I had a horrible experience with this dealership on this past memorial weekend! I went in on firday may 23rd with a trade in ( 2012 nissan sentra) I explained that i knew i was upside down in the car payment and just wanted to know what were my options. The salesman had me and my boyfriend to come in and assured us that i could trade my car ( 2012 nissan sentra) in on a 2014 nissan altima. They also agreed to give us 9,000 plus dollars for my trade in. They gave me new keys to the altima even went over the handbook and gave me all the incentive info on the new altima and took my old keys to the sentra and took us back to the finance dept. We began reviewing the infomation and the finance guy asked us if we had trade in? ( infomation he already knew) we said yes and he said he didnt know we had a trade in. i SAID WAIT A MINUTE! FIRST OF ALL HE had a totally new worksheet drawn up from the time we originally agreed and the original worksheet stated all the agreed upon terms. Anyways, the Finance guy walks out of the office and brings in another guy in finance who we aslo had negotiated with earlier and he also pretended not to know we had a trade in. I GOT furious especiallly since we had wasted 18 hours between the course of friday and saturday just to find out that these guys intentions was to sell us the new altima without trading in my nissan sentra and they intended to allow my nissan to be repoed. These people are scandoulous and their salesman even suggested that i let his friend do an insurance fraud on my nissan sentra and allow someone to burn it up to get out of my current car payment. Mind you they are the same dealership that sold me my nissan 2 years ago @ $ 20,000 and i put 3,000 down and they have me stuck in $489.00 payment for 72 months. I took the deal at the time because i felt i had very challenged credit. I wonder how many other people have been scammed by these crooks. I think their salesman should be fired and possibly charged for trying to influence customers to committ fraud and for pretending to do one type of business deal but alll along they are only trying to make money at the consumers expense. Never again! Im reporting them to the better business beaureau read more

We purchased a car from this dealership but all the trouble we went through and the unprofessional experience we had, has left us knowing this is the first and absolute last time! We purchased the car with the agreement that they would fix the cracked windshield plus the rear window, which couldn't be opened nor closed. When I arrived to my appointment with service, to drop off the car, I asked for the car they promised to put me in. The service mgr who received my car said he had absolutely no idea about this and instead of helping me figure it out, just told me to wait in the sales floor. After sitting there for a while, without anybody coming to check back with me, a sales guy finally asked what I was waiting for, as apparently nobody knew. After waiting for 3 hours, I was finally put in a rental. Two tires out of the dealership, I noticed the rental had warning lights on (tire pressure, I think), so I turned around and went back. I had the mgr, who I had handed my car to, Johnny, paged a few times...nothing. Had another mgr paged...nothing. Finally asked to speak to the head of the entire service area, Jay???, and after a few minutes, he finally shows up. I explained my frustration and asked him to check the rental before handing it to me. He explained that he would stay on top of my case and would call me as soon as he had news for me. 1 day short of a week, and after various unanswered calls, I was transferred to Roland, who explained he was the assistant general mgr of the dealership. PROFESSIONALISM FINALLY! He understood why I was frustrated and even indicated he would be just as, or more frustrated himself, if he experienced what I had. The part that Service had been waiting for, for about a week, suddenly appeared. Within 2 hours, Roland himself called me back to say my car was ready. He is the only reason this very unprofessional dealership gets 2 stars instead of 1 (or less, if it was possible). Either way, DON'T SEE CLAY WHEN BUYING A CAR. read more

Do not do not do not do business with these crooks , I made the mistake of buying a car prior to checking reviews, the price they had on Car Guru was different by almost $900, I was told that the tracking security device is installed already, well then they should have listed it on the add. I proceeded with the negotiation then we agreed on a price, the finance guy by the name of Dominic, start it of with trying to sell me a $9000 extended warranty power train only, I told him no then after a made up excuse apologized and said that it was around $7000 I declined then he asked me how much would I do it for I told him around 4 thousand, after crunching on his computer says om so sorry it was around $4000 I made a mistake it is not 7000 $, I hesitated at first because by I know this guy is a lying professional but decided to sign for the contract only to find out later after the 5 day grace period that although we agreed on 4 thousand he intentionally left the price at $6000 I was so frustrated but it was too late, I called and left a detailed message at the dealer no one called me back, be carefully they are professional crooks they know how to jib you for money. Most likely to his bosses he is a hero, he made them good money on this contract, my fault for not walking out right away, but that is a price I paid for Trusting their finance guy. read more

I had the opportunity to visit several Clay Cooley dealerships locations, and while the name is the same, the experience can definitely vary. At a few locations I visited, I wasn't very impressed with how my trade-in or outside financing were handled. However, my experience completely changed when I went to the Clay Cooley Nissan location off I-20 near Wheatland. From the moment I stepped out of my vehicle, Brandon R. provided exceptional service. He was intentional, professional, and communicated clearly throughout the entire process. He made sure all of my questions were answered and stayed focused on helping me accomplish my goal of purchasing a new vehicle. In the end, I was able to buy my first brand-new truck, )straight off the truck) which made the experience even more special. I'll admit I may not have been the easiest customer to work with, but Brandon remained patient and committed to making sure everything worked out. His dedication, along with the support of his team, made the entire process smooth and positive. Brandon had to step away before everything was finalized, but he made sure I understood every detail and left me in good hands with the rest of the team. Brandon, thank you for your hard work, professionalism, and for helping make this such a memorable day. read more

I wish there was a way to give this place 0 stars.. I went to purchase a used vehicle and they apparently have a different address for the used vehicle lot. When I got there, David (supposedly the sales manager) said he would contact the used car sales rep I spoke with about I certain car I was interested in. David wasted my time trying to sell me a new vehicle which was out of my price range, he said he would get me in a new car for the same price so I agreed to listen to him. Once he brought back the price of the new vehicle I told him that was more than I was looking to spend and he got mad at me and my wife for "wasting his time". Once I asked for the manager he called the used car salesman and then proceeded to tell us the used car lot was at a different location. After wasting almost 1 hour of our time he treated us like garbage and told us to leave the dealership. I understand sales and I work sales but this guy and this dealership were a waste of our time and effort. I ended up spending my $24k at a different dealership. I hope Clay Cooley's owner realizes the kind of rats he has working here.. Unfortunately I've heard the owner is another rat so I guess he personally trains them. AVOID THIS PLACE IF POSSIBLE!!!! read more

In July 2025, I purchased my very first brand-new vehicle from Clay Cooley Volkswagen -- a Volkswagen I.D. Pro 4. It was a huge milestone for me. Unfortunately, I was in a total loss accident in October 2025 and was without a vehicle for three months. What I can only call a full-circle, God-ordained moment happened when Kahari reached out and helped me get back on the road. His professionalism, consistency, and follow-up gave me confidence even when I felt uncertain. He reassured me every step of the way. Destiny was excellent -- calm, attentive, and truly focused on my needs. I came in with challenges, but the team listened and did not pressure me to settle. They helped me move forward with clarity and confidence. Eric in finance ensured everything aligned with my lifestyle and financial goals. I appreciated how thorough and thoughtful he was during the process. This experience was more than customer service -- it felt life-changing. I'm grateful for a team that operates with excellence, integrity, and care. If you're looking for professionalism and people who truly listen, I highly recommend Clay Cooley Volkswagen. God truly brought it full circle for me. read more

I'm extremely grateful for the team at Clay Cooley Nissan Irving. From beginning to end, the entire dealership showed patience, professionalism, and genuine care. Shaun was very welcoming and supportive, Jamarcus my service advisor stayed available and made sure I understood every step, and Mr. Gonzalez, the service manager, is a tremendous leader who leads by example. The way the team worked together created a positive and encouraging environment that helped turn what began as a stressful situation into a smooth and reassuring experience. The atmosphere at this dealership is uplifting, the attitudes are genuine, and they truly stand behind the work and the people they serve. Highly recommend Clay Cooley Nissan Irving to anyone in need of car service or sales support. With deep gratitude, I want to thank Shaun, Jamarcus, and Mr. Gonzalez for helping me tremendously and treating me with such respect and care throughout the process. I am beyond thankful for the patience, kindness, and integrity shown here it's an experience I'll never forget, and I'll always be grateful to this dealership for standing by their word and their work. read more

It took 4 hours but it was worth every minute of it . I actually didn't even go there thinking I was going to get a car, especially a BRAND NEW NISSAN ROGUE WITH ONLY 4 MILES IN IT . My salesman FOSTER told me that he wanted to make me feel better when I left then when I got there . Well he did . I know God blessed me last Thursday night but he used Foster and this location to make me believe after going through a lot with my older vehicle. Go in there believing see how they can help you, I'm SERIOUS. And also thanks to Alyson for getting me there in the first place , she motivated me. She'll set you up with the voucher and send you to the right place. Like I told Foster , my first new vehicle was in August 1988 a Nissan Hardbody pickup and I was 27 . Now I'm almost 65 and I'm in a brand new Nissan Rogue thanks to these people . Give Alyson and Foster a chance to make you leave happier when you leave then when you got there . I know I DID . PS. And I walked in there saying, I DON'T HAVE ANY MONEY FOR A DOWN PAYMENT . But when they said with only $500 down , I was like OK . read more

I submitted a request on the internet for a new Nissan Altima. I was called by Virgil, the internet manager. I explained to him my credit is not that good and I do not have a large down payment. Virgil explained to me how he would like to assist me with my car buying process. He wanted to setup an appointment, I declined. Virgil called me 2 more times and I agreed to go into the dealership. When I met Virgil at the dealership, he already had all my information from the phone conversation we had. He greeted me with a big smile and pulled my chair out for me. We did some small talk, then he said lets go look at your 2014 Altima. He had the car, the color, and the equipment I wanted. After a test drive, now this is where I was impressed the most, he showed me the numbers. The down payment was $300 more than I want to pay but the payment was $22 less a month!!! My whole experience at Clay Cooley Nissan was delightful. Thank you Virgil for being a subject matter expert on cars and a true professional. Victoria read more

We live over 2 hours away, showed interest in a vehicle. They kept pushing us to drive in without seeing any numbers, now we know why... After being passed around to 3 different sales people over 2 days just trying to get some numbers working on a deal they finally send a work up showing the price $1900 higher than what was showing on their own web page. Was told they had more into the vehicle than they thought. Beware of bait and switch and false advertising with this dealership. We have never bought from this dealership and we have purchase many vehicles for personal use as well as fleet managment. We have heard of this happening but never had it happen until now with this dealership and their sales people. Always get it in writing before you make a drive, as they do not honor or intend to honor what they show on their own website and their own advertising. Not to mention the poor service. Complete fail for sure. Sad for The Cooley's as they probably are unaware. read more

I purchased a truck from this location and it was the worst car buying experience I have ever had. I felt I was scammed(the price was one thing on the truck and was over 2000 more when we got to financing. John's response those are fees every dealer charges)and went to return the truck of course they would not take it back. They promised to replace the windshield(they kept the truck almost 3 weeks). When my husband called about the truck they kept giving him the run around and excuse about why it was not done. Replacing a windshield should have taken one day. We eventually recieved the truck after hounding them. The saga continues we have callled several times to no avail about when my husband's tags and registration sticker(purchased the truck May 30th) could be expected but have yet, to have anyone return our call. Save yourself the headache and frustration and buy from a dealer that appreciates your business, that has good customer service and is professional. read more

Bought a vehicle a month ago at Clay Cooley Nissan. So, the tire was having a squeaking noise so before signing paperwork to buy and they said they would fix it no problem. Then after signing they had to keep it and gave us a loaner car. We waited a little over 2 weeks to get it back and it still had issues. The mechanic said it just needed new rims and nothing was wrong with it just noisy hubcaps. So we went to get new rims. After the new rims were installed by a 3rd party, the problem still persisted and found one tire had a slice in it and wheel was bent so we had to get 4 rims and 2 new tires. Then, after that we called Clay Cooley Nissan said they couldn't fix it now that we got rims put on it from a third party. I just want buyers to beware DO NOT BUY A USED VEHICLE without having it thoroughly inspected and DO NOT TAKE THIER WORD WHEN THEY SAY THEY WILL FIX ANYTHING if you buy. read more

I had the pleasure of working with Destiny Portley as a first-time car buyer, and she made the entire experience smooth, stress-free, and enjoyable. From the moment I walked in, she greeted me with warmth and professionalism that immediately put me at ease. Destiny took the time to explain every step of the process in detail, making sure I understood all my options. She answered every question with patience and honesty, and I truly appreciated her thoughtful advice on choosing the right car for my needs and budget. At no point did I feel rushed or pressured, which gave me complete confidence in my decision. If you're looking for someone who will guide you through the process with genuine care and professionalism, I highly recommend working with Destiny. Thank you, Destiny, for making my first car-buying experience such a positive one! read more

For sales, I had a PERFECT experience. And I had something to compare it to (Trophy Nissan). Miya was my assigned salesperson, and she understood my energy when I came in no nonsense and we talked about money and financing before we even considered looking at vehicles. Even with that, I knew something was special about that meeting because she asked me what I liked about my current vehicle and what I wanted in a new vehicle. Which tells me she wanted to get me in a vehicle. She didn't let my first impression deter her. And it was on from there. She helped me secure a deal that was God sent, and she celebrated with me all the way to me getting the keys to a brand new 2025 Kicks in my hand! Oh, and the finance guy, David, was a nice experience as well. The whole environment was better than other places. read more