Applied and they do some pre-approval crap. Wasted time on the phone, and sending emails they ask…read morefor just to be ignored. Waste of time

Wasted my time going here. Pete wouldnt even let me test drive a car over the assumption that my…read morecar had negative equity and not making a deal that day. Guy had no idea how much my car was worth or even how much money I had on hand.

Great experience. This dealer has been in business for 30+ years and our experience could t have…read morebeen easier. We love our (new to us) car! I highly recommend?

I was 100% ready to buy a 2015-2016 BMW X5 from this dealership, but the employees completely…read moreruined the experience. I contacted multiple staff members and only needed answers to a few simple questions about the vehicle before making the trip. They promised several times to send me the information by text message, but days passed and I received nothing. When I followed up again, I was simply told they didn't have time to send it. I have never seen such an unprofessional and disorganized dealership. If the staff can't spend two minutes providing basic information to a serious buyer, they are costing this business real sales. I was ready to purchase the vehicle, but their lack of communication and poor customer service changed my mind. If I owned this dealership, I would seriously reconsider the staff and management. Employees who ignore serious customers and fail to do basic follow-up are damaging the dealership's reputation and driving buyers away.

I would highly recommend this place to anyone looking for a used vehicle. I had nothing but a…read morepositive experience at Hopper Motorplex!

I had a very positive experience working with Aaron and Tim. Throughout the inspection and…read morepurchasing process, they were extremely helpful, professional, and responsive. They were always available to answer my questions, provided clear and honest communication, which made me confident to purchase the car out of state without even testing the vehicle. I especially appreciated their patience and willingness to work with me throughout the entire process without making me feel pressured. Their professionalism and attention to detail made the car-buying experience smooth and comfortable. I would definitely recommend Aaron and Tim to anyone looking for a knowledgeable, responsive, and trustworthy car dealership representative. Excellent customer service from start to finish!

Bought my Lexus from them about 3 years ago, when I first got it I had a little trouble with it but…read morethey took care of it immediately and we're super accommodating. Haven't had a SINGLE issue with my car since. Would definitely recommend them and would absolutely buy from them again.

Subpar customer interactions. Their cars are all junk with big gift bows on top. Please save your…read moretime, money and skip the stress this place will give you. I dealt with them for about 3 years. They sold me a dangerous vehicle.

Do not buy a car from this place! This is a place that buys a lot of vehicles to sell however they…read moresit on the lot for a long time and are not maintained regularly like a larger dealership. I purchased a vehicle outright (no financing) almost a year ago and have had nothing but problems. Transmission went bad, radiator went bad, valve gaskets and covers went bad, and much more. Vehicle Service Contract? Worthless. They wanted to put in a used transmission that had a 120,000 miles on it. Would not cover anything. This is a "stack em deep and sell em cheap" place. If you want to get a cheap car and you have the money to do a lot of maintenance on it right from the jump, sure go for the cash car from here. Check Carfax to see how long it's been on the lot. If it's been more than a couple of months, run from this place. I found out that my car had been sitting on the lot for almost a year!

Bought a truck for $30,000 from them test drive was great payed for it drove it 30 miles and truck…read morewent crazy damn near put me in a wall took it back they "fixed it ". Drove it 50 miles it does it again there response they sold the truck too cheap I'll have to pay more to get it fixed I fixed it myself 4 months later truck shuts down on the hwy complete engine failure $27,000 is what I was quoted to replace Start looking harder at the truck it's been wreaked before no CARFAX The engine has been torn apart before no CARFAX when purchased it was completely oil leak free not one oil spot on the engine or so I was lead to think it was just washed and scrubbed to look like new and sold as is

What a great experience with the team at Texas Hot Rides. From Luis to Evan in Finance made it…read moresuper simple and easy to purchase my Camaro. I will be purchasing again from them.

I put a deposit down on a vehicle listed by Texas Hot Rides after seeing their ad on CarGurus,…read morewhich said the car had 2 previous owners and no accidents. After signing paperwork, I reviewed the full Carfax and discovered the car actually had 5 owners, had been used commercially, imported from Canada, and had 2 accident reports -- none of which were disclosed during the sale or in the ad. When I brought this to the dealership's attention and asked for my $1,000 deposit back, they refused -- even though I had not taken delivery and the deal was made under false pretenses. I have filed formal complaints with the Texas Attorney General and the Texas DMV Dealer Enforcement Division. I'm also working with my bank to recover the deposit. Be very careful -- double-check everything and get the full Carfax before signing anything.

These people are insensitive crooks. My father passed away in Arkansas and I told Virginia and the…read moreother chick that I will pay as soon as I get back because I have a funeral to plan. The bastards picked up my car with all my sentimental things. I called them and asked repeatedly to let me pay by phone and VIRGINIA refused. I called the main office on singleton and I was told that my father passing away was NOT a valid reason and GARY was no longer interested in financing. Crooks. GO TO CARVANA YOU WILL NOT BE DISAPPOINTED.

Gary's Used Cars is an awesome place to get a car!…read more We went in looking for a specific make and model and they were able to look it up on their system and found it on one of their other lots. They even had someone drive it over that day from the Grand Prairie lot so that we could test drive it. Jesse was our salesman and he is really great! Very nice and he has amazing customer service. Honestly the whole staff is amazing. They have very reasonable down payments and the monthly payments are perfect. You can even get insurance through them. I have never been happier with buying a used car!

A GREAT PLACE TO BUY A CAR!! After some searching, I found…read morethe car I wanted here. Mike, was fair dealing and answered my questions. I'm happy with my experience here!

Do not go here. They sold me a truck WITHOUT a parking break after a "fake" passed inspection. I…read morewas shown illegal paper work stating the truck passed a full inspection with 100% guarantee there were no issues. Complete liars and crooks. They also told me their company was going out of business when I contacted them with my problem (this was a year ago). They also promised me (on paper) they would put in a reverse camera if I purchased the truck. After months of waiting I had to reach out twice about the camera. They told me it was never ordered and that they are closing and going bankrupt so they cannot do any further assistance. which is obviously a lie because they are still open to this day. credibility and truth-fullness is not a priority at this place.