I bought a vehicle from here a few months ago. Here are my complaints: -Bait and switch prices -Finance will pressure (flat out lie) you into buying they're extend warranty -They told me "we don't accept outside financing" -Staff playing loud obnoxious music in the lobby while vaping everywhere. There were more issues but these were the main ones. I since then canceled all the warranties and got most of my money back. I am still missing my refund for their "easy care" warranty which is $1195. I'm gonna have to show up in person because no one answers the phone and when they do they transfer you to a voicemail machine. Absolutely horrific service. A few months later and they're still giving me a headache. read more

I made an appointment to have my 10k mile service completed at Clay Cooley in Arlington, TX through the Ford app over the weekend. I experienced easy access through the app, and booked an appointment first thing on the following business day. My Service Tech, Alec, was professional, knowledgeable, a very pleasant person. (Especially for it being early in the morning.) He finished the service earlier than I expected, kept me updated in real-time throughout the service's progression with text and photos that were a great visual aide for the reasonable maintenence recommendations he made​ for my vehicle. My truck runs and drives just like the day I drove it off of the lot and the price was exceptionally cheap. I give this experience 5 stars and would recommend this service center to anyone, including family and friends that I would like to remain in contact with me. Great job, Alec! I am officially a Clay Cooley service center fan boy because of you. Keep up the great work and exceptional representation of the Clay Cooley brand! read more

Brought my F150 in for a recall. Gave the engine an overall check up and gave me a short list of things that need to be addressed. No pressure from them to fix it. Just letting me know as a professional courtesy. I really appreciated that. read more

Nacho, Services Advisor, was very professional and kept me up to date on the vehicles services and recommendations.

I had a safety recall on my vehicle I did not know about. The part failed and I had it towed to ford after the mechanic told me I had catastrophic damage to my car due to the recall part. Ford confirmed the damages were due to the recall part and got me into a loaner 2 days later.. That same day, I got in the mail the safety recall from ford. I did save this. They had to replace my engine. I got my car back a month later. The mileage on my car was the exact same from when they got my car to when I picked it up. I have the paperwork to prove it. No one thought to test drive a car they just replaced an engine in. I was charged $250 for a full detail on a vehicle that I drove under 300 miles, do not smoke, had a full tank. No one would return calls as to why I was charged. I called that same week to make sure the winding noise I kept hearing was normal and the burning smell was normal. They told me the burning is the engine oils and normal and new engines take 500-1000 miles to break in. Two months later, I'm at 900 miles since the new engine and the winding noise is constant. I take my car to get a compete diagnostic away from ford because I didn't trust them after being blown off multiple times about the noise.. and they tell me I have transmission fluid leaking from multiple places. Their best guess was it was not put together properly when they replaced my engine. I took it back to ford. Gave them the report I had gotten and got a phone call the next week they found "a leak". They confirmed this was due to them replacing the engine aka falls under safety recall and were fixing the leak- and he would test drive my car before he called to say I could get it. He calls me early evening and said he still heard the noise so he had them look again and they found additional leaks (as the report I gave him told them) and needed to order parts. I went in yesterday to get another loaner and finally got an answer as to why I was charged on the last vehicle. I was told it was for animal hairs. I own two huskies, neither of them got near that car. If there were hairs, it was on transfer from clothing and I could not see hairs when I did a cursory vacuum of the car the day before I returned it. The vehicle they put me in yesterday has stains in the back seat and crumbs on the console as well as in the cup holders. I did not see the stains in the back seat but I did ask the employee if I was going to be charged for the obvious crumbs. He FLICKED one and said "no." Today, I see a charge from ford for $200 and no answers as to why. At this point, I'm out $450 for loaners on a car that has 37k miles on it and has significantly lost monetary value when they replaced my engine and who knows what else has happened to my transmission. I'm inclined to speak to an attorney and find out if ford is charging everyone for full details and as the current loaner shows- does not actually do them. That is fraud. read more

Clays Crew trouble shot and repaired my service truck with minimal down time. They suggested two more items to fix so my service truck can continue to make revenue. Thank you for the excelent service read more

Avoid this dealership at all costs. Scumbag tactics like agreeing to a deal and then changing the terms on the final paperwork. Things like interest rates, purchase price - they had the gall to add $1500+ to the stated sticker on the vehicle in the hopes it would be missed and then act like it's some oversight. worst scummy car sales practice I've ever encountered. Funny thing was that the whole staff saw what was going on, and nobody said anything. Why? Probably because they do this all the time. DO NOT BUY from these people. They will lie on the phone, agree to terms, and then change the whole deal when you start your paperwork. read more

I was looking to make a purchase before the end of the year with only a couple of days remaining. I found exactly what I wanted and was out in less than an hour. The entire staff was very professional throughout the process. read more

The staff was friendly, efficient, and the transaction easy. There was a good selection of Ford Broncos to choose from.

Got warranty work done on my ranger raptor. Got a loaner car ,and they got all work done in good time thanks Kenny tyler

My service attendant was great. I can't recall his name but He was about 4 foot tall. His service was large in stature. Go to him cause it may be different with others. read more

BUYER BE WARE!!!! online prices will not be what you get. They will tack on $15000 on fees that "cant be taken off" RUDE!!! Honestly didn't even want our business he basically told us to get out. He had the nerve to say they try to add the extras fees on the website but it won't let them, but they can every other single detail and discount about the vehicle. This was an insane encounter. Went down the street and bought a brand new Bronco at AUTO NATION who are truly honest people and actually want to make a sale. DO NOT COME HERE UNLESS YOU WANT TO BE BENT OVER!!!! read more

Nacho and the team identified the transmission problem and took care of it. Thank uou

I was traveling from out of state for a funeral. My vehicle was tow to the dealership I was told by Nacho that they wouldn't get the part in until Tuesday but that he would get us a loaner car available today Friday January 2 2026 . I have been calling and msg Nacho and no response very un professional doesn't communicate at all very poor customer service here. I DO NOT RECOMMEND THIS DEALERSHIP AT ALL. read more

Purchased my car from Don Davis, took my car in to get the oil changed and it was 2 months past my service package I purchased package and these jokers tried to charge me something $400 for a bunch of stuff that somehow magically appeared in the last year since my last inspection. I'll just take my car somewhere else. read more

Please DO NOT EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!! Purchase a vehicle from this place. They will string you along. The will sell you a vehicle that is damaged. Go anywhere but here. It is hard to get anyone to answer the phone and the receptionist acts her wage. If you want an honest experience please go elsewhere. read more

I purchased a 2025 Ford Bronco Sport from Clay Cooley Ford of Arlington on November 21, 2025, and unfortunately the post-sale experience was extremely stressful and poorly handled. I traded in my BMW with the title in hand and no liens. Despite this, my equity check from the trade-in was delayed for nearly two weeks, and I had to repeatedly follow up to get any updates. There was no proactive communication during this time. More concerning was the dealership's failure to provide me with my buyer's receipt/proof of purchase at the time of sale. This document is required for legal proof of purchase and for transferring a driver's license in Texas. Because I was not given this paperwork, I was turned away at the Texas DPS and had to wait in line and return another day after being told I needed documentation that the dealership never provided. I had to call the dealership multiple times, and the paperwork was only sent after I escalated the issue. This caused unnecessary stress, wasted time, and additional trips that could have easily been avoided if basic post-sale responsibilities had been handled correctly. While the vehicle itself is great, the lack of organization, delayed follow-through, and poor communication after the sale made this a frustrating experience. I would strongly recommend that future buyers ensure they receive all required documents before leaving the dealership and follow up immediately on any outstanding payments. read more

Never Never Never purchase a vehicle from Clay Cooley Dealerships. They pray on unsuspecting customers that can't afford to deals they sway them to get into. Fortunately, for me I can say no and walk away, but the ones who don't are stuck paying more for a used vehicle than the MSRP when it was new. Clay Cooley is a crook period! read more

My journey to purchase a car started around Thanksgiving. I knew the car i wanted along with the features I wanted. I went to 4 dealerships before purchasing at Clay Cooley due to the subpar service I got at the other places. . I started conversing with De'vonte via text to confirm he has had I was looking for. Made an appt to go see car and unfortunately it sold that morning and system wasn't updated. I was bummed but was surprised when they rolled out with a car that was better than what I went there for originally. As any car buying experience financing and negotiating takes its time but I would say that De'vonte, his manager, and the finance guy were all very professional. Even after the sale, De'vonte made sure I was taken care of. Really enjoy the complimentary Clay Cooley year package they give with any purchase. I would recommend shopping here because they willing to make deals to sell cars. read more

Clay Cooley Ford - Me and my new Mach-E - Car Dealers Near Me - Arlington, Texas

probably the worst experience I encountered in buying a new auto. The salesman appeared to be helpful, but did not follow though on anything, I had to call back numerous time to get thing done. After the sale, I have left numerous messages for him to follow up things not handled upon delivery of the vehicle, don't now expect to ever hear from him. I would not recommend this dealership to anyone! read more

Do not have Oscar as your "service advisor". He doesn't care about the customer. After being caught lying about why he couldn't be bothered with returning repeated calls, he claimed to have ordered the part needed late Tuesday afternoon claimed the next day that the was an issue with the shipping of said part when clearly it was a retaliation tactic for being caught in a bald face lie the day before costing me my job because we had to spend over 2 grand to fix the car. Mind you it took 4 days to fix when in the real world should have only taken about 2 to 3 hours to fix. Clay Cooley Ford is not customer friendly unless you are walking in with over $100,000 for a foreign made assembled vehicle. read more

Buyer beware: If you must visit these jokers, dont make an appointment. I was browsing cars online and came across a "smoking deal" on a new 2025 Mustang (keep in mind its 2026 now and this car had been on their lot for 300+ days at this point). Online the price was advertised as $45,774 base. This got me interested enough to book an appointment and drive an hour to go see them. Big mistake. Once I was there and we started talking numbers I was extremely surprised to see that the base price had magically jumped by nearly $2,000 to 47,500, despite the fact that this car has been sitting for 300 days as a new 2025 in 2026. After all is said and done the price they wanted was significantly higher than what they originally advertised just because I expressed interest in the vehicle online. If you must visit these jokers, keep your cards close to your chest and dont tell them which specific model you want ahead of time unless you like overpaying for nothing! read more

Anastasio was able to help me out and get my car fixed. i needed my tires rotated and an alignment. My appointment was at 11:30 am and I was seen right away the wait time was about 2 hours. The price was pretty reasonable for the services. read more

If I could give 0 stars I would. horrible experience and extremely shady business going on. I bought a car and at the very start they kept switching prices and not making such a cheap reowned car affordable. I had it for about a month and a half. I gave them my employment information, my personal and financial information that they asked for. Then after that. Complete silence from them and the financial people. Then straight up towed my car off of my property without saying anything. Then they wanna be shady and try not to give me my money back that I put down on the car. Horrible place, please save yourself and go to trust worthy dealerships. read more

The service department at Clay Cooley Ford is pathetic! I certainly wish that Don Davis Ford was still there. At least they knew a singer two about Customer Service! Clay Cooley and it's employees especially the service department need to be re-educated on the importance of Customer Service without customers you people wouldn't have a paycheck! I had my vehicle up there almost a month ago now they supposedly ordered a part for my GPS that has been screwing up for probably six months. I could never get it resolved through Don Davis now through Clay Cooley, this is very very frustrating. They said they would call me when said part came in. I haven't heard anything in almost 4 weeks. How long does it take to get a Flippin part!? I have called multiple times. I have left multiple messages just to get an Update on the part if it's in if it's not in if it's on back order, or whatever the case may be. That is called Customer Service keeping your customers apprised of the status of the part. I have not been extended any kind of courtesy whatsoever. I finally decided today to just speak with whoever answered the phone in service to see if maybe I could get some answers from them instead of asking for my service advisor, (what a joke) the lady that answered the phone at first was you know helpful and then she got an attitude with me because she insisted that my vehicle was there telling me that they will get to it when they can get to it and I'm like are you brain damaged? I've told you twice now they do not have my vehicle. I have my vehicle. They were supposed to call me when the part came in so I could bring my vehicle to have the parts installed! Good grief!!! Obviously, they have more customers than they can say Grace over and the right hand doesn't know with the left hand doing!!!!!! I have to laugh because the times I have been up there. They're trying to talk me into buying another vehicle. I wouldn't buy a vehicle from them if they were the last dealership on this planet!!! read more

Everything! Nacho was amazing. He took care of the issues we brought it in for and consulted us on some other things that needed to be done,they found when the inspected it. The repairs were done in a timely fashion. Nacho stayed in constant touch with us. Communication was great. He even found us the tires we had been looking for and could not find at a fair price. The experience was great. We will definitely use this shop and Nacho again when we need repairs. We have already recommended this shop to a friend who needs repairs. Thank you for such a pleasant experience! read more

I give 1 stars because of the salesman. I give 5 stars for Alex (used Car) and Michael (Finance). Those two went the extra mile and we got the sale done and Mike worked hard to satisfy. After calling out the salesman on not presenting the Clay Cooley Family plan, which was found out at financing, Mike stepped up to the plate. At my first visit with the salesman, I was upfront about my feelings with purchasing a Ford, and he said, "give me a chance". Well, I did, and he wasn't upfront at closing process. But thanks again to Mike for working out everything out. Not once has the salesman contacted me after leaving messages since the sale was complete. Also, he didn't seem interested in re-reviewing how everything worked on the entertainment system. I also had to figure out the Ford app as he wasn't interested in helping after being called out during the final purchasing process. Now I have to put the truck into the shop for tire monitor system reset (which should have been done before leaving since truck set for months on the lot) and an alignment as the steering wheel is not straight. More $$ out of pocket. However, the truck is nice, Alex and Michael made it happen. Salesmen are to make sure their customers are satisfied and happy, but not this one. Roland L. read more

I was sent a very convincing letter from this dealership saying that they were desperate to buy my car and get me an amazing deal on a new vehicle. They offered me $23,500 for my trade in and added "receive an additional $5k with this letter!" However as expected I went to the dealership and not only did they not give me the minimum offer on my trade, they lowered it by almost $3,000 and would not budge. Along with that they didn't stick to the $3,500 off the new car price and of course the "0% APR for 72months" was not legit either and was only available on electric vehicles. Very disappointed, but not surprised. However I got an amazing $10 target gift card so that definitely makes up for wasting my time! read more

Bought my new 2025 F-250. Got a reasonable deal, but they would not carry through with an after sale mod they promised...even with me paying extra. Could never get a text response or call from the salesman or ANYONE. Not even management. Tried at least 6 times. Zero after sale response or support. Not even a phone call. Zip. I do not recommend doing business with Clay Cooley Ford at all. Should have gone somewhere else. read more

If I could give zero stars, I absolutely would. I'm in a service industry and if my team acted anything like this I personally would be mortified. Incredibly long, three month story short . I was lied to repeatedly and told I did not have an extended warranty until my bank threatened to launch an investigation was I told I did in fact have a warranty. they held onto my car for three months and at the end of that three month period. Informed me that Oopsie the mileage on my vehicle, exceeds the warranty requirements . But because they tore down the car for care guard they wanted to charge me for tearing it down and putting it back together since it wasn't covered by the warranty. I made a fuss because it took them three months to inform me of this and after I had paid to have it towed to them so they did me a "courtesy" of not charging me for breakdown and put back together(which we could've avoided if they had accurate information). Only to have it towed to MY mechanic and he inform me that parts all over the vehicle in the trunk in the car and it would be an additional 4 to 6 hours in his labor cost when I informed Ford not a single person cared nor did they do anything to rectify the situation Other than offer me to purchase a battery from them at cost because the battery from being disconnected so Long had pooped out. They tried to gaslight me with various different excuses and reasoning as to why all of these things could've happened. Absolutely terrible customer service. read more

got a car less than a week and broke down. nobody at the dealership will help. they made me lie about the condition of the car Durning my interview. Sales rep didn't show any features of the vehicle. Clled yesterday at one to get fixed, no call back when i did, another guy was trying to sell me a car when i just purchased. 230 almost and still no callback Terrible place to do business read more

was at dealership all day vey long proccess and once I signed ppw it was a couple days before I recived a copy of my ppw once I signed ppw nobody showed me any features or details on my truck I had to get on google and YouTube to learn how to work and operate a lot of thing inside the truck bc no body showed me anything or went through any of features on truck once deal was done that's was it and I was pushed to side like I didn't matter read more

Clearly they don't know how to manage properly because there's no reason why certain people are getting reprimanded in front of customers where is the professionalism?? I'm all for making sure everything is being handled properly but that is insane. I just felt so bad for that poor man. Also that Muhammad fellow clearly doesn't understand basic common sense and has trouble listening to basic needs. It needs to be immediately fixed or I will be taking my busy elsewhere. read more

First of all if I could give them zero stars I would. Only after the fact of buying a truck from them did I find out that they charged my credit card an extra approximately $90 dollars. It was for a payment on the TTL that I was paying up front. Which is in dispute with my credit card for an unauthorized purchase. I called Marcel in finance about the situation and at first he said that they would credit that but after waiting 1 month after the purchase the credit has still not been applied. And now after trying to contact him, I suppose they have caller ID because he will not answer my calls or messages. I tried talking to their CSM named Tunde and he wouldn't take my calls either but told the receptionist to tell me that he would call me back. He hasn't. I have called back repeatedly to no avail. In the messages I told them that I would be leaving them a bad review and apparently, they don't care. This situation is not over yet and this is not the only place that they will get bad reviews from. I would never recommend anyone buying a vehicle from them at all ! Bad customer service after the sale! read more

Spent way too long at this dealership with my time being wasted due to their shady and deceptive practices. First problem - "bait and switch" - found a truck on their website, called to verify they had it on the lot. They said they did but I asked them if they could please lay their eyes on it to verify before I made the long drive there. (The website only had stock photos of this truck, which was the first red flag). Got a text back that they definitely had it. We got there to look at it and salesman went to find the keys. Came back out with keys and walked us into the parking lot and said "well we don't have the actual truck you found online anymore but we have some similar." At this point, we were irritated but agreed to look at another option they had (they options they did have were more expensive than the one we initially called about). We liked the one we drove and began the negotiation process. Couldn't reach an agreement that day, so we left. Next business day, my husband calls the salesman and says "here is what the dealership up the road is offering. If you can match that, I'll come buy it today." Salesman calls back a few hours later and says the manager said they will make a deal if we come in. We made the hour long drive there again. Once we got there, the deal they offered was worse than what had been offered the previous day! They tried to tell us that deal was only for that day. Skipping ahead, we negotiated back to the original deal and slightly lower (though not the deal they implied they would make when we called before coming). To this point, financing had not even been mentioned nor were they coming off of their price much. It was the online price minus a few hundred bucks. So, we agree to a deal and they say they will go get the credit application. I immediately said I was planning to use my bank (Navy Federal) and already knew the rates. We were told "oh we can run it through Navy Fed too". So I said, sure you can run it through multiple banks and see who has the best rate because I already knew the rate with Navy Fed. We filled out the credit application and I asked again to make sure they were running it through Navy Fed. They said "we were going to run it through Ford because that's usually where we get the best rates." I said that's fine (again bc I already knew the rate with Navy Fed and could compare the options.) When it was finally time to go into the finance guy's office, he hands me the registration paperwork and I notice the lender is Ally. He then tells us that they only ran it through Ally (not even through Ford) and the rate is almost double the rate we would get from Navy Fed. So we said that we will just go through Navy Fed ourselves and then we were told "the GM said he won't take a check from Navy Fed." .... From there things kind of spiraled. It is evident they have a partnership of some sort with Ally and financially benefit when customers finance with Ally.... At DOUBLE THE INTEREST RATE! Then the sales guy comes back in and says that the deal we negotiated was only if we finance through their preferred lender. Which was complete BS. We have bought many cars and I have had offers that were contingent on using a certain lender, but this was always made clear at the time of negotiations. When we were negotiating the price (which, again, came out a few hundred less than their online pricing... they weren't taking additional thousands off or anything), we could have been planning to pay cash for all they knew. They never even brought up financing. Ultimately, it was a hit to my credit report (they provided me with a letter for the credit bureau because of that), and a HUGE waste of time dealing with their lying. The bait and switch was the first red flag but we wanted to give them the benefit of the doubt and make something work. We learned our lesson. STEAR CLEAR OF CLAY COOLEY FORD. read more

The service was great, but when you advertise something on Facebook and then they don't even go off of the advertisement that they were boasting about. your creating a bad reputation for yourself read more

Clay Cooley Ford formerly Don Davis Ford is an incredibly poor place to take your vehicle for service I took my vehicle there last week for an oil change and they made a recommendation of I believe between 7:00 and $800 worth of work that needed to be done to the vehicle of which none included the fact that it needed a battery I took the car back today Monday June 9th 2025 for a recall and after the car was there for between 5:00 and 6:00 hours we got a call saying we needed a new battery and they would charge us just $300.00 for the battery and $60 to install it the only problem is as far as I know there's nothing wrong with the battery the car started and worked properly and it would have been nice and they're multi point inspection had said hey your batteries got issues that would have been one thing but that's not how they did it in my book clay Cooley Ford clay Cooley dealerships are all mouse houses they're just there to screw the consumer and it's a real shame I thought that the ownership were people of integrity but that could not be farther from the truth thank you read more

came into Claycooley Nick greeted me at the door, was looking for a appraisal on my truck and I got to say ive been to many dealers and it has never been this easy I got the best deal I have ever got in 20 years buying a car I am leaving this review because I am actually shocked how easy and how good of a deal I got would definitely recommend also the finance guy tunde was wonderful came in for a appraisal left in a new truck read more