I recently had the pleasure of working with Brent at Innovative Thermal Solutions, Inc. From start…read moreto finish, the experience was exceptional. I originally asked him to provide estimates for a circuit board replacement and new furnace to compare to estimates from other companies. He did not try to sell me a new furnace (like most other companies I spoke with), nor did he overcharge me. In fact, while trying to diagnose the issue, he actually performed the repair while I was working (from home). When I asked how much I owed him for the repair, he DID not charge me for it. This is NOT something I expected, NOR would expect going forward, but it just goes to show his integrity, honesty, and how he not driven by greed, like so many companies out there. I am blown away! Furthermore, he was able to come to my home on short notice, communicated arrival time, and arrived on time. Brent was very professional, knowledgeable, and courteous. And I will be using Innovative Thermal Solutions for my HVAC needs going forwards.

Jeremiah Demmitt installed our heat pump incorrectly which we only found out after paying and…read morehaving the system fail after two days. He only replied once that he was busy but he'll try to come fix it and then ghosted us. He also failed the initial install of the vacuum system and charged us an additional $900 in refrigerant cost to repair his mistake. Overall bad experience...

My AC unit blower failed, and I was amazed at how quickly and professionally it was fixed by…read moreWashington Mechanical. They are the kindest, most responsive company I've had the pleasure of working with-- which is important when you're talking about the core utilities inside your home. Highly recommended.

Frost HVAC returned today to fix the range hood vent from few weeks ago. The young man was very…read morepolite, professional and did a great job.. Thank You

Highly recommend Frost HVAC. We had them put in 4 mini splits and we are quite happy with the…read moreresult. One of the best things is that they also do drywall work, so they are able to more easily put in ceiling units than others. Our rafters ended up being a tiny bit too short, and they did an excellent job framing it up to look good. They handled all of the permitting, clearly knew what they were doing, and delivered high quality work. Beyond all that, they were pretty affordable. Note that the team is mostly Russian so there can be slight communication issues, but they are great professionals and we would work with them again.

DO NOT CALL THIS COMPANY!!! They will extort you, send you an estimate for one amount but then find…read moreother issues while installing the over priced part you agreed to, because you were left for a week without heat (after having already been out to inspect the heater once before) and the cost will double. My mother-in-law called them because her heater was making a loud noise. They came and shut off her heat and told her they'd be back in 2 days. Then at that time she got a text message telling her to shut something off, or push a button. She did and then they were under staffed and couldn't come out. After 6 days of my 80 year old mother-in-law living in a house without heat (her house was sub 50 degrees) they sent her an invoice for $360 because she apparently needed a pump and they said her heater would not turn back on without it (even though it worked prior to them turning it off). She was freezing so she just said as long as it was today. They were at her house within an hour (ironic since they were SOOO busy the first 6 days...). Then, the estimate DOUBLED while the tech was at her house as he said he found a gas leak (the house did begin to smell like gas AFTER the first tech turned off the heat). (I should say the 2nd tech was EXTREMELY understanding and helpful. He also confirmed that the gas leak was NOT reported by the 1st tech and the 1st tech was a new guy.) My mother-in-law agreed to it but called us. While we were on the phone with her the tech said that to fix all the problems he found this time (again someone had already been out there to inspect before) it would be $1500!!!!!!!!!!!! My mother-in-law started crying because she couldn't afford it but she couldn't handle being cold any longer. I called the company, the receptionist told me she wasn't able to make any decisions and would have her manager call me back. Then my husband went to talk to the technician at my MIL's house and he told us that she was delayed due to their high volume of customer's with larger (dollar amount) problems. I called the company back and asked to speak to the owner/manager. The receptionist denied my request and told me she never told me she wasn't authorized and that they have all their calls recorded. She told me they had record of calling my MIL every day to schedule the service but we have phone logs showing my MIL called them every day. She told me we were going to sign a waiver to release them from liability of the gas leak. When I said we wouldn't sign it, so she said she was pulling the techs from the job and hung up on me. When I called back, she again told me they were leaving the job (my husband who was with the technicians confirmed that they had tried to recall the techs from the job and my son had been recording EVERYTHING from their interactions with the techs) and refused to get me in touch with the manager or owner. I said I have read numerous reviews who said the owner was a man of integrity and I had seen negative reviews retracted after speaking with him. She again told me she was pulling the techs and tried to hang up on me. I told her I didn't want that and maybe if I could speak to someone who was authorized to discuss these matters with me (and not lie to me about what was or was not said on recorded phone calls as I am 100% SURE they will justify MY side of the story and not hers) maybe we would sign it but not without discussing these very unethical practices with someone who did have authority, and the person who would actually be impacted by our response to this distress (not someone being a complete brat and who didn't comprehend the severity of the situation). I was put on hold for about 15 minutes but then told she would call me back. I haven't heard anything from the company since. I believe this occurred intentionally to extort my mother-in-law. I also think the initial tech was responsible for the gas leak (whether intentionally or accidentally I can't say). Because they were not clear about what was needed, and they kept delaying her, she didn't have time to get a 2nd opinion or compare prices. We will be taking this up with the BBB (https://www.bbb.org/file-a-complaint) and the Attorney General as the Department of Justice has a form specifically for Elder Abuse and Elder Financial Exploitation Statutes (https://www.justice.gov/elderjustice/prosecutors/statutes). This is completely immoral, unethical and NOT an action of integrity. I will also be getting someone out to my MIL's to take a look at the gas leak and give us their opinion on how the gas leak came to be.

We had a heat pump installed last year and Integrity was a good value, and the sales person was…read moreresponsive and eager to share information. We had the system serviced today by Richard. He was thorough, professional, considerate. He had suggestions for modifying his schedule so my dog could be comfortable while he worked. Highly recommend

Bought an older home and booked this guy to do some updates on a recommendation from our real…read moreestate agent. We thought we were all set for an entire month leading up, and he was supposed to start work the week before we moved in. But then he went AWOL days before starting. My wife and agent tried multiple times to reach him the days leading up, but to no avail. Our agent ended up having to contact a relative of his to confirm he wouldn't be doing the work. All this set our move date back 2 months (meaning 2 months of extra rent even though we'd already bought a house). We had to get brand new bids, and now the work won't get done until after we move in. So annoyed. Super unprofessional. All it would've taken was a simple text from him early on to let us know he didn't want or couldn't do the work.

Outstanding. They…read moreshowed up on time. They took out our 1977 original panel and installed a huge new incredible panel with tons of room AND a generator fail over port. The quote was spot on, the work impeccable. City of Kirkland inspector just left and had nothing but high praise. I've already referred them to 2 of my friends. Outsanding!