We purchased a 2015 suburban from BBC Motorsports back in March. We had a fantastic purchasing…read moreexperience but I decided to wait and post my review after we'd driven the car a few months. Most of the reviews on yelp are written shortly after the purchase, but I think it's more helpful to hear from people a few months down the line. Do the quality of the cars live up to the purchase experience, or is this a Wormwood Motors scenario? Well, it's been 5 months and about 6000 miles. The car is PERFECT. Drives great, no problems. Just took it in for an oil change and to have everything checked out before a little roadtrip and all is well. Without hesitation, from start to finish this was a 5 star experience. Buying a used car from a dealership was a new experience for us and we were really nervous. There are so many dealerships with terrible, just TERRIBLE, reviews. We know nothing about cars. How do ignorant people like us defend ourselves against slimy car salesmen? Our only hope is reviews. We followed the 5 star reviews to BBC Motorsports. They happened to have had the car we wanted at the time we needed it at a price we could afford. Jason was honest, upfront, patient with us, and kind. This was not just our best car buying experience, this was one of the best sales experiences of anything we've ever purchased! We're not fancy people and we hold onto cars longer than most. I'm relatively confident I'll be driving this suburban until my kids leave the house. But when our 2008 Honda Civic finally bites the dust, you'd can be certain our replacement vehicle will be from BBC Motorsports.

Looking for a Used Car can be a daunting task. I had been doing my homework and looking hard. When…read moreI walked into BBC I knew I was in the right place. Craig came out to greet us and he was so accommodating. Then Steve came out, what a great demeanor, and is very seasoned in the business. He was such a pleasure to work with! Their selection of cars are the cream of the crop and at a fair market price, like I said I did my homework. I bought a beautiful SUV there. Craig and Steve walked me through the financing in a breeze. Thank You Guys! This is a high caliber dealership with genuine people. Highly Recommend

Sloan was awesome, super friendly and helpful from start to finish. He kept in contact through the…read moreentire process. Thanks bunches

First - Joseph is great. No problem there…read more Vehicle sat ready for over 30 minutes within sight of where I was sitting. I had to go to service desk and request to pay and get my vehicle. Melanie M. & Luis R. checked me out. Melanie appeared to be training Luis. She couldn't be bothered to stop looking at her personal cell phone to do her job. She did apologize, but then went right back to looking at her phone. I did fill out a survey card - I did see they stapled it to the invoice. Knowing it could easily be taken off... I made sure and took a photo of it. Unfortunate for your company to have someone like Melanie M. on your staff. Then - No one was available in the bay to get my vehicle. So I got in my vehicle and left.....

This was the best car buying experience I've been through. Everyone I met, spoke to and met at Go…read moreLuxury Auto Group was friendly, professional and answered every question I had. The experience was effortless. Buying a car as a woman can be difficult. Sales reps are often condescending and don't give you the time you need. Go Luxury Auto Group made me feel important every step of the way. Bryan is doing a phenomenal job and if you're thinking of purchasing a luxury vehicle, this is the place to do it.

I was extremely disappointed with my experience at Go Luxury…read more I scheduled an appointment in advance to see and test drive a specific vehicle. During my phone conversation with the salesperson, I made it very clear that my purpose for coming in was to see the car and take it for a test drive, and an appointment was set accordingly. When I arrived, I spent time answering numerous questions about what I was looking for in my purchase. My salesperson then told me he needed to speak with his manager, which I thought was odd, but ok. He then took me to the vehicle and reviewed all of its features and options. After investing that time, I asked if we could take the car for a test drive, only to be told that his manager would not allow it because I had mentioned I only had about 30 minutes available. Apparently, that violated their policy for test driving certain vehicles. Had this policy been disclosed during my initial phone call, I could have planned accordingly or chosen not to make the trip. Instead, I took time out of my workday, drove to the dealership for a scheduled appointment, and left without being able to do the one thing I specifically came to do. For a dealership that sells luxury vehicles, I expected a much higher level of customer service, communication, and professionalism. The entire experience left a very bad impression, and unfortunately, I will not be returning or recommending this dealership to others.

Superb sales team! They went above and beyond for me by answering questions and making sure it was…read moreclearly stated and in writing. Tests drives were insightful learning all the new technology in the newer vehicles. I highly recommend Andre Sudol, Octavio Aceves and Timothy Mata! The finance team Andres Mata is a super star! I feel confident with my decisions and respectful discussions that met my needs for my budget. I also had the pleasure of working with Nisa Hearns and Patricia Jointer. The new GM, James Mitchell has created a great, cohesive team that works well together. I have been a customer for a few years and it is nice to know that when I need to drop my car off for maintenance you are in the best of care with Robert Estrada, the courtesy driver. My service advisor is Emory. I am so happy! BRAVO JEH!

I DO NOT RECOMMEND THIS DEALERSHIP!!…read more I purchased a vehicle in cash from John Eagle Honda of Dallas approximately 1 1/2 months ago and still have not received the title or bill of sale. I have made multiple attempts to contact the dealership, but my calls continue to be redirected to voicemail and no one has provided a resolution or clear update. As a cash buyer, I expect all ownership paperwork to be completed and provided within the required timeframe. This delay is unacceptable and is preventing me from properly handling registration and ownership matters. I am requesting: * Immediate status of the title * A copy of the bill of sale * Written confirmation of when all documents will be provided If this matter is not resolved promptly, I will proceed with complaints through the Texas DMV, Texas Attorney General, and Better Business Bureau.

Tim Bennet and his service team were great! They came to my…read morejob to pick up the vehicle, completed the oil change and delivered the car back to me after washing and detailing it I really appreciate their professionalism and will return for my next oil change. 5 Star service!!!

The worst car-buying experience I've ever had…read more They appraised my car and made an offer that was so low it felt like they were trying to steal it. To make matters worse, the Certified Pre-Owned vehicle they wanted to sell me was significantly overpriced. After having it inspected, I discovered it had major damage underneath the vehicle that should never have been overlooked on a "certified" car. I would never do business with this dealership again and would not recommend them to anyone. I strongly encourage buyers to get an independent pre-purchase inspection before buying any vehicle from them.

Update: Well after several calls and finally me showing up in person (no appt), and not leaving…read morewithout my plates, they magically found the plates that they had the whole time (overheard one of the sales reps say they have had them and were about to send them back). They installed the plates (I could tell my sales rep, knew I wasn't happy). I have returned for service on the same vehicle and been treated very well from the Service department. Never had an issue from Service, in fact some service reps have gone above and beyond in customer service. I'm gonna be in the market for a new truck soon, I may consider giving them a 2nd chance to right the wrong. We shall see. Haven't dealt with the sales department since this license plate incident.

This was sent to Friendly…read more I don't think I am too surprised that I was told a lie and made to drive without a service that was promised. A very serious and twice confirmed service of a tire rotation. I live in DETx and do not get to Dallas at all. An opportunity came about to fly out of DFW so I planned and scheduled the free oil change and what I thought and was told was true a tire rotation. That was an apparent mistake but I confirmed 3 times via text that the tire rotation would be performed. I was not pushy and understood that the Advocate may have made a mistake in offering the service under the concierge timeframe. I was told TWICE and in writing that the tire rotation would be done, including a car wash. My truck was there from Wednesday the 21st until today, Monday the 24th. Ample time to let me know the tire rotation would not be included. Instead, Chevy chose to lie, and allow me to think I was on the road with a little more life in my tires while decisions were made for new tires and other services. I made a stop in Terrell TX and noticed the rotation was NOT performed. Further, when I called to speak to an "Advocate", I was promptly asked, "what makes you say we didn't do the tire rotation"? Lol!! There is a distinct flaw in the rear driverside tire. I hate to think that because I am a woman that I am thought of as oblivious to the performance and nuances of my truck that I own. Or, worse yet, a dumb woman. An offer of traveling 300+ miles to Dallas in the future for a tire rotation made little since, as I mentioned that the Dallas area is far from my home and this city is rarely visited. I do not plan to visit or buy from Friendly for my next Chevy, nor will I put another 300+ miles on un-rotated tires. No Thank You!

My family has come to this location for many years now (10+) and own 3 Acuras. Johnathan is a…read morewonderful service advisor - we always ask for him. He's friendly, knowledgeable, and has great customer service skills. We know our cars are in good hands with him.

I wish I'd seen their rating with the BBB before taking my car here…read more D- with a horrible resolution rate with their clientele. We brought our 2020 Acura TLX to Goodson Acura of Dallas because of a loud banging/knocking engine noise. We specifically raised concern about the vehicle's prior connecting-rod-bearing safety recall and whether the noise could be related. Goodson charged us approximately $200 to diagnose the vehicle and told us the problem was the high-pressure fuel pump. They quoted us a very substantial amount to replace that single pump. We declined that repair. The engine then failed before either fuel pump was replaced. Only after the engine failure were the fuel pumps replaced elsewhere. That sequence matters. The later fuel-pump replacement cannot explain away the original knocking/banging complaint or the engine failure because the engine had already failed before those pumps were replaced. I have repeatedly asked Goodson to provide the actual diagnostic evidence showing how they ruled out the connecting-rod bearings, crankshaft, or a problem associated with the vehicle's prior engine recall when it originally came in making this serious engine noise. So far, I have not been provided documentation showing bearing measurements, photographs, physical inspection findings, oil analysis, teardown findings, or other mechanical evidence demonstrating that the recalled engine components were inspected and ruled out. Instead, Goodson has emphasized that the recall had previously been performed by another Acura dealership and that Acura's system showed no open recall. That does not answer the question. A recall being marked "completed" in a computer system does not establish that the engine was mechanically sound when we later brought the vehicle to Goodson with a loud knocking/banging complaint. Nor does it explain what testing Goodson performed before concluding that the high-pressure fuel pump was responsible for the noise. This is what concerns me most: we brought them a vehicle making a serious engine noise, specifically raised the prior engine-bearing recall, paid for a professional diagnosis, were told the issue was the high-pressure fuel pump, and the vehicle was returned to us. The engine then failed before that fuel pump was ever replaced. My wife was driving this vehicle. A serious internal-engine failure at highway speed can present an obvious safety risk. We took the vehicle to an Acura dealership precisely because we wanted the abnormal noise professionally evaluated before something worse happened. I am not asking anyone reading this review to simply accept my conclusion about what caused the engine failure. I am asking Goodson to produce the diagnostic evidence supporting the conclusion they gave us before the engine failed. If a dealership tells a customer that a serious knocking engine noise is caused by a fuel pump rather than a potentially dangerous internal-engine problem, there should be objective diagnostic evidence supporting that determination. I will update this review if Goodson provides the requested diagnostic records, photographs, measurements, technician findings, or a substantive explanation of how the internal-engine components were ruled out.

I went to Sewell INFINITI to look at a used vehicle I found online. I walked in cold and asked for…read moresales and the receptionist called up Nick L. Nick is wonderful easy going guy and looked up the vehicle and took me over to another lot to test drive it back to the dealership. I am a car guy and roll in with a 5 page inspection checklist. We talked over a few things and Nick let me alone to crawl all over it while he got the CarFax and other history. I thought I'd finally found it with only one issue. An airbag light that, as a serious safety item, couldn't be ignored. The INFINITY service team came back with bad news of $8,000. To Sewell's credit, they took it off the market and will lose some significant money on that trade in. This could have been a start of a great relationship but Sewell took the right action and it's what I would have expected of them. Even though I'm not driving a Sewell today, I still want to someday. Ken M.

Camden provided excellent customer service and made buying my QX60 a great experience. I especially…read moreappreciated the care and attention after the purchase--they were responsive, thorough. They made sure I was completely happy with my vehicle. I highly recommend them!!

This was a great experience. Adrian was a wonderful salesman. There was no pressure, he knew the…read moremodels and inventory. The dealership was very nice, great facility, good selection of trucks. We met multiple people and they carried the same level of excellence. They really worked with us to find the best car for us, not just what was in their lot. Ultimately our indecision lost us the deal but they were great the whole time. I would recommend this dealership to anyone and be sure to ask for Adrian.

Horrible experience and as a returning customer, it makes this even more disappointing. They had my…read morecar for two weeks, and during that entire time I was never offered a loaner vehicle. Communication regarding my warranty claim was very inconsistent. I was initially told the claim had been denied, only to learn that it had not been denied and they were waiting on additional information from Sewell. I repeatedly asked for an itemized breakdown of the parts, labor, and what the warranty was covering versus what I was responsible for, but I could not get the level of detail needed to understand the charges. Everytime I called to get an update no one was available to speak too and when they call back they wait until the end of the day to delay things until the next day. I should not have to act as the middleman between a dealership and warranty company just to understand what I am being charged. After two weeks without my vehicle, poor communication, no loaner, and still not having clear answers about my car, I decided to remove my vehicle. As a returning customer, I expected much better but apparently this is how they treat loyal customers!

Came here to get my new used car checked out at my sisters recommendation because she swears by…read morethese guys. I got in first thing in the morning Monday, they gave me a call around noon to tell me what needed work (replace spark plugs, oil and new wiper blades), and I was picking my car up by 3:30pm. Prompt service and no funny business. Believe the 5star reviews, these guys are the real deal.

Lloyd is GREAT! Trust this guy! I have a daughter at SMU--she had car issues. I live 1800 miles…read morefrom Dallas. Yet, Lloyd stepped in and handled EVERYTHING! Trust, Quality, a true gentleman. And more than a fair price!