1. Go Luxury Auto Group

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    Dallas, TX

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    Go Luxury Auto Group

    2.7 (34 reviews)
    Closed • 9:30 am - 8:00 pm

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    WHAT A FRUSTRATING WASTE OF TIME!!!  : O

    After [Don't] Go Luxury Auto Group advised me ... ... that they had the SUV I wanted to see and test drive, they divulged about 30 minutes after my wife's and my arrival at their warehouse that it supposedly was "around the corner" being detailed [not true] and that they were about to go get it. Then the story changed to its being at the dealership (nearly 4 miles away), having the prior owner's data cleared from it. They invited us to wait half an hour for them to retrieve the car. I declined. IT ADDED INSULT TO INJURY THAT THEY: 1) required me to make an appointment to see the vehicle 2) waited on the phone for me to respond to two email confirmations of the appointment (the first one had the wrong time), which was arduous with my poor internet connection, thanks to the recent storms 3) advised that we'd have to reschedule if I were more than 15 minutes late 4) called me repeatedly when I was just 3 minutes late (apparently to rattle my cage) while I was coping with their limited parking availability and 5) played 20 questions with me and my wife and made all sots of small talk for roughly 30 minutes before coming clean that the vehicle Wasn't.Even.There! Now I wonder whether they had us drive over just to determine whether they might be able to switch us to another vehicle in their inventory. PLEASE DO YOUR FELLOW CAR SHOPPERS A FAVOR: Whenever you go to an operation that doesn't have the vehicle they confirm is ready/waiting/available for you to see, call them out with an online one-star review like this. I've been jacked around enough times like this for the whole rigmarole to seem like standard operating procedure for shadier operators to milk leads for all they're worth. How selfish and inconsiderate! BE ADVISED: Some dealerships routinely leave already-sold cars on cars.com, etc. in order to generate extra calls. And why not? What do *they* lose by inconveniencing sales prospects who might be manipulated to buy whatever else once they've burned a chunk out of their day to drive across town, have their drivers licenses copied, answer detailed questionnaires, provide all their contact information, meet several dealer employees, and chit chat for a dog's age.

    Michael H.

    Buyer Beware. I traded in 3 cars, for a newer one to clear upnsokendept and payments. One month later, I'm continuing to make payments on all three of the cars I traded in. One has now been paid off because I paid the $39 balance Go Luxury didn't pay. No idea if the other two are paid off yet, they were not as of 2 days ago. GL told me I might get a refund from the lender and refuses to reimburse me for the payments I made on THEIR cars. Additionally, they tried to charge me for TINT the never changed out... I had it done somewhere else after. Buyers beware of fast talkers with more excuses than solutions. You have been warned.

    The left sensor is damaged. If you look, you can see how it's pushed in a bit. Not covered by warranty.
    Courtney H.

    I took my car to BMW because I had a sensor malfunction alert. It was there when I test drive, but I was told that the car was under warranty and I could take it to the dealership and it could be fixed. BMW told that it was not cover by the warranty because it was damaged, not just out. They also told me that an after market battery was put in my car and it killed the lithium ion battery that cost $1200 in addition to the $500 battery plus labor. Not even a week after purchasing the car, I had to pay $2000 on batteries and when I called Go Luxury to see if they were aware and would help, their only reply was, "you bought the car as is!" Why would I think to pull the battery out or look under the car? They are not honest! BMW 430i can only support BMW batteries and they have to be programmed by BMW. The car was still under warranty and they put an aftermarket battery in and put it up for sale. There was also damage under the car. I have to get all of it fixed! Worst experience EVER!!! If you test drive a car here, drive it to the dealership and let them do a key check and look at the car! I do not recommend or trust these ppl!!!

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    excellent service with good people and great cars! Our salesperson Sydney was excellent and Chris was also very helpful!

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    Great Job on selling me a new car. Everyone go ask for Q when you get there he will take care of you

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    Ask the Community - Go Luxury Auto Group

    Review Highlights - Go Luxury Auto Group

    “I had a positive experience, and Bryan and Porche delivered impeccably with no pressure and did a fantastic job!”

    Mentioned in 6 reviews

    Read more highlights

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    Looking for a Used Car can be a daunting task. I had been doing my homework and looking hard. When…read moreI walked into BBC I knew I was in the right place. Craig came out to greet us and he was so accommodating. Then Steve came out, what a great demeanor, and is very seasoned in the business. He was such a pleasure to work with! Their selection of cars are the cream of the crop and at a fair market price, like I said I did my homework. I bought a beautiful SUV there. Craig and Steve walked me through the financing in a breeze. Thank You Guys! This is a high caliber dealership with genuine people. Highly Recommend

    We purchased a 2015 suburban from BBC Motorsports back in March. We had a fantastic purchasing…read moreexperience but I decided to wait and post my review after we'd driven the car a few months. Most of the reviews on yelp are written shortly after the purchase, but I think it's more helpful to hear from people a few months down the line. Do the quality of the cars live up to the purchase experience, or is this a Wormwood Motors scenario? Well, it's been 5 months and about 6000 miles. The car is PERFECT. Drives great, no problems. Just took it in for an oil change and to have everything checked out before a little roadtrip and all is well. Without hesitation, from start to finish this was a 5 star experience. Buying a used car from a dealership was a new experience for us and we were really nervous. There are so many dealerships with terrible, just TERRIBLE, reviews. We know nothing about cars. How do ignorant people like us defend ourselves against slimy car salesmen? Our only hope is reviews. We followed the 5 star reviews to BBC Motorsports. They happened to have had the car we wanted at the time we needed it at a price we could afford. Jason was honest, upfront, patient with us, and kind. This was not just our best car buying experience, this was one of the best sales experiences of anything we've ever purchased! We're not fancy people and we hold onto cars longer than most. I'm relatively confident I'll be driving this suburban until my kids leave the house. But when our 2008 Honda Civic finally bites the dust, you'd can be certain our replacement vehicle will be from BBC Motorsports.

    John Eagle Honda Of Dallas - there is black stuff on the sides too. Luckily I don't rest the heel of my foot too much on the floor mat.

    John Eagle Honda Of Dallas

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    Superb sales team! They went above and beyond for me by answering questions and making sure it was…read moreclearly stated and in writing. Tests drives were insightful learning all the new technology in the newer vehicles. I highly recommend Andre Sudol, Octavio Aceves and Timothy Mata! The finance team Andres Mata is a super star! I feel confident with my decisions and respectful discussions that met my needs for my budget. I also had the pleasure of working with Nisa Hearns and Patricia Jointer. The new GM, James Mitchell has created a great, cohesive team that works well together. I have been a customer for a few years and it is nice to know that when I need to drop my car off for maintenance you are in the best of care with Robert Estrada, the courtesy driver. My service advisor is Emory. I am so happy! BRAVO JEH!

    I DO NOT RECOMMEND THIS DEALERSHIP!!…read more I purchased a vehicle in cash from John Eagle Honda of Dallas approximately 1 1/2 months ago and still have not received the title or bill of sale. I have made multiple attempts to contact the dealership, but my calls continue to be redirected to voicemail and no one has provided a resolution or clear update. As a cash buyer, I expect all ownership paperwork to be completed and provided within the required timeframe. This delay is unacceptable and is preventing me from properly handling registration and ownership matters. I am requesting: * Immediate status of the title * A copy of the bill of sale * Written confirmation of when all documents will be provided If this matter is not resolved promptly, I will proceed with complaints through the Texas DMV, Texas Attorney General, and Better Business Bureau.

    Go Luxury Auto Group - usedcardealers - Updated October 2026

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