I would absolutely not recommend this place based on my experience of the dry cleaning service. The attitude is not helpful or even polite if something goes wrong. They destroyed my work pants the first time around ($100+ worth) when they didn't follow the label directions which says that you can't hot iron them from the outside, you have to turn them inside out, and large parts of the fabric was damaged by the heat. I was really upset, naturally, and went to complain. Well, Adolfo (the owner) showed up and the first thing he said was that his guys don't press pants unless the customer specifically asks for it. After some back and forth, he admitted that the pants looked like they were pressed and offered to redo them to fix it. We wrote up an agreement that he would reimburse me fully for the pants if the marks still remained.
I get a call the next day that they're ready and I go to pick them up ... it was snowing really hard that day ... and I arrive exactly at 8:40PM (hey it's a loong commute from work for me). Boom! The doors are closed and locked. The sign says that they close at 9PM. Great! Walk home in the snow ...
Next day I call at 8 to ask when they're going to close and I am told that they are closing NOW because of some issues with a driver. Needless to say, I'm not too thrilled with the ordeal of picking up my dry cleaning or the professionalism of closing early two days in a row.
That weekend, I finally get the cleaning. The first thing I do is inspect thoroughly. Well, the marks were still there (but fainter and gone in some areas) BUT NOW the fabric colors were bleeding. Anyways, Adolfo insisted that I brought them in like that (with the bleeding colors) and only responded "ok" as I pointed out the individual marks that were still there. I admit that I let my frustration show with the guy but, really, he always had a good excuse (that blamed me) for everything. He also flat out lied the first time when he said that his guys don't press pants automatically. Okay, where did they get all those press marks then? Also, the original agreement was if any marks remained ... which some still did. So the guy is deceitful. Most importantly to me, however, he never once offered me an apology for his company's mistake. He acted as if redoing them was a favor to me, not the inconvenience that it was. It was a trial to even get him to admit that he did anything wrong.
When I told him that I wanted a refund for the dry cleaning, he said he was "done with me" since I was frustrating customer and a problem that he wanted to go away. Never mind that I paid for a service and he never provided me, my pants are definitely a lot worse off, AND he wasted so much of my time.
So, in conclusion, take your chances when you use this place.
To be fair, however, they do have quick turnaround and I have never had a problem before (probably used this place 5 times before) but, then again, dry cleaning clothes usually aren't cheap.
Lastly, for those people praising the laundry service, I saw a mouse run into the middle of the office as Adolfo and I were hashing it out. It ran somewhere amongst those clean laundry bags that you guys pick up. Yay vermin in a laundromat! read more
