they do the best they can with the crowd of SF. I feel safe + they have everything I need + staff is nice considering all the crazies they have to deal with. I come here for all the little house hold things I need that I can't get / wait on Amazon. Sometimes they're much cheaper here than online. read more

10 months since my first review and nothing has changed. I wouldn't wish this type of pharmaceutical experience on any patient. Do not fill a prescription here if you care about your well-being and time. read more

They participate in targeting (you know if you know), which means they might overcharge you, might leave out an item that you paid for ( every time you shop there), forget about answer customer service bells, or timely prescription handling. All Walgreen's participate, but this one is in your face about it. 1301 Market, too, esp two pharmacy male workers. Heads up to anyone targeted. read more

I came here yesterday and encountered very helpful staff and kind pharmacist. The store was clean, organized and I was able to find what I was looking for. read more

Was denied my antibiotic prescription unless I was able to pay in cash. After making multiple efforts, I left without my medication, is this not 2025? read more

Pharmacist (Asian male) who answered the phone was horribly rude, yelled at me for asking about COVID tests. Can't speak English either.

They said I picked up my order and charged me when I never picked it up. Customer service at Walgreens (i800 number) ended up refunding me. I hope the employee who marked my order as picked up gets fired. read more

BFF had to stop in for some allergy meds as his sinuses were acting up due to the weather. Cramped aisles and rude customers! They would not move out of the way unless you firmly acknowledged them. Very pricey as well. read more

Made a vaccine appointment for 10:15am. I have been here for 45 minutes. They are telling people it's a 10 minute wait but nobody has been served since I got here (before 10:15). They still have my insurance card. Pretty sure I'll be leaving without a vaccine despite appointment and bringing everything they asked for. I will never come here again. Would give 0 stars if possible. read more

Rude and unprofessional staff and security will profile and harass you, act physically threatening, and remove you from the store for no reason. The extremely unprofessional management is supportive of this behavior. I advise against shopping here or even going anywhere near this place if you have any self-respect. read more

Lyndon, is the only reason I'm giving 5stars. The pharmacist didn't have their stuff together & he handled it even though I wasn't happy. Thank Lyndon! read more

DO NOT SHOP HERE! I'm a regular here and was racially profiled by the NEW security guard here. Tried to report to management (who has seen me multiple times and knows me) and they had little concern and just told me that "he's new". As soon as I walked in, I noticed the security guard got up (which is odd bc whenever I'm there, they stay seated near the front door). I was then followed for 15 minutes straight through every aisle I went through. (I even tested it and went to aisles where no one else was and was still followed and stalked). Mind you there are numerous others inside the store even displaced persons that were not being followed. I eventually called the security guard out and left the store because I was so heated. Only to find that my roommate that happened to also be in the store (ran into her there) was kicked out and told that "her friend was stealing and they got it on camera " WHICH DID NOT HAPPEN! We later called and was told that the security guard stated more lies about how ( I was shoving things into my bag and he kept telling me to stop). Both of which never happened. read more

A lady was attempting to steal something. Staff caught her & kicked her out. They started yelling at each other. Great entertainment. P.S. I bought super glue. read more

if I could put zero stars I would the security guard accused me of stealing because I look "suspicious" he thought I was stealing because I was walking around like am I not allowed to walk around a store or what I hope they fire this guard read more

I'm here to complain about the poor service provided repeatedly by the clerk(s) in the Pharmacy. I'm very elderly now and rely on 9 medications. I am unable to walk more than two blocks because of nerve damage in my feet. I live in the building next door. This should make it easy to pick up my prescriptions but EVERY time they send me texts saying the medication is ready for pick up, I get there, in the store, and faced with a line of 9+ people - and no where to sit. I can only stand for maybe 10-15 minutes. I'm fed up with this kind of poor service and will seek to find a new pharmacy provider, even if I have to take a taxi to get there to pick it up. Walgreens Pharmacy sucks. If I can transfer my prescriptions to Amazon and have them delivered then I will do that. read more

I followed a friend in here that was looking for Tylenol for a headache that snuck up on him. I was pretty preoccupied with my phone and when I looked around I was shocked at how nice this Walgreens was. It was modern looking, well lit, and very well organized as well. There were small easy to push carts that were available at the front of the store and lots of baskets. This one had a lot of products under lock and key so there's a good chance you'll need staff assistance to help you with things like toiletries. One other interesting they carried was fresh fruit by the registers. read more

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Today I watched a homeless man fill up his re-usable grocery bag with various food items. I notified the staff, and they did absolutely nothing. Sadly, this is NOT what they wanted to do, but this is what the new store manager has told them to do. Apparently the store security guard is no longer there either. What a great precedent to set for these types of people to know that this store will openly let items walk off the shelves. Until this manager (who must not be from the area) changes his/her pathetic stance on this, I will NOT be supporting this store anymore. read more

Les Than Zero, actually it is a NIGHTMARE NEST of an insanely domineering, bossy, mean , never wrong, doesn't liste, but in her own mind she is hyper efficient...let's help disabuse her of that notion, her name is Ayanna, pharm tech. FIRST OF ALL THEY REPORT FILL DATES WRONG TO THE STATE OF CA.......IF YOU HAVE A 30 DAY prescription, ongoing, it is meant to be. The State of Ca and the store report the date the restricted prescription was allegedly filled. This pharmacy frequently reports days after they fill prescriptions, so when your DOCTOR accesses the system to check on your 30 day refill, it is misreported and you have no recourse because they will not change their misreported date, even when confronted with THEIR LABEL AND DATE on the prescription bottle. The easiest thing to do about this is WALK AWAY FROM THIS PHARMACY and go to a new service, there are three within three blocks of here. They constantly text that your prescription is ready and when you go to pick it up, they say 15 minutes! 15 minutes! And it is two or three days if you don't like hanging around and letting a pharmacy tech ABUSE YOU by the implied threat You Will Be Reported. I am not scared and I am going to continue filing with the State of Ca...I have been speaking with Chicago Walgreen's CS and they are very interested in this BREAKING THE LAW it seems the tech is doing as well as are investigating it themselves...it is the LAW they are breaking here in my opinion and corporate Walgreen's doesn't know until someone tells THEM , like I have that Customers are being abused. ...... Front of the store, dry goods, etcetera is AMAZING...Janet, Sylvia.....long term employees and always always kind and polite and efficient, amazing service!!!!!! THE PHARMACY IS OUT OF CONTROL. Ask them Talk to them They are as accountable to customers as customers are to the LAW read more

Worst Pharmacy Tech guy ever, he's new but does not have the proper training. It takes him 20-25 minutes per customer. He can hear, can't spell, can't type and cannot locate the meds cannot read. I went there yesterday and waited 20 min and left because not ready, I came back today thinking it was ready yesterday and its not. He said 5 minutes, now it 25 minutes later and still not ready. I have to leave again and come back. This sucks. read more

Walgreens seems to suffer from understaffed pharmacies. I put in a prescription refill about an hour and a half before I stopped by to pick it up. I eventually got my prescription about 30 minutes later from the time I put on the order. I don't really understand what's the point of specifying a pick up time on their website if they can't honor that deadline (30+ minutes delay). I noticed that there was only one pharmacist and one cashier on duty. The line to pick up prescriptions ended up reaching about 5 people long which is pretty bad. They should probably staff more here! read more

I actually end up spending more money on the panhandlers at this location, than I do on Walgreens products. That being said, as a reflection of the neighborhood, this place is terrific, much of their products are under lock and key and there's always some sort of disturbance at the check-out counter. Usually someone is complaining about coupon prices or accusing someone of shoplifting. The staff, however, is very friendly, even though their job sucks, and is always ready to help. Walgreens!! read more

Super nice and helpful pharmacy staff! Was able to fill a prescription I needed asap. They had everything we needed in stock.

Great place to get some emergency supplies, or just a cold soda. No thrills. This place is pretty small compared to other drug stores. Still ... not complaining though. read more

I live in this neighborhood and this is one of the best Walgreens they have in the city the staff is fantastic Janet Joanne and the rest of the girls in the and the Gentlemens And we cannot forget Sylvia and Andrew what a wonderful staff God bless them all read more

Stopped to use ATM - customer and manager were standing at the counter in the area beside the machine so I waited until they moved around to the front of the counter. In all honesty, I could not hear what the customer said to the staff behind the counter - turns out the staff member who was beside the customer was the manager. At some point, things went sideways and the manager took the customer's purchases which had been bagged and threw them on the floor, at the same time confronting the customer and yelling at him to "You're not going to talk to my employees that way...get the f&^* out of my store". In all fairness, the customer did not back down and was verbally aggressive. To me, it was a sad commentary on the level of tension that exists between people at times. However, the manager seemed 'triggered' - ha, ha, I love that word - it's symbolic of how easily we react to anything we 'feel' is provocative. I don't know how the situation was resolved as I had no inclination to record the incident or stand around and gawk. I think both the customer and the manager need to try to gain some understanding from the incident of perhaps a better way to handle provocation - recognizing that we can all be irritating at times. read more

This Walgreens is fun! I've seen shoplifting take place in here, a rat run across the candy aisle and co-workers arguing behind the register. FUN! This Walgreens is usually good about keeping items stocked and the pharmacy is open later than some of the other Walgreens in the city. They're good about that "I See Three" thing. You know, where they press that button when there's at least three people in line and you hear that robot lady in the intercom that says, "I see three." Good customer service strategy. There's also one older Asian guy who works here who is amazingly very VERY happy go luck in a friendly, nice, and creepy way (angry and depressed emo people, DO NOT COME HERE!). Oh yeah, and expect to get bombarded for your change by the homeless guys outside. read more

I bought two remote-controlled space heaters here last night due to StormFuckingWatch 2008, and the service I received was nothing short of astounding. From the price-tagger guy who not only told me which aisle to find them in...he escorted me there. When I asked him a question regarding voltage he requested help from a coworker who was more than able to answer the question. When I said "I'll take two" - they each grabbed a box and escorted me again to the counter. The guy who rung me up sounded a bit like an auctioneer, but he thanked me profusely for my purchase, AND he remembered that I'm a regular. "Do you need your Marlboro Ultra Lights tonight too?" "As a matter of fact I do...thank you." Price tagger guy even returned and asked me if I needed assistance getting them to my car. Say WHAT? Barneys, Bloomies and Gumps should recruit these people...I mean seriously....they're not even commissioned. My house is now a blistering 98 degrees, and I'm chain smoking whilst typing this. Life is good. Happy New Year! read more

***This is a big and decent Walgreens; quite a few products were not behind glass, which was convenient and different from several other Walgreens in San Francisco*** I am not sure what the parking situation is. It is probably difficult to find parking around here. read more

It's too bad that this store has deteriorated. The management let go of a lot of steady, regular, reliable and loyal employees who were part of the neighborhood and who recognized the neighbors in the community. Not only was there great camaraderie among the staff but with the customers, too. It was a stupid, arrogant move on management's behalf to make the change, in my opinion. Nothing has been gained from the customer's perspective. The store looks more like a functional warehouse or a storage space now. There's little that's attractive about the store, about the way the products are arranged on shelves. Everything is simply crammed onto shelves like an overloaded Chinese closet. It's all very functional and sterile. Management treats its staff like interchangeable cogs in a wheel, and everyone is inordinately Asian. It makes me so sad to enter this store because i remember all the staff who used to work there for years and years and how pleasant and cheerful the store used to be. Now I can only feel how anonymous and empty the store is, despite its being stuffed with commercial packages in great variety. There are bargains to be found, which is why I go, but I get in and then get out. I feel I'm just using a public toilet and don't want to linger or catch anything. read more

I've seen a lot of Walgreens in my day, and this is certainly one of them. This Walgreens sports some kind of genetically engineered uber-dirt, the kind that no amount of buffing, polishing, scrubbing, scraping, waxing or mopping will ever be able to clean up. The selection isn't that great, even for Walgreens, the service isn't that fast, and the hobo count is off the chart. (Yes, I've decided to call them hobos. It seems a bit romantic, like they're just passing through the neighborhood whilest riding the rails to freedom.) read more

This isn't a fine establishment. Nor is it a great place to get convenient items (such as deodorant toothpaste what not), To be honest I dont think I'll ever give a walgreens more than 3 stars- But they still develop color film for semi cheap. And they carry Jarritos. I'm a happy girl. read more

I came here to get some snacks and money back for the Giant's game at A T &T Park in China Basin. There was no line and the cashier was waiting for a customer. She rang up my items and rudely told me my total. On the ATM machine I requested $40.00 cash back and she slammed my two Andrew Jacksons on the counter with extreme authority. I mean, "What did I say or do?" I support the unionized retailers, but some of the childish employees from this Walgreens need serious help(s). read more

Thank god It is close enough in the event I run out of toothpaste, toothbrushes, feminine products and the occasional Sudafed since I've been getting severely congested at the ex's place down the street. Lots of panhandlers as well as crack heads, but the trick is to just step around them and give no eye contact. read more

I'm still laughing at the incorrect hours posted for this place on a Sunday they are listed as 8AM to 11AM - I think they meant 11PM? Anyway I have unavoidably been going in this place for years and it has always been a mess. The long time locals often commented it has not changed since the 1960's. But recently they redid the interior. My problems here are many. Usually out of stock on what you need so you have to go to the one around the corner on Hyde Street - which is usually out of stock on what you need to but between them you might what you should easily get at any chain store in one visit. I'm writing this about their rewards program - what a crock! I got my card a couple of years ago at this store and the old chick who filled it out really messed me up. She was near retirement and has retired since then. After asking for everything except a DNA sample she then gave me a blank rewards card which never worked. I then got another one only to find she had entered my information in the system and so I have two cards and cannot redeem my points... I've talked to several people at Walgreen's and only been given the run around. The problem stems from day one with the clueless old Walgreen's gal who set it up. So when I go in the clerk tells me you have points on your card do you want to use them but I can't due to the mess they made of it. Last time I asked I was told I needed 5000 points to use it so i told the Manager then why are your clerks asking me to use it when I don't have 5000 points? I finally jut gave up I never get any points from them anyway since I took most of my business to CVS. At CVS you get 2% cash back quarterly and comped often with special deals on their products too. I'm going to keep my Wag card for when it benefits me and they can stick their 5000 points they are not worth dealing with. And this all started at this location which is still a mess. The last time I was in an elderly lady went to the cashier and asked her what is my name? Then she wanted to return something she apparently had already used so the line just piled up. This place is a train wreck in progress and to be avoided for better Walgreen's locations nearby if at all possible... read more

UGHHHHH I've been coming here for almost a year and it's one of my least favorite Walgreens in SF. Even after their remodel, which looks half done, this store is the pits! It's not as well stocked as the one on Polk at Broadway and the service is typically slow. Don't expect a smile. Today was the tipping point. I ordered photos online to pick up in store. They were not ready when I came in (8 hours after the estimated ready time). The store clerk was bearly understandable as he passed me over to his manager. The manager tried his best to remedy the mistake by printing out the pictures, but then he needed to replace a cartridge. He encouraged us to sit in the pharmacy to wait. After deciding that those chairs often house sick children waiting for antibiotics, I went back to the photo desk to ask when they would be ready. He said, "about 20-25 minutes" (!). I told him I'd be back tomorrow. AND THEN Walgreens sends me an e-mail saying they canceled the order due to technical difficulties and the link to re-order doesn't even work! Such a headache! read more

Is it just me or did Walgreens become the grocery store for the less fortunate? Homeless, shoeless, useless, mannerless, legless, toothless; whatever, all the freaks come to this Walgreens - its as if you could only shop here if you were missing a limb...actually they aren't even shopping, they're just reading the label on the bottle of Pantene over and over...and over and over again... SERIOUSLY though: I thought I needed to write about this Walgreens; if I worked here I would have killed myself already, but the staff is SUPER nice and very helpful even when this place is filled with excuses-for-human creatures crawling around (literally crawling). Every time I've been here, a staff member's helped me out with a smile, while simultaneously cleaning up the mess joe-the-hobo-cripple left. I didn't know how to score this place at first since it's always a freak show going there, but i thought - hey, why not score it for the staff, it's not like they can do anything about it. So lets all raise our hands, hook-hands and stumps for the staff here! read more

One of the guys who works here has the best chill attitude and will ring up your order with enthusiasm. And he talks really fast. We usually get drinks here. They used to have Snapple Asian Pear, but then they stopped carrying it. :( I love the pillow pets. Sometimes they're on sale at Walgreens for 2 for $30. I really want the brown dog one too. There's nothing wrong with having a purple pillow.. ..shaped like a unicorn. read more

This review is for the pharmacy. I was initially shocked with the superior level of customer service I've experienced here, and continue to be pleasantly satisfied with their continued amazing service. I transferred my prescriptions to this location even though it's a little farther than the location on Franklin street that I'd been using for over a year. It was as if I was in an abusive relationship with the Franklin street pharmacy. Thankfully, one day I had had enough, and made the VERY EASY transition to this location on Polk. The pharmacist and all of the pharmacy staff are very friendly, empathetic, competent and efficient. They go out of their way to get prescriptions filled quickly even though it seems like they are pretty busy. Whether it takes a follow up call to the doctor's office, another pharmacy or dealing with an insurance company they make it happen, often times taking care of these administrative tasks AND having your prescription packaged and ready to go in minutes. When you are not feeling well and/or have a terribly long errand list, it's nice to know you can count on these guys to make your day that much better by simply doing their job well and caring. Parking can be a bit ridiculous depending on time of day, but usually you can find a metered space within a block. Also conveniently within walking distance of the CA Cable Car, the 1 on Sacramento, or any of the lines on Van Ness. read more

This is a pretty decent walgreens. Its quite a bit grimier than most, but instead of just gum and candy near the registers, they stock condoms and lubes. I appreciate that. Also I am a sunflower seed and junior mints addict. This place is just around the corner from me, and cheaper than an atm to get cash. Ii usually stop for snacks or toothpaste, and the folks are chill. Of course today they were assholes, but i'm sure it wasn't their fault. Mostly mine actually. I have awful allergies that bring on asthma attacks, and they locked up the shit i need to live (Claritin D) behind the counters, and today they wouldn't let me purchase the only allergy pill that keeps me breathing in the warm/wet weather, and I subsequently had an asthma attack while still in the store.. Not only did not a single staff member notice or give a shit, they were mean to me when it took me a little while to figure out how to do separate charges for my (crappy generic) allergy pills at checkout to use flex on pills, cash on toothpaste. Managing to purchase anything at all after heaving for breath in the fucking cough and cold aisle was actually near miraculous. It really screws up my head, fighting off an asthma attack. So i know i was moving slow and stupid, like frankenstein. So for like a second or two, i'm waiting for a receipt which i'm too dumb to realize is in the bag, and the checkout lady just reaches for the items carried by the (probably impatient) shopper behind me. Kinda frakkin rude, if you ask me... My point, Walgreens doesn't really care if you live or die. I know, i know...it's fully my fault for being an ass and not renewing my ID....they made up this rule like years ago...and the pharmacy people were just following the rules...and probably the checkout girl thought i was drunk or stoned...still, it really sucks to be treated badly when you truly feel like shit. read more

If you are looking for good service from the Pharmacy go somewhere else. Rude, demeaning and just a horrible pompous clerk who could give a flying fig if you are elderly. Kept me waiting and waiting with no chairs to sit it out, overly helpful to the extent that other customers suffer and it seemed to me to be on purpose. If you can get your prescriptions elsewhere I highly recommend it. read more