They're are the worst ones burn my uggs and don't assume they responsibilities, try to work it out…read morewith them they said no so need to go farther...

My rating is based on the past service I experienced prior to new mgt…read more Have been a long-time customer (for close to 20 years!) and was recently surprised when I went to Nu-Way Sat. 4/2 and the business was under new management. Before bringing any clothes to the new owners, I am very interested in hearing feedback from other customers who've had their clothes cleaned from April 2011 forward.

Dry cleaned a suit, and I mean really dry cleaned it - not just the ol' press and pass deal - for…read more$12.50. Plus, it was done the next day on a 1pm drop off. No extra charge. Tack this performance on to a voluntary 10% off the girl's metric ton of to-DC's and the same turnaround time, and you've got yourself a five star cleaner. Kudos!

Chiming in with praise! I have been a customer for about three years and it by far the best cleaner…read moreI have used. They are friendly, efficient and reliable. I moved to Medford around 2005 and used another cleaner just a few steps closer, but the cloths seem to come back dirtier than I dropped them off. Grace is different. Everything is fresh and really clean. Buttons are fixed, hemlines fixed and they even grabbed my laundry bag to clean it too ... free of charge ... just for good customer service. If you care about your cloths, you will have a hard time finding equal service anywhere. A real highlight in Medford Square!

The quality of the work at this dry cleaner is what keeps me coming back. I've been a customer…read moresince their old Charlestown location and followed them when they moved--that's how much I value their work. From pristine, crisp, perfectly starched shirts to beautifully cleaned suits, dresses, coats, and comforters, the attention to detail shows. Their alterations are done perfectly, too. They also use environmentally friendly products, which may cost a little more, but the results are worth it. I love the owner and the people who work there, too. The older lady at the counter has a sarcastic sense of humor that might not land with everyone, but she's always made me laugh. I've never once felt unwelcome. For me, it's excellent work backed by people who care.

First off, the dry-cleaning we had done here was fine. No complaints…read more But. Rude, rude service. My husband dropped off a few things we needed for a wedding here. He walked over the day before they were due to be ready, just to see if they were done early. He was met with "they'll be done when I said they'll be done." The next day when I went to pick up the clothes, the store was open, but there was no one at the counter. I rang the bell several times, called out, and a few other customers entered the store behind me. Finally, I walked to the back to see if someone was there (my thought being, what if someone is hurt?!) Finally a woman poked her head up and immediately yelled at me "for being in a private area." I'm not asking to be treated like a Queen. But basic decency is something I look for in a local business. With so many options in the Somerville area, we'll take our business somewhere else that treats us with a little respect and cordiality.

I've been a customer of Blue Bell Cleaners for several years and was always very satisfied with…read moretheir work. But over the last 6 months or so I've noticed that the quality of their work has slipped and is not as good as it used to be. I'll continue to take my clothes there for now, but if the quality of their work doesn't improve I will have to look elsewhere for my dry cleaning needs.

I have not used their cleaning services but almost got ran over with my child in their parking lot…read moreand instead of asking if I was ok, the person working yelled out "well this is a parking lot!". Apparently walking through a parking lot entitles cars backing out to hit you. Trust I'll never use you for any dry cleaning services simply for that reason and would not recommend you either!

Walked in and asked in I could get my suit pressed stated to me, it will be ready at 2pm…read more Could not be anymore happier

The place is very unprofessional and the woman who runs it is so rude. She doesn't care about your…read morebusiness. The shirts they did were awful and when asked to redo them she said no and said "don't care." Not giving them my business.

Let me complain first: Sometimes it gets hot in there in the…read moresummer time. That's right - hot! Once, I got a bit warm waiting behind the big plate glass windows because the sun was shining. Who do these people think they are?? I'll tell you who - these are the neighborhood dry cleaners that remember your name (a lot of dry cleaners can do this... and I have no idea why. Do dry cleaners need to recognize people at 50 feet and pull their order before they set foot in the store in order to get a license?), these are the dry cleaning people who take care with every item we give them, these are the dry cleaning people who are psyched every time the wife or I walk in the door. Seriously, they get excited. I like that. And, I like this place. Tailoring is great, too. My family has never had a problem here. Never.

Excellent service. Nice owner and staff. An A+ business easy to get to on 38 near Winchester-Woburn…read moreLine on the corner of Swanton and Main St (38) on the 134 bus route

Go there mainly for tailoring jackets and pants - they do a very professional job and I am always…read morepleased with the results. Their hours open may vary but the wait is worth the results.

Highly recommended. Andy and his team helped fill a tailor order for me within an hour. They are…read moreincredibly hospitable as well and I am happy to recommend them based on both their skill and high level of professionalism.

Wow!!! Exceptional service!! I needed same day service for my husband's uniform, drove a near 30…read moreminutes to get here and they did it for me ON THE SPOT so I wouldn't have to make the drive back! FANNNtastic!!!

I dropped off my tux to be cleaned. The owner told me to pick it up after 5:00 on a Wednesday. I…read moregot there at 6:00 (they close at 6:30) and they were already closed. No sign, no explanation. Annoying but not terrible. The next day, I picked up the tux. The price was $19.95. So the owner says there is a $20 minimum for credit card payments. I looked at him and said "seriously, for a nickel?" He smiled back at me and said "yes" That was more than annoying, it was petty. With customer service like that, I plan to take my business elsewhere.