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    Clay Cooley Ford

    2.7 (59 reviews)
    Open 9:00 am - 8:00 pm

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    The online offer I received $85,950.
    Falon S.

    I had a very disappointing experience at Clay Cooley Ford Arlington on 11/4/2025. I came in by appointment, ready to purchase an F-250 at the $85,950 price they emailed me. After the test drive, the salesperson Bill Belt told me every vehicle requires a mandatory $2,400 "warranty" package -- which was actually paint-protection and minor touch-up coverage, not a real mechanical warranty. That was never disclosed beforehand and is a clear bait-and-switch tactic. When I refused, the manager eventually agreed to honor the quoted price but was rude and unprofessional when he came to talk. Then I was told the deal only stood if I financed through Ford Credit at about 8%, even though I had already secured 5.49% financing elsewhere. I walked out. Between the hidden add-ons, forced financing, and poor attitude, this dealership completely lost my trust. I do not recommend Clay Cooley Ford Arlington to anyone looking for an honest buying experience.

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    6 months ago

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    2 days ago

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    17 days ago

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    22 days ago

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    6 months ago

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    2 months ago

    Dawson on the service team was great! He was very clear, kind and concise!!! I had questions and he was very patient with me.

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    2 months ago

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    10 months ago

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    3 months ago

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    5 months ago

    Great experience getting my F-150 from Clay Cooley. Made it easy to get the vehicle I wanted at a fair price

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    4 months ago

    Kevin Pryor was very helpful in finding us just what we looking for -- a recent model Explorer with low mileage.

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    1 month ago

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    5 months ago

    Great Service team and they always take care of everything with no worries. Only place I go for service!

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    6 months ago

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    2 months ago

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    5 months ago

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    7 months ago

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    2 months ago

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    1 year ago

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    1 year ago

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    7 months ago

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    7 months ago

    Carina Thompson did an amazing job and service was fast. Oil change was done and Rear differential was serviced.

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    9 months ago

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    5 months ago

    Nacho, Services Advisor, was very professional and kept me up to date on the vehicles services and recommendations.

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    8 months ago

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    4 months ago

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    5 months ago

    The staff was friendly, efficient, and the transaction easy. There was a good selection of Ford Broncos to choose from.

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    6 months ago

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    5 months ago

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    11 months ago

    Got warranty work done on my ranger raptor. Got a loaner car ,and they got all work done in good time thanks Kenny tyler

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    4 months ago

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    3 months ago

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    5 months ago

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    6 months ago

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    6 months ago

    Nacho and the team identified the transmission problem and took care of it. Thank uou

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    5 months ago

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    1 year ago

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    11 months ago

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    1 year ago

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    9 months ago

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    Review Highlights - Clay Cooley Ford

    I've been purchasing my Ford Escapes (and previously Dodge Ram trucks/vans thru Don Davis Ram/Ford) and continued after the recent retirement of Don Davis thru Clay Cooley's Ford acquisition.

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    EchoPark Automotive - Dallas - Grand Prairie - My BMW X5 M50. Buy the car if you like the car but no warranty or protection. They will force you to buy the products but you need to say no

    EchoPark Automotive - Dallas - Grand Prairie

    (539 reviews)

    Pretty good car test driving AND buying experience: if you're clueless and can't pay attention you…read moremight feel like the haters but you can reject all add-ons and pay the price on the website. I would do it again in a heartbeat!

    I had one of the most frustrating dealership experiences I've had while car shopping at EchoPark…read moreDallas / Grand Prairie. I went to look at a 2025 Mazda CX-50 with about 25k miles listed around $25,999. The CARFAX was listed as clean, but the vehicle itself had very obvious visible collision damage. Several panels and a door were misaligned, loose, and looked like the vehicle had been sideswiped. When I pointed this out, I was repeatedly told it was "dust," "dirt," or "wax" despite the damage being clearly visible. It took a lot of back-and-forth just to get anyone to acknowledge the condition of the car. Things got even worse once financing was discussed. I offered roughly a 20% down payment and was trading in a vehicle with positive equity. I also have essentially no other debt, a stable career history, and strong credit. Despite that, the terms presented to me were about $12,000-$13,000 down with roughly 11% APR on a $25k vehicle. I was told several banks had "flat out declined" me, including Bank of America. The salesperson repeated that wording multiple times: "flat out declined." That immediately raised red flags for me because I've had a long-standing relationship with Bank of America for years and have multiple accounts with them. Then the story suddenly changed. I was told that if I purchased their extended warranty, the deal would magically improve to something closer to about $2,000 down and around 6% APR. In other words, if I bought their warranty product, my rate would drop dramatically and the down payment requirement would suddenly disappear. When I asked them to put those financing terms in writing, I received a lot of pushback and they were very reluctant to provide anything documenting the offer. At one point, after hours of going back and forth, I was even told that if I had the money available I should just pay for the vehicle in full right then and there. I spent over eight hours at the dealership dealing with delays, pushback, and waiting while trying to get clear answers. After leaving the dealership, I contacted Bank of America directly and was told something completely different. They informed me that I was not declined and indicated they could finance the vehicle and provide a lending ledger if necessary. That directly contradicts what EchoPark told me in the showroom. I am still waiting for confirmation of which lenders my credit was submitted to and the results of those applications. Despite multiple calls, texts, and emails, the dealership has been very slow to provide that information. Given the resistance to putting financing terms in writing and the difficulty obtaining my credit application results, it raises serious concerns that the bank's actual approval rate (often called the "buy rate") may have been marked up by the dealership for additional profit. Between the visible damage being dismissed, the financing terms changing dramatically depending on whether I purchased a warranty, being told banks "flat out declined" me when the bank says otherwise, and the resistance to providing documentation, the entire situation felt extremely questionable. I ultimately walked away from the deal, and based on my experience I would strongly encourage anyone shopping here to request all financing terms and lender responses in writing and verify them directly when possible.

    Clay Cooley Ford - car_dealers - Updated May 2026

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