I must say, I'm not one to go to the dealer service department but this time I did due to a recall on my 2015 F250 rear camera. They performed an inspection on my truck while getting the rear camera replaced and discovered that there were several issues. I had an idea there were some issues that needed address and I opted out on a few but decided on the tune up. I will say, Mr. Oscar Sanchez was very professional and understanding when I spoke with him in person and on the phone. They even offered to take me home because the work on the camera was to take 5 hours which was under warranty. The price for the tune up was reasonable for the work that was to be done and overall, I was pleased with it. My truck runs as the first day I got it 5 years ago. I have a different prospective in a positive sense in going to Clay Cooley Ford of Arlington's service department. Thank you, Mr. Oscar Sanchez read more

I've been purchasing my Ford Escapes (and previously Dodge Ram trucks/vans thru Don Davis Ram/Ford) and continued after the recent retirement of Don Davis thru Clay Cooley's Ford acquisition. I am more than pleased & happy with the results!!! Clay Cooley has so far proved they are trustworthy + more!!! Kevin Prior is THE Perfect Salesman I've continued my dealing with!!! I live in Arlington but had since some very recent health issues that put me in MD Anderson Cancer Center in Houston and I was able to do everything from MD Anderson! Thank you Kevin Prior and Clay Cooley! Sincerely, Damorrow Williams read more

They had a summer special oil service. I made the appointment and waited for it. The work was done quickly and I enjoyed the speed of service. Everything was great except there was no air conditioning in the waiting room. I asked several people but it was never turned on. I went to the showroom where there were tables and chairs making it a more pleasant wait read more

Don Davis, now Clay Cooley rotated my tires and forgot to secure 4 bolts on the back left tire and one bolt on the right back tire.... Noise, very noisy driving 75-80 on the Expressway... They were informed and were very heartless in their response. Come back tomorrow to get a diagnostic at 0700.... I replied, who rotated my tires. They denied it but had to admit it when I told them why I knew my tires had been rearranged. Long story short.... BUT GOD, PROTECTION WAS UPON MY LIFE AND ALL LIVES SURROUNDING ME, THEN I WENT TO A PRIVATE OWNED TIRE SHOP, OFF OF THE INTERSTATE... THEY HAD TO PULL AND PUT THE LEFT BACK TIRE ON BECAUSE IT WAS ABOUT TO DETACH.... THEY TIGHTTENED MULTIPLE NUTS ON THE OTHER 3 TIRES.... My God is in the business of favor and divine provision. My God is a Stronghold on my life.... Praise The Lord read more

I had a very disappointing experience at Clay Cooley Ford Arlington on 11/4/2025. I came in by appointment, ready to purchase an F-250 at the $85,950 price they emailed me. After the test drive, the salesperson Bill Belt told me every vehicle requires a mandatory $2,400 "warranty" package -- which was actually paint-protection and minor touch-up coverage, not a real mechanical warranty. That was never disclosed beforehand and is a clear bait-and-switch tactic. When I refused, the manager eventually agreed to honor the quoted price but was rude and unprofessional when he came to talk. Then I was told the deal only stood if I financed through Ford Credit at about 8%, even though I had already secured 5.49% financing elsewhere. I walked out. Between the hidden add-ons, forced financing, and poor attitude, this dealership completely lost my trust. I do not recommend Clay Cooley Ford Arlington to anyone looking for an honest buying experience. read more

Clay Cooley Ford - The online offer I received $85,950. - Car Dealers Near Me - Arlington, Texas

Dawson on the service team was great! He was very clear, kind and concise!!! I had questions and he was very patient with me.

I purchased a vehicle from this dealership and they have given me the worst follow up service that I have ever had. I buy an F150 truck every two years and this has been the worst. Nobody returns phone calls. I've left several messages with the finance department and the general manager. I only got one key fob and I want 2. I'm asking for simple replies and nobody will call me back. Buyer beware! read more

Was looking for a vehicle and found one that I really liked at Clay Cooley. I immediately sent an inquire about it and was promptly reached out. They asked me if I could come today to see the vehicle and possibly test drive it and I said yes. I drove all the way to the dealership to be told the vehicle was sold last night!!!! A completely lack of respect with my time and transparency from their end. I DO NOT RECOMMEND THIS PLACE. If they can lie to try to sell you something else, imagine what else they are capable to lie about. You better buy a car elsewhere!!! read more

Clay Cooley Ford - Car Dealers Near Me - Arlington, Texas

We live in Tulsa, which is at least a 4-hour drive from Arlington, TX, so we made the trip expecting professionalism and honesty. Before driving down, we found two Broncos online and spoke with two different sales reps. Both confirmed the price was around $47,000, and we even had the price in writing via email. However, when we arrived, the price had suddenly "magically" jumped to $57,000 due to a lift kit and wheels that were added, however, on the website it wasn't mentioned that the wheels and lift kit were $10k extra and not included on the advertised price. Mind you, on the website it clearly says, "your price". To make matters worse, the other Bronco we wanted to look at wouldn't even start. The dealer tried multiple times to jump it but couldn't get it running. After driving four hours, that was incredibly frustrating and disappointing. The dealership itself was also underwhelming. The waiting area was subpar, and while they asked us at least ten times if we wanted water, what we really wanted was honesty and professionalism -- not bottled water. I'm not sure who they think they're fooling, but hopefully not many people. Based on our experience, I wouldn't recommend making a long drive or even a short drive for this dealership. We ended up driving to BMW of Dallas instead -- and I walked away with the best car ever! read more

Great experience getting my F-150 from Clay Cooley. Made it easy to get the vehicle I wanted at a fair price

Kevin Pryor was very helpful in finding us just what we looking for -- a recent model Explorer with low mileage.

I had a safety recall on my vehicle I did not know about. The part failed and I had it towed to ford after the mechanic told me I had catastrophic damage to my car due to the recall part. Ford confirmed the damages were due to the recall part and got me into a loaner 2 days later.. That same day, I got in the mail the safety recall from ford. I did save this. They had to replace my engine. I got my car back a month later. The mileage on my car was the exact same from when they got my car to when I picked it up. I have the paperwork to prove it. No one thought to test drive a car they just replaced an engine in. I was charged $250 for a full detail on a vehicle that I drove under 300 miles, do not smoke, had a full tank. No one would return calls as to why I was charged. I called that same week to make sure the winding noise I kept hearing was normal and the burning smell was normal. They told me the burning is the engine oils and normal and new engines take 500-1000 miles to break in. Two months later, I'm at 900 miles since the new engine and the winding noise is constant. I take my car to get a compete diagnostic away from ford because I didn't trust them after being blown off multiple times about the noise.. and they tell me I have transmission fluid leaking from multiple places. Their best guess was it was not put together properly when they replaced my engine. I took it back to ford. Gave them the report I had gotten and got a phone call the next week they found "a leak". They confirmed this was due to them replacing the engine aka falls under safety recall and were fixing the leak- and he would test drive my car before he called to say I could get it. He calls me early evening and said he still heard the noise so he had them look again and they found additional leaks (as the report I gave him told them) and needed to order parts. I went in yesterday to get another loaner and finally got an answer as to why I was charged on the last vehicle. I was told it was for animal hairs. I own two huskies, neither of them got near that car. If there were hairs, it was on transfer from clothing and I could not see hairs when I did a cursory vacuum of the car the day before I returned it. The vehicle they put me in yesterday has stains in the back seat and crumbs on the console as well as in the cup holders. I did not see the stains in the back seat but I did ask the employee if I was going to be charged for the obvious crumbs. He FLICKED one and said "no." Today, I see a charge from ford for $200 and no answers as to why. At this point, I'm out $450 for loaners on a car that has 37k miles on it and has significantly lost monetary value when they replaced my engine and who knows what else has happened to my transmission. I'm inclined to speak to an attorney and find out if ford is charging everyone for full details and as the current loaner shows- does not actually do them. That is fraud. read more

Great Service team and they always take care of everything with no worries. Only place I go for service!

I'm surprised at the 2.5 star rating. We had a great experience buying a new car from Clay Cooley Ford. No pressure. No arguing. Simply honoring a great deal. read more

Brought my F150 in for a recall. Gave the engine an overall check up and gave me a short list of things that need to be addressed. No pressure from them to fix it. Just letting me know as a professional courtesy. I really appreciated that. read more

Horrible, unprofessional and no sense of urgency. I went to this location because they were suppose to do repairs on a vehicle, I bought from them less than a month ago. After speaking with a worker, he stated everything has been coordinated and just drive up and drop off. Not even close to what happen. Had three service advisors come to the vehicle. They stated they were waiting for a "lady" to come down. When the individual "came down", she was rude and unproffessioanl. She had no idea of what was going on and because I could not remember the name of the fired salesperson she stated while walking about, "...let service figure it out!" I sat there in the bay for 30 minutes and finally left. Avoid this dealership and service center. read more

I bought a used Tesla from a Clay Cooley dealership, and when the battery failed, I was stuck in a really difficult situation. Even though they didn't have to, the team went above and beyond to help me find a solution. Their professionalism, empathy, and genuine commitment to doing what's right turned a bad situation into a positive experience. I'm incredibly grateful for how they handled everything and will be a lifelong customer because of it. read more

Avoid this dealership at all costs. Scumbag tactics like agreeing to a deal and then changing the terms on the final paperwork. Things like interest rates, purchase price - they had the gall to add $1500+ to the stated sticker on the vehicle in the hopes it would be missed and then act like it's some oversight. worst scummy car sales practice I've ever encountered. Funny thing was that the whole staff saw what was going on, and nobody said anything. Why? Probably because they do this all the time. DO NOT BUY from these people. They will lie on the phone, agree to terms, and then change the whole deal when you start your paperwork. read more

Very attentive people, Will work with you and are very flexible. The hardest part was choosing a color from all the selection they had. read more

I initially contacted the dealership on April 30th to purchase a 2024 F-250 King Ranch. After some negotiation, we agreed on a price. However, when I asked for a purchase order, they included a $2,500 down payment that I had never agreed to--just to make the numbers match. I made it clear that I wasn't okay with that and backed out of the deal. On May 2nd, I called back and offered to buy the vehicle at the original agreed-upon price, without the unauthorized down payment. Instead of honoring the deal, they raised their dealer add-on fee by $3,000. I have documentation to back all of this up if anyone's interested. I strongly recommend staying away from this dealership--or at the very least, proceed with extreme caution. If you're curious, search their name on Reddit. I'm clearly not the only one who's had a bad experience. read more

This dealership is terrible le. The customer service couldn't be worse! I leased my car when this place was Don David Ford and turned my car in when the lease ended. It was Clay Cooley at this point. They took my car back and had me sign nothing after I asked three times to sign the mileage statement they said I'd recieve it in the mail. I have not. They never told my finance company, ford motor credit, that I turned in the car! So ford called wanting my next payment on a car I gave back. A very inept and poorly run company! read more

Carina Thompson did an amazing job and service was fast. Oil change was done and Rear differential was serviced.

My daughter's first car buying experience and what she witnessed by Clay Cooley Ford sales depart was pathetic. Lack of Honesty, the Sales Manager, Babatunde Ogundele, and Sales Person, Teresa Lovo, were exceptionally dishonest, then they actually lied to us when I ask to speak to the General Manager to honor advertised sale deal... They lied again by telling us the General Manager was "out of town until next week", that he, Mr. Ogundele, was "second in command and in charge" of the dealership. WOW! I thanked them for their time, I shook their hands (they were not friendly), and as we were walking out, I detoured over to the front counter and asked for the GM's business card... The person I asked was the actual GM... Yes, that happened! Sale Manager tried to lie again, go caught, then walked away... The GM did honor the deal, but it was not a comfortable transaction... That was my daughters first car buying experience, dishonest sales people, outright lies... read more

Nacho, Services Advisor, was very professional and kept me up to date on the vehicles services and recommendations.

I bought a vehicle from here a few months ago. Here are my complaints: -Bait and switch prices -Finance will pressure (flat out lie) you into buying they're extend warranty -They told me "we don't accept outside financing" -Staff playing loud obnoxious music in the lobby while vaping everywhere. There were more issues but these were the main ones. I since then canceled all the warranties and got most of my money back. I am still missing my refund for their "easy care" warranty which is $1195. I'm gonna have to show up in person because no one answers the phone and when they do they transfer you to a voicemail machine. Absolutely horrific service. A few months later and they're still giving me a headache. read more

I was looking to make a purchase before the end of the year with only a couple of days remaining. I found exactly what I wanted and was out in less than an hour. The entire staff was very professional throughout the process. read more

The staff was friendly, efficient, and the transaction easy. There was a good selection of Ford Broncos to choose from.

Clays Crew trouble shot and repaired my service truck with minimal down time. They suggested two more items to fix so my service truck can continue to make revenue. Thank you for the excelent service read more

My service attendant was great. I can't recall his name but He was about 4 foot tall. His service was large in stature. Go to him cause it may be different with others. read more

Got warranty work done on my ranger raptor. Got a loaner car ,and they got all work done in good time thanks Kenny tyler

I was traveling from out of state for a funeral. My vehicle was tow to the dealership I was told by Nacho that they wouldn't get the part in until Tuesday but that he would get us a loaner car available today Friday January 2 2026 . I have been calling and msg Nacho and no response very un professional doesn't communicate at all very poor customer service here. I DO NOT RECOMMEND THIS DEALERSHIP AT ALL. read more

Buyer beware: If you must visit these jokers, dont make an appointment. I was browsing cars online and came across a "smoking deal" on a new 2025 Mustang (keep in mind its 2026 now and this car had been on their lot for 300+ days at this point). Online the price was advertised as $45,774 base. This got me interested enough to book an appointment and drive an hour to go see them. Big mistake. Once I was there and we started talking numbers I was extremely surprised to see that the base price had magically jumped by nearly $2,000 to 47,500, despite the fact that this car has been sitting for 300 days as a new 2025 in 2026. After all is said and done the price they wanted was significantly higher than what they originally advertised just because I expressed interest in the vehicle online. If you must visit these jokers, keep your cards close to your chest and dont tell them which specific model you want ahead of time unless you like overpaying for nothing! read more

Please DO NOT EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!! Purchase a vehicle from this place. They will string you along. The will sell you a vehicle that is damaged. Go anywhere but here. It is hard to get anyone to answer the phone and the receptionist acts her wage. If you want an honest experience please go elsewhere. read more

BUYER BE WARE!!!! online prices will not be what you get. They will tack on $15000 on fees that "cant be taken off" RUDE!!! Honestly didn't even want our business he basically told us to get out. He had the nerve to say they try to add the extras fees on the website but it won't let them, but they can every other single detail and discount about the vehicle. This was an insane encounter. Went down the street and bought a brand new Bronco at AUTO NATION who are truly honest people and actually want to make a sale. DO NOT COME HERE UNLESS YOU WANT TO BE BENT OVER!!!! read more

Nacho and the team identified the transmission problem and took care of it. Thank uou

I purchased a 2025 Ford Bronco Sport from Clay Cooley Ford of Arlington on November 21, 2025, and unfortunately the post-sale experience was extremely stressful and poorly handled. I traded in my BMW with the title in hand and no liens. Despite this, my equity check from the trade-in was delayed for nearly two weeks, and I had to repeatedly follow up to get any updates. There was no proactive communication during this time. More concerning was the dealership's failure to provide me with my buyer's receipt/proof of purchase at the time of sale. This document is required for legal proof of purchase and for transferring a driver's license in Texas. Because I was not given this paperwork, I was turned away at the Texas DPS and had to wait in line and return another day after being told I needed documentation that the dealership never provided. I had to call the dealership multiple times, and the paperwork was only sent after I escalated the issue. This caused unnecessary stress, wasted time, and additional trips that could have easily been avoided if basic post-sale responsibilities had been handled correctly. While the vehicle itself is great, the lack of organization, delayed follow-through, and poor communication after the sale made this a frustrating experience. I would strongly recommend that future buyers ensure they receive all required documents before leaving the dealership and follow up immediately on any outstanding payments. read more

Purchased my car from Don Davis, took my car in to get the oil changed and it was 2 months past my service package I purchased package and these jokers tried to charge me something $400 for a bunch of stuff that somehow magically appeared in the last year since my last inspection. I'll just take my car somewhere else. read more

probably the worst experience I encountered in buying a new auto. The salesman appeared to be helpful, but did not follow though on anything, I had to call back numerous time to get thing done. After the sale, I have left numerous messages for him to follow up things not handled upon delivery of the vehicle, don't now expect to ever hear from him. I would not recommend this dealership to anyone! read more

My journey to purchase a car started around Thanksgiving. I knew the car i wanted along with the features I wanted. I went to 4 dealerships before purchasing at Clay Cooley due to the subpar service I got at the other places. . I started conversing with De'vonte via text to confirm he has had I was looking for. Made an appt to go see car and unfortunately it sold that morning and system wasn't updated. I was bummed but was surprised when they rolled out with a car that was better than what I went there for originally. As any car buying experience financing and negotiating takes its time but I would say that De'vonte, his manager, and the finance guy were all very professional. Even after the sale, De'vonte made sure I was taken care of. Really enjoy the complimentary Clay Cooley year package they give with any purchase. I would recommend shopping here because they willing to make deals to sell cars. read more

Clay Cooley Ford - Me and my new Mach-E - Car Dealers Near Me - Arlington, Texas

Do not have Oscar as your "service advisor". He doesn't care about the customer. After being caught lying about why he couldn't be bothered with returning repeated calls, he claimed to have ordered the part needed late Tuesday afternoon claimed the next day that the was an issue with the shipping of said part when clearly it was a retaliation tactic for being caught in a bald face lie the day before costing me my job because we had to spend over 2 grand to fix the car. Mind you it took 4 days to fix when in the real world should have only taken about 2 to 3 hours to fix. Clay Cooley Ford is not customer friendly unless you are walking in with over $100,000 for a foreign made assembled vehicle. read more