Classy nails is ok if you're looking for something quick or in a bind. The people are super friendly and very accommodating. So accommodating that it looks as though they won't turn anyone away as long as you're willing to wait. Came here for the first time with Sissypoo for a mani/pedi and we came at the right time. 10 minutes after sitting down there was a mad rush. While I loved the job they did on my nails I was a little disappointed in the nail color selection. They had super old colors and tons of bottles that were half empty and totally empty that they were putting acetone in to stretch it. Total Damage for 2 Mani/French Pedi - $74 read more

Cindy did a superior job. I'm not an easy client to serve because 7 days a week, I twist, stomp, spin & jump in bare feet while teaching dance. Add to that, I have missing toenails that require a natural looking overlay. Cindy was so meticulous and took time to smooth out rough spots, completely exfoliated dry skin and applied 2 beautiful acrylic overlays that you can hardly tell aren't my natural nails. Best part was, she didn't cut corners while I wasn't looking and I didn't have to nag her and sit through a re-do to get it right. Always friendly staff, too. Well worth the $ read more

Well, this place went downhill quickly. I think my last review was 4 stars, this one is now 1 star. I will NEVER come back here again. My daughter and I went in on December 23rd to get mani/pedis. It's the 26th when I'm writing this. I was going to update my review because of something that happened while I was there, and then I noticed that the person this happened to had posted a review of her experience. Look at Vivian J's review. I was there, I saw the whole thing. I cannot believe that the owner spoke to her the way he did. From what I understood, she had her nails done a couple of days before and the Polish was chipping off. He offered to re paint her nails. She was trying to find out why it chipped off and he was very rude to her. He told her to "sit down and be quiet and I'll do your nails this last time". Insanely rude. She told him not to talk to her like that, I don't blame her. WTH kind of customer service is that? She's a paying customer and received poor service the first time, and now you're verbally abusing her because you did a bad job? So, I'm hearing all of this and seeing all of this going on, my daughter is sitting there looking at me the same as I'm looking back at her, with a "WTH am I seeing and hearing?" The owner was getting angry and speaking in Vietnamese to the women who were working on my nails, I'm assuming about Vivian J. Whatever, it was loud and rude and I don't come into a nail salon for that, I come in to relax. Fast forward to today. Guess what? My nails as well as my daughter's are chipping so badly. I did not cook or clean for Christmas, so it's not as if I abused my nails over the holiday. In 3 days my nails look like crap, and so do my daughter's. Between the rude manager, the insane angry atmosphere and the awful paint job on my nails at $64 + tip for the 2 of us, I will NEVER be back here. It was mid day just before Christmas Eve, and aside from poor Vivian J, my daughter and I were the only ones in there. Another lady walked in as we were leaving. All of the other salons in the area were very busy. I see now why they were empty. read more

Classy Nails - My nails chipping 3 days after my mani pedi - Nail Salons Near Me - El Cerrito, California

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Yes, I came here as a Groupon customer, but I'm giving an honest review of the service here. I didn't have any of the horror stories of the "angry guy" others reported. Maybe because he wasn't there? Dunno. But I made an appointment for midweek - like the Groupon says - people read your fine print before blowing off. It's very specific about midweek appointments. The woman that did my pedi was very through. She went out of her way to attend to my calluses. She did an excellent job! The paraffin treatment was lovely. Everything was great until.... The polish. The polish wasn't a brand I was familiar with. It was pretty enough. I don't know if it was her application (which seemed a bit thick) or an inferior polish. But it didn't really dry well. So of course it got messed up - and that was wearing sandals for over an hour AFTER I left the salon. I had to redo the polish. Would I go back? Yes - at least once more. They did a superior job on my feet and I was all soft and great. The polish issue could have been a fluk. read more

Despite the mixed reviews for this place, I received outstanding service. They were very quick to seat me, and one woman worked on my toes while the other did my manicure at the SAME TIME!! How's that for efficient?! It sure did make me feel pampered :) The leg massage included with the pedicure was awesome and unexpected, and my French gel manicure looks great! They even honored my Groupon when I didn't use it correctly .. oops! They've earned my business! read more

This is for the pedicure service I received today from Ms. Hiem. She is EXCELLENT!!!! She massaged my little piggies right to sleep. I didn't want her to stop and I didn't want to go home. I am feeling relaxed all the way up to my shoulders. THANK YOU AGAIN Ms. Hiem. read more

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Amazing job on my nails. I couldn't have done it better. I got a checkered black and white with a pink French tip. Beautiful. They r so nice, kind and smiley. Decently recommended this place it's amazing read more

I went here to get a gel manicure and they did an awesome job. I was impressed by how clean and sanitary they were. Also the staff was friendly and nice. I would highly recommend this place for a great manicure and awesome service. read more

Classy Nails - Purple gel manicure - Nail Salons Near Me - El Cerrito, California

Not sure why this place has received such negative reviews, the service was awesome in my experience. The price was reasonable, the only con I have was the wait and the fact that they're extremely busy. The owner (Anthony) did my full set, and was very thorough even though he was rushing and juggling clients, he definitely knows what he's doing. The ambience was decent, and tools/salon were clean. I will definitely be going back! read more

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Here is what I think of Classy Nails n the mix of reviews here. I love this place n have been going since they opened this location. I have never received anything but great service. They are clean and friendly and generally pretty patient (I know, I've tested patience with my pickiness) The pricing is fair and even competitive. I enjoy the environment, there is nice ventilation n fresh air that comes in from outside. Plus a little self serve tea and water station. (I love the green tea) Andy does my sets EXACTLY how I like them and is always patient when I change my mind 3 times about size, shape, color and design. The other techs are super sweet. There is one, more solemn, lady that works there, but she's never been rude or mean to me... N she gives the best leg massage. Sometimes they can take me right away n sometimes I have to wait. If the wait is long they are always honest n will often ask if I can come in on another day if the wait is REALLY long. They have a bunch of stations and chairs but sometimes not enough techs to take everybody that could walk-in. But I'm pretty sure they try to keep it staffed well based on their regular rush hours/days. It seems to me that the majority of low raters on here are Groupon folks. After working for a number of years in the beauty industry as a Salon Coordinator I've learned that MANY Grouponers can be very difficult clients, and I almost immediately disregard their reviews. Then on top of that, shamefully, it seems like there's some pretty bigoted people complaining about the fact the people working here are Vietnamese and speak their own language. So disappointing, I thought we lived in the liberal accepting tolerant hub of Northern California. Anyway- I disregard the bigoted reviews too. The rest I feel are a fair mix of great reviews and maybe some off experiences of situations like maybe the wrong tech for the wrong person, etc. Someone reviewed n mentioned that they weren't allowed control of the massager on their pedi chair- but I wonder if they asked. I always ask n they let me use it. I think they just don't want their remotes over played with and busted so they don't leave them out- but if you ask, they provide. As for chipping stories and their willingness to fix issues. In my experience they always fix it. And I've been there when people are down right rude demanding the fix and Andy n his team STILL accommodate them. And as for people complaining about Classy Nails not honoring Groupons on the weekend. I just want to let people know, most of the time businesses make no money off of Groupons and are really just paying to advertise their business. So it seems ridiculous to expect them to give you a deal during their busiest hours when they can be taking clients that will pay full price, and likely appreciate the work more. Most Groupons come with blackout dates and periods. Maybe I'm being too protective of this business, but I truly love these people. They have always treated me very well, given me amazing service and the few off times I've been unhappy or difficult they have been patient, accommodating and taken responsibility (if the situation deemed so). Don't let the Grouponers and the bigots give this place a bad rap. It's a great little spot. read more

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Dropped in for a chin wax and walked out with skin torn off. The woman saw what she did and proceeded with the waxing. I had no idea until she wiped my chin and it started burning where the skin came read more

Classy Nails - Chin waxing gone wrong. - Nail Salons Near Me - El Cerrito, California

I decided to take a chance and go, even though this place has a sad overall rating, because the location is super convenient for me. Previous 3-4 star ratings said the pedicures were decent and the manicures left something to be desired, and I would agree. My pedicure was great and looks great, and I will probably go back for another one. I most likely won't get a manicure there again, though, because I could nick one of my cuticles and do an uneven, medicore job on my own fingernails for zero dollars if that's what I was in the market for. Luckily I had heeded the tip about lackluster manicures and got a sheer, natural color so it doesn't matter much and looks decent enough. It was $32 total for both mani/pedi ($40 total with tip) and I dunno why people have complained, that seems like a pretty fair/standard price to me. I heard them say to another customer that gel nails were $18 although I did not get them myself and can't speak to the quality. If you're reading this and you know of a better deal in the area where they do a decent job, please let me know and I'll be your best friend. read more

Did an excellent job on my pedicure. Took extra time to remove callus on my feet. Didn't feel rushed. Felt relaxing. The massage was great too. read more

Classy Nails - Did a thorough job on my pedicure. Was very relaxing and I will definitely come back next time. - Nail Salons Near Me - El Cerrito, California

There was an issue with my payment and i went in the next day and the owner had already initiated a change.

Love this place, every time I'm here is like going to a family member's house! Yessss, I have to admit I do t come as often as I would like to but to me doing my nails is more of a treat than a routing.... Can't wait to come back for my next treat day! read more

Classy Nails - Love the attention to detail! - Nail Salons Near Me - El Cerrito, California

Not sure why this place has low ratings. I usually go to La Belles up the street but they are always so busy to get anything done. So I usually get my brows done and then come here to do a pedicure or a mani. I came here twice and the first time I was greeted and they saw me right away. Both times two different men did my pedicures and they did a great job. They took their time and massage for a long time. The man who you pay with I don't really like. He yells to the workers and lets everyone know in the shop of how much I was tipping. I tip off of customer service and how well they did a job. I didn't like how he yelled "$5 tip...." so anyways this place isn't that bad and deserves more stars. read more

Groupon friendly!!! The ladies here are so nice too! I rarely get a mani-pedi; only like 5 times in my life & this place is def the place to go. Places I've been too are so crammed up, but this place is nice & spacious; clean! I look forward to getting my nails done here in the future, especially if they have Groupon deals. :) read more

I came in today wanting to treat myself the place looks good from the outside very clean and new chairs. I got a manicure and pedicure my pedicure was okay but the massage was way to light she literally was touching my leg. My manicurist shaped my nails way to square i had to ask her round the edges, she painted and kept using her nail to clean the lines it was very sloppy. My nails now have jagged edges and bubbles! There is a lack of consistency the manicurist rubbed my arms till they were literally red and the pedicurist barely rubbed them. I will not be back here. read more

Classy Nails - Not happy for $ 32.00 dollars for this mani and pedi - Nail Salons Near Me - El Cerrito, California

I always appreciate and tidy and aesthetically pleasing nail shop. That's what initially caught my eye as I strolled through El Cerrito Plaza. Their prices were pretty standard plus my nails were on the rough side, so I gave them a shot. The manicurist was about to begin without completely removing all of my nail polish. It would have been a complete mess if I hadn't stopped her and showed her how unacceptable that would have been! After nagging, she eventually complied then proceeded with my gel manicure. It turned out great. Lasted 2.5 weeks. read more

I've seen Classy Nails a few times while shopping in this center and it's always packed. Today I decided to give them a try. I braced myself for long wait, specially considering I was going in for a mani and pedi, but to my surprise two technicians were available who began working on me immediately. Soon after they started, other customers walked in which made me nervous since at some salons this means you lose a technician working on you, but not here. Both Hiem and Helen continued to work and another technician was called in to assist the new customers. Neither Helen or Hiem rushed through the job. They made sure it was done properly and to my satisfaction. The prices are great and the salon is very clean. I will definite be back! read more

Rude after having to come back the next day my nails were so lumpy I had to sand everything off and then the guy had an attitude and didn't want to fix it he yelled at me the whole time I read more

I walked in with no appointment in desperate need of a pedicure and they took me right away! I'm always nervous about trying a new place but the young man who helped me did a great job! I will definitely go back! read more

I went to this place because I was in the area waiting for someone to finish a task. I had about 1.5hrs to get my nails done. I usually wear natural nails due to my job so I only wanted a gel manicure. While clipping my cuticles the manicurist pulled a piece of my skin off exposing a blood vessel. He then tried to blame it on a hang nail and acted like it was already there....you have all experienced this before in life, right??-someone who has a hard time admitting their mistake. Well I insisted that he just created a laceration and upon seeing blood, he began to apologize. He apologized over and over to the point of me feeling bad for him. The kicker is that when I left, he didn't give me any discount other than not to charge me the $1.00 credit card processing fee. I won't be back. read more

Came here on a Sunday with my 3 younger sisters and cousin, we were sat in a chair almost immediately after picking out a color. Since there were a few of us, we all didn't get operated on at the same time, however they were pretty accommodating to us and our large party. I did notice a lady who had gotten a pedi was sitting and waiting for a while to get her mani. We left the store before she did. :( read more

Great service, i had just removed my acrylics and wanted to get a new full set... But its sooo expensive to maintain I mentioned to the guy helping me as he was already working on my nails, and he said why dont you try your own nails with get nail polish it will protect your nail, last longer and be cheaper! When a place actually looks out for whats best for the customer.... You know you are getting GREAT SERVICE! Definitely will be back and become a regular at CLASSY NAILS! Thank you! read more

Classy Nails - B E A UTIFUL! - Nail Salons Near Me - El Cerrito, California

They fit my mom and I in at the last minute for two gel manicures and pedicures. We only had to wait about 10 minutes, and the service was excellent. I had a broken nail that they had to use acrylic on, and they didn't even charge me for it! This is absolutely my new favorite nail salon in the area, you should go there too. read more

I had visited this establishment once before in the past to get a broken acrylic nail fixed. The man did a great job, and it was quick and easy. Due to the success of my visit months before, I stopped in for a pedicure and to have nail polish applied to my natural fingernails one day. I had some extra time before an appointment next door. I also had an event to go to that evening, and I thought it would make my life easier to have someone else paint my nails for me (I even brought in my own Essie nail polish). Well, I was mistaken. There is no way that either of the women "helping" me that day had ever been trained for the service they were providing. They barely removed the old nail polish from my toes and did NOT do any of the normal steps for a pedicure (no water, massage, or old polish removal). What they did to my fingernails almost brought me to tears. I asked the woman not to file my nails, as I was trying to grow out my natural nails after having worn acrylics for several months. The first thing she did was aggressively file my nails down. She filed them so low, two of them bled. She then proceeded to do the worst paint job I've ever seen. There were large blank spaces on every single nail. It looked so bad, I asked her to remove it. I tipped the women for their time and effort, but the man at the front desk saw what a terrible job they had done and didn't even charge me. Why even have employees that put you in that position? I have never been so upset and frustrated leaving a nail salon. Most of us go there to relax and feel pretty! This experience was the opposite for me. I had to go home and remove the rest of the polish on my own, and repaint everything. They basically stole 10 bucks and half an hour of my life from me that day. I will never set foot in that shop again. I'll stick with Julie's Nails in Pinole, where the standards of skill and service are much higher. read more

Classy Nails - Old nail polish still underneath. The polish is gloopy and all over my skin. Fingers and toes were filed too low. - Nail Salons Near Me - El Cerrito, California

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I bought a Groupon for $22 to get $41 of service with them. I came in for a mani & pedi (gel polish on hands) I was told that I had to pay $18 extra for gel. That's pretty pricy... The salon is located in the El Cerrito Plaza next door to AT&T and across from Rubios. The salon is very spacious. Simple and clean. Everyone was really nice too. Not much communicating with clients though. They also have a good variety of shellac colors to choose from too. My manicurist was real nice, very talkative. But she didnt really do a good job on my manicure. I asked for square round nails and they came out a bit crooked and she cleaned the paint off my cuticle area too much that I'm missing a little polish. (-1 star) My pedi turned out alright. I suffer from athletes foot so my feet tend to crack and peel. She girl cleaned around my toes good but she didn't remove the peeling dead skin on the bottom of my feet. (-1 star) Other than those things, my service was good. read more

Attitude here is alittle poor but they are pretty good at what they do. Prefer to get my toes done here. read more

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Just had one of the best pedicures of my life done by Cindy...I was in the plaza and happened to stop in and the service was great even paid for the extra sugar scrub and extra massage. After she was finished she even turned the chair on again for me. I'll definitely be back. read more

They do an incredible job here! Cyndi is amazing and i go back there just for her all the time! :) They can be a little pricey but it is definitely worth it read more

I was not happy at this place. The lady that did my feet was rude because she acted as if she didn't care about what she was doing. She rushed through and did not cut down or file correctly. When i corrected her she had an attitude and started talking shit in her language. I don't speak or understand her language but I sure know when someone is talking shit...and so do yall!!!!!!! This lady obviously has a problem with me or the job cause she sure does not give a damn about doing a good job. My corners were jagged and she filed round instead of square,i mean like WTF.... did you get trained to do this or what???? I hated the fact like she acted like she did a good job and she didn't. From beginning to end I hated the whole process. Im never coming back here again and no one else should either with service like this. read more

I usually come to classy because they are always nice to me and they're really better than most shops i been too but lately I'm not satisfied with the work I got done last night I decided to get a cat style since the last time I been and got my nails done they didn't even last two days by the guy who did it something for the woman to do it instead however she had to stop doing my nails to give a woman a wax job and he insisted on putting on the nails however he did The Cutting as well and it's so horrible it came out looking sloppy and crooked the women tried to do the best she can to fix it but it just didn't work out right the next day my fingers are sore which was okay I expected that from getting acrylic with gel but I'm very dissatisfied with the way they came out looking if I wanted my nails to look like a kindergarten child did it and I would have got my nephew to do i was loyal until my last two visits to Classy Nails im embarrassed because I recommend this place to my mom to go there too but when she got her nails done it didn't even last two days and she kept on constantly getting hangnails I will be calling in the morning to see what they can do about the mistake they made of my nails last night however if they don't fix it I just won't come back there no more read more

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Not even one star ...... Really bad place.... very bad service ... pricey and bad customer service .... gel nails fell off after 2 days ..... no refund for crabby service ...... read more

GROUPON holders BEWARE! When my daughter and I bought the Groupons, the only requirement listed was that an appointment was required. When I went to make the appointment, the owner Andy first said he had an appointment available, but then asked if I had a Groupon, when I said yes, he said he did not have any appointments. I asked for several different days/times etc. He kept saying that we would only get an appointment during the week, before 5pm! On top of that, he said that two Groupon holders could not get appointments together, and said that me and my daughter would have to come in one hour apart! Andy was actually telling me off because I was asking for so many different times. The whole point was for us mother and daughter to go in together. The owner admitted that they don't have enough staff to handle Groupon customers. To make it worse, Groupon refused to give a refund until I told them we would dispute the charges with my Bank, and then only agreed to give us a Groupon credit. read more

I will never come here again!!! People should not offer groupons if they don't want you to use it. They said I need to make an appointments ahead of time which I did call in. I feel like they make up the rules as they go on. I would of left but I already sat in the chair. They were speaking Vietnamese and I understood them. So the group of ladies in the corner told the lady that was suppose to do my pedicure to just take it. But the guy refuse to let me use it. After I told him it was fine and I won't just come back he kept hassling me about it. And showing me his appointment book. Plus they didn't have a single customer in sight. Note to self-- don't try new places. read more

ABSOLUTELY NEVER, EVER GO HERE!!! NEVER!! 1. My nails are a MESS. The polish was thick and NEVER dried. 5 hrs later they are a wreck and SOFT. 40 BUCKS!. This was a REPAIR from 3 days earlier. The first time the polish chipped off ALL NAILS almost immediately. (My activity for 3 days: paper work, laundry, driving, shopping.) When I returned to have the work corrected the manager immediately went crazy. Saying "you cannot return 8-10days later". I told him it was 3 days. He refused. I then walked away stating I would report this salon on Yelp. I went home fuming and found my receipt: called him back and he agreed to redo nails but to say i should not report this on Yelp. I refused to agree to that. And in his rambling said he didn't care anyway. I returned to the shop and he continued his tirade about no guarantee/warranty.... even for 3 days and spoke in a very disrespectful, barely understandable way. i told him he cannot ever talk to me like that, that he should just stop talking. I was not going to continue and I that I should be in a relaxing not warlike environment. He agreed. Mind you. I never raised my voice. This was the most absolutely disgusting experience. He is truly unprofessional. He never expressed any regrets. He should not be in this kind of environment. He constantly talks in a foreign language around his customers who are not foreign and I am certain most speak only English. This is so unprofessional and disrespectful. This place looks clean BUT they reuse emery boards. I told my manicurist and she said "oh sorry" and got a new one. But I noticed today even the "Manager" was using a used emery board on the customer seated next to me. I also noticed that a ped bath was cleaned only with the same soap they use on your feet. I don't think that's sanitary enough. This man should not be working in a position where customer service, sanitation, tranquility are part of the job description. Oh, one more thing: When you pay and leave a tip, the "Manager" calls out the manicurist's name and waves the "tip" in the air. Oh yeah; this is really classy. read more

That man is so rude! I went in last sat to redeem my groupon which was a pedi and wax. As soon as I walked in and told him the service I wanted he immediately try to make me pick nail polish from the gelish colors. I'm not stupid! I know it cost more to do that. I kept telling him NO and he kept trying to make me pick from those colors. I asked him how much will it be and he said $15. I told him great I purchased this groupon for 16 so you guys will owe me a dollar. He then said no $15 more.... I then told him NO I'm good I'll just do white. The lady that he had do my pedi was OK. When she was done she kinda rushed me out the chair without my nails being fully dry. I TIPPED her 4 dollars... I shouldn't have tipped her. My nails ended up getting messed up in the car but I was already in Berkeley by that time. It was too late to go back to get it fixed. I just figured I would get it fixed when I get waxed on Wed. At the European wax center. I walked in this morning and that man/owner who ever the hell he is tells me I have to wait 30 min just to fix it. Honestly all I needed was for them to take the nail polish off and reapply the nail polish on 3 nails. I wasn't getting anything else done. He then told me that I should just do it myself. I ended up doing it myself in his shop. He tried to make me sit in the waiting area to fix my nails but I told him no I will not sit there. He then told me I can sit at a table. When I sat down I then hear him talking CRAP about me to his 2 other customers who were the ONLY 2 in there.... He told them "people are always complaining!! Life is to short you know.." I was heated!! This wouldn't have happened if that lady didn't rush me out. Never go there... They suck! Vivians down the street is way better! read more

Let me start by saying that I've been coming to Classy for over 10 years (off and on because they piss me off). Overtime, the unprofessionalism and blatant disregard (especially to longtime clients) has always been present, but has been tolerable until now. Lately, Tina (the owner's wife, nail tech, and apparently the only person provisioned to take payments) has proven to care more about the money generated than the actual quality of work, and her husband Andy (the owner) is under the false impression that he can speak with people rudely and disrespectfully without consequence. Because of this, I will never return to classy and I encourage everyone to give your business to another shop. So I made an appointment to get a fill with Tony Sunday at their El Cerrito location. (Side note: please be advised that just because you make an appointment does NOT mean that you will be serviced at your scheduled time. This is partially because Tony is their best nail tech but primarily because Tina books appts in 30-minute intervals even though it takes AT LEAST AN HOUR. So be prepared to wait 15 minutes or more before you are actually seated). Along with my fill, I decided on a simple French manicure. As Tony was painting the top coat, white nail polish smeared across the top half of one of my nails. Instead of simply removing the nail polish from that finger and starting over, Tony attempted to clean it up. Unfortunately, the added coats of white nail polish made it very thick and sloppy looking. (Now, one finger looks noticeably different from the rest of my nails). So usually if this happens, I don't say anything and I literally obsess over the imperfection(s) until I return for my next fill. (or I try to fix or cover up the mistakes myself and I end up making it even worse smh). With this in mind, I decided to speak up and ask for it to be fixed. (First, I thought I could save time by simply covering up the nail with a charm, BUT apparently nail charms are no longer in style so they don't carry them). Since Tony had started on another client, I (made the mistake and) asked Tina if she could re-paint my nail. She examines my nail and quickly begins speaking in her native language and then dismisses my request by using a brush and acetone to clean-up the nail and disguise errors with MORE polish. (Wth. Now I have at least 5 coats of nail polish). I explained it needed to be re-painted because it was already too thick. Again, she insist that she can fix it. (I'm getting irritated). So, I ask Tina to just remove the polish from the finger and start over. (Now she's irritated). Clearly I should've been more specific because she didn't fully remove the polish and began to paint over it anyway. I don't know if you can picture this, but my nail looked gritty even after the coat of clear. (I'm thinking, she can't be serious. This is why I only let Tony do my nails smh). After paying, I tip the guy that painted my toes but decided not to tip for my nails since I was unhappy with them. Yet, after returning to my car and examining my nails, I got immediately frustrated. So, I walked back in and asked Tony if he could fix my nail because it was driving me crazy. (Please note that I sensed no attitude or apprehension from Tony). When his client got up to wash her hands, he quickly re-polished my nail (to my satisfaction) so I tipped him. As I leave the shop, I see that Andy is waiting for me at my car. I had no idea what he wanted to talk to me about. To my surprise, it was to scold me about my poor attitude towards his wife. (I am GENUINELY confused). I walk back into the shop (with Andy yelling behind me) and asked Tina what's going on and why is her husband saying that I was I rude to her. She responds that I walked out with an attitude. (Are you kidding me?) Throughout our one-sided conversation, Tina recalls a confrontation between us that NEVER HAPPENED. In this moment, I am completely dumbfounded and I think my overall confusion managed to keep me calm. However, in a quick re-assessment of the situation, I realized a number of things. To start, Andy was completely out of line by waiting to speak with me at my car. If I had any clue what his intentions were, I probably would've called someone. That was super aggressive. I'm a young woman, Tina could have addressed me. Secondly, the real issue Tina had was not that I asked for my nail to be fixed. It was that I went back to Tony after her botched job. I really believe that she's jealous that more people request him and she feels threatened. Also, I think that the language barrier was a huge issue in this matter because she clearly didn't understand my initial request. Overall, It's hard to believe that I was treated so poorly after so many years of giving them my business. read more

I would literally give it minus 20 stars if I could. My sisters and I came here after going to the wax center, asked if they had time for four, they said yes. As soon as we started, they starts taking shit in Vietnamese (our sister in law is Vietnamese) she decided not to do hers because of what they were saying about us. they kept talking shit and I told my sister to not say anything yet and see what else they say. She couldn't hold it in anymore and decided to say something, to their surprise.. we knew they were talking shit the whole time, calling us names in their language . When they were called out on it, they tried to play it off saying that they were talking about someone else at a different store....WHERE?! After a little back and forth the "manager" Andy apologized saying they will stop talking shit. I asked for the owners name and number, he wrote down "John" and gave me two telephone numbers.. one was to Home Depot.. with a (609) area code. Another one kept ringing (510) number and unable to leave a message. These nail shops need to understand to stop talking shit about their PAYING customers. Without us, you wouldn't have a business, without us.. you would not make your living. STOP TALKING SHIT IN YOUR LANGUAGE!!! Needless to say, we're never ever ever coming back. Oh and I nails look like shit. He did not sand it Down to my cuticles . I could've bought store bought Press on nails and it would've looked a lot better!! To top it off, we still had to pay full price! GREAT CUSTOMER SERVICE ASSHOLES! read more