Leaving 5 stars purely for the staff, not for the greedy corporation that is CVS. If any CVS big…read morewig reads this thinking y'all deserve a pat on the back: absolutely not, the changes you have made to the Pharmacy Phones in the last 6 months are TERRIBLE, greedy, just flat out DUMB. I hope whoever implemented this change stubs their toe every time they get out of bed and get shampoo in their eyes every time they shower, not to mention a few other ideas (*paging Luigi*).
Did you know CVS has donated millions to a 501c4 which actively lobbies against Medicare for All, other public options?
AKA CVS doesn't want you healthy, they want you paying them hand over fist for medications for which our neighbors to the north and south pay pennies on the dollar. CVS is also being sued by the FTC
Looking at some of these low star reviews is COMICAL. Like, Laura L.: you waited until the very last minute to try to pick up an Rx and are upset they closed on time? And you're upset this is the closest pharmacy, as if this store controls the openings/closings of other pharmacies across the city? Are you aware brick and mortar retail across the board is shifting? Maybe you should figure out if your insurance provides mail order services so you can get your meds straight to your door?
Or Nicole T.: "it's really horrible customer service and support. It's really horrible- like should not be open horrible!"
Okay... what specifically about it is horrible? CVS doesn't pay for enough enough staff to be at your every beck and call? Ma'am. You think the employees have any say in staffing levels?? These people are making minimum wage, trying to get by, verbally and sometimes physically abused by those entering the store with bad intentions.
Or Star H.: "Staff is not friendly, store seems to be disorganized and you don't find things that you usually find at CVS." Again. Ma'am! Wah wah, they didn't greet you with cheer. Are you tipping them?? Have you worked in this type of service industry role in a location such as this??? Highly doubt it with that review. Additionally, did you check online to see if the item you sought was stocked at the store before going there? Maybe do that next time?
All y'all need to GET A GRIP on reality in 2025!!!
I have t1d in addition to plenty of other things that go along with that lovely chronic illness, have had t1d for nearly 20yrs. Given I need to fill medications on the regular and will literally die within days without, I have WAY too much experience with corp pharmacies from SF, to the East AND South Bay, to Seattle, to Vegas, to Bakersfield, to DC, to many places in between (amazing how one can plan for everything and still manage to not have enough insulin, or your third CGM fails within 10 days once in a blue moon while away from home).
One of my medications is special order (to the tune of $4k/mon without insurance, a med I have no choice in taking) which means it is prepared at an offsite facility and shipped to the store. Unfortunately, I don't have access to the precise timeline of delivery via the online system, but if I call (leave a VM with specific question, ask them to leave the answer on my VM when they call back) or go in store, they are able to look up more specifics. It usually doesn't take more than a week, and I've learned I need to be on top of ordering well before my bottle is near empty. Annoying, but fine, just a thing I gotta plan for.
Another med, and a big annoyance thanks to CVS corporate's ineptitude, I have to actively call every month to ask them to fill it even though the Rx is sitting in their system. So again, I call, leave VM with specific info, ask them to leave any and all details on VM when they call back (not often can I answer when they call), and thankfully I can see in the system where the med is in filling process + eta for completion.
Going back to my hatred for CVS corporate, there are so many things surrounding efficiency (for the staff, as well as customers) that could be tweaked ever so slightly to make the experience better for everyone, and instead of tapping customers to understand where their painpoints are, they have made so many wrong choices over the last year.
I'm forced to use CVS because of my insurance and I'm grateful the pharmacy staff understand how important my medications are. They are partners in my care. It's a shame others don't take the time to slow down, realize we're all in this together, treat the pharmacists/techs with kindness and respect, and work *together* to solve whatever issue may be at hand.
A lot of the negative reviews are because of greedy corporate decisions. Wake up, it's not the low level, minimum wage employees you have beef with, it's the gajillionaires at the top.
