I've been a customer of Blue Bell Cleaners for several years and was always very satisfied with their work. But over the last 6 months or so I've noticed that the quality of their work has slipped and is not as good as it used to be. I'll continue to take my clothes there for now, but if the quality of their work doesn't improve I will have to look elsewhere for my dry cleaning needs. read more

I have not used their cleaning services but almost got ran over with my child in their parking lot and instead of asking if I was ok, the person working yelled out "well this is a parking lot!". Apparently walking through a parking lot entitles cars backing out to hit you. Trust I'll never use you for any dry cleaning services simply for that reason and would not recommend you either! read more

I've been a long time customer there and while I've been satisfied with their work overall, the past few visits have been strangely hostile. This morning for instance the lady at the drive thru counter didn't say a word, took my prepaid ticket, and basically threw my cleaned clothes in my face. I'm not sure how I could have offended them but maybe it's me? Did they not like the bird patterns on some of my shirts?? Lol. I may try a few other establishments before coming back. read more

I've never been one to dry clean my clothes (I know, I know), and Blue Bell is the first place I've gone. I've had nothing but a positive experience with the people and each time someone different has helped me. I don't have a point of comparison for price (it seems expensive but I have no idea), but I had a Banana Republic dress, blazer, and blouse, and they cost $28 to clean. I've never been in a hurry to get things back but typically when I drop off on a Friday at 5, they say it'll be ready by Tuesday at 5. I will say that there are two critiques I have (1) They said they'd call when they finished my clothes but I never got a call, and (2) I was incorrectly quoted $7 for a jacket that needed the zipper fixed and ended up costing $40. Had they called me I would've picked it up and gone without a fixed zipper, but they didn't give me that choice. So that's something I'd clarify at the beginning if you're in this situation and not sure about a full replacement. The same person told me these things so I think it was just a learning curve (maybe they were new). Most importantly here though, they remedied the jacket situation for me without question so I must commend them for their customer service. I will continue going here for as long as I experience positive service and outcomes with my nicer pieces. It's also a very convenient location right on the way to the grocery store. Thanks! read more

I went on a Saturday to drop off a couple of shirts. Was greeted immediately even thought she was already waiting on someone , another friendly employee was called and he smiled as he asked how he could help me. Decided to use Blue Bell Cleaners when I read a post of employees helping customers who needed an item for a event in an emergency . Was not disappointed, even got the discount for prepaying. Pickup was just as good! read more

Very nice and quick costumer service! We went there several times and trust the team. read more

I took 3 Calvin Klein dresses and a Michael Kors pea coat to Blue Bells to be cleaned. I dropped them off on a Friday and they were ready Tuesday. I paid about $50.00 for everything after a 10% discount for being a new customer. I was weary to try Blue Bell after reading some reviews, but I had no issues at all with the services. You can also get a discount if you pay with cash or a check! read more

I will not be going back here. My girlfriend and I brought over an expensive comforter and sham set to be cleaned, after our roommates cat urinated on them. We explained to them that the set was very expensive and sentimental. They meant a lot to my girlfriend so it was really important that they got the care and love they needed. We were told that it would take a week and we can pick it up the following Saturday. We payed on the spot and left. I'm writing this because I still don't have it back. Three weeks later. We went in to check on them three times. Twice, they told us that they don't know where the comforter is. How is it possible that you run a dry cleaning service and then lose someone's items?! We actually went to get it a few days after the pick-up date because we never got a call to pick it up. They flat out told me that the comforter hasn't been touched. After complaining and NEVER getting a call back from the manager per request, we finally get a call from a worker. She said that there are stains and an smell that they are trying to remove.. 3 weeks later. If they just did their job, there wouldn't be a stain or a smell. We went and cleaned our own down pillows and they came out fantastic. Better yet, don't tell me they would take a week and then not do anything -- followed by losing it for two weeks. I won't be going here again, Please take warning while bringing your items here. read more

Blue Bell has been around as long as I have been around and I cannot remember a time when my family has not brought our fancy duds here for a thorough cleaning. They're reliable, friendly, and good at what they do. They clean the clothes in-house - which I prefer because it means they aren't shipping them all over the place - and potentially misplacing pieces. They're prices are reasonable and you can get a discount if you pay in advance with cash or check. read more

I do not dry clean often, but now and then a sweater or a dress does require it. I have been going to Blue Bell since moving to Melrose almost 3 years ago and have absolutely no complaints. Everything has been cleaned very well with absolutely no damage (including lace, cashmere etc..) and they get the cat hair out! You can save 10% by pre-paying. They also have a drive through window though I have not used it. read more

I have only been here once to get my suit cleaned but I have had my share of bad dry cleaners and this is not one of them. They also have good business hours so I can work my 7am-5pm job and still pick up my clothes. The staff was very friendly and helpful. The prices are average if not a dollar or two more but you can save 10% if you prepay. This place doesn't use an overabundance of chemicals that would make you turn away just from walking into the store which I can't say for some other places nearby. They also don't staple, let me reiterate that, STAPLE their number tags to your suit pieces like other places I have been too. I will be coming back here. read more

For the second time I was disappointed. Blue Bell offers same day service. I asked for next day and both times my clothes were not ready. I'm not going to use them again read more

Blue Bell always comes through when I have a dry cleaning emergency. Maria has worked there forever and this past weekend she shuffled her schedule to get 3 outfits cleaned by Monday morning. Normally it would have taken a few days, but she accommodated me. They even have a drive-thru-window to pick up your cleaning. I like to pull up and ask for a "quarter pounder with cheese", but they never laugh ;) If you're new to town and looking for a dry cleaner try Blue Bell. (next to St Mary's) read more

A huge shout out to Blue Bell Cleaners who donated over $500 of dry cleaning for 50 + items of professional clothing I wanted to donate to Dress for Success in Boston. They provide assistance and clothing two women coming from difficult situations who are trying to find work. There's no way I could have afforded to dry clean all those clothes and Bluebell stepped up without hesitation. And they do an awesome job! read more

Failed my expectations. Xxxxxxxxxxxxxxxxxxxxx'xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxcxccxxxxxcxxxxxxxxxxxxxxxxx No apology for failed attempt. Will not return. read more

I have been going to Blue Bell's for years but will no longer. On more than one occasion we have received back damaged clothing, usually pants. Each time we brought garment back and showed damage we were told it was moth damage. The last time it was a pair of pants that had damage to the pocket and 3 circular cut marks on the pant legs. Also the pants were made out of nylon/rayon. The pants were only few months old. I did research and turns out months do not eat synthetic material. Do not take anything there that you care if it gets ruined. read more

Seems a little pricey but I have always been pleased with the quality of Blue Bell, not to mention the fact that they are right down the street and the drive through drop off/pick up window is so convenient, so I will keep going back. There was one occasion where I had sent a skirt to be dry cleaned, and when I went to pick it up, the employee told me that the hem had "come down." The employee wanted to charge me to fix it, but when I started to complain that my skirt was not in that condition when I brought it to the dry cleaner's, a second employee (or manager?) came over and assured me that they would fix it for free, which they did. read more